ALCATEL ONETOUCH 720D Application User Guide

ALCATEL ONETOUCH 720D Application

Product Information

The product is a mobile phone with the model number 720D. It comes with a quick start guide for initial setup and usage instructions. For more detailed information on how to use the phone, users can download the complete user manual (English version only) from the official website www.alcatelonetouch.com. The website also provides a FAQ section for additional assistance.

The phone has various keys/buttons for different functions:

• Menu key – Options menu (Select/OK/Done/Save).
• Home key – Return to the Home screen.
• Wi-Fi key – Quickly access Wi-Fi.
• Back key – Return to the previous menu.
• Volume key (side key) – Adjust general volume.
• Power key – Lock the screen, turn the screen on/off, power on/off, or mute an incoming call.

The product meets the applicable national SAR (Specific Absorption Rate) limits of 2.0 W/kg. Users can find the specific maximum SAR values on page 24 of the user guide. When carrying or wearing the product, it is recommended to either use an approved accessory such as a holster or maintain a distance of 1.5 cm from the body to ensure compliance with RF (Radio Frequency) exposure requirements. It’s important to note that the product may transmit signals even when not making a phone call.

The main screen icons on the phone provide various information and status updates such as battery charge level, Bluetooth status, network reception level, voicemail messages, missed calls, alarm or appointments programmed, and more. Prolonged exposure to music at full volume on the music player may damage the listener’s hearing. It is advised to set the phone volume safely and use only headphones recommended by TCT Mobile Limited and its affiliates.

Product Usage Instructions

Set-up:
To set up the phone:

1. Remove and install the back cover.
2. Remove and install the battery.
3. Insert or remove the SIM card (one touch 720 only).
4. Charge the battery using a standard charger or universal charger. Avoid using electric extension cables. The charging process is complete when the animation stops.

Power on your phone:
To power on the phone, press and hold the power key until it powers on.

Power off your phone:
To power off the phone, press and hold the power key until it powers off.

Using the touchscreen:
To interact with the phone’s touchscreen:

• Touch an application or object with your finger to access it.
• Drag an object by placing your finger on the screen and moving it to the desired destination.
• Scroll up and down applications, images, web pages, etc. by sliding the screen with your finger.

Making a call:

To make a call:

• Touch the phone icon on the toolbar.
• For dual SIM models, select either SIM1 or SIM2 when placing a call.
• If you make a mistake while dialing, you can delete the incorrect digits by pressing the appropriate button.

For more information about how to use the phone, please go to www.alcatelonetouch.com to download the complete user manual (English version only). Moreover, from the website, you can also consult FAQ (English version only).

This product meets applicable national SAR limits of 2.0 W/kg. The specific maximum SAR values can be found on page 24 of this user guide. When carrying the product or using it while worn on your body, either use an approved accessory such as a holster or otherwise maintain a distance of 1.5 cm from the body to ensure compliance with RF exposure requirements. Note that the product may be transmitting even if you are not making a phone call.

Prolonged exposure to music at full volume on the music player may damage the listener’s hearing. Set your phone volume safely. Use only headphones recommended by TCT Mobile Limited and its affiliates.

Overview

Keys

• Menu key
  • Options menu (Select/OK/Done/Save).
• Home key
  • Return to the Home screen
• Wi-Fi key
  • Quickly access Wi-Fi
• Back key
  • Return to the previous menu
• Volume key (side key)
  • Adjust general volume
• Power key
  • Lock the screen (press)
  • Turn your screen on/off (press)
  • Power on/off (press and hold)
  • Mute an incoming call

Main screen icons

In one touch 720:

• Battery charge level

• Vibrate alert: your phone vibrates, but does not ring or beep.

• Bluetooth status (Activated).

• Headset connected.

• Screen locked.

• Call forwarding activated: your calls are forwarded.

• Alarm or appointments programmed.

• Level of network reception.

• A voicemail message arrived.

• Missed calls.

• The radio is on.

• Wap alerts (1).

• Roaming.

• SIM card missing.

• GPRS connection status (Activated).

• GPRS connecting.

• Sending a MMS.

• MMS receiving.

• Silence mode: your phone does not ring, beep or vibrate

• with the exception of the alarm.

• SMS unread.

• MMS unread.

• Flight mode.

• microSD card inserted.

In one touch 720D:

• Call forwarding activated: your calls are forwarded.
• Level of network reception.
• GPRS connection status (Activated).
• GPRS connecting.

The icons and illustrations in this guide are provided for information purposes only.

Getting started

Set-up

Removing and installing the back cover

Removing and installing the battery

Removing and installing the battery

Place the SIM card with the chip facing downwards and slide it into its housing. Make sure that it is correctly inserted. To remove the card, press it and slide it out. one touch 720D, two SIM cards can be inserted.

Charging the battery

Connect the battery charger to your phone and mains socket respectively.

• The charging may take about 20 minutes to start if the battery is flat.
• Be careful not to force the plug into the socket.
• Make sure the battery is correctly inserted before connecting the charger.
• The mains socket must be near to the phone and easily accessible (avoid electric extension cables).
• When using your telephone for the first time, charge the battery fully (approximately 3 hours). You are advised to fully charge the battery ( ).
• To reduce power consumption and energy waste, when the battery is fully charged, disconnect your charger from the plug; switch off Bluetooth when not in use; reduce the backlight time, etc.

The charge is complete when the animation stops.

Power on your phone
Hold down the key until the phone powers on.

Power off your phone
Hold down the key until the phone powers off.

Using the touchscreen

• Touch
  To access an application, touch it with your finger.

• Drag
  Place your finger on the screen to drag the object to the destination.

• Scroll
  Slide the screen to scroll up and down the applications, images, web pages… at your convenience.

Application Function

Making a call

• Touch on the toolbar to place a call. For a dual SIM model, you can select either SIM1 or SIM2 when you wish to place a call (1). If you make a mistake, you can delete the incorrect digits by pressing .
• To hang up the call, press the key.

Contacts

Consulting your Contacts

• To access the Contacts, click from the toolbar to enter the main menu, and select “Contacts”.
• For the dual SIM model, the complete contacts of both SIM1 and SIM2 are available in this menu (1).

Adding a contact
You can add a new contact by touching .

Messaging

Create message
From the main menu select “Messaging” to create text/multimedia message. For the dual SIM model, you can type a message and select to send it to a recipient in either the SIM1 or SIM2 directory (1). You can type a message and you can also modify a predefined message in Templates or customize your message by adding pictures, photos, sounds, titles, etc (only available while editing a MMS). While writing a message, select to access all the messaging options. You can save the messages that you send often to Draft or Templates (MMS only).

Specific letters (accent) will increase the size of the SMS, this may cause multiple SMS to be sent to your recipient.

Apps (1)
Apps is an online software store, where you can download and install applications and games to your phone. All downloaded files can be found in “Apps mgr.” that can be accessed from main menu.

Wi-Fi
To access this function, tap to enter the main menu, and select or press directly.

Web
Not only does the Web give you the full Web experience where you stay in touch with your friends, obtain information, do your online banking, etc., but it is also designed to save time by using compressed web pages.

Facebook

• Facebook is a social utility that connects people with friends and others who work, study, and live around them. It provides a number of features with which users interact, such as Wall, etc.
• To open an account online, please go to: http://m.facebook.com.

mTweet
Twitter is a social networking and microblogging service that has gained notability and popularity worldwide. This feature enables phone users to exchange news updates and ideas with a community in the form of messages or posts. Posts are displayed on the author’s profile page and delivered to the author’s subscribers or followers.

To open an account online, please go to: http://m.twitter.com.

Camera
Your mobile phone is fitted with a camera for taking photos and shooting videos that you can use in different ways:

• store them in your “File mgr.\My photos”.
• send them directly by MMS, Email, or Bluetooth.
• customize your main screen.
• select them as incoming call images to a contact in your directory.

Email
Your phone has an email client with the settings predefined for a few popular email services like – GoogleMail, Windows Live, Yahoo, AOL, etc (1). Besides this, you can set up other POP3 or IMAP4 email accounts that you may be using.

Image
A library links to the images in “My photos” in phone to be shown in list, slide, set as Wallpaper, Power on/off display, and Incoming call image, or sent by MMS, Email, Bluetooth.

Music

• Access this feature from the main menu by selecting “Music”.
• You will have full flexibility of managing music both on your mobile and memory card.

Video
“My Videos” album contains video clips recorded, received or downloaded.

Radio
Your phone is equipped with a radio (1) with RDS (2) functionality. You can use the application as a traditional radio with saved channels or with parallel visual information related to the radio program on the display if you tune to stations that offer Visual Radio service. You can listen to it while running other applications.

Voice recorder
Accessing “Voice rec.” from the main menu allows you to make voice or sound recordings.

Settings
From the main menu, select the menu icon and select the function of your choice in order to customize your telephone: Phone settings, Call settings, Black-white list, Security, Network, Connectivity, and Default Browser settings.

SIM mode Settings

• Dual SIM activated Keep both of your SIM cards active.
• Only SIM1 activated Only keep SIM1 active.
• Only SIM2 activated Only keep SIM2 active.
• Flight mode Voice calls, Bluetooth and Messages functions are barred.

Call log

Access
You may access this function from the main menu “Call log”.

• Missed calls/Call rejected by SMS
• Outgoing calls (Redial)
• Answered calls/Rejected calls

Available options
When you touch it, you can have access to Delete, Send messages, Edit before a call, etc.

Calendar
Once you enter this menu from the main menu, there is a monthly-view calendar for you to keep track of important meetings, appointments, etc. Days with events entered will be marked.

Voice calendar

• You can record a reminder using your voice at the date/time you choose!
• To create the voice reminder, just touch on the tool bar.

Tasks
Enables you to easily manage and track the progress of a task with priorities. All the tasks will be sorted by due date.

Notes
You can create a note in text format by accessing “Notes” from the main menu.

Calculator
Enter a number, select the type of operation to be performed, and enter the second number, then press “=” to display the result.

File manager
You will have access to all audio and visual files stored in your phone or memory card in File Manager. You can access a number of items with this option: My audio, My images, My photos, My videos, my e-book, Others, my Phone, my Memory card, and my Memory status.

Installing and removing the memory card:

To release the microSD card holder, slide it in the direction of the arrow and lift it. Then insert the microSD card with the golden contact downward. Finally, turn down the microSD holder and slide it in the opposite direction to lock it.

Converter
You can use the Weight and Length conversion by selecting the unit you wish to convert via , then touching to input the digits. Finally, confirm with “√”.

Stopwatch
The stopwatch is a simple application for measuring time with the possibility to register several results and suspend/resume measurement.

Ebook
A bookshelf contains the electronic books (.txt file only). While reading the book, you may add bookmarks, or reach the text by searching words, or phrases (Options\Find, Options\Jump to).

Alarm
Your mobile phone has a built-in alarm clock with a snooze feature.

World clock
The World clock shows the current local time and the time zone in different cities.

Java
Your Alcatel phone may include (1) some Java™ applications and games. You can also download new applications and games to your phone.

• Java applications
  Select “Java applications” to launch applications.

• Download application
  With this menu, you can download new applications and games to your phone.

• Java settings
  This menu allows you to manage Java settings, in which you may set Audio, Backlight, Vibration and Heap size.

• Java network
  This menu allows you to select the network for Java.

• Trusted certificates
  View detailed information of the trusted certificates supported by your phone.

Wap
Access Wap options: Homepage, Bookmarks, Recent pages, Offline pages, Go to URL, Service inbox, Settings.

Bluetooth™
Access this feature by pressing to enter the main menu, then selecting “Bluetooth”.

News
It is a huge time saver providing news updates from a website in a simple form. Once subscribed to a channel, it gives you the ability to track and manage all your favorite RSS content on your mobile phone at any time, anywhere!

Weather (1)
Your phone is equipped with a weather function for consulting up to 3-day forecasts of your favorite cities.

Services
Contact your network operator to check service availability.

Profiles
With this menu, you may personalize ringtones for different events and environments.

Making the most of your mobile

• PC suite
  You can download the software upgrade for free from the website. The PC suite includes:

• Backup/restore
  You can backup the important data in your mobile and restore them when needed.

• GPRS modem
  Use your mobile phone to connect your PC to the internet.

• Multimedia Personalization
  Customize your mobile with images, animations, and melodies.

• Messages
  You can compose SMS/MMS easily on your PC and transfer them to your phone.

Supported Operating Systems
Windows XP/Vista/Windows 7.

ONE TOUCH Upgrade

• Using ONE TOUCH Upgrade tool you can update your phone’s software from your PC.
• Download ONE TOUCH Upgrade from the ALCATEL website (www.alcatelonetouch.com) and install it on your PC. Launch the tool and update your phone by following the step-by-step instructions (refer to the User Guide provided together with the tool).
• Your phone’s software will now have the latest software.

All personal information will be permanently lost following the update process. We recommend you backup your personal data using PC Suite before upgrading.

Webcam (1)
You can use your phone as a webcam for instant messaging on your PC.

• Connect your phone to your PC via a USB cable.
• Go to the “My computer” folder on your PC and find the USB video device.

Latin input mode
To write messages, there are two writing methods:

• Normal: this mode allows you to type a text by choosing a letter or a sequence of characters associated with a key.
• Predictive with the eZi mode: this mode speeds up the writing of your text.

Safety and use

We recommend that you read this chapter carefully before using your phone. The manufacturer disclaims any liability for damage, which may result as a consequence of improper use or use contrary to the instructions contained herein.

TRAFFIC SAFETY:

• Given that studies show that using a mobile phone while driving a vehicle constitutes a real risk, even when the hands-free kit is used (car kit, headset…), drivers are requested to refrain from using their mobile when the vehicle is not parked.
• When driving, do not use your phone and headphones to listen to music or to the radio. Using a headphone can be dangerous and forbidden in some areas.
• When switched on, your phone emits electromagnetic waves that can interfere with the vehicle’s electronic systems such as ABS anti-lock brakes or airbags. To ensure that there is no problem:
  • do not place your phone on top of the dashboard or within an airbag deployment area,
  • check with your car dealer or the car manufacturer to make sure that the dashboard is adequately shielded from mobile phone RF energy.

CONDITIONS OF USE:

• You are advised to switch off the telephone from time to time to optimize its performance.
• Switch the phone off before boarding an aircraft.
• Switch the phone off when you are in health care facilities, except in designated areas. As with many other types of equipment now in regular use, mobile telephones can interfere with other electrical or electronic devices, or equipment using radio frequency.
• Switch the phone off when you are near gas or flammable liquids. Strictly obey all signs and instructions posted in a fuel depot, petrol station, or chemical plant, or in any potentially explosive atmosphere.
• When the phone is switched on, it should be kept at least 15 cm from any medical device such as a pacemaker, a hearing aid, or insulin pump, etc. In particular, when using the phone, you should hold it against the ear on the opposite side to the device, if any.
• To avoid hearing impairment, pick up the call before holding your phone to your ear. Also, move the handset away from your ear while using the “handsfree” mode because the amplified volume might cause hearing damage.
• Do not let children use the phone and/or play with the telephone and accessories without supervision.
• When replacing the cover please note that your phone may contain substances that could create an allergic reaction.
• Always handle your phone with care and keep it in a clean and dust-free place.
• Do not allow your phone to be exposed to adverse weather or environmental conditions (moisture, humidity, rain, infiltration of liquids, dust, sea air, etc).
• The manufacturer’s recommended operating temperature range is -10°C to +55°C.
• Over 55°C the legibility of the phone’s display may be impaired, though this is temporary and not serious.
• Emergency call numbers may not be reachable on all cellular networks. You should never rely only on your phone for emergency calls.
• Do not open, dismantle or attempt to repair your mobile phone yourself.
• Do not drop, throw or bend your mobile phone.
• Do not paint it.
• Use only batteries, battery chargers, and accessories which are recommended by TCT Mobile Limited and its affiliates and are compatible with your phone model. TCT Mobile Limited and its affiliates disclaim any liability for damage caused by the use of other chargers or batteries.
• Remember to make back-up copies or keep a written record of all important information stored in your phone.
• Some people may suffer epileptic seizures or blackouts when exposed to flashing lights, or when playing video games. These seizures or blackouts may occur even if a person never had a previous seizure or blackout. If you have experienced seizures or blackouts, or if you have a family history of such occurrences, please consult your doctor before playing video games on your phone or enabling a flashing-lights feature on your phone.
• Parents should monitor their children’s use of video games or other features that incorporate flashing lights on the phones. All persons should discontinue use and consult a doctor if any of the following symptoms occur: convulsion, eye or muscle twitching, loss of awareness, involuntary movements, or disorientation. To limit the likelihood of such symptoms, please take the following safety precautions:
  • Do not play or use a flashing-lights feature if you are tired or need sleep.
  • Take a minimum of a 15-minute break hourly.
  • Play in a room in which all lights are on.
  • Play at the farthest distance possible from the screen.
  • If your hands, wrists, or arms become tired or sore while playing, stop and rest for several hours before playing again.
  • If you continue to have sore hands, wrists, or arms during or after playing, stop the game and see a doctor.
• When you play games on your phone, you may experience occasional discomfort in your hands, arms, shoulders, neck, or other parts of your body.
• Follow the instructions to avoid problems such as tendinitis, carpal tunnel syndrome, or other musculoskeletal disorders.

PRIVACY:
Please note that you must respect the laws and regulations in force in your jurisdiction or other jurisdiction(s) where you will use your mobile phone regarding taking photographs and recording sounds with your mobile telephone. Pursuant to such laws and regulations, it may be strictly forbidden to take photographs and/or to record the voices of other people or any of their personal attributes, and duplicate or distribute them, as this may be considered to be an invasion of privacy. It is the user’s sole responsibility to ensure that prior authorisation be obtained, if necessary, in order to record private or confidential conversations or take a photograph of another person; the manufacturer, the seller or vendor of your mobile phone (including the operator) disclaim any liability which may result from the improper use of the mobile phone.

BATTERY:
Before removing the battery from your phone, please make sure that the phone is switched off.

Observe the following precautions for battery use:

• Do not attempt to open the battery (due to the risk of toxic fumes and burns).
• Do not puncture, disassemble or cause a short-circuit in a battery,
• Do not burn or dispose of a used battery in household rubbish or store it at temperatures above 60ºC.

Batteries must be disposed of in accordance with locally applicable environmental regulations. Only use the battery for the purpose for which it was designed. Never use damaged batteries or those not recommended by TCT Mobile Limited and/or its affiliates.

This symbol on your telephone, the battery and the accessories means that these products must be taken to collection points at the end of their life:

• Municipal waste disposal centres with specific bins for these items of equipment
• Collection bins at points of sale.

They will then be recycled, preventing substances being disposed of in the environment, so that their components can be reused.

In European Union countries:

• These collection points are accessible free of charge.
• All products with this sign must be brought to these collection points.

In non European Union jurisdictions:
Items of equipment with this symbol are not to be thrown into ordinary bins if your jurisdiction or your region has suitable recycling and collection facilities; instead they are to be taken to collection points for them to be recycled.

CAUTION:
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS.

CHARGERS
Mains powered chargers will operate within the temperature range of: 0°C to 40°C. The chargers designed for your mobile phone meet with the standard for safety of information technology equipment and office equipment use. They are also compliant to the ecodesign directive 2009/125/EC. Due to different applicable electrical specifications, a charger you purchased in one jurisdiction may not work in another jurisdiction. They should be used for this purpose only.

RADIO WAVES:
Proof of compliance with international standards (ICNIRP) or with European Directive 1999/5/EC (R&TTE) is required of all mobile phone models before they can be put on the market. The protection of the health and safety for the user and any other person is an essential requirement of these standards or this directive.

THIS DEVICE MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE TO RADIO WAVES
Your mobile device is a radio transmitter and receiver. It is designed not to exceed the limits for exposure to radio waves (radio frequency electromagnetic fields) recommended by international guidelines. The guidelines were developed by an independent scientific organization (ICNIRP) and include a substantial safety margin designed to assure the safety of all persons, regardless of age and health.

The radio wave exposure guidelines use a unit of measurement known as the Specific Absorption Rate, or SAR. The SAR limit for mobile devices is 2.0 W/kg. Tests for SAR are conducted using standard operating positions with the device transmitting at its highest certified power level in all tested frequency bands. The highest SAR values under the ICNIRP guidelines for this device model are:

one touch 720:

Maximum SAR for this model and conditions under which it was recorded.

Head SAR| GSM900 + Wi-Fi + Bluetooth| 0.856 W/kg
Body-worn SAR| GSM900 + Wi-Fi + Bluetooth| 1.08 W/kg

one touch 720D:

Maximum SAR for this model and conditions under which it was recorded.

Head SAR| GSM900 + Wi-Fi + Bluetooth| 0.856 W/kg
Body-worn SAR| GSM900 + Wi-Fi + Bluetooth| 1.08 W/kg

During use, the actual SAR values for this device are usually well below the values stated above. This is because, for purposes of system efficiency and to minimize interference on the network, the operating power of your mobile device is automatically decreased when full power is not needed for the call. The lower the power output of the device, the lower its SAR value. Body-worn SAR testing has been carried out at a separation distance of 1.5 cm. To meet RF exposure guidelines during body-worn operation, the device should be positioned at least this distance away from the body. If you are not using an approved accessory ensure that whatever product is used is free of any metal and that it positions the phone the indicated distance away from the body.

Organizations such as the World Health Organization and the US Food and Drug Administration have stated that if people are concerned and want to reduce their exposure they could use a hands-free device to keep the phone away from the head and body during phone calls, or reduce the amount of time spent on the phone. For more information you can go to www.alcatelonetouch.com Additional information about electromagnetic fields and public health are available on the following site: http://www.who.int/peh-emf. Your telephone is equipped with a built-in antenna. For optimal operation, you should avoid touching it or degrading it.

As mobile devices offer a range of functions, they can be used in positions other than against your ear. In such circumstances the device will be compliant with the guidelines when used with headset or USB data cable. If you are using another accessory ensure that whatever product is used is free of any metal and that it positions the phone at least 1.5 cm away from the body.

Hearing Aid Compatibility

• Your cellphone is rated: “For Hearing Aid”, to assist hearing device users in finding cellphones that may be compatible with their hearing devices.
• This device is HAC M3 compatible.
• For more information please refer to “Hearing Aid Compatibility with Mobile Phones” leaflet or visit our website http://www.alcatelonetouch.com.

LICENCES

• Obigo® is a registered trademark of Obigo AB.

• microSD Logo is a trademark.

• The Bluetooth word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by TCT Mobile Limited and its affiliates is under license. Other trademarks and trade names are those of their respective owners.
  one touch 720/720D Bluetooth QD ID B018945

• eZiText™ and Zi™ are trademarks of Zi Corporation and/or its Affiliates.

• Java™ and all Java™ based trademarks and logos are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries.

• is a registered trademark of Opera Mini.

• Facebook and the f Logo are trademarks of Facebook, Inc., and are used under license.

• Twitter and the T Logo are trademarks of Twitter, Inc., and are used under license.

• The Wi-Fi Logo is a certification mark of the Wi-Fi Alliance.

• Your device uses non-harmonised frequency and is intended for use in all European countries.

• The WLAN can be operated in the EU without restriction indoors, but cannot be operated outdoors in France.

General information

• Internet address: www.alcatelonetouch.com.
• Hot Line Number: see “TCT Mobile Services” leaflet or go to our Internet site.

1. On our Internet site, you will find our FAQ (Frequently Asked Questions) section. You can also contact us by e-mail to ask any questions you may have.
2. An electronic version of this user guide is available in English and other languages according to availability on our server: www.alcatelonetouch.com.
3. Your telephone is a transceiver that operates on GSM/GPRS in quad-band with 850/900/1800/1900 MHz.

C€ 588
This equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. The entire copy of the Declaration of Conformity for your telephone can be obtained through our website: www.alcatelonetouch.com.

Protection against theft (1)
Your telephone is identified by an IMEI (phone serial number) shown on the packaging label and in the product’s memory. We recommend that you note the number the first time you use your telephone by entering * # 0 6 # and keep it in a safe place. It may be requested by the police or your operator if your telephone is stolen. This number allows your mobile telephone to be blocked preventing a third person from using it, even with a different SIM card.

Contact your network operator to check service availability.

Disclaimer

• There may be certain differences between the user manual description and the phone’s operation, depending on the software release of your telephone or specific operator services.
• TCT Mobile shall not be held legally responsible for such differences, if any, nor for their potential consequences, which responsibility shall be borne by the operator exclusively.

Telephone warranty

• Your phone is warranted against any defect or malfunctioning which may occur in conditions of normal use during the warranty period of twelve (12) months (1) from the date of purchase as shown on your original invoice.
• Batteries (2) and accessories sold with your phone are also warranted against any defect which may occur during the first six (6) months (1) from the date of purchase as shown on your original invoice.
• In case of any defect of your phone which prevents you from normal use thereof, you must immediately inform your vendor and present your phone with your proof of purchase.
• If the defect is confirmed, your phone or part thereof will be either replaced or repaired, as appropriate. Repaired Phone and accessories are entitled to a one (1) month warranty for the same defect. Repair or replacement may be carried out using reconditioned components offering equivalent functionality.
• This warranty covers the cost of parts and labor but excludes any other costs.

1. The warranty period may vary depending on your country.
2. The life of a rechargeable mobile phone battery in terms of conversation time standby time, and total service life, will depend on the conditions of use and network configuration. Batteries being considered expendable supplies, the specifications state that you should obtain optimal performance for your phone during the first six months after purchase and for approximately 200 more recharges.

This warranty shall not apply to defects to your phone and/or accessory due to (without any limitation):

1. Non-compliance with the instructions for use or installation, or with technical and safety standards applicable in the geographical area where your phone is used,
2. Connection to any equipment not supplied or not recommended by TCT Mobile Limited,
3. Modification or repair performed by individuals not authorised by TCT Mobile Limited or its affiliates or your vendor,
4. Inclement weather, lightning, fire, humidity, infiltration of liquids or foods, chemical products, download of files, crash, high voltage, corrosion, oxidation.

Your phone will not be repaired in case labels or serial numbers (IMEI) have been removed or altered. There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your country or jurisdiction. In no event shall TCT Mobile Limited or any of its affiliates be liable for indirect, incidental or consequential damages of any nature whatsoever, including but not limited commercial or financial loss or damage, loss of data or loss of image to the full extent those damages can be disclaimed by law.

Some countries/states do not allow the exclusion or limitation of indirect, incidental or consequential damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.

Troubleshooting

Before contacting the service centre, you are advised to follow the instructions below:

• You are advised to fully charge ( ) the battery for optimal operation.
• Avoid storing large amounts of data in your phone as this may affect its performance.
• Use User Data Format and the ONE TOUCH Upgrade tool to perform phone formatting or software upgrading, (to perform User Data format, hold down volume up while simultaneously pressing the power on/off key). ALL User phone data: contacts, photos, messages and files, downloaded applications like Java games will be lost permanently. It is strongly advised to fully backup the phone data and profile via PC suite before doing formatting and upgrading.

and carry out the following checks:

My phone cannot switch on

• Check the battery contacts, remove and reinstall your battery, then turn your phone on
• Check the battery power level, charge for at least 20 minutes
• If it still does not work, please use User Data Format to reset the phone or ONE TOUCH Upgrade to upgrade software.

My phone is frozen or has not responded for several minutes

• Restart your phone by pressing and holding the key
• Remove the battery and re-insert it, then restart the phone
• If it still does not work, please use User Data Format to reset the phone or ONE TOUCH Upgrade to upgrade software.

My phone turns off by itself

• Make sure power off key is not mis-contacted
• Check the battery charge level
• If it still does not work, please use User Data Format to reset the phone or ONE TOUCH Upgrade to upgrade software

My phone cannot charge properly

• Make sure you are using an Alcatel battery and the charger from the box
• Clean the battery contact if it’s dirty.
• Make sure your battery is inserted properly before plugging in the charger.
• Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen
• Make sure charging is carried out under normal conditions (0°C to +40°C)
• When abroad, check that the voltage input is compatible

My phone cannot connect to a network or “No service” is displayed

• Try connecting in another location
• Verify the network coverage with your operator
• Check with your operator that your SIM card is valid
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded

My phone cannot connect to the Internet

• Check that the IMEI number (press *#06# ) is the same as the one printed on your warranty card or box
• Make sure that the internet access service of your SIM card is available
• Check your phone’s Internet connecting settings
• Make sure you are in a place with network coverage
• Try connecting at a later time or another location

Invalid SIM card

• Make sure the SIM card has been correctly inserted
• Make sure the chip on your SIM card is not damaged or scratched
• Make sure the service of your SIM card is available

Touch screen does not respond accurately

• Make sure your phone is not locked
• Launch touch screen calibration by pressing and holding the volume up/down key, or alternatively, touch Settings\Phone settings\Touch settings\LCD touch calibration.

Unable to make outgoing calls

• Make sure you have dialed a valid number and press the key
• For international calls, check the country and area codes
• Make sure your phone is connected to a network, and the network is not overloaded or unavailable
• Check your subscription status with your operator (credit, SIM card valid, etc.)
• Make sure you have not barred outgoing calls
• Make sure that your phone is not in flight mode

Unable to receive incoming calls

• Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network)
• Check your subscription status with your operator (credit, SIM card valid, etc.)
• Make sure you have not forwarded incoming calls
• Make sure that you have not barred certain calls
• Make sure that your phone is not in flight mode

The caller’s name/number does not appear when a call is received

• Check that you have subscribed to this service with your operator
• Your caller has concealed his/her name or number

I cannot find my contacts

• Make sure your SIM card is not broken
• Make sure your SIM card is inserted properly
• Import all contacts stored in SIM card to phone

The sound quality of the calls is poor

• You can adjust the volume during a call by pressing the key
• Check the network strength
• Make sure that the receiver, connector or speaker on your phone is clean

I am unable to use the features described in the manual

• Check with your operator to make sure that your subscription includes this service
• Make sure this feature does not require an Alcatel accessory

When I select a number from my contacts, the number cannot be dialed

• Make sure that you have correctly recorded the number in your file
• Make sure that you have inputted the country prefix when calling a foreign country

I am unable to add a contact in my contacts

• Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts

My callers are unable to leave messages on my voicemail

• Contact your network operator to check service availability

I cannot access my voicemail

• Make sure your operator’s voicemail number is correctly entered in “Messaging\Voicemail”
• Try later if the network is busy

I am unable to send and receive MMS

• Check your phone memory availability as it might be full
• Contact your network operator to check service availability and check MMS parameters
• Verify the server centre number or your MMS profile with your operator
• The server centre may be swamped, try again later

The flickering icon is displayed on my standby screen

• You have saved too many short messages on your SIM card; delete some of them or archive them in the phone memory

SIM card PIN locked

• Contact your network operator to obtain the PUK code (Personal Unblocking Key)

I am unable to connect my phone to my computer

• Install Alcatel’s PC suite first of all
• Check that your computer meets the requirements for Alcatel’s PC Suite installation
• Make sure that you’re using the right cable from the box

I am unable to download new files

• Make sure there is sufficient phone memory for your download
• Select the microSD card as the location to store downloaded files
• Check your subscription status with your operator

The phone cannot be detected by others via Bluetooth

• Make sure that Bluetooth is turned on and your phone is visible to other users
• Make sure that the two phones are within Bluetooth’s detection range

How to make your battery last longer

• Make sure you follow the complete charge time (minimum 3 hours)
• After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication
• Switch on the backlight upon request
• Extend the email auto-check interval for as long as possible
• Update news and weather information on manual demand, or increase their auto-check interval
• Exit background-running Java applications if they are not being used for a long time
• Deactivate Bluetooth when not in use

1. ALCATEL is a trademark of Alcatel-Lucent and used under license by TCT Mobile Limited.
2. All rights reserved © Copyright 2012 TCT Mobile Limited.
3. TCT Mobile Limited reserves the right to alter material or technical specification without prior notice.

www.alcatelonetouch.com.

References

• Home | Alcatel Mobile | Alcatel 1S | Alcatel 1X | Alcatel 3
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