Sysmex CareWise Caresphere Workflow Solution User Guide
- October 30, 2023
- Sysmex
Table of Contents
Sysmex CareWise Caresphere Workflow Solution
Introduction
CareWise is a communication tool designed to provide software release dates
and times and service impact information related to your Caresphere WS
application.
CareWise provides the following benefits:
- Outage notifications
- Software release notifications
- Root cause analysis information
- Online uptime dashboard
Definitions
| Normal (Uptime) | The time during which a machine or service is in operation. |
|---|---|
| Information | No impact on service. Pre-release notes notifications. |
| Degraded | Time during which either the cloud is unavailable but the on-premise |
E-IC is fully operation or the on-premise E-IC is unavailable but the cloud is
fully operational.
Unavailable (Outage)| The time during which the cloud and on-premise E-IC are
both unavailable. The application is not available.
Maintenance| Scheduled event, including software updates.
Root Cause Analysis (RCA)| Documentation provided for global outages,
including cause(s) and mitigation of problems or events
Software Releases| The distribution of the newest version of a software
application
Registration
Onboarding
our Project Manager will provide an onboarding form during your project.
To add users after your project, please contact the Technical Assistance
Center (TAC) at Informatics Request@ sysmex.com or 888-879-7639 (US) or
888-679-7639 (Canada) for an onboarding form.
NOTE: Public domain email addresses such as @gmail.com or
@hotmail.com cannot be used.
Invitation
Distribution Lists are encouraged to assist and simplify user management.
Distribution lists must be able to receive external emails.
Each submitted email or distribution list will receive an onboarding email
from CaresphereWS-Status @ sysmex.com to verify the email address and
complete account setup.
Click the [Complete Registration] link in the email to accept.
Password
Enter a password to set up your account.
*NOTE: One user per distribution list must register and set up a password. Please ensure all other distribution list users are provided with the distribution list email and password information to access the online dashboard.
Access
Following setup, access the application at: https://sysmex.status.page/
Set-up and Notification Preferences
Manage Notifications
To set up notifications, select Notifications in the top left of the web page.
Enter your mobile phone number if text notifications are needed, then select
each desired option in the preferences. NOTE: Only one mobile number is
allowed per email address or distribution list.
NOTE: SMS messages will not be sent until the user has accepted the SMS
verification message from their phone. Standard message and data rates apply.
Contact Information Whitelist
Please ensure the email address CaresphereWS-Status@sysmex.com is accepted by your email system to ensure
receipt of email notifications.
Any distribution lists added must be able to accept messages from this
address.
Please ensure the following phone numbers are not blocked by your mobile phone or call blocking applications so messages can be received:
- (443) 577-4142
- (443) 371-9833
- (443) 991-7380
- (443) 637-6533
- (443) 492-2116
- (443) 991-7432
Profile
Change Password and enter Full Name as needed.
Translation
Click Translate to select a new language.
Incident Notification Examples
*NOTE: Click the link in the email or SMS notification for more details.
Status Page Features
Upcoming maintenance
Past 30 days status
Hover over each day to review any incidents. Click on an incident for more
information.
NOTE: The most severe color status will persist for any given day,
independent of the length of time of the event.
Recent incident summary
Click on any event for further information.
Sysmex links
Click links to go to the Caresphere WS Pre-Release Notes website, the Sysmex
Customer Resource Center, or the Sysmex America website.
Customer Support
Sysmex America, Inc.
577 Aptakisic Road, Lincolnshire, IL 60069, U.S.A. · Phone +1 800 379-7639 ·
www.sysmex.com/us
Sysmex Canada, Inc.
5700 Explorer Drive Suite 200, Mississauga, ON L4W0C6 Canada · Phone +1 905
366-7900 · www.sysmex.ca
Sysmex Latin America and the Caribbean
Rua do Paraíso, 148, conj.31, Bairro Paraíso São Paulo / SP – Brasil – CEP
04103-000 · Tel. +55 (11) 3145-4300 Fax +55 (11) 3145-4309 ·
www.sysmex.com.br
Program availability varies by location. Programs and specification subject to change without notice.
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>