DELL XPS 13-9370 Core i5 8th Generation Laptop User Guide

DELL XPS 13-9370 Core i5 8th Generation Laptop

• Computer Model: XPS 13-9370
• Regulatory Model: P82G
• Regulatory Type: P82G001
• NOTE: A NOTE indicates important information that helps you make better use of your product.
• CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
• WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Copyright © 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

Set up your computer

1. Connect the power adapter and press the power button.
   NOTE: To conserve battery power, the battery might enter power saving mode. Connect the power adapter and press the power button to turn on the computer.

2. Finish operating system setup.

   • For Ubuntu:
     Follow the instructions on the screen to finish setup.

   • For Windows:
     Follow the on-screen instructions to complete the setup. When setting up, Dell recommends that you:

   • Connect to a network for Windows updates.
     NOTE: If connecting to a secured wireless network, enter the password for the wireless network access when prompted.

   • If connected to the internet, sign-in with or create a Microsoft account. If not connected to the internet, create an offline account.

   • On the Support and Protection screen, enter your contact details.

3. Locate and use Dell apps from the Windows Start menu—Recommended
   Table 1. Locate Dell apps

   • Dell Product Registration
     Register your computer with Dell.

   • Dell Help & Support
     Access help and support for your computer.

   • SupportAssist
     Proactively checks the health of your computer’s hardware and software.
     NOTE: Renew or upgrade your warranty by clicking the warranty expiry date in SupportAssist.

   • Dell Update
     Updates your computer with critical fixes and important device drivers as they become available.

   • Dell Digital Delivery
     Download software applications including software that is purchased but not pre-installed on your computer.

4. Create recovery drive for Windows.
   NOTE: It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. For more information, see Create a USB recovery drive for Windows.

Create a USB recovery drive for Windows

Create a recovery drive to troubleshoot and fix problems that may occur with Windows. An empty USB flash drive with a minimum capacity of 16 GB is required to create the recovery drive.

NOTE: The following steps may vary depending on the version of Windows installed. Refer to the Microsoft support site for latest instructions.

1. Connect the USB flash drive to your computer.2

2. In Windows search, type Recovery.3

3. In the search results, click Create a recovery drive. The User Account Control window is displayed.4

4. Click Yes to continue. The Recovery Drive window is displayed.5

5. Select Back up system files to the recovery drive and click Next.6

6. Select the USB flash drive and click Next. A message appears, indicating that all data in the USB flash drive will be deleted.7

7. Click Create.
   NOTE: This process may take up to an hour to complete.8

8. Click Finish.

Reinstall Windows using a USB recovery drive

• CAUTION: This process formats the hard drive and removes all data on your computer. Ensure that you back up data on your computer before beginning this task.
• NOTE: Before reinstalling Windows, ensure your computer has more than 2 GB of memory and more than 32 GB of storage space.1

1. Connect the USB recovery drive to your computer.2
2. Restart your computer.
3. Press F12 after the Dell logo is displayed on the screen to access the boot menu. A Preparing one-time boot menu message appears.4
4. After the boot menu loads, select the USB recovery device under UEFI BOOT. The system reboots and a screen to Choose the keyboard layout is displayed.5
5. Choose your keyboard layout.6
6. In the Choose an option screen, click Troubleshoot.7
7. Click Recover from a drive.8
8. Choose one of the following options:
   • Just remove my files to do a quick format.
   • Fully clean the drive to do a complete format.9
9. Click Recover to start the recovery process. This may take up to an hour to complete and your computer will restart during this process.

Views

Front

1. Power and battery-status light
   Indicates the power state and battery state of the computer. Solid white—Power adapter is connected and the battery is charging. Solid amber—Battery charge is low or critical. Off—Battery is fully charged.

2. Microphones (4)
   Provide digital sound input for audio recording, voice calls, and so on.

Left

1. Security-cable slot (for Noble locks)
   Connect a security cable to prevent unauthorized movement of your computer.

2. Thunderbolt 3 (USB Type-C) port with Power Delivery (Primary)
   Supports USB 3.1 Gen 2, DisplayPort 1.2, and Thunderbolt 3 and also enables you to connect to an external display using a display adapter. Provides data transfer rates up to 10 Gbps for USB 3.1 Gen 2 and up to 40 Gbps for Thunderbolt 3. Supports Power Delivery that enables two-way power supply between devices. Provides up to 5V/3A power output that enables faster charging.
   NOTE: Adapters (sold separately) are required to connect standard USB and DisplayPort devices.

3. Thunderbolt 3 (USB Type-C) port with Power Delivery
   Supports USB 3.1 Gen 2, DisplayPort 1.2, and Thunderbolt 3 and also enables you to connect to an external display using a display adapter. Provides data transfer rates up to 10 Gbps for USB 3.1 Gen 2 and up to 40 Gbps for Thunderbolt 3. Supports Power Delivery that enables two-way power supply between devices. Provides up to 5V/3A power output that enables faster charging.
   NOTE: Adapters (sold separately) are required to connect standard USB and DisplayPort devices.

4. Battery-charge status button
   Press to check the charge remaining in the battery.

5. Battery-charge status lights (5)
   Turns on when the battery-charge status button is pressed. Each light indicates approximately 20% charge.

6. Left speaker
   Provides audio output.

Right

1. Right speaker
   Provides audio output.

2. microSD-card slot
   Insert a microSD card to expand the computer’s storage capacity. Your computer supports a microSD card with capacity up to 128 GB.

3. USB 3.1 Gen 1 (Type-C) port with Power Delivery/DisplayPort
   Connect peripherals such as external storage devices, printers, and external displays. Supports Power Delivery that enables two-way power supply between devices. Provides up to 7.5 W power output that enables faster charging.
   NOTE: An adapter (sold separately) is required to connect a DisplayPort device.

4. Headset port
   Connect headphones or a headset (headphone and microphone combo).

Base

1. Touchpad
   Move your finger on the touchpad to move the mouse pointer. Tap to left-click and two finger tap to right-click.

2. Left-click area
   Press to left-click.

3. Right-click area
   Press to right-click.

4. Power button with optional fingerprint reader
   Press to turn on the computer if it is turned off, in sleep state, or in hibernate state.When the computer is turned on, press the power button to put the computer into sleep state; press and hold the power button for 10 seconds to force shut-down the computer. If the power button has a fingerprint reader, place your finger on the power button to log in.

• NOTE: Before using the fingerprint reader, configure it in Windows to recognize your fingerprint as a passcode and enable access. For more information, see www.dell.com/support/windows.
• NOTE: You can customize power-button behavior in Windows. For more information, see Me and My Dell at www.dell.com/support/manuals.
• NOTE: The power-status light on the power button is available only on computers without the optional fingerprint reader.

Display

1. Infrared emitter
   Emits infrared light, which enables the infrared camera to sense depth and track motion.

2. Infrared camera
   Depth-sensing feature of the camera enhances security when paired with Windows Hello face authentication.

3. Camera-status light
   Turns on when the camera is in use.

4. Camera
   Enables you to video chat, capture photos, and record videos.

5. Infrared emitter
   Emits infrared light, which enables the infrared camera to sense depth and track motion.

Bottom

1. Service Tag label
   The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information.

Specifications

Computer model
XPS 13-9370

System information

Table 2. System information

• Processor 8th generation Intel Core i5/i7
• Chipset Integrated in the processor

Dimensions and weight

Table 3. Dimensions and weight

• Height
  • Black color: 16.14 mm (0.63 in)•
  • White color: 16.24 mm (0.64 in)
• Width
  • 301.76 mm (11.88 in)
• Depth
  • 199.24 mm (7.84 in)
• Weight
  • 1.27 kg (2.8 lb)

NOTE: The weight of your laptop varies depending on the configuration ordered and the manufacturing variability.

Operating system
Table 4. Operating system

• Operating systems supported
  • Windows 10 Home 64-bit
  • Windows 10 Professional 64-bit

Memory
Table 5. Memory specifications

• Slots
  • Onboard memory
• Type
  • Dual-channel LPDDR3
• Speed
  1866 MHz and 2133 MHz

Configurations supported

• Per memory module slot
  • 2 GB, 4 GB and 8 GB
• Total memory
  • 4 GB, 8 GB, and 16 GB

Ports and connectors

Table 6. Ports and connectors

External:

• USB/Video
  • Two Thunderbolt 3 (USB Type-C) ports with Power Delivery
  • One USB 3.1 Gen 1 (USB Type-C) port with Power Delivery/DisplayPort
• Audio
  • One headset (headphone and microphone combo) port

Table 7. Ports and connectors

Internal:

• M.2 card
  • One M.2 slot for Solid-State Drive (SSD)

Communications

Table 8. Supported communications

• Wireless
  • Wi-Fi 802.11a/b/g/n/ac
  • Bluetooth 4.2
  • Miracast

NOTE: Windows 10 currently supports up to Bluetooth 4.1.

Wireless
Table 9. Wireless

• Transfer rate (maximum) 867 Mbps
• Frequency bands 2.4 GHz/5 GHz
• Encryption 64-bit/128-bit WEP

Audio

Table 10. Audio specifications

• Controller
  • Realtek ALC3271-CG with Waves MaxxAudio Pro
• Speakers
  • Two
• Speaker output
  • Average: 2 W
  • Peak: 2.5 W
• Microphone
  • Digital-array microphones

Storage

Table 11. Storage specifications

• Interface
  • SATA 6 Gbps
  • PCIe Gen 3 x4, up to 32 Gbps
• Solid-state drive (SSD)
  • One M.2 drive
• Capacity supported
  • Up to 1 TB
• NOTE: RAID SATA support in the BIOS Settings menu is only available on computers supporting Windows 10.
• NOTE: AHCI SATA support in the BIOS settings menu is only available on computers supporting Ubuntu.

Media-card reader
Table 12. Media-card reader specifications

• Type
  • One microSD-card slot
• Cards supported
  • mSD
  • mSDHC
  • mSDXC

Keyboard
Table 13. Keyboard specifications

• Type
  • Backlit keyboard
• Shortcut keys
  • Some keys on your keyboard have two symbols on them. These keys can be used to type alternate characters or to perform secondary functions. To type the alternate character, press Shift and the desired key. To perform secondary functions, press Fn and the desired key.

NOTE: Press Fn+Esc to switch the primary behavior of the function keys (F1-F12) between two modes – multimedia key mode and function key mode.

Camera
Table 14. Camera specifications

Resolution

• Camera
  • Still image: 0.92 megapixel (HD)
  • Video: 1280 x 720 (HD) at 30 fps
• Infrared camera
  • 340 x 340 (VGA)

Diagonal viewing angle

• Camera
  • 86.7 degrees
• Infrared camera
  • 70 degrees

Touchpad
Table 15. Touchpad

• Resolution
  • Horizontal: 305
  • Vertical: 305
• Dimensions
  • Width: 105 mm (4.13 in)•
  • Height: 60 mm (2.36 in)

Touchpad gestures
For more information about touchpad gestures for Windows 10, see the Microsoft knowledge base article 4027871 at support.microsoft.com.

Power adapter

Table 16. Power adapter specifications

• Type
  • 45 W USB Type-C
• Dimensions (connector)
  • 8.25 mm x 2.4 mm
• Input voltage
  • 100 VAC–240 VAC
• Input frequency
  • 50 Hz–60 Hz
• Input current (maximum)
  • 1.30 A
• Output current (continuous)
  • 20 VDC/2.25 A
  • 15 VDC/3 A
  • 9 VDC/3 A
  • 5 VDC/3 A
• Rated output voltage
  • 20 VDC/15 VDC/9 VDC/5 VDC
• Temperature range (operating)
  • 0°C to 40°C (32°F to 104°F)
• Temperature range (storage)
  • –40°C to 70°C (–40°F to 158°F)

Battery

Table 17. Battery specifications

• Type
  • 52 WHr “smart” lithium-ion

Dimension:

• Width
  • 257.60 mm (10.14 in)
• Depth
  • 98.60 mm (3.88 in)
• Height
  • 4.30 mm (0.17 in)
• Weight (maximum)
  • 0.22 kg (0.49 lb)
• Voltage
  • 7.60 VDC
• Charging time when the computer is off (approximate)
  • 4 hours
• Operating time
  • Varies depending on operating conditions and can significantly reduce under certain power-intensive conditions.
• Life span (approximate)
  • 300 discharge/charge cycles
• Temperature range: Operating
  • 0°C to 35°C (32°F to 95°F)
• Temperature range: Storage
  • –40°C to 65°C (–40°F to 149°F)
• Coin-cell battery
  • ML1220

NOTE: It is recommended that you use a Dell coin-cell battery for your computer. Dell does not provide warranty coverage for problems caused by using accessories, parts, or components not supplied by Dell.

Display
Table 18. Display specifications

Type /13.3-inch UHD touchscreen

• Resolution (maximum)
  • 3840 x 2160
• Viewing angle (Left/Right/Down/Up)
  • 80/80/80/80 degrees
• Pixel pitch
  • 0.0765 mm
• Refresh rate
  • 60 HZ
• Operating angle
  • 0 degrees (closed) to 135 degrees
• Controls
  • Brightness can be controlled using shortcut keys

Dimension:

• Height (excluding bezel)
  • 165.24 mm (6.51 in)
• Width (excluding bezel)
  • 293.76 mm (11.57 in)
• Diagonal (excluding bezel)
  • 337.82 mm (13.30 in)

Video
Table 19. Video specifications

• Type
  • Integrated
• Controller
  • Intel UHD Graphics 620
• Memory
  • Shared system memory

computer environment

Airborne contaminant level: G1 as defined by ISA-S71.04-1985

Table 20. Computer environment

95°F)

| –40°C to 65°C (–40°F to 149°F)
Relative humidity (maximum)| 10% to 90% (non-condensing)| 0% to 95% (non- condensing)
Vibration (maximum)*| 0.66 GRMS| 1.30 GRMS
Shock (maximum)| 110 G†| 160 G‡
Altitude (maximum)| –15.2 m to 3048 m (–50 ft

to 10,000 ft)

| –15.2 m to 10,668 m (–50

ft to 35,000 ft)

• Measured using a random vibration spectrum that simulates user environment.
• Measured using a 2 ms half-sine pulse when the hard drive is in use.
• Measured using a 2 ms half-sine pulse when the hard-drive head is in parked position.

Keyboard shortcuts

NOTE: Keyboard characters may differ depending on the keyboard language configuration. Keys used for shortcuts remain the same across all language configurations.

Table 21. List of keyboard shortcuts

Getting help and contacting Dell

Self-help resources
You can get information and help on Dell products and services using these self-help resources:

Table 22. Self-help resources

• Information about Dell products and services
  

  • www.dell.com

• Dell Help & Support app
  

  • • Tips
      
  • • Contact Support
      

  •  In Windows search, type Help and Support, and press Enter.

• Online help for operating system
  

  • www.dell.com/support/windows
  • www.dell.com/support/linux

• Troubleshooting information, user manuals, setup instructions, product specifications, technical help blogs, drivers, software updates, and so on.
  

  • www.dell.com/support

• Dell knowledge base articles for a variety of computer concerns.
  

1. Go to [www.dell.com/support](http://www.dell.com/support).
2. Type the subject or keyword in the Search box.
3. Click Search to retrieve the related articles.

• Learn and know the following information about your product:

See Me and My Dell at www.dell.com/support/manuals.

• Product specifications
• Operating system
• Setting up and using your product
• Data backup
• Troubleshooting and diagnostics
• Factory and system restore
• BIOS information

To locate the Me and My Dell relevant to your product, identify your product through one of the following:

• Select Detect Product.
• Locate your product through the drop-down menu under View Products.
• Enter the Service Tag number or Product ID in the search bar.

Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.

• NOTE: Availability varies by country and product, and some services may not be available in your country.
• NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

References

• Microsoft Support
• Dell - Dell Linux - Community Web
• Manual-Hub.com – Free PDF manuals!
• Microsoft Support
• Microsoft Support
• Touch gestures for Windows - Microsoft Support

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