CUNA MUTUAL Protection Advisor Expert User Guide

CUNA MUTUAL Protection Advisor Expert

Product Information

This product is a web-based application that allows users to manage loans and insurance coverage. It is accessed through the website www.cunamutual.com. The application provides features for entering loan information, vehicle information, selecting coverage packages, issuing quotes, and creating documents for review or email.

Protection Advisor® Expert is designed to help loan officers give members the information they need to make informed purchases of Mechanical Repair Coverage.

Accessing Protection Advisor® Expert

1. Sign into www.cunamutual.com.|
---|---
2. Click on My Services.

a.       Click on Lending.

b. Select loanliner.com Records

under the loanliner.com heading.

|
If your credit union uses connectivity, you can also access Protection Advisor ® Expert from directly within your LOS.

Loan Information

1. Enter/confirm the Loan information. Required fields are marked with a red asterisk.

Note: If your credit union uses connectivity, data will pre-fill.

| ****
---|---
2.       If the calculation type is “Installment Loan

–  Term” (solving for term), the Affordable Monthly Payment field will be required. Enter the amount the member has provided.

If the calculation type is “Installment Loan

–  Regular Payment” (solving for payment), the Affordable Monthly Payment field will not be required. If entered, the system will include a recommended package based on the payment given.

If the calculation type is “Installment Loan

–  Amount” (solving for amount), the Affordable Monthly Payment field will be required. Enter the amount the member has provided.

| **
3. Skip Loan Calculations** is helpful when:

a.       The quote is being created outside of a loan event or

b.       The member will be paying with cash

| ****

4. Click Save & Continue to move to next tab.| ****

Vehicle Information

1. Enter/confirm the Vehicle information.

If the information isn’t pre-populated but you know the VIN, enter it and click the Search button to generate information about the vehicle.

If the VIN is unknown, select the Year, Make, Model and Style from the drop- down menus. Also complete the Mileage and Current Value fields.

| ****
---|---
2. Check all additional details that apply.

** (Note: Truck over 1 ton** refers to towing capacity)

| **
3. You can create a truly personalized recommendation by entering your member’s driving habits under MRC Best Fit Options.| **
4. Click Save & Continue to move to next tab.| ****

Coverage

1.       If you entered an Affordable Monthly Payment, 4 packages will be provided:

a.       Premier (most robust)

b.       Recommended (based on affordable monthly payment)

c.       Custom

d.       No Coverage

| ****
---|---
2.       If you did not enter an Affordable Monthly Payment, 3 packages will be provided:

a.       Premier (most robust)

b.       Custom

c.       No Coverage

| ****
3.       To customize the package:

a.       Select a starting point

i.      Choose Premier or Recommended Package to adjust the options to better fit your member’s needs.

ii.       Select No Coverage to build a package from scratch.

b.       Toggle the product on/off on the left

c.       Make specific product changes on the right

4.       To recalculate the package or store the selected preferences, remember to click the Save button. It is best to click Save before navigating to a new product tab.

| ****

5. Click Save & Continue to move to the next tab| ****

Issue Quote (Print or Email)

1. Enter/confirm the Issue information. Required fields are marked with a red asterisk. If any information is updated, click Save before creating documents.

Please note: If your credit union doesn’t offer GAP or MRC, you’ll only see the Member Information on this tab, and no documents will need to be created within Protection Advisor Expert.

| **
---|---
2.       If product selections are finalized, click Create Documents** for the products the member is purchasing.

Once create documents is clicked, you will be taken to a screen similar to the image on the right.

To the right of the GAP waiver, populate the fillable fields needed, then click Save to save your changes when finished. If your document does not have any fillable fields, it will indicate “no fields available” to the right of the document.

a.       After creating documents, all product details become read-only.

| **
PRINT Option:**

3. Print the documents for review with the member.

4. After the documents have been created and the member has agreed to purchase, lick Issue.

| **
---|---
EMAIL Option:**

3. Click Email Member located at the top- right of the Coverage tab.

4. Select which quotes you’d like to include, type a personal message, and click Send.

| ****

Edit Quote

1. If you wish to edit the quote, locate the quote using Search Protection Quotes.|
---|---
2. Select the quote to open it.|
3. If any documents have been created, you’ll need to Remove them in order to edit any information.| ****

Cancel GAP and/or MRC

1. If the member is requesting cancellation within 90 days, click Request Cancellation found on the Issue screen.| ****
---|---
2. You may use the following methods at any time after coverage has been issued: Fill out, sign, and mail/fax the MRC Cancellation Form found on the MRC Product Page.

For further assistance with Protection Advisor® Expert, please contact Lending Software Support at 1.877.264.5363 between 8:00 am and 5:00 pm CST or loanliner.com@cunamutual.com

References

• loanliner
• Welcome to TruStage - Tailored solutions for every stage of life
• Welcome to TruStage - Tailored solutions for every stage of life

Read User Manual Online (PDF format)

Read User Manual Online (PDF format)  >>

Download This Manual (PDF format)

Download this manual  >>