LG 43UH7J Digital Signage Monitor Owner’s Manual

LG 43UH7J Digital Signage Monitor

Product Information

The LG Digital Signage (MONITOR SIGNAGE) is a versatile product designed for safe and convenient use. It comes in various models including:

• 43UH7J
• 43UH5J
• 49UH7J
• 49UH5J
• 55UH7J
• 55UH5J
• 65UH7J
• 65UH5J

The product is compliant with Class A of CISPR 32, but may cause radio interference in a residential environment.

Product Usage Instructions

BASIC

NOTE

• The accessories provided with your product may vary depending on the model or region.
• Product specifications or contents in this manual may be changed without prior notice due to upgrade of product functions.
• SuperSign Software & Manual
• Visit https://partner.lge.com to download the latest SuperSign software and manual.

Checking the Accessories

When unpacking the product, make sure you have the following accessories:

• 43/49/55/65UH7J x 2 (quantity may vary depending on the country)

Checking the Optional Accessories
Optional accessories are subject to change without prior notice.
Refer to the product manual for the components of the optional accessories. In order to improve product performance, optional accessories are subject to change without prior notice. The illustrations in this manual may differ from the actual product and its accessories. Refer to the product manual for the components of the optional accessories.

NOTE

• Before you attach the OPS (Open Pluggable Specification) PC, connect the cable to the port.

Learning the Buttons

The buttons on the product may vary depending on the model. Here are some common button functions:

• Power On (Press)
• Quick Menu (Press 1)
• Menu Selection (Press 2)
• Power Off (Press and Hold)
• Volume Control
• Menu Control

The illustrations may differ depending on the model.

1. When the monitor is turned on, press the button one time.
2. You can use the function when you control menu.
3. All running apps will close.

Quick Menu

•   Turns the power off.
• Changes the input source.
• Accesses the main menu.
• Close the quick menu.

GETTING READY

Connecting the IR Sensors
To receive signals from the remote control, connect the cable to the product and rotate the IR sensor according to horizontal or vertical use.
Connecting the cable to the product allows it to receive signals from the remote control. Rotate the IR sensor according to horizontal or vertical use.

• The illustrations may differ depending on the model.

Default Mount – Horizontal Use

Default Mount – Horizontal Use

Mounting and Removing the LG Logo Bracket

Some models of the product come with an LG Logo Bracket. To remove it, place a clean cloth on the floor and use a screwdriver to remove one screw from the lower back of the monitor. To mount the LG Logo Bracket, screw it into the hole on the right side.

• Applies only to some models.
• The illustrations may differ depending on the model.

Removing the LG Logo Bracket
Place a clean cloth on the floor, and remove one screw from the LG logo bracket on the lower back of the monitor with a screwdriver.

Mounting the LG Logo Bracket on the Right
Screw the LG logo bracket into the hole on the right.

Kensington Lock Device
(This feature applies only to some models.)
The Kensington lock device connector is located on the back of the monitor. For more information on installation and use, refer to the user manual provided with the locking device. Connect the Kensington security system cable between the monitor and a table.

NOTE

• The Kensington lock device is an optional specification.
• This is a general illustration of installation and may look different from the product held by the customer.

CHECKING BEFORE INSTALLATION

We are not responsible for product damage caused by failure to follow the guide.

Installation Orientation

Using Vertically
When installing vertically, rotate the monitor 90 degrees anti-clockwise while facing the front of the screen.

Tilt Angle

Ceiling, Floor Orientation

Installation Location
We are not responsible for product damage caused by failure to follow the guide.

Indoor
Installing on a Wall

A : 40 mm or more

• The warranty will not cover any damage caused by using the product in direct sunlight on the front panel.

Installing on a Recessed Wall

A : 40 mm or more
B : 50 mm or more
C : 70 mm or more

• The warranty will not cover any damage caused by using the product in direct sunlight on the front panel.

Outdoor
Outdoor Enclosed

Wall Mount Holder
To install the monitor on a wall, attach a wall mount holder (optional) to the back of the monitor. Take caution, and ensure that the wall mount holder (optional) is securely fixed to the monitor and to the wall. The VESA dimensions of the wall mount by model are as follows.

Model| VESA Dimensions (A x B) (mm)| Standard Dimensions| Length (Maximum) (mm)| Quantity
---|---|---|---|---
43UH5J
43UH7J| 200 x 200| M6| 15.6| 4
49UH5J
49UH7J| 300 x 300| M6| 15.6| 4
55UH5J
55UH7J| 300 x 300| M6| 15.6| 4
65UH5J
65UH7J| 300 x 300| M6| 15.6| 4

CAUTION

• Disconnect the power cord first, and then move or install the monitor. Otherwise, it may result in electric shock.
• If the monitor is installed on a ceiling or inclined wall, it may fall and result in injury.
• Damage to the monitor by tightening the screws too tightly may void your warranty.
• Use screws and wall mount plates conforming to VESA standards. Breakage or personal injury due to use or misuse of inappropriate components is not covered by the warranty of this product.

NOTE

• Using screws longer than the indicated depth may damage the inside of the product. Be sure to use the proper length.
• For more information on installation, please refer to the user manual for the wall mount.

PRECAUTIONS FOR USE

Dust
The warranty will not cover any damage caused by using the product in an excessively dusty environment.

Afterimage

• After-image appears when the product is turned off.

  • Pixels may be damaged rapidly if a still image is displayed on the screen for a long period of time. Use the screen- saver function.
  • Switching from a screen with high differences in luminance (black and white or grey) to a darker screen may cause  an afterimage. This is normal due to the display characteristics of this product.

• When the LCD screen is in a still pattern for extended periods of use, a slight voltage difference may occur between the electrodes that operate the liquid crystal (LC). The voltage difference between the electrodes increases over time and tends to keep the liquid crystal aligned in one direction. At this time, the previous image remains, which is called an afterimage.

• Afterimages do not occur when continuously changing images are used but take place when a certain screen is fixed for a long time. The following are operational recommendations for reducing the occurrence of afterimages when using a fixed screen. The maximum recommended time for switching the screen is 12 hours. Shorter cycles are better for preventing afterimages.

• Recommended Usage Condition

  1. Change the background colour and text colour at equal intervals.
  • Afterimages occur less when the colours to be changed are complementary to one another.
    
  2. Switch the screen at equal time intervals.
  • Take caution, and ensure that text or images from before the screen change are not left in the same location after the screen change.

PRODUCT SPECIFICATIONS

Without prior notice, all product information and specifications contained in this manual are subject to change to improve the performance of the product.

3840 x 2160 @ 60 Hz
USB Type-C: 3840 x 2160 @ 60 Hz (43/49/55/65UH7J)
HDMI3: 3840 x 2160 @ 30 Hz (43/49/55/65UH5J)
OPS: 3840 x 2160 @ 30 Hz
DVI-D: 1920 x 1080 @ 60 Hz

• This may not be supported on some OS or graphics card types.

Max Resolution
Embedded battery| Applied
____Environmental Conditions| Operating Temperature
Operating Humidity| 0 °C to 40 °C
10 % to 80 % (Condition for preventing condensation)
Storage Temperature Storage Humidity| -20 °C to 60°C
5 % to 85 % (Condition for preventing condensation)
* Product box packaging storage conditions
Audio| Input Sensitivity| 0.7 Vrms

NOTE

• USB-C does not support fast charging. Gender converters for fast charging is also not supported.
• Use a certified USB-C cable (1.5 M or less). If you do not do so, the screen may not be displayed or a connection error may occur.
• USB-C port is not supported to DPM (Sleep mode).
• Video Daisy Chain can be configured through HDMI OUT, and Input Resolution can support up to 3840 x 2160 at 30 Hz, and it cannot be above 30 Hz. (UH5J only)

43UH5J, 43UH7J

49UH5J, 49UH7J

Size (Width x Height x Thickness) (mm)

/ Weight (kg)

| Head| 1098.6 x 644.5 x 39.9 / 15.4
Head + Stand| 1098.6 x 694.3 x 290.0 / 16.0

55UH5J, 55UH7J

65UH5J, 65UH7J

HDMI/ DVI-D/ DisplayPort/ USB-C/ OPS (PC) Support mode

Resolution| Horizontal frequency (kHz)| Vertical frequency (Hz)| Remark
---|---|---|---
800 x 600| 37.879| 60.317|
1024 x 768| 48.363| 60|
1280 x 720| 44.772| 59.855|
1280 x 1024| 63.981| 60.02|
1680 x 1050| 65.29| 59.954|
1920 x 1080| 67.5| 60|
3840 x 2160| 67.5| 30| HDMI1/2/3, DisplayPort, USB-C, OPS
3840 x 2160| 135| 60| HDMI1/2, DisplayPort, USB- C

HDMI/ DisplayPort/ OPS (DTV) Support mode

Resolution| Horizontal frequency (kHz)| Vertical frequency (Hz)| Remark
---|---|---|---
480/60p| 31.5| 60|
576/50p| 31.25| 50|
720/50p| 37.5| 50|
720/60p| 45| 60|
1080/50i| 28.1| 50|
1080/60i| 33.75| 60|
1080/50p| 56.25| 50|
1080/60p| 67.432| 59.94|
1080/60p| 67.5| 60|
2160/30p| 67.5| 30| HDMI1/2/3, DisplayPort, OPS
2160/50p| 112.5| 50| HDMI1/2, DisplayPort
2160/60p| 135| 60| HDMI1/2, DisplayPort

NOTE

• Horizontal frequency: The horizontal interval is the time taken to display one horizontal line. When 1 is divided by the horizontal interval, the number of horizontal lines displayed every second can be tabulated as the horizontal frequency. The unit is kHz.
• Vertical frequency: The product display functions by the screen image changing dozens of times every second like a fluorescent lamp. The vertical frequency or refresh rate is the number of image displays per second. The unit is Hz.

Wireless module (LGSBWAC92) Specifications

Wireless LAN (IEEE 802.11a/b/g/n/ac)
Frequency range (MHz)| Output power (Max.) (dBm)
2400 to 2483.5
5150 to 5725
5725 to 5850| 18
18
12
Bluetooth
Frequency range (MHz)| Output power (Max.) (dBm)
2400 to 2483.5| 8

• As band channels can vary per country, the user cannot change or adjust the operating frequency. This product is configured for the regional frequency table.
• For consideration of the user, this device should be installed and operated with a minimum distance of 20 cm between the device and the body.

(Only Nigeria)
Connection and use of this communication equipment is permitted by the Nigerian Communications Commission.
(Only Hong Kong)

Wireless module (LGSBWAC92) Specifications

Wireless LAN (IEEE 802.11a/b/g/n/ac)
Frequency range (MHz)| Output power (Max.) (dBm)
2400 to 2483.5
5150 to 5350
5725 to 5850| 18
18
12
Bluetooth
Frequency range (MHz)| Output power (Max.) (dBm)
2400 to 2483.5| 8

• As band channels can vary per country, the user cannot change or adjust the operating frequency. This product is configured for the regional frequency table.
• For consideration of the user, this device should be installed and operated with a minimum distance of 20 cm between the device and the body.

(Only Vietnam)

Wireless module (LGSBWAC92) Specifications

Wireless LAN (IEEE 802.11a/b/g/n/ac)
Frequency range (MHz)| Output power (Max.) (dBm)
2400 to 2483.5
5150 to 5350
5725 to 5850| 17.5
17.5
12
Bluetooth
Frequency range (MHz)| Output power (Max.) (dBm)
2400 to 2483.5| 8

• As band channels can vary per country, the user cannot change or adjust the operating frequency. This product is configured for the regional frequency table.
• For consideration of the user, this device should be installed and operated with a minimum distance of 20 cm between the device and the body.

(Only Philippines)

Wireless module (LGSBWAC92) Specifications

Wireless LAN (IEEE 802.11a/b/g/n/ac)
Frequency range (MHz)| Output power (Max.) (dBm)
2400 to 2483.5
5150 to 5725
5725 to 5850| 18
18
18
Bluetooth
Frequency range (MHz)| Output power (Max.) (dBm)
2400 to 2483.5| 8

• As band channels can vary per country, the user cannot change or adjust the operating frequency. This product is configured for the regional frequency table.
• For consideration of the user, this device should be installed and operated with a minimum distance of 20 cm between the device and the body.
• FCC ID: BEJLGSBWAC92 / IC: 2703H-LGSBWAC92

LICENCE

Supported licenses may differ by model. For more information of the licenses, visit www.lg.com.
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
Manufactured under license from Dolby Laboratories. Dolby, Dolby Vision, Dolby Vision IQ, Dolby Audio, Dolby Atmos, and the double-D symbol are trademarks of Dolby Laboratories Licensing Corporation.
For DTS patents, see http://patents.dts.com. Manufactured under license from DTS Licensing Limited. DTS, the Symbol, & DTS and the Symbol together, DTS 2.0 Channel, DTS 2.0+Digital Out, DTS-HD, and DTS Virtual:X are registered trademarks or trademarks of DTS, Inc. in the United States and/or other countries. © DTS, Inc. All Rights Reserved.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by LG Electronics Inc. is under license. Other trademarks and trade names are those of their respective owners.
The model and serial number of the product are located on the back and on one side of the product. Record them below in case you ever need service.
MODEL
SERIAL NO.
This product qualifies for ENERGY STAR®. Changing the factory default configuration and settings or enabling certain optional features and functionalities may increase energy consumption beyond the limits required for ENERGY STAR® certification. Refer to ENERGYSTAR.gov for more information on the ENERGY STAR® program.
Temporary noise is normal when powering ON or OFF this device.

References

• Homepage | ENERGY STAR
• Patents - DTS
• Consumer & Home Electronics from LG | LG UK
• LG B2B Partner Portal

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