CLiKC WCO Customs Learning Organization User Guide

CLiKC WCO Customs Learning Organization

Product Information

The WCO CLiKC! User Guide provides instructions on how to use the CLiKC! platform, which is a training management tool that gives users access to the WCO e-learning program. The platform allows users to connect to selected courses, access learning statistics, communicate with other participants, tutors, and trainers, and more. The manual is divided into chapters that introduce the various functionalities offered by CLiKC!. If users encounter any problems, they can contact the support team at elearning@wcoomd.org for assistance. Before using the platform, users need to create a unique account that grants them full access to the features and contents of CLiKC!. The registration process may take a few days as it requires approval from the user’s National Coordinator. The platform is primarily available for Customs officers and government or international officials on a case-by-case basis, and it is free of charge for Customs officers of WCO member administrations. The manual also provides information on the technical prerequisites for using CLiKC!. These include specific requirements for RAM, audio capabilities, internet connection speed, screen resolution, operating system, and web browser compatibility.

Product Usage Instructions

How to Register to CLiKC!

1. Go to the front page of the website.
2. Click on the “Log in” button located at the top right of the screen.
3. On the Log in page, click on the “Create new account” button.
4. Fill in the registration form. All fields marked with a * are mandatory.
5. Read and approve the Terms and Conditions.
6. In the “Choose organization” field, select your country from the list.
7. Click the “Create my new account” button.
8. Check your email inbox for a message containing a confirmation link.
9. Click on the link to confirm your email address.

Note: The registration process requires approval from the user’s National Coordinator, and it may take a few days before the confirmation message is sent.

Introduction

How to use this guide?
This manual is divided into chapters which introduce you to the various functionalities offered by CLiKC!.
If you do encounter any problems using our platform, please do not hesitate to contact us at elearning@wcoomd.org.

Notes on the platform
The platform you are going to use is called Totara. It is a training management tool giving you access to the WCO e-learning programme: CLiKC!
It will enable you to connect to the selected courses, and to access the various statistics about your learning process.
You will also be able to communicate with all of the e-learning programmed participants who are following the same training paths as you, as well as with your tutors and trainers (when applicable).

What are the technical prerequisites?

It is strongly recommended your computer meets the following technical requirements.

• Hardware specifications
  You will need the following minimum hardware configuration:

  • RAM: 512 MB or higher
  • Audio: A sound card in order to listen to audio commentary when applicable.
  • Internet connection: 1 Mbps or higher
  • Screen resolution: XGA (1024×768) or higher
  • You may test the speed of your Internet connection by typing “speedtest” on Google or by going to www.speedtest.net.

• Software specifications
  You will need the following software installed on your computer:

  • Operating System: Windows 7 or above
  • Web browser:
  • Chrome: The latest stable release
  • Firefox: The latest stable release
  • Microsoft Chromium Edge: The latest stable release
  • Microsoft Edge: Versions 16 to 18
  • Safari: Version 11.3 or greater

• In order to browse the website problem-free, please enable pop-ups (when prompted by your browser) or disable any pop-up blocking software by following more extensive instructions here: https://research.utexas.edu/ors/disable-popup-blocker/.

 How can I register to CLiKC! ?

Before using the website, you will need to create a unique account that will grant you full access to the platform’s features and contents.

• You may switch to your preferred language by clicking on the language displayed on the left of the “Log in” button at the top-right of the screen. Supported languages are English, French, Spanish, Portuguese (Europe, Brazil), Russian and Arabic.

• On the front page of the website, click on the “Log in” button located at the top right of the screen.

• On the “Log in” page, click on the “Create new account” button.

• Fill-in the form (All fields marked with a * are mandatory).

• Read and approve the Terms and Conditions.

• In the field “Choose organization”, select your country in the list.

• Click the button “Create my new account”

• Check your e-mail inbox and click on the link contained in the message you received to confirm your e-mail address.

• CLiKC! is only available for Customs officers, as well as government or international officials on a case-by-case basis. The platform is free of charge for Customs officers of WCO member administrations.

• Your registration will need to be approved by your National Coordinator, it can take a few days before the confirmation message is sent to you.

Once your registration has been approved, you will receive an email with the subject “CLiKC!, the WCO Customs Learning and Knowledge Community: New user account”, sent by elearning@wcoomd.org.

• If you cannot see the email in your inbox folder, check your “junk” or “spam” folders as provided by your email service.

How do I login?

• Regular login procedure
  • Go to http://clikc.wcoomd.org
  • Press “Log in” at the top right of the screen.

Login using the personal codes defined during the registration process. These two codes are strictly personal.
You will find the Login block at the left hand side.

• Click on the “Username” field
• Key in your e-mail address
• Click on the “Password” field
• Key in the password defined during registration
• Click “Log in”

This will bring you to your Dashboard.

What if I lose my password?
Due to strict security standards, it is not possible to recover an old password. However, if you follow the “Forgot username password?” link you will be provided with a new password in an email. To receive this email:

• Click on “forgot username or password?”.
• Key in either your username or email.
• Click “search”.
• Check your email inbox.
• Follow the process described in the message .

After you click search, click on “Continue” to finalize the process.

How do I use the main pages?

The Dashboard
Once you are connected to the platform, your Dashboard page will be displayed.

To reach the Dashboard from other pages, click the link located at the top menu.
The Dashboard will show you your current available courses and your progress within them as well as the latest visited courses.
The “Upcoming events” block on the right will indicate you if anything is required from you in the future.

The Course catalogue
Unless you have been specifically enrolled into courses by the WCO Secritariat, you might select the courses of your choice through the course catalogue.

Click on “Find Learning” to access the course catalogue.
Within the catalogue you can search the courses through the plain text search engine. You might also use the filters located on the left side of the screen to display courses of a specific type or on a specific language.

Please note that the courses you will see in the catalogue might depend on your region or country. For specific requests, please do not hesitate to contact us.

• Click on a course for more details about it.

User profile
It is strongly recommended you modify your profile page in order to enhance your interactions with other fellow users of the platform.

• Click on the menu located at the top right of the screen

• Click the “Preferences” button.

• Click on the link “Edit my profile”

• Edit the fields of your choice

• Click ‘Update profile’ when you are finished

• You are strongly encouraged to include a photo of yourself.

How do I follow courses?

Enrolling in a course
In order to follow a course, you will need to get enrolled into it. In order to do this, follow the steps below:

• Click on a course in a catalog to view the details.
• In the details section, click on the “Go to course” button.
• On the new page appearing, click the “Enroll now” button.

You will then be redirected to the course main page.

Viewing the modules
Here is an example of the main page of an e-learning course:

The menu located on the top will help you navigating through the different parts of the course.
In the course part, the individual modules and their lessons / quizzes are listed in order of how the trainer has designed the course. If you have completed a lesson, a tick will appear in the top right corner of the lesson icon.

• Make sure all pop-up blockers are disabled (see section “software specifications”)
• Now click on the module of your choice to run it.
• A pop-up will appear containing the lesson.

Viewing your results
You can see your progression and results on the courses by viewing an overview of your grades.

• Select the “Record of Learning” item from the top menu.
• You will get an overview of your achievements and grades for all courses.

How do I get my certificate?

In most of the e-learning courses, a certificate will be available when the course has been successfully completed. Courses delivering a certificate are highlighted through a certificate icon in the course catalogue.
Completion of the course means that all lessons should be completed and all evaluations should be successfully passed. In some courses, you should also complete the course evaluation form before getting your certificate.
If the criteria are met, a link to the certificate will appear at the end of the course page, under the “Certificate “section.
In order to download your certificate in PDF format:

• Click the “Certificate” link
• Click on “Get my certificate” button

Where do I get additional help?

If you need further information or have a question on how CLiKC! works, you might use one of the following possibilities:

• Read our FAQs.
• Send a message to elearning@wcoomd.org.

Updates

Despite our best efforts, you may find minor errors in the modules and courses. Please be so kind as to bring them to our attention so that we can put things right. Our modules are designed to be updated and improved on request, so don’t hesitate to send us your comments.
If you would like more information, please send your questions or comments to us at the following address:
elearning@wcoomd.org.

Copyright © 2019 – World Customs Organization

References

• CLiKC, the WCO Customs Learning and Knowledge Community
• CLiKC, the WCO Customs Learning and Knowledge Community
• CLiKC! FAQ
• Speedtest by Ookla - The Global Broadband Speed Test
• CLiKC, the WCO Customs Learning and Knowledge Community

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