truma Monocontrol CS 30mbar Horizontal 10+8mm Instruction Manual
- June 13, 2024
- Truma
Table of Contents
**truma Monocontrol CS 30mbar Horizontal 10+8mm Instruction Manual
**
About these instructions
These instructions form part of the product.
- Always keep the instructions in the vehicle.
- Read and observe the instructions.
- Make the instructions accessible to other users too.
Document number
The document number for these instructions is printed on each inside page in
the footer and on the back.
The document number consists of
- Article number (10 numbers)
- Revision status (2 numbers)
- Publication date (month/year)
Validity
These instructions apply exclusively to the Mono Control CS gas pressure regulator.
Target group
These instructions are aimed at users/vehicle owners.
Sections with a grey background in these instructions are aimed exclusively at
experts.
Only competent and trained people (experts) are permitted to install and repair the Truma product and to carry out the function test, at the same time observing the installation and operating instructions and the currently recognised technical regulations. Experts are people who, based on their specialist instruction and training, their knowledge and experience with Truma products and the relevant standards, can carry out the necessary work properly and identify potential hazards.
Gender-specific language has not been used to improve legibility. Corresponding terms apply to people of all genders in the interests of equal treatment.
Symbols and displays
Symbol | Meaning |
---|---|
Warning of hazards for people | |
Expert | |
Additional information to help with understanding or optimising work |
processes.
| Symbol for an action step. Something has to be done here.
*| Optional parts
(Fig. 3-1)| Reference to an image e.g. Figure 3 – number 1
Warnings
Warnings are used in these instructions to warn against property damage and personal injury.
- Always read and observe warnings.
Warning word | Meaning |
---|---|
DANGER | Hazards for people. Failure to observe this information will lead to |
fatal or severe injury.
WARNING| Hazards for people. Failure to observe this information will lead to
fatal or severe injury.
CAUTION| Hazards for people. Failure to observe this information may lead to
minor injury.
NOTICE| Information about preventing property damage
Safety
To prevent potential damage to property and personal injury, all the safety instructions in this section must be read and followed.
Safety instructions
General safety
Improper installation of the gas pressure regulator without the requisite expert knowledge and experience may lead to dangerous leaks or malfunctions.
- Installation of the gas pressure regulator may only be performed by a qualified expert.
Improper use of the gas pressure regulator may lead to damage to property and personal injury.
- Only start and use the gas pressure regulator when it is in a technically perfect and safe-to-operate state.
- Read the operating instructions for the gas pressure regulator in full beforehand.
- Observe locally applicable laws, directives and standards relating to using and operating the gas pressure regulator.
- Avoid using external undue force on the gas pressure regulator, since this may lead to malfunctions.
- Do not impede the reset button’s movement using objects.
Component installation and connection
Component connections may be leaky if they are incorrectly installed, damaged
or dirty.
- Use a high-pressure hose under all circumstances for high-pressure connections between the gas cylinder and the gas pressure regulator or gas filter.
- When connecting the high-pressure hose, ensure that the seal on the hose outlet is present and undamaged.
- Securely fasten all parts to stable structures to prevent damage due to vehicle vibrations while driving.
- Replace gas hoses immediately if they have been completely or partially damaged or were changed in any way.
- Keep connections free from dirt.
Handling liquid gas
The use of upright gas cylinders from which gas is extracted in the gas phase is mandatory when operating the gas pressure regulator.If a gas cylinder is on its side, liquid can penetrate low-pressure parts, damage sensitive parts and lead to dangerous gas leaks. Gas cylinders from which gas is taken in the liquid phase (e.g. for fork lifts) must not be used, since they would result in damage to the gas system.
- Only use gas cylinders in an upright position.
- Do not use gas cylinders that provide gas from the liquid phase.
- Gas cylinders that are not connected to the gas system must be closed at all times and provided with protection caps.
Connected gas cylinders are considered to be operating materials and not hazardous materials (ADR exemption in accordance with sections 1.1.3.1 and 1.1.3.2 e).
The use of gas cylinders that are more than 80% full may lead to the liquid phase penetrating low-pressure parts, damaging sensitive parts and causing dangerous gas to leak.
- Do not fill gas cylinders more than 80%.
Liquid gas is heavier than air. If there is a leak, a flammable gas mixture may be created near the ground.
- Ensure that the gas locker has sufficient ground ventilation so that the gas can escape at all times.
If you can smell gas or there are leaks in the gas system:
- Do not switch on electrical appliances or other ignition sources.
- Close the cylinder valve.
- Have an expert check and repair the gas system immediately.
- Do not open the cylinder valve anymore in the meantime.
Safe operation
The gas pressure regulator must not be installed any lower than the cylinder
valve to prevent gas in the liquid phase from penetrating low-pressure parts,
damaging sensitive parts and causing dangerous gas leaks.
The gas pressure regulator contains a pressure relief valve (PRV), which is
used to relieve temporary overpressure in the gas system. This means that gas
escapes in a controlled manner.
- To prevent dangerous gas from accumulating, the gas pressure regulator must be installed in a well-ventilated space. Ventilation must be guaranteed at all times. Do not close ventilation openings.
- Close the gas cylinder if the vehicle is parked in a garage.
- Close the gas cylinder during transport on ferries, etc.
Chemical residues that may be contained in inferior liquid gas may damage the product, shorten its lifespan and even lead to leaks.
- A gas filter must be installed upstream of the gas pressure regulator inlet to provide reliable protection against dirt or oil contamination.
Gas pressure regulators, automatic switchover equipment and highand low- pressure hoses must be replaced no later than 10 years after the date of their manufacture in order to guarantee fault-free functioning of the gas system under normal operating conditions. Earlier replacement may be required if this is prescribed by national regulations. Truma accepts no responsibility for malfunctions, damage, injury or accidents resulting from operating gas pressure regulators, automatic switchover equipment and high- and low-pressure hoses that are more than 10 years old.
- Replace gas pressure regulators and high- or low-pressure hoses in good time according to applicable regulations. The user is responsible for this.
- Observe national regulations.
When changing a gas cylinder, a gas hose or a filter pad, flammable gas may escape:
- Do not use any naked flames or open fire.
- Do not smoke.
Operating the gas system while driving
For heating while driving, Regulation (EC) 661/2009 and the binding UN/ECE regulation R 122 stipulate safety shut-off devices for motor homes and caravans that ensure that the gas supply is shut off in the event of an accident. This gas pressure regulator meets this requirement.
Installing a safety shut-off device with an appropriately configured gas installation means that a type-tested liquid gas heater may be operated while driving throughout Europe in line with the aforementioned regulation.
- National provisions and regulations for operating gas systems while driving must be observed.
For vehicles manufactured before 01/2007 there are no restrictions for
operating the gas system while driving*.
* Except for France:
In France, operation of a gas system while driving is only permitted in type-
tested vehicles with first registration as of January 1, 2007. In older
vehicles the operation of the gas system while driving is also non-permissible
in combination with a safety shut-off device.
Take additional safety measures if heating or another gas appliance needs to be used while driving:
- Follow the appliance manufacturer’s instructions before operating a gas appliance while driving.
- Use a high-pressure hose with hose rupture protection (HRP) for connecting the gas cylinder to the gas pressure regulator or gas filter.
Proper use
This product is only suitable for the specified intended use. Any other use,
or use that extends beyond this, will be deemed improper and will result in
warranty claims lapsing and precludes any liability claims.
The MonoControl CS gas pressure regulator is a safety gas pressure regulator
according to EN 16129 for operation with liquid gas in the gas phase.
The gas pressure regulator is approved exclusively for use and operation in
caravans of vehicle class O and motor homes of vehicle class M1 if the gas
system was installed in accordance with EN 1949. The gas pressure regulator
has a safety shut-off device (crash sensor) that prevents liquid gas from
escaping in an uncontrolled manner in an accident according to UN/ECE
regulation 122. Gas appliances may therefore be operated in the vehicle while
driving.
The gas pressure regulator may only be operated
- within the technical specifications (see chapter „Technical data“),
- in a protected environment that is not exposed to moisture, sunlight or dust,
- if it was installed in accordance with the installation instructions,
- if it was checked by a liquid gas expert,
- taking into consideration national provisions and regulations on operating and testing gas installations (e.g. DVGW Work Sheet G 607 in Germany),
- using Truma original spare parts and accessories.
Use that is not compliant with the intended purpose
Uses that are not listed under proper use are improper and therefore prohibited.
Installation and operation is e.g. impermissible in:
- Mobile homes
- Motor buses (vehicle classes M2 and M3) • Commercial vehicles (vehicle class N)
- Boats and other water vessels
- Hunting/forestry huts, weekend homes or awnings
- Trailers and vehicles used by outdoor kindergartens.
- Potentially explosive areas (EX Zone 0)
- Closed spaces (e.g. households)
The gas pressure regulator may not be used for commercial purposes.
Any technical changes to the gas pressure regulator are prohibited.
Product description
Gas system
The pressure in a filled gas cylinder is up to 16 bar. The gas appliances in
the vehicle are designed for an operating pressure of 30 mbar.
The gas pressure regulator is situated between the gas cylinder and the gas
appliances and reduces the gas cylinder’s pressure to the gas system’s
operating pressure.
The connection between the gas cylinder and the gas pressure regulator is
established using a flexible high-pressure hose. The high-pressure hose is
fitted with hose rupture protection as an option. An optional gas filter
cleans the gas and therefore protects the gas system from contaminants.
Fig. 1
- Gas cylinder
- Cylinder valve
- Hose rupture protection (HRP) *
- HP hose
- Gas filter *
- Mono Control CS
- Reset button
- CS
- Gas pipe
- Test connection
Gas pressure regulator
The Mono Control CS gas pressure regulator is a safety gas pressure regulator
according to EN 16129 for operation with liquid gas in the gas phase.
A crash sensor is integrated in the gas pressure regulator.
PRV
The gas pressure regulator is fitted with an automatic safety device (PRV) 1). If the gas pressure regulator is not working properly, for example due to dirt or other foreign mateiral, the safety valve opens and releases the overpressure. The connected consumers are thus protected from an impermissibly high pressure. The PRV closes automatically after the pressure is reduced.
- PRV = Pressure Relief Valve
Crash sensor (CS)
The gas pressure regulator has an integrated safety shut-off device (crash
sensor) according to UN/ECE regulation 122. The installed crash sensor stops
the gas supply immediately when an accident occurs. It triggers at a directly
acting acceleration of 4.0 g ± 1.0 g. This corresponds to an impact speed of
approx. 15 to 20 km/h.
If the yellow reset button is pressed in (Fig. 2-1), the crash sensor is
active. The gas pressure regulator is ready for operation. This means that the
gas system is supplied with gas.
If the yellow reset button is protruding (Fig. 2-2), the crash sensor was triggered. The gas pressure regulator is not ready for operation. This means that the gas system is not supplied with gas.
Fig. 2
Unusually strong vibrations while driving may lead to the crash sensor
triggering inadvertently. In this situation, the flow of gas is interrupted.
To reset the crash sensor, see chapter „Resetting the reset button“.
Screw aid
The screw aid guarantees the required tightening torque. Damage to the union or the seal is therefore prevented.
- Use the included screw aid to attach and remove the high-pressure hose.
Fig. 3
- T20 Torx pin (reset)
- Screw aid a/f 23 / KF
- Triggering element (crash sensor)
Gas filter *
Chemical residues that may be contained in inferior liquid gas may damage the gas pressure regulator, shorten its lifespan or even lead to leaks. Truma advises using the gas filter to minimise this risk (see www.truma.com).
Type plate and serial number
The technical data is printed on the cap of the gas pressure regulator (Fig.
4-1). The serial number is printed on the housing in plain text (Fig.
4-2) and as a QR code (Fig. 4-3).
Sticker
A yellow sticker with information about operating pressure and safe use is
affixed to the gas pressure regulator. The sticker must be affixed in a
location close to the gas pressure regulator (e.g. in the gas locker) where it
is clearly visible to all users. Missing stickers can be requested from Truma.
Operation
Starting up
- Open the gas remote switch if present.
- Connect the gas cylinder and ensure that the hose connection is in perfect condition.
- Open the cylinder valve.
- Firmly press the hose rupture protection on the high-pressure hose for 5 seconds if necessary.
- Reset the reset button if necessary
The system is now ready for operation. The gas appliances can be used.
Resetting the reset button
- To reset the gas pressure regulator, press the yellow reset button with the T20 Torx pin of the screw aid in the housing, gently turn in a clockwise direction and hold for 10 seconds.
- Ensure that the yellow reset button remains engaged. Repeat the procedure if necessary. Move the machine into a horizontal position if necessary
Changing the gas cylinder
Use the included screw aid to attach and remove the high-pressure hose. The screw aid helps you generate the necessary tightening torque and prevents damage to the union that may otherwise result from using an improper tool.
WARNING
Risk of fire and explosion hazard due to residual gases
Residual gases may escape and form a flammable gas mixture with the air when
the cylinder is changed.
- Do not use any naked flames or open fire.
- Do not smoke.
Gas cylinder with cylinder valve
-
Close the cylinder valve of the empty gas cylinder.
-
Unscrew the high-pressure hose from the cylinder valve with the screw aid.
-
Replace the gas cylinder.
Screw the high-pressure hose onto the cylinder valve of the full gas cylinder with the screw aid. -
If a gas filter is present, change the filter pad (see the operating instructions for the gas filter).
-
Open the cylinder valve of the full gas cylinder.
-
If available, press the hose rupture protection on the high-pressure hose.
-
If necessary, press the yellow reset button on the gas pressure regulator, gently turn in a clockwise direction and hold for 10 seconds.
-
After any intervention, check the hose connection on the cylinder valve for leaks (see the “Checking for leaks in the high-pressure section” chapter).
-
During a cylinder change, ensure that the high-pressure hose from the inlet connection of the gas pressure regulator is always at a constant gradient to the gas cylinder (Fig. 7).
Gas cylinder with clip-on adapter
- For handling the clip-on adapter, see the operating instructions for the clip-on adapter.
- Close the valve from the clip-on adapter.
- Disconnect the clip-on adapter from the empty gas cylinder.
- If a gas filter is present, change the filter pad (see the operating instructions for the gas filter).
- Replace the gas cylinder.
- Connect the clip-on adapter to the full gas cylinder.
- Open the valve from the clip-on adapter.
- If available, press the hose rupture protection on the high-pressure hose.
- If necessary, press the yellow reset button on the gas pressure regulator, gently turn in a clockwise direction and hold for 10 seconds.
- After any intervention, check the hose connection on the cylinder valve for leaks (see the “Checking for leaks in the high-pressure section” chapter).
Changing the high-pressure hose
Gas cylinders in different countries have a wide range of connections.
This may lead to the high-pressure hose also needing to be changed when a gas
cylinder is changed.
Truma offers a multitude of high-pressure hoses for different European gas
cylinders (see www.truma.com).
- High-pressure hoses must be replaced before their expiry date elapses or when they are damaged.
- Store high-pressure hoses in a dark and dry place.
- Observe national and local regulations.
- Use the supplied screw aid to change the high-pressure hose. The required tightening torque is achieved with the screw aid. Damage to the bolted connections caused by unsuitable tools is thus avoided.
- Never use hose clips because this can cause damage and leaks in high-pressure hoses.
WARNING
Risk of fire and explosion hazard due to residual gases
Residual gases may escape and form a flammable gas mixture with the air when
the high-pressure hose is changed.
- Do not use any naked flames or open fire.
- Do not smoke.
WARNING
Risk of fire and explosion hazard due to damaged or missing seal
- Check the flat gasket during each high-pressure hose change and replace it if it is ageing, hardening, cracking or exhibits other visible defects.
- Never use self-made seals; instead, only use Truma original spare parts.
- Ensure that the seal is available and properly installed.
It is advisable to replace the flat gasket G.13 (see chapter „Accessories“) during each hose change.
-
Close the cylinder valve of the gas cylinder.
-
Disconnect the high-pressure hose from the cylinder valve or clipon adapter. Observe the direction of rotation (left-hand thread)
-
Loosen the high-pressure hose from the gas pressure regulator or gas filter. Use the supplied screw aid (width across flat 23 mm) for this purpose. Use a spanner (width across flat 18 mm) to hold the gas pressure regulator in place.
-
Check the new high-pressure hose for contaminants. Clean the high-pressure hose if necessary.
-
Check the flat gasket for dirt or damage. Replace the flat gasket if necessary.
-
Insert the flat gasket accurately into the hose connection.
-
Screw the new high-pressure hose onto the gas pressure regulator or gas filter. Use the supplied screw aid (width across flat 23 mm) for this purpose. Use a spanner (width across flat 18 mm) to hold the gas pressure regulator in place. Use your hand to hold the gas filter in place.
If the screw aid jumps over or slips during tighening, the required tightening torque has been reached. -
If present, attach the clip-on adapter back onto the high-pressure hose
-
Screw the high-pressure hose onto the cylinder valve of the full gas cylinder with the screw aid.
-
Open the cylinder valve of the gas cylinder.
-
If available, press the hose rupture protection on the high-pressure hose.
-
If necessary, press the yellow reset button on the gas pressure regulator, gently turn in a clockwise direction and hold for 10 seconds.
-
After any intervention, check the high-pressure hose connection on the cylinder valve for leaks (see the “Checking for leaks in the high-pressure section” chapter).
Leak test
High-pressure section
The leak test of the high-pressure section can be performed by the user.
The high-pressure hose is screwed onto the cylinder valve and onto the gas
pressure regulator or gas filter. Gas can escape at these unions.
The user is responsible for the test.
- After each gas cylinder or high-pressure hose change, check the unions in the high-pressure section with a leak-finder spray in accordance with EN 14291.
- Check and replace the flat gaskets if they are leaking. Consult a specialist workshop if necessary.
Low-pressure section
WARNING
Risk of fire or explosion hazard
If the leak test is not performed properly on the low-pressure section, leaks
may remain undiscovered.
- Only have the gas system checked by an expert.
For experts only
Test conditions:
- Maximum test pressure 150 mbar
- The high-pressure hose and gas cylinder must be connected.
- Switch off all the gas appliances such as the heating, refrigerator or gas hob in the recreational vehicle.
- Open all quick-acting shut-off valves to the gas appliances and, if necessary, the gas remote switch.
- Disconnect the low-pressure section from the high-pressure section. To do this, push in the triggering element for the crash sensor until the yellow reset button jumps out.
- Unscrew the screw cap of the test connection.
- Connect the regulator test appliance with the test hose to the test connection.
- Check for leaks in accordance with the national regulations (e.g. 607 in Germany).
- Unscrew the regulator test appliance from the test connection.
- Screw the screw cap back onto the test connection.
- Press the yellow reset button with the T20 Torx pin of the screwaid in the housing and gently turn in an anti-clockwise direction.
- Restart the gas pressure regulator. See chapter „Operation“.
- Triggering element
- Reset button
- Screw cap
Maintenance
The gas pressure regulator is maintenance-free.
- Do not remove covers on the gas pressure regulator under any circumstances.
- If in doubt, contact Truma Service.
The user must arrange for the gas system to be tested in accordance with the
relevant national regulations (e.g. in Germany every 2 years) by a liquid gas
expert. The test must be confirmed on the respective test certificate (G 607).
In countries where testing is not mandatory, it is advisable to have the gas
system tested every 2 years for your own safety
Troubleshooting
Fault rectification measures are listed below. If the measures are not successful, contact Truma Service.
The following points must be checked if there are problems with the gas supply:
- Check the fill level of the gas cylinder.
- Check that the cylinder valve is opened.
- Check the hose rupture protection* if one is in use.
- Check whether the crash sensor was triggered (see chapter „Crash sensor (CS)“).
- Check whether the quick-acting shut-off valves on the gas appliances (heating, oven, gas hob, etc.) are open.
The gas pressure regulator may ice up at temperatures around 0 °C. If the gas pressure regulator ices up, the gas flow is reduced or completely interrupted. To ensure an uninterrupted gas supply at low temperatures, Truma also offers the EisEx regulator heater.
Accessories
High-pressure hoses
with hose rupture protection and country-specific connections, see
www.truma.com
Flat gasket G.13
for high-pressure connection, M20 x 1.5 (G.13) Part number: 50020-76300
Other accessories
(see www.truma.com)
Technical data
(determined in accordance with EN 16129:2013 or Truma test conditions)
Size | Value |
---|---|
Gas type | Liquid gas (propane / butane) |
Inlet pressure | 0.3 – 16 bar |
Output pressure | 30 mbar |
Regulator capacity | 1.5 kg/h |
Regulator inlet | Male thread M20 x 1.5 (G.13) |
M20 x 1.5 union nut tightening torque | 3 – 5 Nm |
Regulator outlet | Olive screw connection 8 mm or 10 mm (H.9) |
8 mm cutting ring screw connection tightening torque | 14 – 19 Nm |
10 mm cutting ring screw connection tightening torque | 16 – 21 Nm |
Crash sensor triggering value | 4.0 g ± 1.0 g (horizontal) |
Operating temperature | -20 °C to +50 °C |
Weight | 500 g |
Product ID number | CE-0085CT0438 |
PIN: CE-0085CT0438
PIN: UKCA 740586
XX: Year of manufacture, printed on the type plate.
Dimensions
The dimensions are in mm. Not shown to scale. Gas flows in the direction indicated by the arrow.
Warranty
Manufacturer’s Warranty (European Union)
Scope of Manufacturer’s Warranty
As the Manufacturer of the appliance, Truma undertakes a warranty towards the
Consumer that covers any material and/or manufacturing defects of the
appliance.
This warranty is applicable in EU member states as well as the United Kingdom, Iceland, Norway, Switzerland and Turkey. A Consumer is the natural person who was the first one to purchase the appliance from the Manufacturer, OEM or dealer and who neither resold the appliance in a commercial or self-employed professional capacity nor installed it for a third party in such a capacity
The Manufacturer’s Warranty covers any of the aforementioned defects that occur within 24 months upon concluding the purchase agreement between the seller and the Consumer. The Manufacturer or an authorised service partner undertakes to remedy such defects through subsequent fulfilment, i.e. at its discretion either by repairing or replacing the defective item. Defective parts shall become the property of the Manufacturer or the authorised service partner. If the appliance is no longer manufactured at the time of defect notification and if replacement delivery has been opted for, then the Manufacturer may deliver a similar product.
If the Manufacturer remedies a defect under its Warranty commitment, the term of the Warranty shall not start again with regard to the repaired or replaced parts; rather, the original warranty period shall continue to be applicable to the appliance. Only the Manufacturer itself or an authorised service partner shall be entitled to conduct a warranty job. Any costs that occur in the event of a warranty claim shall be settled directly between the authorised service partner and the Manufacturer. The Warranty does not cover additional costs arising from complicated removal or installation jobs on the unit (e.g. dismantling of furnishings or parts of the vehicle body), and neither does it cover travel expenses incurred by the authorised service partner or the Manufacturer.
No further-reaching claims shall be permitted, especially damage claims presented by the Consumer or third parties. This shall not affect the provisions of the German Product Liability Act.
The voluntary manufacturer’s warranty does not affect the consumer’s legally valid claims for defects against the seller in the relevant country of purchase. In individual countries there may be warranties that can be issued by the relevant dealer (official distributor, Truma Partner). In such cases the warranty can be implemented directly through the dealer from whom the Consumer bought the appliance.
The warranty regulations of the country in which the appliance was purchased by the Consumer for the first time shall also be applicable.
Exclusion of warranty
A warranty claim is not applicable:
- Improper, unsuitable, faulty or negligent use and any use that is not compliant with the intended purpose.
- Improper installation, assembly or commissioning, contrary to operating or installation instructions,
- Improper operation or operation contrary to operating or installation instructions, particularly any disregard for maintenance, care or warning notes,
- Instances where installations, repairs or any other procedures have been conducted by non-authorised parties
- for consumables, wearing parts and for natural wear and tear if the device has replacement, additional or accessory parts that are not the manufacturer’s original parts or not approved by the manufacturer. This applies in particular if the appliance is subject to networked control, if the control units or the software have not been approved by Truma or if the Truma control unit (e.g. Truma CP plus or Truma iNetBox) has not been exclusively used for controlling Truma appliances or appliances approved by Truma.
- As a consequence of damage arising from foreign substances (e.g. oil, or plasticisers in the gas), chemical or electrochemical influences in the water, or cases when the appliance has come into contact with unsuitable substances (e.g. chemical products, flammable substances or unsuitable cleaning agents). • Damage caused by abnormal environmental or unsuitable operating conditions
- Damage caused by force majeure or natural disasters or any other influences not within Truma’s responsibility.
- Damage resulting from improper transport
- End customer’s or third-party modifications of the appliance, including any replacement, supplementary or accessory parts, or installation of the same, especially concerning the exhaust gas system or the cowl.
Making a warranty claim
The warranty must be claimed with an authorised service partner or at the
Truma Service Centre. All the relevant addresses and phone numbers can be
found at www.truma.com, in the “Service” section.
The Manufacturer‘s address is:
Truma Gerätetechnik GmbH & Co. KG
Truma Servicezentrum
Wernher-von-Braun-Straße 12
85640 Putzbrunn, Germany
To ensure a smooth procedure, we would be grateful if you could have the following details ready before contacting us:
- Detailed description of the defect
- Serial number of the appliance
- Date of purchase
The authorised service partner or the Truma Service Centre will then specify the further procedure. To avoid transport damage, the affected appliance must only be shipped by prior arrangement with the authorised service partner or the Truma Service Centre.
If the warranty claim is recognised by the Manufacturer, then the transport expenses shall be borne by the same. If no warranty claim is applicable, the Consumer will be notified accordingly and any repair and transport expenses shall then be the Consumer’s liability. We ask you not to send in an appliance without prior arrangement.
Should problems occur, please contact the Truma Service Centre or one of our authorised service partners (see www.truma.com). In order to avoid delays, please have the unit model and serial number ready (see type plate).
Truma Gerätetechnik GmbH & Co. KG Wernher-von-Braun-Straße 12 85640 Putzbrunn
T +49 (0)89 4617-2020
www.truma.com
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