Clopay Steel Garage Doors Owner’s Manual

America′s Favorite Doors®
STEEL GARAGE DOORS
CLASSIC™ STEEL, GALLERY® STEEL,
BRIDGEPORT™ STEEL AND MODERN STEEL™
CARE AND MAINTENANCE

Steel Garage Doors

This manual covers the following:

• ANNUAL MAINTENANCE
• CLEANING AND PRESERVING THE DOOR
• WINDOW CARE
• PAINTING DOOR
• WARRANTY INFORMATION

MODEL ———
SIZE ———
S/N ———
PID # ———
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For any questions please contact Clopay Consumer Services at 800-225-6729 or visit our chat line at www.clopaydoor.com

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To review our installation instructions visit:
clopaydoor.com/owners-manuals| For how-to videos and additional service and support information visit:
clopaydoor.com/residential/support

PERIODIC MAINTENANCE

Your door will need regular inspection, lubrication and cleaning. The following checklists will help keep your door and its parts in good working order and help protect it from the elements.
WARNING! A sectional garage door is a large, heavy object that moves with the help of springs under high tension. Springs, bottom brackets, cables and associated hardware are under high tension and can cause death, serious injuries or damage to the door if not properly handled. For your safety and the safety of others, follow these instructions:

• DO NOT loosen or remove bottom bracket with the spring tension engaged.
• DO NOT operate door with a broken spring.
• DO NOT manually operate door if handles are not installed or functioning properly.
• DO NOT operate door if it is too difficult to move, opens too quickly or the rollers come out of the track.
• DO NOT operate the door if glass or interior window retainer appears to be loose, cracked or warped.
• DO NOT remove screws on inside retainer.
• For assistance with these maintenance steps, repair or replacement of any parts, please contact your professional installing Clopay Dealer: https://www.clopaydoor.com/where-to-buy

VISUAL INSPECTION CHECKLIST
Monthly inspection of the door and all of its components is recommended. If something seems out of balance or adjustment, or you note any of the following, please contact your Clopay Dealer or Clopay Consumer Services at 800-225-6729.

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To download a visual of the safety containment cable visit: http://clopaypdfs.com/pdf_files/SUP0137180_EN.pdf

Visually inspect the door when in the down position for:

• Loose or bent hinges.
• Broken wheels, bent shafts or worn out bearings on rollers.
• Loose or missing bolts, screws or other fasteners on the door or track.
• Creases or bends in the track.
• Cracking or fatigue of the door panels.
• Damaged or broken springs or spring components. If the spring looks broken, it will need to be replaced.
• Standard extension springs that run alongside the door should include a safety containment cable. For a visual of the safety containment cable, scan the QR code to the right.
• Worn or frayed cables.
• Loose, cracked or warped glass panels or inside glass retainers. Inside the door, the plastic retainer holding the glass and its fasteners should appear secure.
• Tears or gaps in the bottom weather seal or perimeter seal.
• Any covered, ripped, damaged or missing warning labels.
• Any missing, broken, loose or malfunctioning door handles. There should be two lifting points on the outside and two on the inside of the garage door.

DOOR OPERATION CHECKLIST
We recommend that at least twice per year after you have visually inspected the door and all of its components to:

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For a how-to video to inspect the door visit: https://vimeo.com/106430735

❑ Check the balance of the door.

1. With the door in the down position, detach the opener (if applicable) by pulling down on the red manual release handle.
2. Next lift the door manually up to the halfway point and gently release the door.

A balanced door should hang in place and not raise or lower.
If the door does not stay in place contact your Clopay Dealer for adjustment.
❑ Check the door operation.

1. Once you have determined your door is in balance, lift the door up and down to ensure smooth operation. The door should be easily controlled when lifting and lowering.

NOTE: Be sure to reattach the opener once you confirm the door is operating properly.
❑ Safety feature for doors with automatic operators:

1. Make sure that the operator has a working safety feature.
   Photo eyes should be mounted to the left and right sides of the bottom of the door opening.

2. Make sure any door locks are disabled or removed if the door has an automatic operator.

3. Retest following opener manufacturer’s instructions.

LUBRICATE THE DOOR
At least twice per year lubricate all moving parts of the door with Clopay Garage Door Pro Lube or a synthetic lubricant:

• Lift cables at bottom bracket button
• Lock hardware where surfaces turn or slide
• Full length of torsion spring to reduce friction between coils
• Rollers at the bearing (but not the tire)
• Hinges

CLEANING AND PRESERVING THE DOOR

Doors must be cleaned and waxed at least twice a year or four times a year for harsh environments (such as coastal regions, areas with high road salt, etc.). Failure to do so may result in loss of warranty coverage. For further questions about the requirements, refer to the warranty page at the end of this manual or contact Clopay Customer Service.

CLEANING AND WAXING

• Helps prevent damage (rusting) caused by foreign matter or salt adhering to the door.
• Assists to restore the look of factory-applied finish by removing dirt and chalking.

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For how-to video visit: https://vimeo.com/106434183

CLEANING THE DOOR

Working from top to bottom of the door sections, use a well soaked cloth, sponge or soft bristle brush with either of
the following solutions:

• One cup of Simple Green® cleaning product or other non-toxic biodegradable cleaner (less than 0.5% phosphate) into two gallons of warm water
  – OR –

• Household solution such as Dawn® dishwashing detergent. DO NOT use scouring powders or solvents when cleaning the door. If preparing to paint, see cleaning instructions under “Painting” in this manual.

• Rinse door with clean water to complete cleaning and allow to dry.

NOTE: Be sure to clean behind stop molding on the sides and top of the door. Refer to “Window Care” for detail on window cleaning on the next page. DO NOT use a pressure washer on the door.

WAXING THE DOOR
After cleaning, use liquid car wax (not paste) to preserve the door’s finish. This is especially important in coastal and harsh environments. Be sure to wax any surface that may be exposed to elements such as salt, including the interior of the bottom section of the door.

• To apply the wax, follow the manufacturers, instructions.

NOTE: Be careful not to get wax on decorative hardware as this may cause discoloration.

WINDOW CARE

SNAP-IN DECORATIVE INSERTS

• Decorative inserts are designed to snap in and out of the window frame and may be installed on the inside or outside of the window.

NOTE: DO NOT REMOVE SCREWS from the window frame.
REMOVING DECORATIVE INSERTS FOR CLEANING AND PAINTING PURPOSES

• The insert has tabs on each end of each leg.
  To remove pull the center of the insert firmly out of the window.

• Replacing the insert is the reversal of the process described for removal.
  The four tabs must be pressed under the lip in the window frame.

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For how-to video visit: www.youtube.com/watch?v=7KzyaFI6SfE

WINDOW CLEANING

• Clean glass with a mild solution of a dishwashing detergent and a soft cloth.
  – For acrylic impact or decorative windows: These windows CAN ONLY be washed using a clean, soft sponge or cloth with a mild dish soap and lukewarm water. Dry with soft cloth or chamois to prevent spotting. DO NOT use any ammoniated, abrasive or solvent-based cleaners of any kind. DO NOT brush, scrub or scrape these windows.

• After cleaning, rinse thoroughly.

**IMPORTANT!** Use care when handling decorative windows to avoid scraping or scratching the surface.

GLASS REPLACEMENT
WARNING! To avoid injury, use extreme caution in handling glass window pane. When frame is removed, exposed steel edge of door may be sharp. Avoid contact with steel edges. Always wear safety glasses and gloves.
If the door is equipped with windows, and glass should need replacement, follow the steps below:

1. With someone holding the outside frame, remove screws from the inside frame retainer.
2. Pull inside frame out of door. Carefully remove broken or old glass.
3. Insert new glass.
4. With someone holding outside frame, reinsert screws into inside frame, securing glass.

PAINTING DOOR

Read these instructions completely prior to painting your door.
IMPORTANT! Failure to follow these instructions may cause damage to your door, which will result in loss of warranty.

REQUIRED PAINT
Your garage door can be painted with high quality 100% acrylic latex (flat, satin or semi-gloss) exterior grade paint.

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For a list of preapproved paints visit: info.garagedoors.com/lrv

IMPORTANT! Do not use any type of oil-based paint or alkyd modified paint.
These paints will void the warranty of your door.
We strongly recommend all doors are painted with solar reflective paint when available, especially when using darker colors and when the door is in direct sunlight or a high heat/high UV environment. These paints help reflect more sunlight keeping the surface of the door cooler.
We strongly recommend all doors are painted with solar reflective paint when available, especially when using darker colors and when the door is in direct sunlight or a high heat/high UV environment. These paints help reflect more sunlight keeping the surface of the door cooler.
For more information and a list of pre-approved paints, call Clopay Consumer Services at 800-225-6729 or visit info.garagedoors.com/lrv

PREPARING SURFACE
Before painting, the door, window frames and inserts must be free of dirt, oil, caulk, waxes and mildew. To prepare window grilles and window frames:

• Lightly scuff the entire exposed surface of window grilles and window frames with medium sandpaper (grit 60-100).

NOTE: Sanding could remove rust-inhibiting compounds from the steel portion of the door, therefore, sanding should be done only to damaged areas where bare metal has been exposed. Refer to “Paint Repair” for details on repair on the next page.
CLEANING DOOR FOR PAINTING ONLY

• Make a solution of trisodium phosphate also also known as (TSP) using 1/3 cup of powder to 1-1/2 to 2 gallons of water. NEVER BLEND CLEANERS OR AMMONIA WITH BLEACH.

NOTE: DO NOT use this if you are not planning to paint the door.

• Saturate cleaning pad (3M synthetic steel wool–gray not green) and rub with even pressure to lightly scuff surface while applying the cleaning solution over all surfaces to be painted.
• Rinse with clean water and sponge, changing water often.
• A final wipe and rinse with clean water and sponge should be done to remove any loose material.

NOTE: You must remove any wax applied to the door before cleaning (doors are not waxed in the manufacturing process). Using moderate pressure, wipe the door surface with a rag saturated with xylene (xylol). Xylene is a flammable substance, be sure to follow instructions when using.
DO NOT allow it to sit on door for extended time. Damage to your door’s paint system can occur if overexposed to this or other solvents.

PRE-TESTING PAINT
All paints are not created equal. The following test must be performed prior to application on the entire door:

• Apply paint on a small area of door (following instructions on paint container).
• Allow paint to dry and evaluate for any blistering or peeling.
• Perform adherence test by applying strip of masking tape over painted area and peel back tape. Check to see that paint adheres to door and not to tape.

NOTE: If paint shows signs of poor adherence (blistering or peeling) there may be a problem with the paint or surface preparation.
DO NOT PROCEED! A new paint or further preparation of surface is called for.
APPLYING PAINT
Follow directions on paint container and apply to door. Be sure to allow adequate drying time should you wish to apply a second coat.
NOTE: DO NOT apply paint when door surface temperature is different from manufacturer’s suggested temperature range for application.

PAINT REPAIR

Should door’s paint finish become damaged, exposing bare metal, it will become necessary to repair this area to prevent rust from forming.

• Damaged area should be lightly sanded with medium to fine sandpaper, making sure to remove all visible red and white rust.
• Wipe this area with dry, clean rag.
• Coat sanded area with high quality, rust inhibiting, zinc enriched primer. This can be found at most paint or hardware stores and should be labeled for covering bare and galvanized steel.
• Wait time specified on the primer’s instructions before proceeding with painting door.

AUTOMATIC GARAGE DOOR OPENERS

If you are installing an automatic garage door opener, installation of a reinforced mounting point is required. To avoid damage to your door, you must reinforce the top section of the door in order to provide a mounting point for the garage door opener to be attached.
IMPORTANT! DO NOT use the bracket that came with your opener or attach it directly to the door. Failure to reinforce the door as required may result in loss of warranty coverage.

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For more information on how to attach an automatic opener for Steel Residential Garage Doors visit: http://clopaypdfs.com/pdf_files/INST- 4150078_EN.pdf

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For more information on how to attach an automatic opener for Steel Sandwich Residential Garage Doors visit: http://clopaypdfs.com/pdf_files/INST- 4150077_EN.pdf

LIMITED WARRANTY

STEEL GARAGE DOORS
Subject to the terms of this Limited Warranty (“Warranty”) and any warranty policies and procedures in effect at the time a notice of a claim is received, Clopay Corporation (“Clopay”, “we”, or “our”) will repair or replace (at our sole discretion) any garage door sections/section components, hardware, or springs/spring components (collectively, “Replacement Parts”) that we determine to be defective in material or workmanship so long as timely written notice is provided within the applicable limited warranty periods provided below. This Warranty shall apply and benefit only the original purchase of a Clopay garage door product and is non-transferable.
The Warranty period begins from the date of delivery. Proof of purchase is required. Once we have verified any defect(s) with your Product through persons authorized by Clopay, we will provide – at no cost to you – Replacement Parts to the extent necessary to repair or replace any such defective sections, hardware, or springs/spring components. We reserve the right to inspect and/or verify any claimed defect, as well as the right to replace Product(s) or its components with a similar or like product or component, all within the sole discretion of Clopay. All labor costs associated with any warranty claim (including removal, reinstallation, installation, and/or finishing) will be your responsibility.
The applicable Warranty periods are as follows:

MODEL NUMBER| PAINT FINISH| SECTIONS/
DELAMINATION| WINDOWS| HARDWARE/
SPRINGS
---|---|---|---|---
4050, 4051, 4053, 4132, 4138, 4300, 4301, 4302, 4305, 4308, 4309, 4310, HDG, HDGL, HDGF, HDGC, HDGCC, HDGR, HDGRC, 2050, 2053, 2051, 2132, 2138| Single Family* – Lifetime
Other – 10 Years
Color Blast® – 5 Years| 5 Years| 10 Years| 3 Years
9130, 9131, 9132, 9133, 9134, 9135, 9138, 9139, 9200, 9201, 9202, 9203, 9204, 9205, 9208, 9209, HDPCC1, HDPRC1, HDPCC2, HDPRC2, HDP20, HDPL20, HDPF20, HDPC20, HDPR20, HDP13, HDPL13, HDPF13, HDPC13, HDPR13
94, T403, T4OL, T4OF, T42S, T42L, T42F, T41 F, 4F, 84A, HDB4, HDBF, HDSF
GD4S, GD4L, GD4SV, GD4LV, GR4S, GR4L, GR4SV, GR4LV
GD1 LU, GD1 SU , GD2LU, GD2SU, GR2LU, GR2SU, GR1 LU, GR1 SU, GD1 LP, GD1 SP, GD2LP, GD2SP, GR1LP, GR1SP, GR2LP, GR2SP
BD1 EU, BD1 NU, BD2EU, BD2NU, BR1 EU, BR1 NU, BR2EU, BR2NU, BD4N, BD4NV, BD4E, BD4EV
76V, T52S, T52L, HDS, HDSL| Single Family*-25 Years
Other* -10 Years
Color Blast® – 5 Years| 5 Years| 10 Years| 3 Years
73, 76, T50S, T5OL, 75, 75L, HDB, HDBL| Single Family-15 Years
Other -10 Years
Color Blast® – 5 Years| 5 Years| 10 Years| 3 Years
GD5S, GD5SV, GR5S, GR5SV, BD5N, BD5NV, BD5E, BD5EV
70B| Single Family*- 10 Years
Other** -10 Years
Color Blast® – 5 Years| 5 Years| 10 Years| 3 Years

• Applies to residential single family installations.
  “Other” refers to all other residential installations (including installations on facilities owned in common by condominium associations or similar organizations).
  ADDITIONAL INFORMATION REGARDING YOUR WARRANTY**
  Clopay warrants the sections of the Models listed above against the paint finish cracking, checking or peeling (i.e. losing adhesion). We warrant our rust prevention system against rust through for perforation(s) caused by corrosion originating at the steel layer. Surface rust – and rust through caused by untreated surface rust – is not covered under this warranty. Surface rust (a coating that forms on the surface when exposed to moisture) can result from failure to properly clean and maintain your door (particularly in, but not limited to, high-salt or acidic environments) or damage to the door (such as scratching). For more information about our rust prevention system and how to care for your door visit: info.garagedoors.com/maintenance.
  Window components such as frames, grilles, inserts, and clear acrylic are warranted for ten (10) years from manufacturing defects and excessive yellowing. Insulated windows are warranted for ten (10) years for material obstruction of vision resulting from film formation or dust or moisture collection between the interior surface of the insulating glass. No warranty is available for single pane glass. No warranty is available for decorative hardware.

EXCLUSIONS TO COVERAGE This warranty shall not extend to damages or defects caused by any of the following:

Paint or Stain Not Applied per Manufacturer
Specifications after Delivery of Door| Failure to Follow All Installation
Instructions| Failure to Follow Maintenance
Instructions| Faulty or Defective Installation(s)
---|---|---|---
Fire| Radiation (UV or Other)| Foreign Substances| Accident or Casualty
Harmful Fumes| Vandalism| Act(s) of God| Physical Damage
Salt Spray or Exposure| Normal Wear and Tear| Chemical Action| Abrasive Materials
Operation Beyond Rated Capacity| Improper Use or Abuse| Improper Installation or Handling| Exposure to Coastal Weather Conditions
Alteration, Modification or Use of Non-OEM/
Clopay-Approved Parts or Products| Other Painted Parts Not Pad of a
Door Section (such as stop mold)| Normal Fading or Discoloration
from Usage, Age or UV Exposure| Thermal bow as described in DASMA
Technical Data Sheet 185 www.dasma.com

If you make any repair or alteration without first providing notice to and receiving authorization from us, or use any parts, accessories, or attachments other than authorized by Clopay for use in its products, you will be solely responsible for any such repairs or parts and you may void this Warranty. Routine maintenance and related items, as well as minor adjustments or damage caused by your installer either during delivery or installation, are excluded from this Warranty. For purposes of this Warranty, minor scratches will not be considered a defect.
If you would like to submit a Warranty claim, notify Clopay Customer Service promptly after discovery of the defect by sending an email to warranty@clopay.com or calling 800-225-6729. Please be prepared to send us a proof of purchase and complete description with photographs of any issues. YOU MUST REPORT ANY MANUFACTURING DEFECTS THAT ARE IMMEDIATELY OBVIOUS OR VISIBLE AT THE TIME OF INSTALLATION (SUCH AS INCORRECT OR INCONSISTENT PAINT COLOR, MANUFACTURING DEFECTS (E.G. SURFACE CONTAMINANT(S) OR SMUDGES), VISIBLE PHYSICAL DAMAGE, OR MAJOR SCRATCHES) WITHIN FORTY FIVE (45) DAYS FROM DELIVERY OR YOUR CLAIM MAY BE BARRED. Additional copies of our installation and maintenance instructions may be obtained by calling 800-225-6729.
UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR ANY CONSEQUENTIAL OR SPECIAL DAMAGES WHICH ANY PERSON OR ENTITY MAY INCUR OR CLAIM TO INCUR AS A RESULT OF ANY DEFECT IN THE PRODUCT OR IN ANY CORRECTION OR ALTERATION THEREOF MADE OR FURNISHED BY US OR OTHERS. OUR MAXIMUM LIABILITY UNDER THIS WARRANTY SHALL BE THE PURCHASE PRICE PAID TO US WITH RESPECT TO THE GARAGE DOOR TO WHICH SUCH WARRANTY IS CLAIMED. THE LIMITATION OF LIABILITY PROVISIONS HEREIN SHALL APPLY TO ANY AND ALL CLAIMS OR SUITS BROUGHT AGAINST US, INCLUDING ANY CLAIM BASED UPON NEGLIGENCE, BREACH OF CONTRACT, BREACH OF WARRANTY, STRICT LIABILITY OR ANY OTHER THEORIES UPON WHICH LIABILITY MAY BE ASSERTED AGAINST US.
This Warranty constitutes our entire and exclusive warranty as to the Product and is the sole and exclusive remedy for product defects in material and workmanship.
We do not assume (and have not authorized any other person to assume on its behalf) any other warranty or liability in connection with any product covered by this warranty. WE MAKE NO OTHER WARRANTIES, REPRESENTATIONS OR COVENANTS, EXPRESS OR IMPLIED, WITH RESPECT TO THIS PRODUCT, INCLUDING BUT NOT LIMITED TO WARRANTIES, REPRESENTATIONS OR COVENANTS AS TO WORKMANSHIP, DESIGN, CAPACITY, QUALITY, CONDITION, MERCHANTABILITY OR FITNESS FOR ANY PURPOSE OF THE PRODUCT, EXCEPT FOR ANY “IMPLIED WARRANTY” AS THAT TERM IS DEFINED IN THE MAGNUSON-MOSS WARRANTY FEDERAL TRADE COMMISSION IMPROVEMENT ACT, SUCH IMPLIED WARRANTIES TO BE LIMITED IN DURATION TO A PERIOD OF ONE YEAR FROM THE DATE OF PURCHASE.

This Warranty gives you specific legal rights, and you may also have other rights that vary from state to state.
To the extent of any conflict between this Warranty and any other document, this Warranty shall control. If Warranty is provided in multiple languages, the English language version shall govern.
© 2020 Clopay Corporation. All rights reserved.
MOD C31-R12-0920 / C32-R09-0920 / C34-R08-0920 / C35-R09-0920

CONTACT YOUR CLOPAY DEALER FOR YOUR ANNUAL MAINTENANCE CHECK ON:

10
Cleaned door.| | | | | | | | | |
Waxed door.| | | | | | | | | |
Visual inspection of door components.| | | | | | | | | |
Lubricated all moving parts of the door.| | | | | | | | | |

www.clopaydoor.com 
1-800-2CLOPAY (225-6729)
Patents can be viewed at https://www.clopaydoor.com/patents-trademarks © 2020 Clopay Corporation. All rights reserved.
4150089-REV02-1020

References

• Write A Clopay Garage Door Review
• Owner's Manuals for Residential Garage Doors - Clopay 53 Clopay Residential Garage Doors Owner's Manuals | Clopay
• Residential Garage Door Service & Support | Clopay
• Clopay Garage & Entry Door Warranty Registration
• Residential Garage Door Painting Instructions
• Garage Doors - Commercial Doors - Entry Doors | Clopay
• Door & Access Systems Manufacturers Association | DASMA
• Vimeo Video Experience Platform with AI
• Clopay Patents & Trademarks
• Where to Buy

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