WORLD EYECAM 3408 Dome Network Camera User Guide

3408 Dome Network Camera
User Guide

Waterproof Requirements

Please waterproof cables in accordance with the following instructions. User shall assume all responsibility for device damage caused by water due to improper waterproof measures.
NOTE!

• Before you start, connect all the needed cables and cut off the copper wires for the cables that you don’t use.
• Please use self-adhesive waterproof tape (supplied with some products) to protect the cables.
• Use waterproof components to protect the network cable. Waterproof the power cable separately if you don’t use it. The video cable does not need waterproof treatment.

1. Use insulation tape (not included in the package) to insulate the connection part of each cable.

2. Waterproof the cables with self-adhesive waterproof tape.

3. Fully stretch the waterproof tape at both ends.

4. Wrap the connection part and the cable ends tightly with waterproof tape. Make sure the tape is fully stretched during the process.

5. Tighten the tape at both ends to prevent water leakage.

6. Install the supplied waterproof components to the network cable in sequence.
   CAUTION!
   You need to mount the rubber ring onto the network cable interface first.

7. If your camera has a DC cable and you will not use it, insert the plug into the interface.

8. (Optional) After the waterproof treatment is completed, put the cables into a waterproof junction box (purchased separately).

CAUTION!

• The cable connector must not be exposed and must be kept away from water.
• Restore and fasten the device after dismounting.
• Place the power adapter in a power distribution box.

Packing List

Remarks:
The package contents may vary with device model.

• means optional and supplied with certain models only.

Safety Instructions

2.1 Precautions

• Keep the device from squeezing, vibration and moisture during transportation, storage and installation, and try to keep away from the vibration source during installation.
• Make sure the length of the power cable between the power adapter and the device is not too long, otherwise the voltage of the device is lowered, causing the device to work abnormally. If it is required to lengthen the power cable, lengthen the cable between the power adapter and the mains.
• When moving the device, do not use the tail cable to lift the device.
• When connecting to an external interface, use an existing connection terminal, and ensure that the cable terminal (latch or clamp) is in good condition and properly fastened. Ensure  that the cable is not tense during installation, with a proper margin reserved to avoid poor port contact or loosening caused by shock or shake.
• When connecting the alarm input interface, make sure the high level signal of the alarm input does not exceed 5V DC.
• If the device is installed on a wall or ceiling, make sure the device is securely installed. Use a safety wire during installation to protect the device from falling off.
• During transportation, special attention is required to protect the transparent dome cover from friction, scratch and stain, etc. In order to keep the cover clean, do not remove the protective film on the cover during mounting. After mounting is finished, remove the film before the device is powered on.
• It is a common phenomenon that static electricity may exist on the dome cover. To avoid dust adsorption by static electricity, wipe the dome cover surface with antistatic gloves after removing the protective film.

2.2 Maintenance

• If there is dust on the front glass surface, remove the dust gently using a rubber dust blowing ball.
• If there is grease or a dust stain on the front glass surface, clean the glass surface gently from the center outward using lens cleaning cloth. If the grease or the stain persists, dip detergent on the cloth to clean again until it is removed.
• Do not use organic solvents (benzene, alcohol, etc) to clean the transparent dome cover.
• Make sure the cloth is clean itself.

Appearance

3.1 Dimensions
The actual appearance may vary with device model. The figures below are for illustrative purposes only. 3.2 Cable Connection
The tail cable may vary with device model. The figure below is for illustrative purposes only.
NOTE!
For detailed specifications, see the latest datasheets. 

Mount Your Camera

4.1 Check Before Mounting

1. Check device components
   Before mounting your camera, check component types and quantities against the packing list to ensure components are complete.
   

2. Mounting position
   The bearing requirements for the mounting position may vary depending on the mounting mode.
   Make sure the mounting position is strong enough to hold the camera. Reinforce the mounting position if necessary.

3. Lightning protection and grounding requirements
   Choose proper lightning protection devices for the power supply, video and audio cables, and RS485 cables.

4. Accessory model
   Accessories such as wall mount bracket need to be used during installation. For detailed models, refer to the recommended accessory list.

4.2 (Optional) Install Micro SD Card
You need to install a Micro SD card to use the edge storage function.
NOTE!

• Please format the Micro SD card on the camera’s Web interface before use.
• Please consult your dealer or technical support for the recommended SD card specifications.
• For some cameras, you need to remove four screws on the back cover of the camera to install the SD card.

The figure below is for illustrative purposes only. The SD card slot position may vary.

CAUTION!

• Before you insert or remove the Micro SD card, be sure to disconnect power and wait till the camera stops operation; otherwise, the camera or the Micro SD card may be damaged.
• Do not disassemble the camera in high humidity environment. The high humidity inside the camera will cause lens fogging.

1. Remove the SD card cover by loosening the two screws.
2. Insert the Micro SD card into the slot.
3. Ensure the sealing ring is in position.
4. Replace the SD card cover and tighten the screws. 4.3 Wall Mount
CAUTION!

• Tighten all the screws of various joints connecting to the dome camera, including bracket and bracket adapter.
• Make sure waterproof is taken on the connection parts between the dome and the bracket, wall veneer slits, and cable outlets on the wall.
• The following installation requires you to drill a hole on the wall so the cables can be hidden and led out from the wall. You may also choose not to drill the cable hole by leading the cables from the side outlet of the bracket directly.

1. Drill holes on the wall and mount the bracket onto the wall. Remove the bracket cover and lead the cables through the bracket. 2. Screw the bracket adapter into the connector of the bracket, and fasten the fixing screw. 3. Attach the safety wire to the bracket. Lead the tail cables through the bracket adapter and out from the bracket. 4. Attach the camera to the bracket adapter. Align the cross recessed pan head screw on the bracket adapter with the notch on the camera, then push up and rotate the camera clockwise till it is blocked. 5. Tighten the two M5 screws on the bracketadapter. 6. Connect all cables and replace the bracket cover.

Startup

Check that the camera is properly installed, then connect power to start up the camera.
After power on, the camera will start self-test to check if the PTZ basic movements are normal, including pan/tilt and zoom movements. You can perform operations after the self-test is completed.

Access Your Camera

Follow these steps to access your camera through the Web:

1. Open your Internet Explorer, enter the camera’s IP address (192.168.1.13 by default) in the address bar and then press Enter to open the login page.
2. Enter the username and password (admin/123456 by default) and then click Login.

NOTE!

• DHCP is enabled by default. If a DHCP server is used in your network, your camera may be assigned an IP address, and you need to use the assigned IP address to log in.
• You may need to install a plug-in at your first login (close all browsers during installation). Please follow the on-screen instructions to complete the installation and then open the browser again to log in.
• The default password is intended only for your first login . To ensure security, please change the password after your first login. You are strongly recommended to set a strong password of at least nine characters including all three elements: digits, letters and special characters.
• If the password has been changed, please use the new password to log in.

FAQ

1. The system does not prompt me to install the plug-in at my first login on Win 7.

Follow the steps to turn off UAC on your computer: open Control Panel. Type uac in the search box, and then click Change User Account Control Settings. Drag the slider to Never Notify and then click OK. After UAC is turned off, please log in again.

2. Failed to install the plug-in?

Before you log in, follow the steps to add the camera's IP to the trusted sites in your IE: Click Tool > Internet Options > Security. Click Trusted sites, click Sites, and then add the camera's IP address. If you are using Win 7, you also need to save the setup.exe to your computer first, and then right- click the file and select Run as administrator.

3. No live videos after first login?

Please turn off the firewall on your computer and then log in again.

4. How to restore factory default settings?

Follow the steps to restore defaults in 10 minutes (only works within 10 minutes) after the camera is powered on. 1) Remove the SD card cover. 2) Press and hold the RST button for 10 seconds.

NOTE!
For some cameras, you may need to remove four screws on the back cover of the camera in order to press the RST button.

Disclaimer and Safety Warnings

Copyright Statement
No part of this manual may be copied, reproduced, translated or distributed in any form or by any means without prior consent in writing from our company (referred to as us hereafter).
The product described in this manual may contain proprietary software owned by our company and its possible licensors. Unless permitted, no one is allowed to copy, distribute, modify, abstract, decompile, disassemble, decrypt, reverse engineer, rent, transfer, or sublicense the software in any form or by any means.
Export Compliance Statement
Our company complies with applicable export control laws and regulations worldwide, including that of the People’s Republic of China and the United States, and abides by relevant regulations relating to the export, re-export and transfer of hardware, software and technology. Regarding the product described in this manual, our company asks you to fully understand and strictly abide by the applicable export laws and regulations worldwide.
Privacy Protection Reminder
Our company complies with appropriate privacy protection laws and is committed to protecting user privacy. You may want to read our full privacy policy at our website and get to know the ways we process your personal information. Please be aware, using the product described in this manual may involve the collection of personal information such as face, fingerprint, license plate number, email, phone number, GPS. Please abide by your local laws and regulations while using the product.
About This Manual

• This manual is intended for multiple product models, and the photos, illustrations, descriptions, etc, in this manual may be different from the actual appearances, functions, features, etc, of the product.
• This manual is intended for multiple software versions, and the illustrations and descriptions in this manual may be different from the actual GUI and functions of the software.
• Despite our best efforts, technical or typographical errors may exist in this manual. Our company cannot be held responsible for any such errors and reserves the right to change the manual without prior notice.
• Users are fully responsible for the damages and losses that arise due to improper operation.
• Our company reserves the right to change any information in this manual without any prior notice or indication. Due to such reasons as product version upgrade or regulatory requirement of relevant regions, this manual will be periodically updated.

Disclaimer of Liability

• To the extent allowed by applicable law, in no event will our company be liable for any special, incidental, indirect, consequential damages, nor for any loss of profits, data, and documents.
• The product described in this manual is provided on an “as is” basis. Unless required by applicable law, this manual is only for informational purpose, and all statements, information, and recommendations in this manual are presented without warranty of any kind, expressed or implied, including, but not limited to, merchantability, satisfaction with quality, fitness for a particular purpose, and noninfringement.
• Users must assume total responsibility and all risks for connecting the product to the Internet, including, but not limited to, network attack, hacking, and virus. We strongly recommend that users take all necessary measures to enhance the protection of network, device, data and personal information. Our company disclaims any liability related thereto but will readily provide necessary security related support.
• To the extent not prohibited by applicable law, in no event will our company and its employees, licensors, subsidiary, affiliates be liable for results arising out of using or inability to use the product or service, including, not limited to, loss of profits and any other commercial damages or losses, loss of data, procurement of substitute goods or services; property damage, personal injury, business interruption, loss of business information, or any special, direct, indirect, incidental, consequential, pecuniary, coverage, exemplary, subsidiary losses, however caused and on any theory of liability, whether in contract, strict liability or tort (including negligence or otherwise) in any way out of the use of the product, even if our company has been advised of the possibility of such damages (other than as may be required by applicable law in cases involving personal injury, incidental or subsidiary damage).
• To the extent allowed by applicable law, in no event shall our total liability to you for all damages for the product described in this manual (other than as may be required by applicable law in cases involving personal injury) exceed the amount of money that you have paid for the product.

Network Security
Please take all necessary measures to enhance network security for your device.
The following are necessary measures for the network security of your device:

• Change default password and set strong password: You are strongly recommended to change the default password after your first login and set a strong password of at least nine characters including all three elements: digits, letters and special characters.
• Keep firmware up to date: It is recommended that your device is always upgraded to the latest version for the latest functions and better security. Visit our official website or contact your local dealer for the latest firmware.

The following are recommendations for enhancing network security of your device:

• Change password regularly: Change your device password on a regular basis and keep the password safe. Make sure only the authorized user can log in to the device.
• Enable HTTPS/SSL: Use SSL certificate to encrypt HTTP communications and ensure data security.
• Enable IP address filtering: Allow access only from the specified IP addresses.
• Minimum port mapping: Configure your router or firewall to open a minimum set of ports to the WAN and keep only the necessary port mappings. Never set the device as the DMZ host or configure a full cone NAT.
• Disable the automatic login and save password features: If multiple users have access to your computer, it is recommended that you disable these features to prevent unauthorized access.
• Choose username and password discretely: Avoid using the username and password of your social media, bank, email account, etc, as the username and password of your device, in case your social media, bank and email account information is leaked.
• Restrict user permissions: If more than one user needs access to your system, make sure each user is granted only the necessary permissions.
• Disable UPnP: When UPnP is enabled, the router will automatically map internal ports, and the system will automatically forward port data, which results in the risks of data leakage. Therefore, it is recommended to disable UPnP if HTTP and TCP port mapping have been enabled manually on your router.
• SNMP: Disable SNMP if you do not use it. If you do use it, then SNMPv3 is recommended.
• Multicast: Multicast is intended to transmit video to multiple devices. If you do not use this function, it is recommended you disable multicast on your network.
• Check logs: Check your device logs regularly to detect unauthorized access or abnormal operations.
• Physical protection: Keep the device in a locked room or cabinet to prevent unauthorized physical access.
• Isolate video surveillance network: Isolating your video surveillance network with other service networks helps prevent unauthorized access to devices in your security system from other service networks.

Safety Warnings

The device must be installed, serviced and maintained by a trained professional with necessary safety knowledge and skills. Before you start using the device, please read through this guide carefully and make sure all applicable requirements are met to avoid danger and loss of property.
Storage, Transportation, and Use

• Store or use the device in a proper environment that meets environmental requirements, including and not limited to, temperature, humidity, dust, corrosive gases, electromagnetic radiation, etc.
• Make sure the device is securely installed or placed on a flat surface to prevent falling.
• Unless otherwise specified, do not stack devices.
• Ensure good ventilation in the operating environment. Do not cover the vents on the device. Allow adequate space for ventilation.
• Protect the device from liquid of any kind.
• Make sure the power supply provides a stable voltage that meets the power requirements of the device. Make sure the power supply’s output power exceeds the total maximum power of all the connected devices.
• Verify that the device is properly installed before connecting it to power.
• Do not remove the seal from the device body without consulting our company first. Do not attempt to service the product yourself. Contact a trained professional for maintenance.
• Always disconnect the device from power before attempting to move the device.
• Take proper waterproof measures in accordance with requirements before using the device outdoors.

Power Requirements

• Install and use the device in strict accordance with your local electrical safety regulations.
• Use a UL certified power supply that meets LPS requirements if an adapter is used.
• Use the recommended cordset (power cord) in accordance with the specified ratings.
• Only use the power adapter supplied with your device.
• Use a mains socket outlet with a protective earthing (grounding) connection.
• Ground your device properly if the device is intended to be grounded.

Battery Use Caution

• When battery is used, avoid:
  Extremely high or low temperature and air pressure during use, storage and transportation; Battery replacement.

• Use the battery properly. Improper use of the battery such as the following may cause risks of fire, explosion or leakage of flammable liquid or gas.
  Replace battery with an incorrect type;
  Dispose of a battery into fire or a hot oven, or mechanically crushing or cutting of a battery;

• Dispose of the used battery according to your local regulations or the battery manufacturer’s instructions.

Regulatory Compliance
FCC Statements

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Caution: The user is cautioned that changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
LVD/EMC Directive
This product complies with the European Low Voltage Directive 2014/35/EU and EMC Directive 2014/30/EU.
WEEE Directive–2012/19/EU
The product this manual refers to is covered by the Waste Electrical & Electronic Equipment (WEEE) Directive and must be disposed of in a responsible manner.
Battery Directive-2013/56/EC
Battery in the product complies with the European Battery Directive 2013/56/EC. For proper recycling, return the battery to your supplier or to a designated collection point.

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