Lakeview SC-13042LP-CHRC Landon Bay 70 Inch Rectangle Metal Propane Fire Pit Table With Hidden Tank Instruction Manual

: June 13, 2024
: LAKEVIEW

Lakeview SC-13042LP-CHRC Landon Bay 70 Inch Rectangle Metal Propane Fire

Pit Table With Hidden Tank

Lakeview-SC-13042LP-CHRC-Landon-Bay-70-Inch-Rectangle-Metal-Propane-Fire-
Pit-Table-With-Hidden-Tank-fig-1

Product Information

Product Name: Marin 70 Fire Table
Type of Gas: Propane (LP)
Model No.: 13042LP
Gas Supply: 20 lb LP Gas Tank
Rated Heat Output: 65,000 BTUs/hr

Product Usage Instructions

Important Safety Information: Please read the important safety information provided in the user manual before using the Marin 70 Fire Table.
Propane (LP) Gas Dangers and Warnings: Familiarize yourself with the characteristics and handling of LP gas. Failure to understand and follow the warnings and directions provided by your LP gas supplier may result in property damage, serious injury, or death.
Parts List: Refer to the parts list section in the user manual to ensure you have all the necessary components for assembly.
Assembly Instructions: Follow the assemblyinstructions provided in the user manual to properly set up the Marin 70 Fire Table. Installation and service should be performed by a qualified installer, service agency, or the gas supplier.
Pre-Use Instructions: Before using the fire table, make sure to review the pre-use instructions in the user manual. This includes important safety precautions and guidelines to follow.
Lighting Instructions: Follow the lighting instructions provided in the user manual to safely ignite the fire table. Failure to follow these instructions may result in fire or explosion.
Care and Cleaning: Learn how to properly care for and clean the Marin 70 Fire Table by referring to the care and cleaning section in the user manual. This will help maintain its performance and prolong its lifespan.
Spider and Insect Warning: Be aware of potential spider and insect hazards when operating the fire table. Follow the guidelines provided in the user manual to prevent any issues.
Tips and Troubleshooting: Refer to the tips and troubleshooting section in the user manual for helpful tips on optimizing the performance of the fire table and troubleshooting common issues.
Technical Parts List: The technical parts list provides detailed information about the components used in the Marin 70 Fire Table. Use this as a reference for maintenance and repairs.
Warranty: Review the warranty information provided in the user manual for details on coverage and terms. Retain the manual for future reference.
Return Policy: Familiarize yourself with the return policy outlined in the user manual in case you need to return or exchange the product.

SAFTY INSTRUCTION

DANGER
CARBON MONOXIDE HAZARD
- This appliance can produce carbon monoxide which has no odor. Using it in an enclosed space can kill you.
- Never use this appliance in an enclosed space such as a camper, tent, car or home.
DANGER
FIRE OR EXPLOSION HAZARD If you smell gas:
- Shut off gas to the appliance.
- Extinguish any open ﬂame.
- If odor continues, leave the area immediately.
- After leaving the area, call your gas supplier or ﬁre department. Failure to follow these instructions could result in ﬁre or explosion, which could cause property damage, personal injury, or death.
WARNING: FOR OUTDOOR USE ONLY. Installation and service must be performed by a qualified installer, service agency, or the gas supplier. INSTALLER: Leave this manual with the appliance. CONSUMER: Retain this manual for future reference.
WARNING: If the information in this manual is not followed exactly, a fire or explosion may result causing property damage, serious injury, or loss of life.
WARNING: Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
An LP gas tank not connected for use shall not be stored in the vicinity of this or any other appliance

SPECIFICATIONS

Product Name Marin 70” Fire Table
Model No. 13042LP
Rated Heat Output 65,000 BTUs/hr
Type of Gas Propane (LP)
Gas Supply 20 lb LP Gas Tank

DANGER FLAMMABLE GAS UNDER PRESSURE. LEAKING LP-GAS MAY CAUSE A FIRE OR EXPLOSION IF IGNITED CAUSING SERIOUS BODILY INJURY OR DEATH. CONTACT LP GAS SUPPLIER FOR REPAIRS, OR DISPOSAL OF THIS CYLINDER OR UNUSED LP-GAS.
! WARNING FOR OUTDOOR USE ONLY.* DO NOT USE OR STORE CYLINDER IN A BUILDING, GARAGE OR ENCLOSED AREA.

WARNING:

Know the odor of LP-gas. If you hear, see or smell leaking LP-gas, immediately get everyone away from the cylinder and call the Fire Department. Do not attempt repairs.
Caution your LP-gas supplier to: Be certain cylinder is purged of trapped air prior to first filling. Be certain not to over fill the cylinder. Be certain cylinder requalification date is checked.
LP-gas is heavier than air and may settle in low places while dissipating.
Contact with the liquid contents of cylinder will cause freeze burns to the skin.
Do not allow children to tamper or play with cylinder.
When not connected for use, keep cylinder valve turned off. Self contained appliances shall be limited to a cylinder of 30 lb capacity or less.
Do not use, store or transport cylinder where it would be exposed to high temperatures. Relief valve may open allowing a large amount of flammable gas to escape.
When transporting, keep cylinder secured in an upright position with cylinder valve turned off.

WHEN CONNECTING FOR USE:

Use only in compliance with applicable codes.
Read and follow manufacturer’s instructions.
Consult manufacturer’s instructions concerning the cylinder connection provided with your appliance.
Be sure regulator vent is not pointing up.
Turn off all valves on the appliance.
Do not check for gas leaks with a match or open flame. Apply soapy water at areas marked “X”. Open cylinder valve. If bubble appears, close valve and have LP-gas service person make needed repairs. Also, check appliance valves and connections to make sure they do not leak before lighting appliance.
Light appliance(s) following manufacturer’s instructions.
When appliance is not in use, keep the cylinder valve closed.

IMPORTANT SAFETY INFORMATION

General Warnings

Children and adults should be alerted to the hazards of high surface temperatures and should stay away to avoid burns or clothing ignition.
Children should be carefully supervised when in the area of the ﬁreplace.
Clothing or other ﬂammable materials should not be hung from the ﬁreplace or placed on or near the ﬁreplace.
Any guard or other protective device removed for servicing the ﬁreplace must be replaced prior to operating the ﬁreplace.
Installation and service must be performed by a qualiﬁed service agency or gas supplier. Real Flame recommends using professionals who are certiﬁed in the U.S. by the National Fireplace Institute® (NFI) as NFI Gas Specialists.
More frequent cleaning may be required as necessary. It is imperative that the control compartment, burners, and circulating air passageways of the appliance are kept clean.
Do not store or use gasoline or other ﬂammable vapors or liquids within 25 feet (7.62 m) of this ﬁreplace or any other appliance.
Do not store combustible materials in the ﬁreplace enclosure. This includes LP gas tanks. If the ﬁreplace is designed to use a hidden LP gas tank, the LP gas tank should be properly secured in the designated tank holder under the ﬁreplace. Do not store extra LP gas tanks under the ﬁreplace.
Be sure to protect the hose and its components from any hot surfaces. It is dangerous to allow the hose to come into contact with any hot surface.
The LP gas tank should never be operated or stored on its side or upside down.
Keep all parts of the ﬁreplace clean including the burner and hose assembly. For more information on cleaning your ﬁreplace please refer to the “Care and Cleaning” section of this manual.
Do not use this ﬁreplace if any part has been under water. Immediately call a qualiﬁed service technician to inspect the ﬁreplace and replace any part of the system that has been under water.
Do not use this ﬁreplace for cooking.
Do not pour water into the ﬁreplace.
Do not attempt to move or store this ﬁreplace until all parts are cool.
Always shut off the gas supply at the source and disconnect the hose when the ﬁreplace is not in use.
Any alteration of this ﬁreplace that is not speciﬁcally directed in the owner’s manual will void the manufacturer’s warranty. This includes the use of unapproved ﬁller materials.

Installation Warnings

Minimum clearance from the ﬁreplace to combustible materials is 60 inches (152.4 cm) from top and 48 inches (121.9 cm) on all sides. Do not place this ﬁreplace under any overhead structure or vegetation.
The normal LP inlet pressure for this ﬁreplace is 11.0” W.C. (2.74 kPa). Maximum inlet pressure is 13.0” W.C. (3.23 kPa). Minimum inlet pressure is 8” W.C. (1.99 kPa).
Do not remove the feet from this ﬁreplace.
Do not place the ﬁreplace on anything that blocks or seals the gap between the ﬁreplace and the ground.
Do not permanently secure the ﬁreplace in any way or to any surfaces.
Do not bury the hose. You must be able to visually inspect the hose for damage before each use.

Set Up Warnings

Prior to each operation, check the hose assembly for evidence of excessive abrasion, wear or damage. Use a handheld mirror, if necessary, to see the hose sections located below the unit.
If the hose assembly is damaged, cracked, or cut, it must be replaced before using the ﬁreplace. The hose assembly must be replaced with a hose assembly speciﬁed by Real Flame. Please contact Real Flame Customer Service at 1-800-654 1704 for assistance.
Place the hose out of the pathways where people may trip over it. Do not place the hose in areas where it may be accidentally damaged.
Before each use, examine the burner and its components for dirt and debris. If cleaning is required, use a pipe cleaning brush and compressed air. Also examine the area around the burner. Any dirt or foreign material, such as spider webs, nests, leaves, etc., should be removed. If it is evident that the burner is damaged, the ﬁreplace must not be used, and the burner assembly must be replaced. Please contact Real Flame Customer Service at 1-800-654-1704 for support.

In-Use Warnings

NEVER LEAVE this ﬁreplace unattended when in use.
Do not burn solid fuels, such as charcoal briquettes, lump charcoal, manufactured logs, trash, leaves paper, cardboard, any type of natural or treated wood, or any other materials in this ﬁreplace.
The use of alcohol, prescription or non-prescription drugs may impair your ability to safely operate this ﬁreplace.
Always use in accordance with all applicable local, state, and national codes. Contact your local ﬁre department for details on outdoor burning.
Do not use in windy conditions. Windy conditions may cause the ﬂame to drift out of the designated burn area or may cause the ﬂame to extinguish. Prolonged exposure to wind with the ﬁre table in operation can damage the ﬁnish around the burner area, causing discoloration or cracking.
Some surfaces of this ﬁreplace may become hot during use. Be careful and do not touch surfaces until the unit has cooled.
Do not attempt to disconnect the gas supply from the ﬁreplace when the unit is in use.
Do not sit on the ﬁreplace.

WARNING
LP gas is flammable and hazardous if handled improperly. Become aware of its characteristics before using any LP gas product. Failure to understand and follow these warnings or any directions and warnings provided by your LP gas supplier may result in property damage, serious injury, or death.
! DANGER
An LP gas tank should never be placed on its side. Doing so may cause liquid propane to leak. This could cause a fast buildup of LP gas and could lead to property damage, serious injury, or death.

LP Gas Characteristics

LP gas is flammable, explosive under pressure, heavier than air and settles in pools in low areas. Pooled gas may ignite causing a fire or explosion which could cause property damage, serious injury, or death.
In its natural state, LP gas has no odor. For your safety, a scent has been added.
Contact with LP gas could burn your skin.

LP Gas Tank Information

LP gas tanks should be filled only by a certified LP gas dealer.
Never use an LP gas tank with a damaged body, valve, collar or footing.
Dented or rusted LP tanks may be hazardous and should be checked by your LP gas supplier.
The LP gas supply tank must be constructed and marked in accordance with The Specifications for LP Gas Tanks of The U.S. Department of Transportation (DOT) or The National Standard of Canada, CAN/CSA-B339, LP Gas Tanks, Spheres and Tubes for The Transportation of Dangerous Goods; and Commission.
LP gas tanks must be arranged for vapor withdrawal.
LP gas tanks must have a listed overfilling prevention device (OPD) and a QCCI or Type I (CGA810) LP gas tank connection.
The LP gas tank must contain a shut-o valve as specified in The Standard for Compressed Gas Cylinder Valve Outlet and Inlet Connection, ANSI/CGA-V-1-1977, CSA B96.
Never attempt to attach this fireplace to the self-contained LP gas system of a camper, trailer, motor home or house.
Hand-turn the manual gas control valve on your LP gas tank. Never use tools. If the valve will not turn by hand, do not try to repair it. Call a certified gas technician.
The use of force or any attempt at amateur repair may cause a fire or explosion.

LP Gas Tank Storage and Safety

LP gas tanks must be stored upright and outdoors in a well-ventilated area out of reach of children.
Never store an LP gas tank in an enclosed area, such as a shed or garage. Leaking gas could build up in these areas and may result in an explosion.
Do not store LP gas tanks near any source of flame or ignition.
Never store an LP gas tank in direct sunlight or where temperatures can reach 125°F (51.67°C) or higher.
Never keep a filled LP gas tank in a hot car or car trunk. Heat will cause the gas pressure to increase, which may open the relief valve and allow gas to escape.
Place the dust cap on the LP gas tank valve outlet when the LP gas is not in use. Only use the dust cap that is provided with the LP gas tank. Other types of caps or plugs may result in leakage of LP gas.
The LP gas tank should not be dropped or handled roughly.

PARTS LIST

Lakeview-SC-13042LP-CHRC-Landon-Bay-70-Inch-Rectangle-Metal-Propane-
Fire-Pit-Table-With-Hidden-Tank-fig-3 Lakeview-SC-
13042LP-CHRC-Landon-Bay-70-Inch-Rectangle-Metal-Propane-Fire-Pit-Table-With-
Hidden-Tank-fig-4 ASSEMBLY INSTRUCTIONS

Carefully turn the ﬁre table on its side, using a piece of cardboard or a blanket to protect the ﬁnish.
Secure the 4 feet (5) in place as shown below.
WARNING: The adjustable feet must be installed correctly on the ﬁre table before operation to ensure safe use.
Install the AA battery as shown in the diagram below.
Place the ﬁller material into the burner pan by hand. To avoid clogging the burner with dust do not dump the bag into the burner pan. Position the ﬁller across the burner pan to a level that is 1 inch (2.54 cm) above the burner tube. Make sure you do not block the igniter housing with the ﬁller material to ensure proper ignition and operation.
If using glass ﬁller, Real Flame suggests ﬁrst placing a layer of lava rock in the burner pan to improve airﬂow.
Filler Material Warning
- Do not overﬁll the burner area with rock or glass ﬁller; use only the speciﬁed amount. The depth of the ﬁller should not be more than 1 inch (2.54 cm) above the burner tube. Only Real Flame ﬁller products have been certiﬁed and tested for safe use with this Real Flame ﬁreplace. Using other ﬁller material may result in increased popping and cracking or increased carbon monoxide emissions.
- Do not light or use this ﬁreplace if the ﬁller is wet. Ensure ﬁller is completely dry before lighting. Intense heat can cause wet ﬁller to explode and hit someone causing property damage, serious injury, or death.
- Keep away from the ﬁreplace for at least 20 minutes during initial start-up as ﬁller could retain moisture from manufacturing and shipping.
Make sure the gas supply is turned to “OFF”. Remove the door and place the 20lb tank in the tank seat divits so that it sits securely and is level.
Connect the LP Gas Tank
- Before connection, be sure there is no debris caught in the collar of the LP gas tank, the regulator valve, the burner tube, or the burner ports.
- Connect the gas line to the tank by turning the connection knob clockwise. Hand-tighten only.
  Disconnect the LP Gas Tank
- To disconnect the LP gas tank, make sure the valve on the
- LP gas tank is completely closed.
- Disconnect the connection knob by turning it counterclockwise until it is detached from the valve.
  WARNING
- If the table is installed with a portion of the hose under the table, the hose must be secured, so that no part of the hose will be within 1” or come in contact with the underside of the burn pan or where the hose will not be accidentally damaged or pinched.
- Failure to secure the hose in a safe location may result in a gas leak that could cause property damage, injury, or death. Follow all other hose inspection instructions listed in this manual.

PRE-USE INSTRUCTIONS

WARNING
Before using this ﬁreplace, make sure you have read, understand, and are following all information provided in this manual. Failure to follow these instructions could cause property damage, serious injury, or death.

Checking for Leaks

Make a leak check solution by mixing 1 part dishwashing soap with 3 parts water in a spray bottle.
Make sure the control knob on the ﬁreplace is in the “OFF” position, then connect your ﬁreplace to the LP gas tank and turn the tank’s valve on.
Spray the leak solution on the valve connections, paying particular attention to the areas indicated by arrows in the diagrams below.
If bubbles appear, turn the LP gas tank off, disconnect the tank, and inspect all connections, making sure threads are clear of debris. Reconnect the LP gas tank and retest. If you continue to see bubbles, turn the LP gas tank off. Disconnect the hose and call Real Flame Customer Service at 1-800-654-1704 for assistance.
If no bubbles appear after 1 minute, wipe away excess leak solution and proceed to “Lighting Instructions.”

LIGHTING INSTRUCTIONS

Using the Igniter

Read and understand all operating instructions before lighting.
Before beginning, make sure the control knob is in the “OFF” position.
Connect your LP gas tank (see previous pages).
Slowly open the valve on your LP gas tank.
Prepare to ignite your ﬁreplace by placing one hand on the control knob and one hand on the igniter button (see diagram). DO NOT lean over any part of the burner. Verify that the area around the burner is free of hazards.
Push and hold the igniter button. You should hear a clicking sound.
While keeping the ignition button depressed, use your other hand to push in and turn the control knob counterclockwise to the “LIGHT” position.
Once the burner ignites, release the igniter button, but continue to keep the control knob pushed in for 15 seconds.
WARNING: If ignition does not occur in 15 seconds, turn the control knob to the “OFF” position and turn the gas off at its source. Make sure there is no source of ignition around the ﬁreplace and wait at least 5 minutes until the gas has cleared to repeat the lighting procedure. Failure to do so could result in a large ﬂashback of pooled gas, causing property damage, serious injury, or death.
After successfully lighting the ﬁreplace, release the control knob and turn it to the “LOW” setting. Observe the ﬂame and make sure that all the burner ports are lit.
Adjust the ﬂame to the desired height using the control knob.

Shut-Off Instructions

Turn the control knob to the “OFF” position.
Close the valve on the LP gas tank to shut off gas ﬂow.

CARE AND CLEANING

Inspecting Your Fireplace
WARNING DO NOT inspect, clean, move or store your ﬁreplace until the ﬂames are COMPLETELY out and all parts are cool to the touch.

Your ﬁreplace should be inspected regularly to ensure that it is safe to use and to extend the life of its parts.
To inspect your ﬁreplace follow these steps:
1. Make sure all parts are securely fastened in place. If a part moves when touched, check its connection points to see if they are loose.
2. Check all connections for leaks using the method described in the “Checking for Leaks” section of this manual.
3. Check the igniter system by pushing the igniter button and verifying that a spark is being generated in the igniter housing.
4. Visually check all components for any signs of damage, rust, or excessive wear.
5. If damage or leaks of any kind are found. DO NOT operate the ﬁreplace until the proper repairs have been made.
  WARNING
- DO NOT tamper with this ﬁreplace. This is dangerous and will void the warranty.
- Repairs and modiﬁcations must be approved by Real Flame and completed by a professional gas technician.
- This ﬁreplace has been tested and certiﬁed by a third party certiﬁcation agency based on its speciﬁc and unique parts. Installing any other parts will void both the certiﬁcation and the warranty. For approved replacement parts contact Real Flame Customer Service at 1-800-654-1704.

General Care and Cleaning

After repeated use, a slight discoloration or weathering of the ﬁreplace ﬁnish may occur. Your ﬁreplace should be cleaned regularly to ensure safe use and extend its life.

General Cleaning
Make a cleaning solution using a mild soap mixed with water. Use a soft cloth to wipe down exterior surfaces and rinse with clean water. Never use oven cleaners or abrasive solvents as these will damage the ﬁreplace.
Burner
The burner should be kept clean to ensure proper operation. Clogged burner ports may be cleared with a paper clip or pin. Debris in the burner tube can be cleaned using compressed air or a pipe cleaning brush.
Soot
After use it is possible for soot to develop on some surfaces. This soot deposit will usually come off with water and mild soap.

Storage

Turn the LP gas supply off at the tank. Remove the LP gas tank and store it in a cool, dry location, outside and away from children.
Secure all loose ﬁller material or parts.
Remove the battery from the igniter box.
Cover the ﬁreplace when not in use and do not allow water to pool on the cover surface. Covering the ﬁreplace will help to protect the internal components from dirt and debris and prevent the ﬁnish from fading.
Store the ﬁreplace in a cool, dry location away from children and pets.

SPIDER AND INSECT WARNING

Spiders or other insects may build webs or nests in your ﬁreplace burner tube which can obstruct or block the ﬂow of gas.
Some of the gas may back up in the burner tube and cause a ﬂashback (a ﬁre in the burner tube or underneath the ﬁreplace), which could result in property damage, serious injury, or death. Check and clean the burner tube periodically using a pipe cleaning brush (shown below) and compressed air available at any hardware store.
Example of a typical burner tube. Your exact burner may vary.****

Lakeview-SC-13042LP-CHRC-Landon-Bay-70-Inch-Rectangle-Metal-Propane-Fire-
Pit-Table-With-Hidden-Tank-fig-15

TIPS AND TROUBLESHOOTING

If the Fireplace Will Not Ignite
If the igniter system is working correctly, you should hear a clicking sound while the igniter button is being pushed and you should see a spark inside the igniter housing. If you do not see the spark or hear a clicking sound, please check the following:

Make sure the battery is not dead and that it is installed correctly, with the positive (+) side facing out.
If you still do not hear a clicking sound or see a spark in the igniter box, look under the fireplace and make sure that the electrode wire is correctly inserted into the back of the electronic igniter box. While inspecting the electrode wire, make sure that it is not cut or broken in any place. If the wire has been damaged contact Real Flame Customer Service at 1-800-654-1704 for a replacement.

If the Fireplace Will Not Stay Lit
If the fireplace lights, but will not stay lit, or remains lit only for a brief time, please check the following:

Make sure that the igniter housing is unobstructed. Clear away any filler material or debris on the housing and make sure there is nothing between the igniter pin and the thermocouple.
Make sure the thermocouple and igniter pin are correctly positioned.
- Thermocouple – The thermocouple tip should be located close to the burner, aligned with a burner port so that ﬂames contact it directly. Make sure the ﬂames are making contact with the thermocouple tip.
- Damaged Thermocouple
  If the igniter housing and the thermocouple tip are clear of debris and the ﬂame is clearly contacting the tip of the thermocouple, but the ﬁreplace will still not stay lit, the thermocouple may be damaged. Look beneath the ﬁreplace and ﬁnd the copper thermocouple wire coming out of the back of the valve. Examine the length of it for any signs of damage. Sharp bends, kinks or damage can cause the thermocouple to not function correctly. If you ﬁnd damage to the thermocouple contact Real Flame Customer Service at 1-800-654-1704 for a replacement.
- Igniter Pin
  The igniter pin is where the spark is generated to ignite your ﬁreplace. Make sure you can see this sparking when the igniter button is pushed. If you do not see a spark please contact Real Flame Customer Service at 1-800-654-1704.

TECHNICAL PARTS LIST

Lakeview-SC-13042LP-CHRC-Landon-Bay-70-Inch-Rectangle-Metal-Propane-Fire-
Pit-Table-With-Hidden-Tank-fig-21

WARRANTY

Limited Warranty

Real Flame® warrants that the following components of this Jensen Company ﬁreplace (“the Product”) will be free from manufacturing defects in material and workmanship after correct assembly and under normal use and proper maintenance for the periods indicated below, commencing with the date of purchase of the Product:
- The body – 5 year limited warranty.
- The internal components – 2 year limited warranty.
- The burner system – 2 year limited warranty.
This non-transferable warranty extends to the original purchaser only, provided that the purchase was made through an authorized Real Flame dealer. The warranty is also subject to the following conditions and limitations:
This warranty does not extend to damages caused by shipping, improper assembly, installation or storage, installation that does not comply with building codes and ordinances, installation or operation not in accordance with the included manual, abuse, lack of maintenance, hostile environments, accident, natural weather, or unworkmanlike repairs. Modiﬁcation of the Product, use of fuels other than what is approved by Real Flame, or use of parts installed from other manufactures will nullify this warranty.
This warranty applies to the functionality of the Product only and does not cover cosmetic issues such as scratches, dents, rust, oxidation, corrosion, areas discolored or cracked due to prolonged exposure to extreme heat, or damage caused by abrasive or chemical cleaners. However, should deterioration of parts occur to the degree of non-performance within the duration of the warranty period, Real Flame will provide a replacement part.
Real Flame requires reasonable proof of your date of purchase. Therefore, you should retain your sales receipt and/or invoice. Defective parts subject to this warranty will not be replaced without proof of purchase.
Real Flame must have the opportunity to verify the alleged defect. In order for any internal components to be covered under warranty, Real Flame requires the user to troubleshoot with a Real Flame Customer Service member to ensure proper operation and diagnosis of issue.
In the event of covered defects in warrantied items, Real Flame will, at its sole option and discretion, replace the defective component, replace the Product or refund the purchase price. Real Flame is not responsible for the installation, labor or any other costs associated with the reinstallation. The foregoing is the exclusive remedy under the terms of this limited warranty. Real Flame will not be responsible for any incidental or consequential damages caused by defects in the Product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This limited warranty is the sole express warranty given by Real Flame. The duration of any implied warranty arising under the laws of any state, including implied warranty of merchantability or ﬁtness for a particular purpose or use, is limited to the duration of the warranty speciﬁed above. Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.
This warranty gives you speciﬁc legal rights, and you may also have other rights which vary from State to State.
For warranty service:
1. Call Real Flame Customer Service at 1-800-654-1704 for technical support and troubleshooting.
2. If experiencing issues with ﬁnish, please ﬁll out the ‘Outdoor Warranty Claim’ form at www.realﬂame.com.

RETURN POLICY

Return Policy
You may return your purchase within 90 days of receipt. No refunds will be issued for incomplete or unauthorized returns. All returned products must be 100% complete, adequately packaged in original packaging and in resalable condition. Products that have been assembled or modiﬁed will not be eligible for return. All items must be returned in their entirety, meaning all items included must be returned together. No returns or exchanges on discontinued items. Please begin the return process by contacting the store or company where you bought your Real Flame® item.

Replacement Parts
In the event that an item has been lost or damaged, either by the manufacturer or in shipping, you may request a replacement. Replacement parts are not available for all units and only given at Real Flame’s discretion. We will assess any damage and ﬁnd a solution, which could include shipping you a replacement. No replacements are available for discontinued items or repackaged (open box) products. Please call Real Flame Customer Service at 1-800-654-1704 for replacement parts before returning the damaged item. Please have the following information (which can be found in your instruction manual) ready before you call Customer Service:

Model number of item
4-8 digit part number
Lot code number
Shipping address
A picture of the damaged item may be requested. Pictures should be sent to csrep@realﬂame.com

Incorrect Order Received

If you received something other than what you ordered, please contact Real Flame Customer Service at 1-800-654-1704 within 48 hours of receiving the item.
Refer to www.realﬂame.com for our complete return guidelines and policies.
Please register your ﬁreplace for recall notiﬁcations, proof of ownership and quality assurance at https://www.realﬂame.com/registration.