LG 55QNED7S6QA Alexa Built-in 4K Smart TV Owner’s Manual

LG 55QNED7S6QA Alexa Built-in 4K Smart TV

For any Suggestions, Opinions, Complaints, Please Call 800 54 in UAE 0800 545454 in South Africa For other countries, Please contact our local dealer or log into http://www.lg.com

Before Reading This Manual

• Read this manual thoroughly before operating your TV, and keep it for future reference.

• On the website, you can download the manual including installation, use, troubleshooting, specifications, license, etc, and view its contents on your PC or mobile device.
  User Guide: For more information about this TV, read the USER GUIDE embedded in the product. (Depending on the model)

  • To open the USER GUIDE [Support] → [User Guide]

Separate Purchase

• Separate purchase items can be changed or modified for quality improvement without any notification. Contact your dealer to buy these items. These devices only work with certain models.
• The model name or design may be changed depending on the upgrade of product functions, the manufacturer’s circumstances, or policies.
• Magic Remote Control: Check whether your TV model supports Bluetooth in the Wireless Module Specification to verify whether it can be used with the Magic Remote.
• A cable to connect antennas and external devices must be purchased separately.

Note

• Product specifications or contents of this manual may be changed without prior notice due to the upgrade of product functions.
• The items supplied with your product may vary depending on the model.
• The image shown may differ from your TV.

Warning! Safety instructions

CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE COVER (OR BACK). NO USER-SERVICEABLE PARTS INSIDE. REFER TO QUALIFIED SERVICE PERSONNEL.

Danger: This symbol is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.

Note: This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.

WARNING: TO REDUCE THE RISK OF FIRE AND ELECTRIC SHOCK, DO NOT EXPOSE THIS PRODUCT TO RAIN OR MOISTURE.

• TO PREVENT THE SPREAD OF FIRE, KEEP CANDLES OR OTHER ITEMS WITH OPEN FLAMES AWAY FROM THIS PRODUCT AT ALL TIMES.

• Do not place the TV and/or remote control in the following environments:

  • Keep the product away from direct sunlight.
  • An area with high humidity such as a bathroom.
  • Near any heat source such as stoves and other devices that produce heat.
  • Near kitchen counters or humidifiers where they can easily be exposed to steam or oil.
  • An area exposed to rain or wind.
  • Do not expose to dripping or splashing and do not place objects filled with liquids, such as vases, cups, etc. on or over the apparatus (e.g., on shelves above the unit).
  • Near flammable objects such as gasoline or candles, or expose the TV to direct air conditioning.
  • Do not install in excessively dusty places.
    Otherwise, this may result in fire, electric shock, combustion/explosion, malfunction or product deformation.

• Ventilation

  • Install your TV where there is proper ventilation. Do not install in a confined space such as a bookcase.
  • Do not install the product on a carpet or cushion.
  • Do not block or cover the product with cloth or other materials while the unit is plugged in.
  • Take care not to touch the ventilation openings. When watching the TV for a long period, the ventilation openings may become hot.

• Protect the power cord from physical or mechanical abuse, such as being twisted, kinked, pinched, closed in a door, or walked upon. Pay particular attention to plugs, wall outlets, and the point where the cord exits the device.

• Do not move the TV whilst the Power cord is plugged in.

• Do not use a damaged or loosely fitting power cord.

• Be sure to grasp the plug when unplugging the power cord. Do not pull on the power cord to unplug the TV.

• Do not connect too many devices to the same AC power outlet as this could result in fire or electric shock.

• Disconnecting the Device from the Main Power

  • The power plug is the disconnecting device. In case of an emergency, the power plug must remain readily accessible.

• Do not let your children climb or cling to the TV. Otherwise, the TV may fall over, which may cause serious injury.

• Outdoor Antenna Grounding (Can differ by country):

  • If an outdoor antenna is installed, follow the precautions below. An outdoor antenna system should not be located in the vicinity of overhead power lines or other electric light or power circuits, or where it can come in contact with such power lines or circuits as death or serious injury can occur.

• Never touch this apparatus or antenna during a lightning storm. You may be electrocuted.

• Make sure the power cord is connected securely to the TV and wall socket if not secured damage to the Plug and socket may occur and in extreme cases a fire may break out.

• Do not insert metallic or inflammable objects into the product. If a foreign object is dropped into the product, unplug the power cord and contact the customer service.

• Do not touch the end of the power cord while it is plugged in. You may be electrocuted.

• If any of the following occur, unplug the product immediately and contact your local customer service.

  • The product has been damaged.
  • If water or another substance enters the product (like an AC adapter, power cord, or TV).
  • If you smell smoke or other odors coming from the TV.
  • When lightning storms or when unused for long periods of time. Even the TV is turned off by remote control or button, AC power source is connected to the unit if not unplugged in.

• Do not use high-voltage electrical equipment near the TV (e.g., a bug zapper). This may result in product malfunction.

• Do not attempt to modify this product in any way without written authorization from LG Electronics. Accidental fire or electric shock
  can occur. Contact your local customer service for service or repair. Unauthorized modification could void the user’s authority to operate this product.

• Use only authorized attachments/accessories approved by LG Electronics. Otherwise, this may result in fire, electric shock, malfunction, or product damage.

• Never disassemble the AC adapter or power cord. This may result in fire or electric shock.

• Handle the adapter carefully to avoid dropping or striking it. An impact could damage the adapter.

• To reduce the risk of fire or electrical shock, do not touch the TV with wet hands. If the power cord prongs are wet or covered with dust, dry the power plug completely or wipe the dust off.

• Batteries

  • Store the accessories (battery, etc.) in a safe location out of the reach of children.
  • Do not short-circuit, disassemble, or allow the batteries to overheat.
  • Do not dispose of batteries in a fire. Batteries should not be exposed to excessive heat.
  • Caution: Risk of fire or explosion if the battery is replaced by an incorrect type.

• Moving

  • When moving, make sure the product is turned off, and unplugged, and all cables have been removed. It may take 2 or more people to carry larger TVs. Do not press or put stress on the front panel of the TV. Otherwise, this may result in product damage, fire hazard or injury.

• Keep the packing anti-moisture material or vinyl packing out of the reach of children.

• Do not allow an impact shock, or any objects to fall into the product, and do not drop anything onto the screen.

• Do not press strongly upon the panel with a hand or a sharp object such as a nail, pencil, or pen, or make a scratch on it. It may cause damage to screen.

• Cleaning

  • When cleaning, unplug the power cord and wipe gently with a soft/dry cloth. Do not spray water or other liquids directly on the TV. Do not clean your TV with chemicals including glass cleaner, any type of air freshener, insecticide, lubricants, wax (car, industrial), abrasive, thinner, benzene, alcohol etc., which can damage the product and/or its panel. Otherwise, this may result in electric shock or product damage.

Installation

Lifting and moving the TV

Please note the following advice to prevent the TV from being scratched or damaged and for safe transportation regardless of its type and size.

• It is recommended to move the TV to the box or packing material that the TV originally came in.
• Before moving or lifting the TV, disconnect the power cord and all cables.
• When holding the TV, the screen should face away from you to avoid damage.
• Hold the top and bottom of the TV frame firmly. Make sure not to hold the transparent part, speaker, or speaker grill area.
• When transporting a large TV, there should be at least 2 people.
• When transporting the TV, do not expose the TV to jolts or excessive vibration.
• When transporting the TV, keep the TV upright, never turn the TV on its side or tilt it towards the left or right.
• Do not apply excessive pressure to cause flexing/bending of the frame chassis as it may damage the screen.
• When handling the TV, be careful not to damage the protruding buttons.
• Avoid touching the screen at all times, as this may result in damage to the screen.
• When attaching the stand to the TV set, place the screen facing down on a cushioned table or flat surface to protect the screen from scratches.

Mounting on the Table

1. Lift and tilt the TV into its upright position on a table.
   • Leave a 10 cm (minimum) space from the wall for proper ventilation.
2. Connect the power cord to a wall outlet.

Warning

• Do not apply foreign substances (oils, lubricants, etc.) to the screw parts when assembling the product. (Doing so may damage the product.)
• If you install the TV on a stand, you need to take action to prevent the product from overturning. Otherwise, the product may fall over, which may cause injury.
• Do not use any unapproved items to ensure the safety and product life span.
• Any damage or injuries caused by using unapproved items are not covered by the manufacturer’s warranty.
• Make sure that the screws are inserted correctly and fastened securely. (If they are not fastened securely enough, the TV may tilt forward after being installed.) Do not use too much force and over-tighten the screws; otherwise, screw may be damaged and not tighten correctly.
• If a television is not positioned in a sufficiently stable location, it can be potentially hazardous due to falling. Many injuries, particularly to children, can be avoided by taking simple precautions such as:
  • Using cabinets or stands recommended by the manufacturer of the television.
  • Only using furniture that can safely support the television.
  • Ensuring the television is not overhanging the edge of the supporting furniture.
  • Not placing the television on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television to a suitable support.
  • Not standing the televisions on cloth or other materials placed between the television and supporting furniture.
  • Educating children about the dangers of climbing on furniture to reach the television or its controls.

Securing the TV to the Wall

1. Insert and tighten the eye bolts, or TV brackets and bolts on the back of the TV.
   • If there are bolts inserted at the eye-bolts position, remove the bolts first.
2. Mount the wall brackets with the bolts to the wall. Match the location of the wall bracket and the eye bolts on the rear of the TV.
3. Connect the eye bolts and wall brackets tightly with a sturdy rope. Make sure to keep the rope horizontal with a flat surface.
   • Use a platform or cabinet that is strong and large enough to support the TV securely.
   • Brackets, bolts, and ropes are not provided. You can obtain additional accessories from your local dealer.

Mounting to the Wall

Attach an optional wall mount bracket at the rear of the TV carefully and install the wall mount bracket on a solid wall perpendicular to the floor. When you attach the TV to other building materials, please contact qualified personnel. LG recommends that wall mounting be performed by a qualified professional installer. We recommend the use of LG’s wall mount bracket. LG’s wall mount bracket is easy to move with cables connected. When you do not use LG’s wall mount bracket, please use a wall mount bracket where the device is adequately secured to the wall with enough space to allow connectivity to external devices. It is advised to connect all the cables before installing fixed wall mounts.

Warning

• Remove the stand before installing the TV on a wall mount by performing the stand attachment in reverse.
• For more information on screws and wall mount brackets, refer to the Separate purchase.
• If you intend to mount the product to a wall, attach VESA standard mounting interface (optional parts) to the back of the product. When you install the set to use the wall mounting bracket (optional parts), fix it carefully so as not to drop.
• When mounting a TV on the wall, make sure not to install the TV by hanging the power and signal cables on the back of the TV.
• Do not install this product on a wall if it could be exposed to oil or oil mist. This may damage the product and cause it to fall.
• When installing the wall mounting bracket, it is recommended to cover the stand hole using tape, in order to prevent the influx of dust and insects. (Depending on model)

Antenna/Cable

Connect the TV to a wall antenna socket with an RF cable (75 Ω).

• Use a signal splitter to use more than 2 TVs.
• If the image quality is poor, install a signal amplifier properly to improve the image quality.
• If the image quality is poor with an antenna connected, try to realign the antenna in the correct direction.
• An antenna cable and converter are not supplied.
• For a location that is not supported with Ultra HD broadcasting, this TV cannot receive Ultra HD broadcasts directly. (Depending on the model)

Satellite dish

Connect the TV to a satellite dish to a satellite socket with a satellite RF cable (75 Ω). (Depending on the model)

Starting TV

Turning on the TV

You can simply operate the TV functions, using the button.

• Power On (Press)
• Power Off1) (Press and Hold) Menu Control (Press2))
• Menu Selection (Press and Hold3))

1. All running apps will close, and any recording in progress will stop. (Depending on the country)
2. You can access and adjust the menu by pressing the button when the TV is on.
3. You can use the function when you access the menu control.

Note

• If the TV is turned on for the first time after it was shipped from the factory, initialization of the TV may take a few minutes.
• Your TV’s OSD (On Screen Display) may differ slightly from that shown in this manual.
• The device must be easily accessed to a location outlet near the access. Some devices are not made by turning the on / off button, turning off the device, and unplugging the power cord.

Connections

Connect various external devices to the TV and switch input modes to select an external device. For more information on the external device’s connection, refer to the manual provided with each device.

HDMI

• When connecting the HDMI cable, the product, and external devices should be turned off and unplugged.
• Supported HDMI Audio format (Depending on model): True HD (48 kHz), Dolby Digital / Dolby Digital Plus (32 kHz / 44.1 kHz / 48 kHz), PCM (32 kHz / 44.1 kHz / 48 kHz / 96 kHz / 192 kHz)

Note

• If the device connected to Input Port also supports HDMI Deep Colour, your picture may be clearer. However, if the device doesn’t support it, it may not work properly. In that case, change the TV’s [HDMI Deep Colour] setting to off. (Depending on the model)
• [General] → [Devices] → [HDMI Settings] → [HDMI Deep Colour] (Depending on model)
• Use a certified cable with the HDMI logo attached.
• If you do not use a certified HDMI cable, the screen may not display or a connection error may occur.
• Recommended HDMI Cable Types
  • Ultra High-Speed HDMI®/™ cable (3 m or less)

USB

Some USB Hubs may not work. If a USB device connected using a USB Hub is not detected, connect it to the USB port on the TV directly. (Depending on the model)

Note

• For an optimal connection, HDMI cables and USB devices should have bezels less than 10 mm thick and 18 mm wide. Use an extension cable that supports if the USB cable or USB memory stick does not fit into your TV’s USB port. (Depending on the model)

IR Blaster

Control the set-top box (cable/satellite/IP/OTT), Blu-ray/DVD player, soundbar, game consoles, etc., using the IR Blaster. (Depending on the country) (Depending on the model)

Note

• Connect the IR Blaster cable to the TV’s IR Blaster port.
• Use universal control settings to control the device.
• Secure the IR Blaster with the 3M tape provided.

External Devices

Available external devices are Blu-ray players, HD receivers, DVD players, VCRs, audio systems, USB storage devices, PC, gaming devices, and other external devices.

Note

• The external device connection may differ from the model.
• In PC mode, there may be noise associated with the resolution, vertical pattern, contrast or brightness. If noise is present, change the PC output to another resolution, change the refresh rate to another rate, or adjust the brightness and contrast on the [Picture] menu until the picture is clear.
• In PC mode, some resolution settings may not work properly depending on the graphics card.
• If Ultra HD content is played on your PC, video or audio may become disrupted intermittently depending on your PC’s performance. (Depending on the model)
• When connecting to a wired LAN, use a CAT 7 cable with high-speed Internet transmission. (Only when the port is provided.)

Specifications

Broadcasting Specifications

 |  | Digital TV|  | Analogue TV

Television system

|  |  |  |

DVB-T/T2, DVB-C, DVB-S/S2

|  |  | PAL B/B, PAL B/G, PAL D/K, PAL-I,

SECAM B/G, SECAM D/K, NTSC-M

Program Coverage

|  | DVB-S/S21)|  | DVB-C1)| DVB-T/T21)|  |
 |  |  |  | VHF III : 174 ~ 230 MHz UHF IV : 470 ~ 606 MHz UHF V : 606 ~ 862 MHz

S Band II : 230 ~ 300 MHz

S Band III : 300 ~ 470 MHz

|  |

46 ~ 862 MHz

 | 950 ~ 2,150 MHz|  | 46 ~ 890 MHz|  |
Maximum number of storable programs|  | 6,000|  |  | 3,000|  |
External antenna impedance|  |  |  |  | 75 Ω|  |

1. Only DVB-T2/C/S2 support models.

After Sales Service (Egypt Only)

Shelf Life Time: 7 Years
LG is committed to providing all spare parts of this device during its shelf life.

• Certain 8K input/decoding standards may not be supported. An additional device may be necessary to support certain 8K standards. Upscaled and enhanced 8K images will vary depending on the source content. (Depending on the model)
  Environment Condition

  Operating Temperature|  | 0 °C to 40 °C
  Operating Humidity|  | Less than 80 %
  Storage Temperature|  | -20 °C to 60 °C
  Storage Humidity|  | Less than 85 %

• The energy information provided with the product is indicated in accordance with the regulations of each country. (Depending on the country) – The Energy consumption is measured in accordance with IEC 62087.
• Actual Energy consumption may vary depending on factors such as the type of video content being played and TV settings.
• For information on the power supply and power consumption, refer to the label attached to the product. (Depending on the country)
  • The typical power consumption is measured in accordance with IEC 62087 or each country’s energy regulations.
• On some models, the label is inside the external device connection terminal cover.
• Depending on the model or country, the typical power consumption may not be on the label.

Product Information

Open Source Software Notice Information
To obtain the source code that is contained in this product, under GPL, LGPL, MPL, and other open source licenses that have the obligation to disclose source code, and to access all referred license terms, copyright notices, and other relevant documents please visit https://opensource.lge.com.

LG Electronics will also provide an open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to opensource@lge.com. This offer is valid to anyone in receipt of this information for a period of three years after our last shipment of this product.

Troubleshooting

Cannot control the TV with the remote control.| •   Check the remote control sensor on the product and try again.

•   Check if there is any obstacle between the product and the remote control.

•   Check if the batteries are still working and properly installed ( to ,  to ).

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No image display and no sound is produced.| • Check if the product is turned on.

•   Check if the power cord is connected to a wall outlet.

•   Check if there is a problem in the wall outlet by connecting other products.

The TV turns off suddenly.| •   Check the power control settings. The power supply may be interrupted.

•   Check if the auto-off function is activated on the settings-related time.

•   If there is no signal while the TV is on, the TV will turn off automatically after 15 minutes of inactivity.

When connecting to the PC (HDMI), no signal is detected.| •   Turn the TV off/on using the remote control.

•   Reconnect the HDMI cable.

•   Restart the PC with the TV on.

Abnormal Display| •   If the product feels cold to the touch, there may be a small “flicker” when it is turned on. This is normal, there is nothing wrong with the product.

•   This panel is an advanced product that contains millions of pixels. You may see tiny black dots and/or brightly colored dots (red, blue or green) at a size of 1 ppm on the panel. This does not indicate a malfunction and does not affect the performance and reliability of the product. This phenomenon also occurs in third-party products and is not subject to exchange or refund.

•   You may find different brightness and colour of the panel depending on your viewing position(left/right/top/ down).

This phenomenon occurs due to the characteristic of the panel.

It is not related with the product performance, and it is not a malfunction.

•   Displaying a still image for a prolonged period of time may cause the image to stick. Avoid displaying a fixed image on the TV screen for a long period of time.

Generated Sound| •   “Cracking” noise : A cracking noise that occurs when watching or turning off the TV is generated by plastic thermal contraction due to temperature and humidity. This noise is common for products where thermal deformation is required.

•   Electrical circuit humming/panel buzzing : A low-level noise is generated from a high-speed switching circuit, which supplies a large amount of current to operate a product. It varies depending on the product. This generated sound does not affect the performance and reliability of the product.

---|---

• When cleaning the product, be careful not to allow any liquid or foreign objects to enter the gap between the upper, left or right side of the panel and the guide panel. (Depending on the model)
• Make sure to wring any excess water or cleaner from the cloth.
• Do not spray water or cleaner directly onto the TV screen.
• Make sure to spray just enough of water or cleaner onto a dry cloth to wipe the screen.

Regulatory

WARNING! (STABILITY HAZARD)

A television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:

• ALWAYS use cabinets or stands or mounting methods recommended by the manufacturer of the television set.
• ALWAYS use furniture that can safely support the television set.
• ALWAYS ensure the television set is not overhanging the edge of the supporting furniture.
• ALWAYS educate children about the dangers of climbing on furniture to reach the television set or its controls.
• ALWAYS route cords and cables connected to your television so they cannot be tripped over, pulled, or grabbed.
• NEVER place a television set in an unstable location.
• NEVER place the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.
• NEVER place the television set on cloth or other materials that may be located between the television set and supporting furniture.
• NEVER place items that might tempt children to climb, such as toys and remote controls, on the top of the television or furniture on which the television is placed.
  If the existing television set is going to be retained and relocated, the same considerations as above should be applied.

Symbols

WEEE

Disposal of your appliance

The symbol indicating a separate collection for electrical and electronic equipment consists of the crossed-out wheeled bin.

[For Saudi Arabia]

1. All batteries should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities.
2. The correct disposal of your old batteries will help to prevent potential negative consequences for the environment, animal, and human health.
3. For more detailed information about the disposal of your old batteries, please contact your city office, waste disposal service, or the shop where you purchased the product. Also, You can contact our LG Support Representative Call center from below link https://www.lg.com/sa_en/support/contact/telephone

FAQ’s

What is QNED technology?

QNED (Quantum Nano Emitting Diode) is a technology that combines Quantum Dot and NanoCell technologies to enhance the color accuracy and contrast of the display.

What is the resolution of the LG QNED85 Alexa Built-in 4K Smart TV?

The TV has a 4K Ultra HD resolution of 3840 x 2160 pixels, which offers stunning picture clarity and detail.

Can I connect my LG QNED85 Alexa Built-in 4K Smart TV to the internet?

Yes, the TV has built-in Wi-Fi and Ethernet connectivity options, allowing you to connect to the internet and access streaming services.

Does the TV support HDR (High Dynamic Range)?

Yes, the LG QNED85 Alexa Built-in 4K Smart TV supports HDR content, including Dolby Vision and HDR10, providing a wider range of colors and brightness levels.

What is the refresh rate of the LG QNED85 Alexa Built-in 4K Smart TV?

The TV has a refresh rate of 120Hz, which is ideal for fast-paced content such as sports and action movies.

Can I control my LG QNED85 Alexa Built-in 4K Smart TV with Alexa?

Yes, the TV has Alexa Built-in, which allows you to control the TV with your voice through an Alexa-enabled device.

What is the size of the LG QNED85 Alexa Built-in 4K Smart TV?

The TV comes in various sizes, ranging from 55 inches to 86 inches.

Can I connect external devices to my LG QNED85 Alexa Built-in 4K Smart TV?

Yes, the TV has multiple HDMI and USB ports, allowing you to connect external devices such as gaming consoles, Blu-ray players, and soundbars.

What is the sound quality of the LG QNED85 Alexa Built-in 4K Smart TV?

The TV features built-in speakers with AI Sound Pro technology, which automatically adjusts the sound settings for optimal audio quality.

What is the warranty period for the LG QNED85 Alexa Built-in 4K Smart TV?

The warranty period varies depending on the country, so refer to the warranty information provided in the user manual or contact LG customer service for more details.

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