More BYO Router Fiber To The Curb Connection Owner’s Manual
- June 13, 2024
- more
Table of Contents
More BYO Router Fiber To The Curb Connection
Product Information:
The product is a BYO (Bring Your Own) router setup for Fibre to the Curb (FTTC) connection. It allows users to connect their own router to the network and configure it for internet access.
Product Usage Instructions:
- Connect a computer or laptop to your BYO router via a cable or by Wi-Fi and access the router configuration page. If you are unsure how to do this, please consult the router user guide.
- Due to the number of router brands available, it is hard to give precise setup information here. We recommend consulting your router user guide or speaking to the manufacturer of your device.
- After you have successfully configured your BYO router, please leave it connected while NBN Co completes activation of your service. This can take up to 2 hours to complete. From time to time, check whether you are able to access the internet using your BYO device. If after 2 hours you are still not able to access the internet, please consult the troubleshooting tips below.
Troubleshooting
Symptom: www or internet light does not come on on your router
- Try connecting the router to an alternative telephone wall socket in the property.
- Ensure that all other devices are disconnected from your telephone sockets in the property. This includes phones, fax machines, filters, splitters, extension cords.
- Ensure that the router has been correctly configured with the ISP username and password. Triple check for any spelling mistakes or typos.
- Ensure that the router is configured in WAN mode and you have connected it using the WAN port on the router.
Technical Support
If you require assistance setting up your BYO device, our team is available.
- Live Chat: www.more.com.au/chat
- WhatsApp: +61480096696
- Overseas: +61390219630
- more.com.au
BYO Router Setup
Fibre to the Curb (FTTC) Connection
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Step 1
Locate the telephone wall socket in your property that has been activated for nbn®. Please note that there may be multiple telephone wall sockets in your property. -
Step 2
Disconnect all equipment from your telephone sockets. This includes phones and fax machines plugged in around the property. These devices will interfere with the nbn® signal. -
Step 3
Locate the nbn® Network Connection Device (also known as nbn® Connection Box). Connect the nbn® Connection Box to the telephone wall socket that has been activated for nbn® and power it up
Wait for the connection light and DSL light on the top of the nbn® Connection Box to turn solid blue. This may take up to 15 minutes to complete. If the lights do not turn solid blue please consult the Troubleshooting tips at the end of this document.
-
Step 4
Connect your BYO router to the nbn® Connection Box. Use the WAN port on the back of your BYO device and the Gateway port on the nbn® Connection Box. -
Step 5
Connect a computer or laptop to your BYO router via a cable or by Wi-Fi and access the router configuration page. If you are unsure how to do this, please consult the router user guide. -
Step 6
Most routers will provide a Quick Start Guide or Setup Wizard – please try and follow these steps. Ensure that your router is configured in WAN mode and encapsulation is set to PPPoE. On most devices you should leave all other settings as default. Then configure your BYO router using the ISP username and password that we will have emailed and SMS’d to you.
Due to the number of router brands available it is hard to give precise setup information here. We recommend consulting your router user guide or speaking to the manufacturer of your device. -
Step 7
After you have successfully configured your BYO router please leave this connected while NBN Co complete activation of your service. This can take up to 2 hours to complete. From time to time check whether you are able to access the internet using your BYO device. If after 2 hours you are still not able to access the internet please consult the troubleshooting tips below.
Troubleshooting
Symptom
| ****
Things to try
---|---
DSL light on the nbn® Connection Box device does not come on or does not stop flashing
| 1. Try connecting the router to an alternative telephone wall socket in the property.
2. Try an alternative telephone cord to connect the nbn® Connection Box to the wall socket.
3. Ensure that all other devices are disconnected from your telephone sockets in the property. This includes phones, fax machines, filters, splitters, extension cords.
www or internet light does not come on on your router
| 1. Ensure you have waited up to 2 hours from the time of connecting the nbn® Connection Box and router. It can take this long for the activation to complete.
2. Ensure that the router has been correctly configured with the ISP username and password. Triple check for any spelling mistakes or typos.
3. Ensure that the router is configured in WAN mode and you have
connected it using the WAN port on the router.
Technical Support
If you require assistance setting up your BYO device our team is available.
7am – Midnight (Weekdays) AET 8am – 8pm (Weekends) AET Phone: 1800 733 368
Live Chat: www.more.com.au/chat WhatsApp: +61480096696 Overseas: +61390219630.
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