SereneLife IPCAMHD82EU 1080p IP Camera User Manual

: June 13, 2024
: serenelife

Table of Contents

Product Structure Diagram
Setup an Account Username
Connect to Your Network
Web Access
Passwords
Mobile App Layout
Camera View Page
Camera Recordings
Device Settings
Recording Your Camera
How to check and install firmware updates
Troubleshooting
Features
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

IPCAMHD82EU
1080p IP Camera
User Manual

HD WiFi Cam, Remote Video Monitoring Surveillance Security, Built-In Speaker & Microphone, Smartphone App Control

Product Structure Diagram

Don’t forget to register your camera with us online to get a free 1 year manufacturer’s warranty!
Just go to www.SereneLifeHome.com

Serene Viewer’ APP Installation
A. Scan ‘Serene Viewer’ APP QR code or search to download the app.

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https://itunes.apple.com/us/app/sereneviewer/id1034699197?mt=8| https://play.google.com/store/apps/details?id=com.soundaround.sereneviewera &hl=en

Setup an Account Username

SereneLife IPCAMHD82EU 1080p IP Camera - Setup

Note:
This user name will be used to access all of your cameras from the app or PC.
Create an account password – Click “Sign Up”
Note: This will be used to log in to all of the cameras on your account and can be separate from the camera password

Enter ‘Device List’ and click ‘+’ icon at the top of left corner. Then scan the device ID QR code.

SereneLife IPCAMHD82EU 1080p IP Camera - APP

Connect to Your Network

Choose method 1 or 2 for setup
Method 1: Wired Setup

Connect power, Ethernet cable as above.
Wait 50 seconds for ( ) indicator on the camera to ash green
After scanning QR code – select the “Ethernet Connection” option

SereneLife IPCAMHD82EU 1080p IP Camera - setup2

Method 2: Wi-Fi Connection

Make sure you are in the same room as your wireless router and plug camera into power.

QR Code Method:

Wait 1-2 min for camera boot up, scanning QR Code，watch for the WiFi indicator on the front of the camera to ash red and green alternating. Click the Wi-Fi connection icon,operate it under the APP instructions.

SereneLife IPCAMHD82EU 1080p IP Camera - APP1

Web Access

After setting up your camera on the mobile phone – you can use your account username and password to access the cameras from any device with an internet browser Log on to the website: http://cloud.serenelifehome.com/

Passwords

Should you happen to forget a camera’s individual password you can reset it by performing a hardware reset. Just use a pin to press and hold the reset switch for 12 – 15 seconds. The camera will reboot and run through pan and tilt.
If you forget your account password you will need to register a new account and pair the cameras again.
Accounts are never associated with an email address for password recovery

Mobile App Layout

The main screen is your device list. You will see a thumbnail preview for all cameras added to your account.
Use this menu to

Switch between different cameras
Add new devices
Access and change app global settings

SereneLife IPCAMHD82EU 1080p IP Camera - APP2

Camera View Page

This page give you access to all camera specific actions and settings

Hold the phone vertically or horizontally to switch between full screen mode
Swipe left and right on the video to reposition the camera
Spread two fingers apart to zoom in

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Camera Recordings

Enter into the interface of “information and video viewing” can see the alarm information and video of storage device (Micro SD or cloud box), users can quickly search the information and video by choose the time or category.

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Device Settings

This screen allows you to check and set camera specific settings.
If you see the red dot icon – a firmware update is available. Install available firmware updates to ensure the camera features are working as intended.

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Recording Your Camera

You can choose 3 options for storing recordings for your camera

Local storage
This is the most simple method – just point and shoot. This only works while The phone app is open and running and will take up memory on your phone.
SD storage
Install an SD card and open up a world of possibilities!
Choose between scheduled recording, motion detection triggered recording or just let it run! The oldest videos will be overwritten to make room for the newest. You can download and save the videos from the mobile or website.
Cloud Box storage
Sometimes SD storage just doesn’t cut it. With a limit of 32g and the fact that the videos are stored directly in the camera – many people prefer the peace of mind the CloudBox can bring. Purchase the cloud box and back up 2TB of video storage from any device on a single network and check the videos from the same login. Find the Cloud Box for sale on Amazon now!
Search “Serene Life Cloud Box”

Motion Detection and Notification Settings Explained You can set notification settings separately for any camera in your account. To access the notification settings, select your camera, and go to the settings tap – then scroll down to “motion detection”

Slide the slider to enable motion detection
You can then choose what actions you would like to occur when your camera detections motion. Record will record video to the SD card while the camera detects motion.
You can also turn push notifications on and off by selecting “turn alert on” or “turn alert off”.
If you are finding your camera is alerting you needlessly or failing to alert you if someone is moving, you can adjust the sensitivity for motion detection for the camera.
Go to “settings” > “Motion Sensitivity” and adjust the sliders for day and night separately
How to Improve Playback Performance
Choppy video?
Try the following to ease up the demands for data on your camera…
Decrease the Video Stream Quality
You can drop the resolution setting for the camera to make it easier on your home network’s bandwidth.
Just open up the setting here and adjust until you get the desired performance level.

Plug your camera into a wired data connection
Do some tests before throwing in the towel for using the camera wirelessly
But the facts remain – wires are still quicker…
How to evaluate your home wireless network Evaluate your wireless network
Cameras having trouble with wireless? You may want to consider upgrading your wireless network.
Lets do a basic evaluation of your home wireless network.
First, we recommend comparing your network speed with your wireless speed.

Run a speediest from a laptop of desktop connected to your router with a wired connection. http://www.speedtest.net/
Compare this value to your wireless network apps like “Speed Test” to see if you have enough available data in the area you would like to set the camera.
Test your network range
• What is your download speed in the same room as your wireless router?
• What is the download speed in the location you are trying to install the camera?
• Is there a significant drop?

What to upgrade?

If your wired connection is too slow to reach the bandwidth requirements of the camera you may need to consider upgrading your internet service.
If you have a significant drop in data when testing a wireless connection in the same room as your router, you may want to consider upgrading to a router that can provide higher data transmission speeds
If you see a significant drop in data when testing in the area you want to install your camera you can either look for an upgraded router that will offer additional range or you can expand your router range with a signal booster.

How to check and install firmware updates

Firmware updates ensure our new features will work 100% for your camera. It is a good idea to install them when you see they are available.
It is recommended that you install updates while on a wired connection to your router.
This will ensure loss of bandwidth is not an issue during updates
To check and install firmware updates

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Tap the device preview image
Look for red dot indicating firmware update available – then enter settings
Scroll down to “System Settings”
Select Upgrade – then confirm
Now wait for the upgrade to proceed
• It can take 5 – 10 minutes
• Do not quit the app or modify the camera hardware
Once complete – the app will tell you to restart the camera
• However it should automatically restart itself
• Wait 2-3 minutes for the camera to restart before checking the camera feed or settings
Check if any additional updates are available
• Sometimes there will be multiple updates available in a row. Repeat the process until no new updates are available

Desktop access link: http://cloud.serenelifehome.com/
Other issues? Check our FAQ resources and contact support online!
www.SereneLifeHome.com
Compatible Products:
You can add any number of Serene Life cameras to your account with us to monitor multiple locations!

SereneLife IPCAMHD82EU 1080p IP Camera - APP11

Troubleshooting

Can’t connect to WiFi

Connect the ethernet cable and check connection is working
Go to “camera settings” > “network” Check the WiFi status is enabled and “List” displays your home network – doublecheck the password.
In the Ethernet tab – disable the ethernet connection to force the camera to look for available WiFi network

Still having trouble?

Try deleting the camera entry from your account
Hardware rest the camera
Add the camera as a new device

SD Card is not recognized by the camera

Check the card is class 10 – 32g or less
Insert the card while the camera is powered down then power up
Try reformatting the card using your computer using “FAT32”
Test multiple SD cards

App is crashing – a feature is not working

Check for app updates
Check for camera firmware updates
Contact support with app version, mobile device model and OS version so we can update the app and fix the issue