ECOFLOW Wave 2 Portable Air Conditioner or Heater User Guide

June 12, 2024
ECOFLOW

ECOFLOW Logo Wave 2 Portable Air Conditioner or Heater
User Guide

Troubleshooting

Fault Code Error Type Solution
1 Battery pack voltage is too high • Turn off all the power supplies

(including the battery pack), let the unit stand for 5 minutes, then try to restart the unit by only charging with the AC charging cable;
• Turn off all the power supplies, and only charge with the battery pack;
• Check if firmware updates are available, and upgrade to the latest version.
2| Battery pack voltage is too low| • Turn off all the power supplies (including the battery pack), let the unit stand for 5 minutes, then try to restart the unit by only charging with the AC charging cable;
• Check if firmware updates are available, and upgrade to the latest version.
3| AC output current is too high| • Turn off all the power supplies (including the battery pack), let the unit stand for 5 minutes, then try to restart the unit by only charging with the AC charging cable;
• Check if firmware updates are available, and upgrade to the latest version.
4| Bus voltage is too high| • Turn off all the power supplies (including the battery pack), then try to restart the unit by only charging with the AC charging cable;
• Check if firmware updates are available, and upgrade to the latest version.
5| Bus voltage is too low| • Turn off all the power supplies (including the battery pack), let the unit stand for 5 minutes, then try to restart the unit by only charging with the AC charging cable
• Check if firmware updates are available, and upgrade to the latest version.
6| XT60 port temperature is too low| • Turn off all the power supplies (including the battery pack), let the unit stand for 5 minutes at room temperature, then try to restart the unit by only charging with the solar/car charging socket (XT60);
• Check if firmware updates are available, and upgrade to the latest version.
7| XT60 port temperature is too high| • Turn off all the power supplies (including the battery pack), let the unit stand for 5 minutes in a cool place, then try to restart the unit by only charging with the solar/car charging socket (XT60);
• Check if firmware updates are available, and upgrade to the latest version.
8| AC input current is too high| • Turn off all the power supplies (including the battery pack), let the unit stand for 5 minutes, then try to restart the unit by only charging with the AC charging cable;
• Check if firmware updates are available, and upgrade to the latest version.
11| PSDR board temperature is too high| • Turn off all the power supplies (including the battery pack), let the unit stand for 5 minutes in a cool place, then try to restart the unit by only charging with the AC charging cable;
• Check if firmware updates are available, and upgrade to the latest version.
12| PSDR board temperature is too low| • Turn off all the power supplies (including the battery pack), let the unit stand for 5 minutes at room temperature, then try to restart the unit by only charging with the AC charging cable;
• Check if firmware updates are available, and upgrade to the latest version.
13| The fan has stalled| • Turn off all the power supplies (including the battery pack), let the unit stand for 5 minutes, then try to restart the unit by only charging with the AC charging cable
• Check if firmware updates are available, and upgrade to the latest version.
14| Output current of XT60 port is too high| • Turn off all the power supplies (including the battery pack), let the unit stand for 5 minutes, then try to restart the unit by only charging with the solar/car charging socket (XT60);
• Check if firmware updates are available, and upgrade to the latest version.
15| Input voltage of XT60 port is too high| • Turn off all the power supplies (including the battery pack), let the unit stand for 5 minutes, then try to restart the unit by only charging with the solar/car charging socket (XT60);
• Check if firmware updates are available, and upgrade to the latest version.
16| AC input voltage is too high| • Turn off all the power supplies (including the battery pack), let the unit stand for 5 minutes, then try to restart the unit by only charging with the AC charging cable;
17| AC input voltage is too low| • Check if firmware updates are available, and upgrade to the latest version.
Fault Code| Error Type| Solution
---|---|---
18
19| Input voltage frequency is too high
Input voltage frequency is too low| • Turn off all the power supplies (including the battery pack). let the unit stand for 5 minutes. then try to restart the unit by only charging with the AC charging cable;
• Check if firmware updates are available, and upgrade to the latest version.
30
31
32| Short circuit
Compressor start-up error
Compressor operation error| • Turn off all the power supplies (including the battery pack). let the unit stand for 5 minutes. and then try to restart the unit
• Check if firmware updates are available, and upgrade to the latest version.
33| High appliance temperature| • Turn off all the power supplies (including the battery pack), let the unit stand in a cool place for 5 minutes, and then try to restart the unit
• Check if firmware updates are available, and upgrade to the latest version.
34| Low appliance temperature| • Turn off all the power supplies (including the battery pack), let the unit stand at room temperature for 5 minutes, and then try to restart the unit
• Check if firmware updates are available, and upgrade to the latest version.
35
36
37| Overvoltage
Undervoltage
Exhaust| • Turn off all the power supplies (including the battery pack). check if the air outlets are obstructed and remove the obstructions, let the unit stand for 5 minutes, and then try to restart the unit
38
39| Front fan error
Rear fan error| • Turn off all the power supplies (including the battery pack). and try to restart the unit
• Check if firmware updates are available, and upgrade to the latest version.
40| Fluorine shortage| • Turn off all the power supplies (including the battery pack), let the unit stand in a cool place for 5 minutes, and then try to restart the unit
41| Overload| • Check if the front and rear air outlets are obstructed and remove any obstructions;
• Check if firmware updates are available, and upgrade to the latest version.
50
51
52
53| Motor board communications error
Power board communications error
WiFi communications error
Temperature sensor error| • Turn off all the power supplies (including the battery pack), and try to restart the unit
• Check if firmware updates are available, and upgrade to the latest version.

If the problem persists, please contact Ecoflow after – sales service.

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Documents / Resources

| ECOFLOW Wave 2 Portable Air Conditioner or Heater [pdf] User Guide
Wave 2, Portable Air Conditioner or Heater, Wave 2 Portable Air Conditioner or Heater, Air Conditioner or Heater, Heater
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