SOVMIKU 2CG6S Security Camera Wireless User Guide
- June 12, 2024
- Sovmiku
Table of Contents
SOVMIKU 2CG6S Security Camera Wireless
Product Information: Battery Camera Set up Guide
The Battery Camera is a wireless camera that can be easily set up and
connected to your Wi-Fi network. It uses a 5V/1.5A or 5V/1A power adapter and
supports 2.4G Wi-Fi. The camera features a QR code scanning mode and can be
controlled and monitored through the VicoHome app.
Content List
- How to Contact Us
- Set up Guide
- Why can’t I turn on the camera?
- What to do if VicoHome does not generate a QR code for the Wi-Fi network?
- Why can’t the camera scan the QR?
- Why does the camera fail to connect with Wi-Fi after successfully scanning the QR code?
- The camera reports Wi-Fi SSID not found
- The camera reports a Wi-Fi password error
- The camera reports Cloud service connection fail
- Camera reports Retrieving IP timeout
- The camera reports an Authentication error
- How to change/reset the Wi-Fi network connected to the camera?
- How does the RST (reboot) button work?
How to Contact Us
If you have any questions or issues, you can contact us by submitting feedback
on VicoHome or by emailing Sovmiku@163.com.
Set up Guide
- Open the VicoHome app, tap “Add Camera Now” or tap the + plus the icon on the top right, and then tap “Add a new camera”.
- Follow the prompts until you reach the “Select Wi-Fi for the camera” screen.
- Select your Wi-Fi network or manually enter the name of your Wi-Fi and then enter the password. Please note that the camera only supports 2.4G Wi-Fi.
- Ensure the camera lens is clean and place the QR codes 6 to 12 inches in front of the camera. Adjust the distance by moving the camera back and forth to achieve the best focus.
- Once your camera is set up successfully, you can mount it.
Why can’t I turn on the camera?
The camera may not turn on if the power adapter’s specification is incorrect
or if the charging cable is too long (generally not longer than 16ft). Make
sure to use a 5V/1.5A or 5V/1A power adapter and a suitable charging cable.
What to do if VicoHome does not generate a QR code for the Wi-Fi network?
If VicoHome does not generate a QR code, please ensure that you have followed
the setup guide correctly and have selected the appropriate Wi-Fi network. If
the issue persists, contact our support team for assistance.
Why can’t the camera scan the QR?
If the camera is unable to scan the QR code, make sure that the QR code is
clean and positioned at the correct distance (6 to 12 inches) in front of the
camera. Adjust the distance and try again. If the problem continues, contact
our support team.
Why does the camera fail to connect with Wi-Fi after successfully scanning
the QR code?
If the camera fails to connect with Wi-Fi after scanning the QR code, check if
the Wi-Fi SSID (network name) and password were entered correctly. Also,
ensure that your Wi-Fi router is connected to an available network. If the
issue persists, try restarting your Wi-Fi router or contact our support team
for further assistance.
The camera reports Wi-Fi SSID not found
If the camera reports that the Wi-Fi SSID is not found, verify that the
entered Wi-Fi network name is correct and in range. If the issue persists,
contact our support team.
The camera reports a Wi-Fi password error
If the camera reports a Wi-Fi password error, double-check that you have
entered the correct password for your Wi-Fi network. Ensure there are no typos
or mistakes. If the problem continues, contact our support team.
The camera reports Cloud service connection fail
If the camera reports a Cloud service connection failure, it means the camera
is unable to establish a connection with our cloud server. To resolve this
issue, follow these steps:
- Ensure your Wi-Fi router is connected to an available network.
- Try restarting your Wi-Fi router and attempt the connection again.
- If the issue persists, there may be restrictions on your Wi-Fi router. To remove these restrictions, access your router’s admin site and modify the LAN settings as described in the attached picture. If none of these steps work, consider resetting your Wi-Fi router and configuring it again. Alternatively, try connecting to a different Wi-Fi network or using a hotspot from another phone.
Camera reports Retrieving IP timeout
If the camera reports a Retrieving IP timeout error, it means the camera is
unable to retrieve an IP address from your network. To troubleshoot this
issue, ensure that your Wi-Fi router settings are correct and that your
network is functioning properly. Contact our support team if the problem
persists.
The camera reports an Authentication error
If the camera reports an Authentication error, make sure that the entered Wi-
Fi password is correct and matches the password of your Wi-Fi network. If the
problem continues, contact our support team for assistance.
How to change/reset the Wi-Fi network connected to the camera?
- Turn on the camera and double-click its power button to enter QR code scanning mode. The camera’s blue light will flash, and you will hear a continuous tip sound (Ding dong ding dong).
- In the VicoHome app, follow the steps to “Add a new camera” and reset the network. Alternatively, tap the camera settings sign, tap the > extension icon, tap the Wi-Fi name (SSID), and select “Change Wi-Fi” to reset the network.
- If a camera is already bound under the same VicoHome account, all settings will be kept the same.
How does the RST (reboot) button work?
The RST (reboot) button is used to completely power off the camera and clear
any temporary status or issues. It is effective for fixing certain corner-case
issues with the system. Press and hold the RST button to perform a reboot of
the camera.
Prepare Wi-Fi network QR code using the VicoHome app
- Open the VicoHome app, and tap Add Camera Now. Or tap the + plus icon on the top right and then tap Add a new camera.
- Follow the prompts until you enter Select Wi-Fi for the camera screen.
- Select Wi-Fi, manually enter the name of your Wi-Fi, and then enter the password of the Wi-Fi to generate the WiFi network QR code. Please note that the camera only supports 2.4G Wi-Fi.
- Take the camera to scan the generated QR codeTake the camera to scan the generated QR code. If the camera successfully scans the QR code, it will make a beep sound Ding.
- Please make sure the camera lens is clean.
- The QR code should be 6 12 inches in front of the camera. You can slowly move the camera back and forth to adjust the distance to get the best focus.
- Please do it in an environment that is not too bright or too dark.
- Name the camera and set a location for the camera Name your camera and choose/add/edit the location where your camera will be installed.
Automatic Camera Upgrade
Usually, the camera will upgrade the firmware to the latest version automatically after being added to the app, so please wait for a while. After the camera is upgraded, you will see the added camera on the home screen. You’re all set! Once your camera is set up successfully, you can mount it.
Why can’t I turn on the camera?
No battery
With an extremely low battery, the camera won’t be turned on. You need to
charge it with AC power before using it. Or you can plug in the AC power and
then turn on the camera. The specification of the power adapter should be
5V/1.5A or 5V/1A The length of the charging cable should not be too long,
generally not longer than 16ft. The camera indicates a solid yellow light for
charging and a solid green light for a full charge. It will take 6~8 hours to
fully charge the camera.
Broken power button
Once you confirm the power button is broken, or the camera loops rebooting,
please contact us for a replacement.
Battery Issue
The camera might have a battery issue if it still cannot be turned on after charging for several hours. In this case, please contact us for technical support.
What to do if VicoHome does not generate a QR code for the Wi-Fi network?
- Please check the network connection of your mobile phone and make sure it’s good and stable. Then re-enter this page to fresh the QR code.
- Please make sure you’ve installed the latest version of the VicoHome app.
- Please Kill the app and reopen it to try again.
- If possible, use another phone to add your camera.
- If it still does not work, please contact us for technical support.
Why can’t the camera scan the QR?
When adding a camera, please scan the QR code generated in the VicoHome app.
If you scan the QR code on the camera body, the app will jump to the help
article about adding a camera. If you want to add the camera that has already
been added to the phone of your family or friend, you need to ask him/her to
generate a shared QR code to scan. The below cases apply to add a camera:
The camera is not in the scanning mode
Please turn on the camera and then double-click the power button to make the
camera enter this mode, in which you will see the flashing blue light and hear
a repeated “Ding Dong Ding Dong” sound
The camera lens is not clean
Please remove the plastic protective film first. And please clean the camera
lens if it is dirty and when doing that please try to avoid leaving a
fingermark.
The camera can not find focus
Please slowly move the camera back and forth to the QR code to find the focus.
Please scan the QR code in an environment neither too bright nor too dark.
Other problems
Please contact us for technical support. Why does the camera fail to connect
with Wi-Fi after successfully scanning the QR code?
The camera reports “WiFi SSID not found”
- Please check the name of the Wi-Fi and make sure it is correct.
- Please place the camera near the Wi-Fi router and make sure the router is connected to a power source.
- Please note that our camera only supports 2.4GHz Wi-Fi Camera reports a “WiFi password error”
- Please double-check the password you entered and make sure it is correct and case-sensitive.
- And please pay attention to special characters, e.g. white space. The camera reports “Cloud service connection fail”
- This means it fails to build the connection with our cloud server.
- Please check if your router is connected to an available network.
- Please try to restart the router and reconnect.
- If possible, please try another WI FI.
If the camera reports “Cloud service connection fail”, it means the camera fails to build the connection with our cloud server. To solve the issue,
- Please make sure your Wi-Fi router is connected to an available network.
- If it is but the issue still exists, please try to restart your Wi-Fi router and try again.
- If the issue still exists after restarting your Wi-Fi router, it’s very possible that there is some restriction(s) on the Wi-Fi router. In this case, you can try the below:
Remove the restriction on the Wi-Fi router
Enter the router’s admin address in the browser address bar (usually, the
admin address will be written on the r outer‘s body) –> enter the admin
password to go into the admin site –> click LAN -> click DHCP Server –> Set
Server 1 as 8.8.8.8 and Server 2 as 8.8.4.4 under DNS and WINS Server Setting
(you can refer to the attached picture).
- If possible, reset your Wi-Fi router and re-configure your Wi-Fi router.
- Try another Wi-Fi or hotspot of another phone.
- The camera reports “Retrieving IP timeout”
- This means there are too many devices connected to the router so the camera fails to get an IP from it.
- Please delete some unused devices. You may need to contact your router administrator.
- Please try to restart the router and reconnect.
- Please try another WI FI. The camera reports an “Authentication error”
- Please make sure that your Wi-Fi network is not an enterprise network connection method.
- Please note the camera only supports networks with a security level below
- WPA 2, including WPE, WPA, and WPA2. You may need to check it by checking the settings of your WiFi router.
Camera reports nothing
Please contact us for technical support with the serial number of your camera
so that we can check the connection log on our server to locate the problem.
The serial number is written on the label attached to the camera, starting
with
“S/N:
How to change/reset the Wi-Fi network connected to the camera?
Turn on the camera and then double-click its power button to make it enter the
QR code scanning mode.
- In this mode, you will see the flashing blue light and hear a continuous tip sound ” Ding dong ding dong
- In the VicoHome app, you can follow the “Add a new camera” steps to reset the network. You can also tap the camera setting sign –> tap > extension icon –> tap Wi-Fi name(SSID) SSID)–> tap Change Wi-Fi to reset the network.
- If our system finds a camera is bound under the same
- VicoHome account, all the settings of the camera will be kept the same.
How does the RST (reboot) button work?
Resetting
can totally cut off the power of the camera so that all the temporal status of
the camera can be cleared. It is used to fix some corner case issues of the
system. Please note that if you want to reset the network of the camera, you
need to double-click the power button to make the camera enter the QR code
scanning mode after resetting, then try to re-add the camera to the app.
How to reset?
CG1: Open the back shell of the camera, and then open the rubber plug on the
side of the camera. Next press the pinhole with the pin included in the box or
a pointed object like a needle. After releasing the pin/pointed object, the
camera will restart automatically in which you will see the blue light on and
hear a startup sound.
CG2 CG3 CG4 CG6 CG7: Open the USB silicon e-cover at the bottom of the camera and press the pinhole with the pin included in the box or a pointed object like a needle. After releasing the pin/pointed object, the camera will restart automatically in which you will see the blue light on and hear a s tartup sound.
G0: Open the USB silicone cover at the bottom of the camera and press the pinhole with the pin included in the box or a pointed object like a needle. After releasing the pin, the camera will restart automatically and you will see the white light flash once
CQ1: Open the USB silicone cover at the top of the camera and press the
pinhole with the pin included in the box or a pointed object like a needle.
After releasing the pin/pointed object, the camera will restart automatically
in you will
See the blue light on and hear a startup sound.
CB0: Unplug and re-plug to ensure the power adapter and the power cable are connected properly. Next, find the reset hole on the top of the camera, and long press the reset hole for 3s with the pin included in the box or a pointed object. After releasing the hole, you will hear a reset sound and the camera will automatically rotate. The completion of the rotation means the reset is successful.
CB1 CB2 CB3: Unplug and re-plug to ensure the power adapter and the power cable are connected properly. Next please rotate the “head” of the camera vertically to find the reset button and then press and hold it for 3s. After releasing the hole, you will hear a reset sound and the camera will automatically rotate. The completion of the rotation means the reset is successful.
DB1: After taking the doorbell off the bracket, press and hold the power button for 3 seconds to reboot it. If it doesn’t respond, you can reset the doorbell by poking the Reboot hole with a pin. You will find the reboot hole near the right side of the body label. Please open the silicone cover, press the reboot hole with the pin included in the box or a pointed tool like a paperclip, and gently apply pressure on the pin/pointed tool. After releasing the pin/pointed tool, the camera will restart automatically in which you will see the indicator light on, and hear a startup sound.
References
- ojjlaa1srr.feishu.cn/wiki/wikcngQS6Fohig3sZsvYiLFRM7g#61Smge
- ojjlaa1srr.feishu.cn/wiki/wikcngQS6Fohig3sZsvYiLFRM7g#G2JWLZ
- ojjlaa1srr.feishu.cn/wiki/wikcngQS6Fohig3sZsvYiLFRM7g#K2c4QE
- ojjlaa1srr.feishu.cn/wiki/wikcngQS6Fohig3sZsvYiLFRM7g#QhRh8d
- ojjlaa1srr.feishu.cn/wiki/wikcngQS6Fohig3sZsvYiLFRM7g#RcfLDD
- ojjlaa1srr.feishu.cn/wiki/wikcngQS6Fohig3sZsvYiLFRM7g#S6K6Rq
- ojjlaa1srr.feishu.cn/wiki/wikcngQS6Fohig3sZsvYiLFRM7g#sYBaL2
- ojjlaa1srr.feishu.cn/wiki/wikcngQS6Fohig3sZsvYiLFRM7g#UBjHOr
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>