VIP NVR-Q20623 AI Network Video Recorder Instruction Manual

NVR-Q20623 AI Network Video Recorder

Product Information

The AI Network Video Recorder is a surveillance system that
supports models from NVR-Q20623. It is designed to provide basic
setup, installation, and use of your surveillance system. The NVR
firmware referenced in this guide is the latest version as of Q4
2021. Please note that some images and instructions may vary
depending on the firmware version.

The manual provides information on the software utilized in the
system, including:

• SmartPSS: A remote view application for live view, playback,
  and configuration of your surveillance system. Compatible with
  Windows and Mac PCs.

• Smart Player: Allows playback of exported footage and
  conversion of video files. Compatible with Windows and Mac
  PCs.

• DMSS: A mobile surveillance application for iOS and Android
  devices.

To access detailed technical support, software downloads, and
the latest surveillance software for PC and Mac systems, visit the
Help Centre at help.c5k.info.

Product Usage Instructions

1. Pre-Installation

1.1 Pre-Installation Safety Information

Before connecting your NVR or cameras, please adhere to the
following safety guidelines:

• Use surveillance-grade HDDs, such as Seagate Skyhawk or WD
  Purple, for optimal performance and 24/7 recording capability.

1.2 Connecting your NVR and Cameras

Follow the steps below to connect your NVR and surveillance
cameras:

1. Ensure cameras and connections are tested before mounting.

2. If there is no image or an error message when first connecting
   cameras, refer to the Troubleshooting section in the guide.

3. Refer to the NVR Rear Panel & Setup Diagram (Section 1.3)
   for the full NVR and system diagrams.

4. Connect the cameras to the NVR using CAT5e/CAT6 LAN cables. Use
   the built-in PoE Ports on the back of the NVR. No additional power
   is required for the cameras.

5. Connect any network switches to the LAN ports on the back of
   the NVR. Note that you should connect to a LAN (Ethernet) port, not
   a PoE port.

For more detailed instructions and information on system
diagrams, refer to the user manual.

AI Network Video Recorder
Installation Manual
Supports models from:
NVR-Q20623

Thank you for purchasing this Network Video Recorder.
This install guide covers basic setup, installation and use of your surveillance system.
For detailed technical support and software downloads, visit our Help Centre at: help.c5k.info
Note: This guide references the latest version of the NVR firmware (as of Q4 2021). Some images and instructions may differ depending on firmware version.

help.c5k.info

Software utilised in this manual was current at the time of manual creation.
For the latest version of surveillance software for PC and Mac systems, please scan the QR code or follow the link to the right.
A brief overview of key software is listed below:
SmartPSS: Remote view application for live view, playback and configuration of your surveillance system. For Windows & Mac PCs.
Smart Player: Playback exported footage & convert video files for Windows & Mac PCs.
DMSS: Mobile surveillance application for iOS & Android

Scan QR code or navigate to: help.c5k.info/software/software-downloads

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NVR Quick Start Guide – Version: NVR-Q20623

Table of Contents
1. Pre-Installation
1.1 Pre-Installation Safety Information 1.2 Connecting your NVR and Cameras 1.3 NVR Rear Panel & Setup Diagram
2. Installing Cameras
2.1 Maximising Camera Effectiveness 2.2 Mounting Surveillance Cameras
3. NVR and Camera Configuration
3.1 First Boot and Startup Wizard 3.2 Configuring Surveillance Cameras 3.3 Configuring Storage Settings 3.4 Display Settings
4. Footage Playback
4.1 Accessing Stored Footage
5. Footage Backup & Viewing
5.1 Backup Footage to USB 5.2 Viewing Footage on a Computer
6. AI Functions
6.1 Mounting Surveillance Cameras for AI Functions 6.2 AI Live View 6.3 Motion Detection & Smart Motion Detection 6.4 Tripwire & IVS Setup 6.5 Face Detection & Recognition 6.6 AI Trigger Actions 6.7 Disarming
7. AI Search
8. Troubleshooting
Visit help.c5k.info for more information and support

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1. Pre-Installation
1.1 Pre-Installation Safety Information
Before connecting your NVR (network video recorder) or cameras, please ensure the following safe installation guidelines are adhered to.
· Do not place cords from the NVR where they can be pinched or stepped on. · Do not place heavy objects on cords, or cover cords with rugs or carpet. · Do not expose the NVR to excessive heat or moisture. · Leave at least 50mm of space between the NVR and other objects to allow ample air circulation. · Never immerse any component in water and do not spray cleaners or solvents on the cameras. · Shut down and unplug the recorder before cleaning. When cleaning, use a damp, lint-free cloth only. · Service of your NVR or surveillance cameras should only be handled by qualified technicians.
We recommend only using Surveillance-grade HDDs with your NVR, such as Seagate Skyhawk or WD Purple. These HDDs are built to handle the heavy workload of 24/7 recording; standard HDDs may encounter performance issues.
1.2 Connecting your NVR and Cameras
The following section will detail connecting the NVR and surveillance cameras. It is recommended that cameras and connections are tested before mounting. If there is no image or an error message when first connecting cameras, see Troubleshooting in Section 8 in this guide.
Refer to 1.3 NVR Rear Panel & Setup Diagram for full NVR & system diagrams. Refer to rear panel diagram Fig 1.1 or your NVRs diagram/dimensions for input and output locations.
1. Connect the cameras to the NVR: Using CAT5e/CAT6 LAN cables, connect cameras to the built-in PoE Ports on the back of the NVR. No additional power is required for the cameras.
2. Connect network switches to the NVR: Connect any network switches to the LAN ports on the back of the NVR. NOTE: Connect to a LAN (Ethernet) port, NOT a PoE port.
3. Connect a display: Using an HDMI or VGA cable, connect a monitor or television (not included). 4. Connect the mouse: Connect the USB mouse to the rear USB port, saving the front port for easy USB backup. 5. Connect to your local network: Using the included Ethernet patch cable, connect to your switch or router. 6. Connect NVR power: Plug in the supplied AC power cord to the rear of the NVR.
Upon activating power, LED lights at the front of the NVR should turn on and the NVR will sound on startup. The NVR will then run your surveillance user interface. Cameras will be detected automatically. This completes a successful first boot of your surveillance system and you may begin configuring surveillance cameras.

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1.3 NVR Rear Panel & Setup Diagram

NOTE: Your NVR (network video recorder) model may differ – a 16 channel NVR is shown below.

Video Inputs: PoE/ePoE network ports for camera data & power

Audio: 1x channel RCA input/2x channel output for microphone/loudspeaker

VGA: Video output for older monitors

100~240VAC: Power input

LAN: Network (Ethernet) Ports

USB: Connect mouse or backup device

HDMI: HDMI video output for modern monitors & TVs

Alarm: External alarm trigger input/output

Fig. 1.1: NVR Rear Panel Diagram

Remote View via Mobile

PoE Network IP Cameras

Switch

(via PoE Switch)

Internet Connection

IP Cameras (Direct PoE)

Power Cable
Network (CAT5E/6) HDMI / VGA
USB

Router

LAN

PoE

Power Input

Monitor

or
NVR
Fig. 1.2: System Setup Example

Visit help.c5k.info for more information and support

Mouse 5

2. Installing Cameras
2.1 Maximising Camera Effectiveness
To maximise the effectiveness of your surveillance cameras, follow these guidelines for camera mounting. · Avoid pointing cameras directly in front of large objects, including walls & eaves. When infrared turns on at
night or in low-light, it may be reflected back into the camera, resulting in an over-bright image. · Avoid pointing cameras directly at light sources. · Consider how the sunlight changes during the day. Mount your camera where sunlight has minimum impact. · Consider your local and state laws before installing your cameras. This may affect where you point your surveillance
cameras. · Avoid direct exposure to weather. If possible, mount under an eave or awning. While the cameras are water-
resistant, rain on the lens will affect image quality. · Ensure the mounting surface thickness can support triple the weight of the camera. · Do not mount the camera behind glass as this can reduce performance and usability of surveillance in both day &
night images. · Light levels should be approximately the same between the camera and the targeted area. · Do not place camera or cabling near high voltage wires or other sources of electrical interference.
2.2 Mounting Surveillance Cameras
1. Loosen the camera mount assembly by adjusting the locking screw with the included wrench. 2. Mark the screw position on the mounting surface. 3. Drill mounting holes for the wall plugs. 4. Drill a larger hole (approx. Ø10mm) so the camera cable can pass through the mounting surface. 5. Pull the cables through the building walls/ceiling from the camera to the recorder. 6. Connect the camera LAN cables, ensuring your camera is sealed away from rain and dust. Fit the water-proof cable
gland (included with camera). If installing in an area where moisture exposure is possible, seal power and video connections with self-amalgamating tape (not included). 7. Affix the camera to the mounting surface using the supplied screws and wall plugs. 8. Reassemble the camera, loosely locking the enclosure using the locking screw and wrench. 9. Connect the LAN cable back to the NVR and view the video feed. 10. Adjust your camera to the desired position.
NOTE: To adjust the angle of cameras with tri-axis mounting, simply loosen the locking screw(s) to adjust your camera’s position, then tighten again once finished.

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2.2 Mounting Surveillance Cameras (cont.)
NOTE: Diagrams shown below assume camera to be mounted on masonry. Cameras mounted on drywall (gyprock, plasterboard, etc.) will require special mounting screws or toggles (not included). Diagrams are examples only – screws and other physical components may vary depending on your camera model(s).

Camera

Self-tapping screws

Wall plugs

Cables

Base

Surface

Fig. 2.1: Mounting diagram for fixed bullet

Locking screw Fig. 2.2: Tri-axis fixed bullet adjustment

Cables Surface Wall plugs Pedestal
Self-tapping screws Camera Allen key Locking screw

Locking screw

Enclosure

Fig. 2.3: Mounting diagram for fixed dome

Fig. 2.4: Tri-axis fixed dome adjustment

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3. NVR and Camera Configuration
3.1 First Boot and Startup Wizard
After successful connection and boot of your NVR, you will be taken through first-time setup for your surveillance system. Here you will configure system security and begin customising your NVR, including setting camera encoding options, network setup and remote view configuration. USB keyboards are supported, but not required; an onscreen keyboard will appear when needed.
NOTE: Each setting shown in the Startup Wizard can be modified later via the NVR Main Menu. See the Menu Quick Guide in Section 6 or see the full user manual for more information.
Following the prompts, complete each section in the Startup Wizard, as detailed below:
3.1.1 Startup Wizard
When the NVR is powered up for the first time or the NVR is restored to factory settings, the Startup Wizard will be displayed. Users can set common NVR functions by following the procedures step-by-step
3.1.2 Device Initialization
The first step of the Startup Wizard is Device Initialization. Here you can confirm the basic settings of your NVR such as region, language, video standard, date, time and automatic updates. Default settings are adequate to get started, we recommend checking the following: 1. Set your Region, Time Zone and System Time. 2. Users in NSW, VIC, SA, TAS and ACT will need to enable DST (Daylight Saving Time). Adjust Start Time & End
Time settings. 3. Enable the Online Update setting to be notified whenever a new firmware update is available. For compatibility
with future cameras and to receive security updates, we recommend this setting to be turned on.
NOTE: Daylight Saving Time begins at 2am on the first Sunday in October, when clocks are put forward one hour. It ends at 2am (which is 3am Daylight Saving Time) on the first Sunday in April, when clocks are put back one hour.
NOTE: Online Updates requires an internet connection.

Fig. 3.1: Device Initialization Screen

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3.1 First Boot and Startup Wizard (continued)

3.1.3 Securing your NVR
In the Startup Wizard, you will be prompted the setup the admin account.
1. Enter a strong password to be used for the admin account. It is recommended to use a combination of letters, numbers and symbols.
2. (Recommended) Enter a Password Hint.
3. Click Next.
4. (Optional) Draw an Unlock Pattern for quick unlocking or click Skip.
5. (Recommended) Enter an Email Address to be used for password resets.
6. (Recommended) Select three Security Questions, then enter the three Answers. This will be used if the admin password is forgotten. Please note that answers are casesensitive.
NOTE: Email address password resets require a mobile phone with the DMSS app & internet access.
NOTE: We strongly recommend setting up email password reset and security questions. If the password is forgotten and no recovery method is set up, the recorder will need to be sent back to the supplier for a system reset, which will incur a fee even if the system is still within the warranty period.
3.1.4 Configuring TCP/IP, P2P, and Remote View
Network setup will be prompted next, enabling you to connect your DVR to the Internet. First ensure that your DVR is connected to your switch or router via the included CAT5 cable (detailed in Section 1.3). For the simplest setup we recommend using DHCP to connect to the Internet. You will then be prompted to configure P2P for remote view on your internet connected phone or tablet.
1. In the Network section, select modify next to nic1.
2. Turn on DHCP, then click OK.
3. Click Next to continue.
4. Enable P2P to enable remote access.
5. P2P Status should read Online. This indicates an active internet connection. (This may take a few minutes).

Fig. 3.2: Password Setting screen Fig. 3.3: Unlock Pattern screen
Fig. 3.4: Password Protection screen Fig. 3.5: NIC1 Modify Page (example only)

Visit help.c5k.info for more information and support

Fig. 3.6: P2P Setup Page (example only) 9

3.1 First Boot and Startup Wizard (cont.)

Remote View: Adding NVR via QR Code
The following details remote view configuration via the DMSS app (Apple iOS / Android) on your device. Depending on the device or app version, menus may function or appear slightly different to those explained below.
1. Go to the Home screen.
2. To add your NVR by QR Code, select the Button and then select SN/Scan.
3. Scan the Device SN QR code that you see in the P2P section (Fig. 3.5).
4. Optionally, select Manually Enter SN to type in the device SN (serial number) to manually add device.
5. Select the Device Type as NVR.
6. Choose a name for your NVR in Device Name.
7. Enter the Username and Password for your NVR. The default username is admin and the password is what was set in Section 3.1.3
8. Tap Save.

Fig. 3.7a: Home Screen

Fig. 3.7b: QR Scan

Remote View: Enabling Push Notifications
After adding your Recorder to your iOS / Android device, the next step is to enable notifications. This will allow you to receive & respond to surveillance app alerts on your device.

1. Go to the Home screen.
2. Select the … Button on the device to add push notifications for.
3. Select Device Details.
4. Tap on Notification or Multi-channel Alarm Subscription.
5. Toggle Alarm Notifications to ON (blue).
6. Tap on the notifications you wish to receive and enable them. E.g. To enable notifications for Low HDD Space: Tap Disk Alarm, then enable Low Space.
7. Tap Save.

Fig. 3.7c: Device Selection

Fig. 3.7d: Add Device

Fig. 3.7e: Device Details

Fig. 3.7f: Alarm Notification

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3.1 First Boot and Startup Wizard (cont.)
3.1.5 Configuring Surveillance Cameras After configuring remote view, the Startup Wizard will take you to the Camera List menu. This menu will display all detected cameras. Users can also add cameras manually, and setup cameras over the network.

Fig. 3.8: Add Camera Setup page Option 1: Adding Cameras that are connected via the POE Ports on the back of the NVR
Cameras plugged into the POE ports on the back of the NVR should be detected automatically. They will appear in the second table with a Green status icon to indicate that the cameras are online. If the status is Red, or the camera does not appear in the list, refer to 8.0 Troubleshooting.
Option 2: Initialising and Manually Addressing Cameras from the Network (POE Switch, Bridge, etc). 1. Select Device Search. 2. Tick every camera that you wish to initialise, then click the Initialize button. 3. You will be brought to an Enter Password screen. Tick Using current device password and email info, then click
Next. 4. Enter the IP Address, Subnet Mask and Default Gateway, then click Next. (NOTE: When initialising more than one
camera, the last section of the IP address will be incremented by the Incremental Value. 5. Click Finished once all of the cameras have been initialised and addressed. 6. Click Device Search.
7. Tick the checkbox next to the newly initialised & addressed camera, then click the Add button. The camera will appear in the second table with a Green status icon to indicate that it is online.
Option 3: Manually add a Camera from the network with a known IP Address and Password 1. Click the Manual Add Button 2. Set Manufacturer to Private (If the camera is a 3rd party camera select ONVIF). 3. Enter the IP Address, Username and Password of the camera. (NOTE: The Camera’s IP Address must be in the
same range as the NVR’s LAN port set in 3.1.4)
4. Click OK to add the camera. It will appear in the second table with a Green status icon to indicate that it is online.

Visit help.c5k.info for more information and support

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3.1 First Boot and Startup Wizard (cont.)
3.1.6 HDD Formatting If your recorder is fitted with a HDD, ensure it is listed on screen, and the health status is normal. Select OK to finish the setup wizard.

Fig. 3.9: Add Camera Setup page 3.1.7 Switch Resolution Prompt

Fig. 3.10: Switch Resolution prompt

After exiting the Startup Wizard, the NVR may prompt you to switch your resolution if it detects that the monitor can support a higher resolution than the one currently in use. Select OK to use the new resolution. If it is 4K, the NVR will reboot. For more display options or to update the resolution later, see section 3.4 Display Settings.
3.1.8 Completed Setup

Startup setup is complete. Below is an example of a View 8 Liveview setup. Before mounting cameras, familiarise yourself with the user interface and menu layout.

Camera Number

Camera Status Icons
Camera Name

Right-click Menu: · Main Menu · Search Playback · PTZ/Focus Control · Viewing Options · Sequence · Smart Tracking · Custom Split · Camera List · Manual Record · Preview Mode · Auto Focus · Image Snapshot

Liveview Controls

Fig. 3.11: View 8 Liveview screen with right-click menu open.

· Double-click on a camera window to make it full-screen; double-click again to return to normal view. · Right-click to access the right-click menu. · From the right-click menu, click Main Menu to access most configuration settings.

Main Menu Controls
· Mouse wheel scroll to view more menu options. · Left-click to enter a menu. · Right-click to return to the Main Menu / return to the Liveview screen from the Main Menu.

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3.2 Configuring Surveillance Cameras
3.2.1 Camera Quality & Bit Rate
After the Startup Wizard has been completed, you can make adjustments to the camera settings via the Encode menu. From the Main Menu go to the Management section at the bottom and click Camera.
Each camera features a Main Stream for high quality streaming to the NVR; and a Sub Stream for low quality, low data streaming to your remote view phone or tablet. You can configure both of these streams for each individual camera, so you can choose to prioritise quality for important cameras and recording time for others. · If the camera has a built-in microphone, select More, then enable Audio.

Fig. 3.12: Example encode settings for channel 1 (Quality Optimised 8MP, H.265 system)
Encode Settings Explained Coding Strategy: The encoding strategy used by the camera. AI Codec reduces the amount of storage space utilised while maintaining image quality for key targets. It does this by reducing the bit rate of the camera and using AI to allocate the bit rate to humans and vehicles instead of the background of the image. Smart Codec reduces the bit rate for nonimportant video to conserve storage space. It is recommended to use AI Codec if available and General if not.

Type: This dropdown menu switches between encode settings for General, Motion and Alarm recording. Different encode settings can be separately set for each type of recording mode (Standard camera streams will use General settings, while camera streams with Motion Detection enabled will use Motion settings).

Compression: The compression technology used when encoding footage for storage on a hard drive. H.265 is the most efficient at compressing footage for storage on your hard drive and will provide the most total record time. H.265 is recommended for Main Stream, H.264 for Sub Stream.

Resolution: The camera’s image resolution; dictates the size of captured images. A high set resolution means larger pictures captured by the camera each frame, which means higher required bit rate & hard drive storage capacity. It is recommended to set the Resolution as the highest value for Main Stream and D1 for Sub Stream.

Frame Rate (FPS): Frames per second, or, the number of images that make up each second of video captured by the camera. A high frame rate means more data per second is captured by the camera and sent to the recorder, this requires a higher set bit rate & hard drive storage capacity.

Bit Rate: The rate at which video data travels from the camera to the recorder, measured in Kilobits per second. This directly determines the quality of the video stream and how much capacity footage will occupy on the hard drive. It is recommended to leave this as the default value for optimised quality, or 2048 for optimised recording time.

Bit Rate Type: How bit rate is controlled. By setting CBR (constant bit rate), the camera bit rate is pre-defined and camera quality is constant no matter what is being captured. By setting VBR (variable bit rate), the camera uses a low bit rate when there is little scene activity and switches to a high bit rate when there is more activity. CBR ensures constant quality, whilst VBR conserves hard drive capacity in times of low activity. It is recommended to set this to CBR for optimised quality or when using AI Codec, or VBR for optimised recording time.

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3.2 Configuring Surveillance Cameras (cont.)

Optimised Encode Settings
Fig. 3.13 details quality optimised values and max. recording-time optimised values for 4K cameras. Values will vary by camera model.

Field

Quality Optimised

Main Stream

Sub Stream

Recording Time Optimised

Main Stream

Sub Stream

Coding Strategy

AI Codec

–

AI Codec

–

Resolution

3840 * 2160

720 * 576

3840 * 2160

720 * 576

Frame Rate

15fps

15fps

15fps

15fps

Bit Rate Type

–

CBR

–

VBR

Bit Rate

8192Kbps

1024Kbps

2048Kbps

512Kbps

Fig. 3.13: Suggested camera encode values to be set for 8MP cameras.

3.3 Configuring Storage Settings
3.3.1 Configuring Basic Storage Settings To make adjustments to the basic storage settings navigate to Main Menu -> Management-Storage -> Schedule. Here, you can configure the settings for situations when the HDD is full, file size/time length of recorded video, and the settings for auto-deleting old files.
· Disk Full: Configure the settings for when all the read/write discs are full, and there is no more free disc. It is recommended to leave this as the default Overwrite.
· Create Video Files: Configure the time length and file length for each recorded video. · Delete Expired Files: Configure whether to delete the old files or not. If yes, also determines how many days of
footage are deleted. It is recommended to leave this as the default Never. · Sleep Strategy: Configure whether the system will sleep automatically after idling for a period of time, or not.

Fig. 3.14: Storage Settings

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3.3 Configuring Storage Settings (cont.)
3..2 Configuring Recording Schedules
To make adjustments to the recording schedule navigate to Main Menu -> Management-Storage -> Schedule.
Here you can define the recorded footage schedule in the Record menu (Fig. 3.15), and the recorded image snapshot schedule in the Snapshot menu. By default, cameras are set to non-stop General recording (24 hours a day, 7 days a week).
Schedules can be set in hourly periods for individual days for each camera, with colour-coded options for:
· General (green) for all regular recording. · Motion (yellow) for recording on motion detection. · Alarm (red) for recording on triggering an integrated alarm. · M&A (orange) for simultaneous alarm/motion detection recording. · Intelligent (blue) for recording on triggering AI functions such as IVS (Intelligent Video Surveillance), Face Detection,
ANPR, People Counting, etc.

Fig. 3.15: Recording Schedule with General, Motion & Intelligent recording set to a 24/7 schedule Setting Motion Detection & Intelligent Recording

1. Click the Channel drop down to select All cameras.

2. In the days column, toggle the All check box to simultaneously set recording schedule parameters for every day of the week.

3. Check the yellow Motion check box to select motion detection recording.
4. Click the schedule to fill in areas for motion detection recording. We recommend a 24/7 schedule to mirror your Regular recording schedule (Fig. 2.10).

5. Repeat steps 3 & 4 with the blue Intelligent check box to set intelligent recording (tripwire, face detection, etc).

6. Click Apply to confirm recording schedule changes. You have now set up motion detection & intelligent recording. This will be beneficial when it comes to searching footage in playback (Section 4.0).
Note: For instructions on how to configure MD / IVS etc., see 6.3 Motion Detection & 6.4 Tripwire & IVS Setup.

Visit help.c5k.info for more information and support

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3.4 Display Settings
3.4.1 Configuring Display Settings To configure display settings, navigate to Main Menu -> Display. You may have to scroll to the second page of the Main menu. · Set the Resolution of the Main Screen to the resolution of your monitor or television. Be careful not
to set this value higher than what your TV/monitor can support or it will be unable to display the NVR. · Toggle AI Rule and SMD Preview to show/hide AI rules and previews (IVS, SMD, etc) on the Live View
page of the NVR. · Configure Live Audio to toggle which channels have permission to play audio through the TV/Monitor
if it has been enabled.
3.4.2 Configuring a Second Display You can configure the VGA or a second HDMI port to display different cameras to a second TV/Monitor. 1. Enable Sub Screen. 2. Set the Output Port. For NVRs with two HDMI Ports, set this to HDMI 2. For NVRs with one HDMI, set this to VGA. 3. Set the Resolution to the resolution of your TV/monitor. 4. Click Apply. 5. Exit the Main Menu, right- click, then select Sub Screen 6. The mouse will move to the other display. Click OK on the prompt. 7. Right-click then select the View you wish to use. 8. Right-click then select Main Screen to return to the Main Screen, then Click OK on the prompt.

Fig. 3.16: Configuring Display Settings

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4. Footage Playback
To access footage playback, select the Search button from the Main Menu. Stored footage can be accessed by searching by date and refined by footage type (General, Motion, Alarm, etc). The below image details the playback interface with footage selected. After locating the desired footage, you can immediately backup the video by using the search menu. See Section 5.1.1 for more information.
4.1.1 Playback Footage by Date
Use Fig. 4.2 on the opposite page as a guide.
1. Ensure that the correct HDD is selected and that REC checked in Source Select. 2. Using the Date Select calendar, choose your date for footage playback. A coloured dot icon indicates stored
footage is available for that day (Fig. 4.1).

Sun Mon Tue Wed
1234

Fig. 4.1: Date select Calendar showing footage is available for Sun, Mon, Tue.

3. Select the cameras to be viewed. The screen will automatically split depending on the amount of cameras selected.
4. The Footage Timeline should populate with stored footage, indicated by coloured bars in the timeline. Click anywhere on the timeline to begin footage playback. Other cameras will automatically sync their playback to the selected camera.
5. For greater precision playback control, zoom in on areas using the Timeline Zoom, up to 30 minutes.
6. Using the Playback Controls, you can speed up or slow down playback, place marks on key footage times and take snapshots.

4.1.2 Playback Footage by Smart Search

NOTE: Smart search requires motion detection to be recorded to function. You can only Smart Search playback footage one camera at a time. If Smart Search is not functioning, check Section 6 for troubleshooting.

1. As detailed in the previous section, use Date Select to locate your desired date for footage playback, and choose a single camera only in View Select.

2. Click anywhere on the Footage Timeline to begin playback. Then select the Smart Search button

.

3. A grid will appear overlaid onto your camera playback. Highlight an area of interest on the grid. This will define the motion detection area that is used by Smart Search.

4. Select the Smart Search button again to begin playback of all motion detected events in the area you selected.

By configuring your recording schedule for motion detection and by using Smart Search, you can quickly find the footage you require. For Footage Backup, proceed to Section 5.

Visit help.c5k.info for more information and support

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Camera Display
Smart Search
Playback Controls Footage Timeline

Fig. 4.2: Four camera view simultaneous footage playback.

Source Select
Date Select
View Select
Backup Controls
Timeline Zoom

5. Footage Backup & Viewing

5.1 Backup Footage to USB
Should you wish to preserve recorded footage before it is overwritten, you will need to perform a footage backup. Footage can be exported from your NVR in a .DAV or .MP4 file. A .DAV file will require conversion for sharing, whereas an .MP4 file is compatible with most video players on Windows or Mac PCs. Each file type is covered in Section 5.2.
There are two different ways to backup footage to USB: via the Search menu through searching playback footage; and by performing a direct backup via the Backup menu. Both are accessed via the Main Menu.
File selection (.DAV/.MP4) is only available in the Backup menu. Backup in Search Menu outputs .DAV files only.
Note: When backing up footage to an external HDD, it will first need to be formatted by selecting the “Format” button. This will clear all data on the external HDD.

5.1.1 Backup Footage via Search Menu

Using the Search Menu, find start/end points of backup footage by using playback video as a reference.

1. As detailed in Section 4, locate the footage you wish to backup. Select the desired camera in single view mode.

2. Using the Footage Timeline, click the approximate desired time for your backup video start point.

Selecting the Clip Button

on the Backup

Controls (Fig. 5.1), this will set your start point.

3. Again, using the Footage Timeline, click the approximate desired time for your backup video end point. Select the Clip Button again to set your end point.

4. Select the Save Button to open the Backup menu.
5. This process can be repeated to add more clips from different channels.
6. Plug in your USB device, exiting any automated prompts, and select Backup to begin backup.

5.1.2 Backup Footage via Backup Menu
Using the Backup Menu, specify start/end dates & times across multiple cameras simultaneously. This is useful for large footage export, such as full days.
1. Select Backup from the Main Menu, or, insert your USB device and select File Backup.
2. Here, you can select the Type of footage to backup (default: All), the Start Time and End Time and what Record Channels to backup video from.
3. Selecting Search will populate the list with individual video clips ready for backup. Clips can be added or removed from the backup process using the check box.
4. Select Start to begin backup.
NOTE: Regular type footage (R) will be split into in one hour segments, unless Motion Detection type footage (M) was recorded.
Storage capacity is also shown. Ensure you have the required storage to accept the backup video.

Fig. 5.1: Backup Controls in Search Menu.
Visit help.c5k.info for more information and support

Fig. 5.2: Backup Menu 19

5.2 Viewing Footage on a Computer
The following details instructions for viewing footage on Windows or Mac personal computers. Video conversion may need to take place for viewing on other devices, eg: smartphones, tablets, etc.
Now that you have backed up footage to a USB in .DAV / .MP4 format, you are ready to view it on a personal computer.
· .DAV footage can be viewed using the Smart Player Lite program and cannot be played on mainstream media players without file type conversion.
· Smart Player can export your videos to .AVI file type to be viewed using another media player such as Windows Media Player & VLC Media Player
· .MP4 footage can be directly viewed using most players, including Windows Media Player & VLC Media Player

5.2.1 Viewing .DAV Video Files on PC with Smart Player Lite Note: Smart Player Lite is automatically copied onto the USB device when performing footage backup from the NVR.

1. To view .DAV footage in Smart Player Lite, either click the Add Files or drag & drop the file onto a selected play window.

button and select the file from your USB,

2. Using the .DAV file, Smart Player Lite adds functionality similar to your NVR in footage playback, such as synchronous playback of multiple channels.

3. Open the Options menu . Here, you can set the directories and formats for saved snapshots (.BMP/.JPG) and videos (.DAV/.AVI). You can also adjust video aspect ratio and other options.
4. You can export clips by pressing the Record button once to begin recording, then again to end recording.
5. Similarly, you can take snapshots by pressing the Snapshot button once.

Fig. 5.3: Footage playback using the included Smart Player Lite for Windows

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5.2 Viewing Footage on a Computer (cont.)
If you want to play the video on a different device that does not have Smart Player program, select Export Type as .AVI. File type .mp4 can be viewed on a wider range of devices, however you cannot choose to export files as .mp4 on the Smart Player program. You must export files as .mp4 via the recorders back up menu.

Fig. 5.4: Exporting footage to .AVI File on Smart Player program
5.2.2 Viewing .MP4 Video Files
The .MP4 file format is a common video format, compatible with Windows Media Player and most other video players. .MP4 videos can also be played by VLC Media Player. This free open source player is available across many platforms, including:
· Desktop: Windows, Mac OS and Linux · Mobile: Android and iOS 1. Access your USB device and open your backup .MP4 footage video using one of the media players mentioned above. 2. .MP4 files cannot be viewed using Smart Player Lite. They do not retain time/date data like .DAV files.

Software utilised in this manual was current at the time of manual creation.
For the latest version of surveillance software for PC and Mac systems, please scan the QR code or follow the link to the right.
A brief overview of key software is listed below:
SmartPSS: Remote view application for live view, playback and configuration of your surveillance system. For Windows & Mac PCs.
Smart Player: Playback exported footage & convert video files for Windows & Mac PCs.
DMSS: Mobile surveillance application for iOS & Android

Scan QR code or navigate to: help.c5k.info/software/software-downloads

Visit help.c5k.info for more information and support

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6. AI Functions
NOTE: Before enabling AI features, ensure that you have configured Intelligent recording schedules (refer to 3.4.2 Configuring Recording Schedules), or these functions will not work.
There are 2 different ways AI can processed – By Camera or By Recorder. By Camera means the AI processing takes place in the camera itself. By Recorder means the rthe AI processing is done by the Recorder, not the camera. Please note that AI by Camera can only be used if the camera supports the feature. AI by Recorder must be used if the camera dones not support the AI function, however there is a limited amount of channels that can be used for each feature (varies by Recorder model, check Recorder specifications for more information).
AI lets your CCTV system go beyond surveillance, delivering advanced & powerful detection tools. When properly configured, these functions can alert you to suspicious activity in real time via email/smartphone notification and let you easily search through surveillance footage via event history.
Below will explain the different types of AI functions. Keep in mind that functions are camera and recorder specific.
· Smart Motion Detection ­ Smart Motion Detection is an AI filter (provided via Perimeter Protection) for Motion Detection that will only trigger an event if a human/vehicle is detected.
· Intelligent Video Surveillance:
· Tripwire ­ A virtual line is drawn over the camera image. If it gets broken, an event will be triggered. Suitable for both indoor and outdoor locations, with the camera mounted up high, looking down. AI functionality can be added to the tripwire via Perimeter Protection to enable events to trigger for people and/or vehicles only.
· Intrusion ­ A virtual area is drawn over the image. If it gets broken, an event will be triggered. Suitable for both indoor and outdoor locations, with the camera mounted up high, looking down. AI functionality can be added to the intrusion via Perimeter Protection to enable events to trigger for people and/or vehicles only.
· Fast-Moving ­ A virtual area is drawn over the image. If a fast-moving object is detected, an event will be triggered. Best suited for outdoor environments such as driveways.
· Parking Detection ­ A virtual area is drawn over the image. If a vehcle parking is detected, an event will be triggered.
· Crowd Gathering ­ A virtual area is drawn over the image. If a group of people is detected entering the area, an event will be triggered.
· Loitering – A virtual area is drawn over the image. If someone is standing in the area for a set amount of time an event will be triggered. Best suited to a shop.
· Smart Object Detection:
· Abandoned ­ A virtual area is drawn over the image. If an object gets left in the area and event will be triggered.
· Missing ­ A virtual area is drawn over the image. If an object is missing in the area, an event will be triggered.
· Face Detection ­ Face Detection will trigger whenever any face has been detected. Best suited for use directly above entry doors.
· Face Recognition ­ Trigger events upon detecting specific pre-determined faces from a face database. Face Detection must be used in conjunction with Face Recognition.
· People Counting ­ Counts the number of people who cross a line (Line Crossing), are currently in an area (Region) or currently in an area and how long they’ve been there for (Queuing).
· ANPR ­ Automatic License Plate Recognition ­ Used to trigger events after a number plate is detected.
· Heat Map ­ A colour gradient overlay indicating the level of human traffic in each area of the image over a set period of time.

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6.1 Mounting Surveillance Cameras for AI Functions
When using AI features, correct camera mounting is crucial for AI triggers to be reliably received. Use the information below to mount the cameras correctly.
6.1.1 Mounting for Face Detection/Recognition
When using face detection and/or face recognition, the camera will need to be dedicated to the task. It will need to be focused on the entry point to the premises, not covering a wide area. When installing the camera it is vital to ensure that scene is well lit. Avoid light coming from the back or sides of the scene.

Recommended Mounting Distance 3.6mm 2.0MP IP camera

Parameter
Height (H) Horizontal Distance (D)
Degrees

Recommend Value
2.5m 6m 15°

° H

D

6.1.2 Mounting for ANPR

Fig. 6.1: Face Detection mounting diagram

When using ANPR, the camera will need to be dedicated to the task. It will need to be focused on the entry point to the premises, not covering a wide area. For example, it can be used in a driveway at an electric gate, or at a shopping center with a boom gate.
The camera needs to get a clear image of the number plate, with the vehicle at a standstill.
At night, light emitted from the infrared illumination LEDs on the camera must reflect from the number plate and return into the camera lens. If the angle is too sharp, the light will bounce away from the lens and the number plate will not be readable. At the same time, you must ensure that the camera is mounted in a location where it is not subjected to the direct beam from the vehicle headlights for long enough to get an image ­ halogen lights will overwhelm the image sensor resulting in glare that cannot be corrected by the software highlight compensation.

ANPR Camera Mounting ­ From center of driveway

Parameter
Height (H) Horizontal Distance (D)
Degrees (°)

Recommend Value
2.5m 6m 10°

Visit help.c5k.info for more information and support

° H
D Fig. 6.2: ANPR mounting diagram
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6.1 Mounting Surveillance Cameras for AI Functions (cont.)
6.1.3 Mounting for People Counting When installing a camera for use with people counting, the camera must be looking top down. The doorway must be no more then 3m wide. If the doorway is wider then 3m, a second camera may be required.

People Counting ­ Distance from Floor ­ 2MP 3.6mm IP Camera

Parameter Height (H)

Recommend Value 3m

Fig. 6.3: People Counting camera view example
6.1.4 Mounting for Tripwire, Intrusion, Missing, Abandoned, Fast Moving, and Loitering When installing a camera for use with any of the above functions, the camera will need to positioned looking over the area. When the trigger area is drawn, it should not be around the edges of the image, as this will cause inconsistent triggers.

Fig. 6.4: Tripwire camera view example

Fig. 6.5: Intrusion camera view example

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6.2 AI Live View
AI Face Detection & Recognition results can be displayed in real-time on the Live View screen. This will show every face that is captured by the AI system, and additionally, if Face Recognition is activated, compare it to faces in the database and show comparison results (with accuracy %).
Enabling AI Mode in Live View
1. While on the Live View screen, right-click to open the menu.
2. Hover over Live Mode.
3. By default, the General Live Mode is enabled. Select AI Mode.
4. If AI & IVS have been configured correctly, live capture results should now be displayed on the right side of the screen.
5. Filter the event options displayed in the list via the Settings icon in the top right corner.

Fig. 6.6: AI Mode in Live View Menu

Fig. 6.7: Live playback with Face Detection info on right panel

Visit help.c5k.info for more information and support

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6.3 Motion Detection & Smart Motion Detection
NOTE: Before enabling Motion Detection/Smart Motion Detection, ensure that you’ve configured Motion/Intelligent recording schedules (refer to to 3.1.7 Configuring Recording Schedules). 6.3.1 Enabling Motion Detection
1. From the Main Menu, select Alarm. 2. Select the Video Detection tab and then the Motion Detection Tab. 3. Select the channel you want to Enable motion detection on with the Channel drop down menu. 4. (Optional) Adjust motion detection sensitivity and area by selecting Region Settings. 5. (Optional) Configure what actions are taken once the IVS event is triggered. 6. Click Apply to confirm settings.

6.3.2 Smart Motion Detection

Fig. 6.8: Motion Detection Screen

Smart Motion Detection allows the NVR to identify and differentiate vehicles and people from other moving objects. 1. From the Main Menu, select AI -> Parameters -> SMD 2. Select the Channel to you want to enable Smart Motion Detection for. 3. Set Type to AI by Camera if the camera supports the function, else use AI by Recorder. 4. Click Enable. 5. Set a Sensitivity level, then which Effective Targets will trigger it (Humans, Vehicles or both). 6. (Optional) If using a Deterrence Camera, toggle Camera Audio (Siren) and Light (Strobe) per installation
requirements. 7. Select Apply to confirm settings.

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6.4 Tripwire & IVS Setup

NOTE: Before enabling Tripwire or another IVS feature, ensure that you have configured IVS recording schedules (refer to 3.1.7 Configuring Recording Schedules).
6.4.1 Tripwire Setup

1. From the Main Menu, select AI -> Parameters -> IVS.
2. Select the Channel, you wish to add a Tripwire for.
3. Set Type to AI by Camera if the camera supports the function, else use AI by Recorder.
4. Click Add button at the bottom. This will create a new IVS setting (Tripwire by default).
5. Click the Draw button to open the Draw screen (Fig. 6.10).

Fig. 6.9: Parameters Smart Plan screen.

Fig. 6.10: IVS setup screen. 6. Left-click on the screen to start drawing the Tripwire line. Left-click again to
place the line (optionally, you can add additional corners to the line by continuing to left-click). Right-click to finish placing the line.
7. (Optional) Set the Direction that the line must be passed from to activate the event, as indicated by the arrow going across the line (A to B, B to A, or Both).
8. (Optional) Set the Action per installation requirements. We recommend enabling both Appear and Cross if applicable.
9. (Optional) Enable Effective Target and toggle Human and/or Vehicle.
10. Click OK to finish.

Fig. 6.11: Tripwire Draw menu.

11. Click the Trigger Button to bring up the Trigger menu, configuring what actions are taken once the IVS event is triggered. (Refer to 7.4 AI Trigger Actions).

12. (Optional) If using a Deterrence Camera, toggle Camera Audio (Siren) and Light (Strobe) per installation requirements in the

13. Click the Enable box to turn on the IVS rule.

14. Click Apply to save changes.

15. (If AI by Camera was used) From the Main Menu, select AI -> Parameters ->

Smart Plan. Select the Channel you set the IVS rule up on. Click the then Apply to enable the IVS.

icon,

Fig. 6.12: Intrusion Draw menu.

6.4.2 Intrusion/Fast Moving/Parking Detection/Crowd Gathering/Abandoned Object/Missing Object

Intrusion, Fast Moving, Parking Detection, Crowd Gathering, Abandoned Object and Missing Object are all set up in similar ways to Tripwire – simply select which IVS you want to set up from the Type dropdown menu (Fig. 6.10).
If using Abandoned Object or Missing Object, configuration is done under AI -> Parameters -> Smart Object Detection instead.

Visit help.c5k.info for more information and support

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6.5 Face Detection & Recognition
6.5.1 Enabling Face Detection
1. From the Main Menu, select AI -> Parameters -> Face Detection.
2. Select the Channel you want to set up Face Detection for.
3. Set Type to AI by Camera if the camera supports the function, else use AI by Recorder.
4. Select the Enable button.
5. (Optional) If you only want to capture faces in a specific area, select Rule. Select Remove to remove the default rule, then select Draw