firetv Audio Streaming for Bluetooth Hearing Aids and Devices User Manual
- June 10, 2024
- firetv
Table of Contents
GETTING STARTED
Audio Streaming for Bluetooth Hearing Aids
and Devices with Fire TV
User Manual
INTRODUCTION
Select Fire TV
devices, including Fire TV Cube (2nd and 3rd Gen), Fire TV 4-Series, Fire TV
Omni Series, and Fire TV Omni QLED Series, now support compatible Bluetooth
hearing aids for a private listening experience. With this feature, audio from
all of the movies, TV shows, and other programming you enjoy on Fire TV will
be heard only through your compatible hearing aids. This guide will walk you
through the setup process for compatible Fire TV devices.
Note: “Hearing aids” refers to compatible Bluetooth hearing devices such
as traditional hearing aids, cochlear implants, and bone conduction hearing
devices.
MEET FIRE TV DEVICES
Fire TV is the one-stop shop for all of the entertainment you love. You can
find, stream, and watch what you want. An easy-to-use Main Menu, personalized
profiles, and Alexa voice commands put you in control. Fire TV has the top
streaming apps and channels like Netflix, Prime Video, Disney+, YouTube, live
TV, music, and more. Subscription fees may apply. The improved Alexa
experience gives you greater control over your entertainment. You can now jump
to specific areas with voice.
Note: Audio streaming with compatible hearing aids is supported on Fire
TV Cube (2nd and 3rd Gen), Fire TV 4-Series, Fire TV Omni Series, and Fire TV
Omni QLED Series.
Learn more on
www.amazon.com/help/firetv/accessibility
HOW TO PAIR BLUETOOTH HEARING AIDS AND DEVICES TO FIRE TV
Note: For an optimal experience, you should be connected to a 5GHz Wi-Fi
network. You should also be within 10 feet (or 3 meters) of your Fire TV
device and make sure that it is unobstructed.
It’s also important to note that Bluetooth hearing aids can only be connected
to one device at a time. More on that below.
- When pairing your Bluetooth hearing aids with your your compatible Fire TV device for the first time, navigate to Settings on the Fire TV Main Menu bar.
- Scroll down to Accessibility, select Hearing Aids, and then Add Hearing Aids.
- Instructions on how to pair your Bluetooth hearing aids will appear.
- Disconnect your hearing aids from other devices such as your phone or your tablet. You can do so by temporarily turning off Bluetooth on all other devices.
- Put your hearing aids in pairing mode per manufacturer’s instructions. For example, you may have to open and close the battery door. Or, if the batteries are rechargeable, briefly place your hearing aids in the charging case then remove them.
- After completing these steps, click Next in the Fire TV menu to trigger a search for your hearing aids.
- If you use two hearing aids, you should see both of them listed. Note that they might have the same name, but you’ll still need to pair them separately. Select one and begin the pairing process.
- Pairing will take a few moments. When complete, you’ll be alerted that your hearing aid is paired successfully.
- You will then be prompted to pair a second hearing aid. To do so, repeat the process for pairing the first hearing aid.
- If you only have one hearing aid, you only need to go through the pairing process once.
- Once your hearing aids are paired, you can make adjustments to them in Settings or Quick Settings by pressing and holding the Home button.
HOW TO USE BLUETOOTH HEARING AIDS AND DEVICES WITH FIRE TV
VOLUME CONTROL
- You can use your remote’s volume controls to adjust the streaming volume on your hearing aids at any time.
TEMPORARILY DISCONNECTING YOUR HEARING AIDS TO TAKE A PHONE CALL
- If you want to use your Bluetooth hearing aids with another device (such as your phone), pause the program you’re watching, then turn the Bluetooth setting on your smartphone or tablet back on.
- Now disconnect your hearing aids from your Fire TV through Quick Settings by pressing and holding the Home button. Navigate down to Hearing Aid Options, and click Disconnect.
- Since your hearing aids are always in search of a Bluetooth connection, they will quickly reconnect with your smartphone or tablet or appear on their list of available devices.
- Once you’re reconnected, you’ll be able to take your call.
- When you’ve finished your call and wish to return to your Fire TV program, turn off Bluetooth on your smartphone or tablet.
- Then go back to Quick Settings by pressing and holding the home button on your remote control and navigate down to the bottom of the screen to click on Connect.
TROUBLESHOOTING
- If you find that one or both of your hearing aids aren’t working, it’s possible they didn’t pair correctly. You’ll need to start the pairing process over again.
- Remember that Bluetooth hearing aids can only be connected to one device at a time, so if you don’t see your hearing aid listed, make sure they are disconnected from other devices.
- It’s also important to remember that you should be within ten feet (or 3 meters) of your compatible Fire TV device to be able to pair with the Bluetooth hearing aids. Try moving a little closer.
Scan the QR code for Fire
TV setup support or navigate there via
amazon.com/help/firetv.
-
For more information and troubleshooting on Fire TV and the audio streaming for hearing aids, go to www.amazon.com/help/firetv/accessibility
-
For more information and troubleshooting your Starkey hearing aids go to www.starkey.com/support/get-help.
For Audibel hearing aids go to www.audibel.com/hearing-aid-use- andcare -
For Cochlear™ implants and bone anchored hearing devices, go to: https://www.cochlear.com/us/en/home/ongoing-care-andsupport/device-helpand-support
-
For a list of Bluetooth hearing aids that Fire TV supports, go to www.amazon.com/help/firetv/accessibility
References
- Help & Contact Us - Amazon Customer Service
- Fire TV Support - Amazon Customer Service
- Accessibility Features for Fire TV - Amazon Customer Service
- Audibel Hearing Care Professionals Help You Hear and Live Better
- Find the Best Hearing Aids for You | Starkey
- Official Starkey Support | Starkey Support
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