Verizon Voicemail Service User Guide

Verizon Voicemail Service

Verizon Voicemail Service Instructions

Quick Start Guide:
The Verizon Voicemail Service is a personalized answering service that can take messages when you are not available to answer your phone. The following instructions will help you initialize and retrieve messages from your mailbox:

Initializing Your Voicemail Service

To personalize your mailbox, follow these steps:

1. Locate your Access Number at www.verizon.com/support/smallbusiness/index.htm# (locate Voicemail Access Number under the Phone section).
2. Dial your temporary password (which is either the last 4 or 7 digits of your phone number).
3. Create a new password. When prompted, enter an easy-to-remember number consisting of 4 to 10 digits, then press the # key. The service will recite the password to you.
   • Press 1 to keep the new password
   • Press 2 to cancel and change it
4. Record your name. When prompted, record your name, then press the # key. The service will recite your name.
   • Press 1 to keep the new name.
   • Press 2 to cancel and change it (Note: For Business Voicemail Service in DC, DE, MD, NJ, PA and VA, steps 4 and 5 are reversed).
5. Record your greeting. When prompted, you have 30 seconds to record your greeting. When finished recording, press the # key. The service will recite your greeting.
   • Press 1 to keep the new greeting.
   • Press 2 to cancel and re-record it.

Your Voicemail is now customized and ready to take calls.

Retrieving Your Voicemail Messages

To retrieve your messages, follow these steps:

1. Dial your Access Number. When your call is answered, the service will recite your name as you recorded it.
2. Dial your 4 to 10 digit password, The system tells you how many messages you have waiting and/or saved.
3. To hear your messages, press 1 from the Main Menu. When the message ends:
   • Press 1 to play the message again.
   • Press 2 to save the message.
   • Press 3 to erase the message.
   • Press 4 to reply to the message sender.
   • Press 5 to forward a copy of the message and include your comments.

Anytime during the message, you can:

• Press 6 to go to the end of the message (not available in DC, DE, MD, NJ, PA and VA).
• Press 7 to rewind a few seconds. Repeat to go further back.
• Press 8 to pause the message for a brief period; press any key to restart.
• Press 9 to forward a few seconds. Repeat to go further forward.
• Press # to skip to the next message at any time. (Skip option is not available in NY/CT, MA, RI).

For more information, visit verizon.com/guides. Follow the
links under Business Services to User Guides or call
1.800.837.4966.

My Access Number: [Enter your Access Number here]

My Password: [Enter your Password here]

Initializing Your Voicemail Service

The first time you use your mailbox, you must “personalize” it by using the following steps: (Voice prompts will guide you)

1. Locate your Access Number at: www.verizon.com/support/smallbusiness/index.htm# (locate “Voicemail Access Number” under the Phone section).

2. Dial your temporary password (which is either the last 4 or 7 digits of your phone number).

3. Create a new password. When prompted, enter an easy-to-remember number consisting of 4 to 10 digits, then press the # key. The service will recite the password for you.

4. Press 1 to keep the new password

5. Press 2 to cancel and change it
   Your new password cannot be:
   

6. Your telephone (or mailbox) number (or last four digits of your telephone number)

7. Seris of same numbers (e.g., 33333)

8. Sequential numbers (e.g., 23456)

9. Record your name. When prompted, record your name, then press the # key. The service will recite your name.

10. Press 1 to keep the new name.

11. Press 2 to cancel and change it (See note below).

12. Record your greeting. When prompted, you have 30 seconds to record your greeting. When finished recording, press the # key. The service will recite your greeting.

13. Press 1 to keep the new greeting. Press

14. to cancel and re-record it.

Your Voicemail is now customized and ready to take calls.
Note: For Business Voicemail Service in DC, DE, MD, NJ, PA and VA, steps 4 and 5 are reversed.

Retrieving Your Voicemail Messages

1. Dial your Access Number. When your call is answered, the service will recite your name as you recorded it.
2. Dial your 4 to 10-digit password, The system tells you how many messages you have waiting and/or saved.
3. To hear your messages, press 1 from the Main Menu.

When the message ends

• Press 1 to play the message again.
• Press 2 to save the message.
• Press 3 to erase the message.
• Press 4 to reply to the message sender.
• Press 5 to forward a copy of the message and include your comments.
• Anytime during the message, you can:
• Press 6 to go to the end of the message (not available in DC, DE, MD, NJ, PA and VA).
• Press 7 to rewind a few seconds. Repeat to go further back.
• Press 8 to pause the message for a brief period; press any key to restart.
• Press 9 to forward a few seconds. Repeat to go further forward.
• Press # to skip to the next message at any time. (Skip option is not available in NY/CT, MA, RI).
• See full user guides at: verizon.com/guides.
• My Access Number:
• My Password:
• For more information, visit verizon.com/guides
• Follow the links under Business
• Services to User Guides or call 1.800.837.4966
• © 2022 Verizon VZUG1330322

References

• Browse Verizon User Guides About Verizon
• Verizon Business Support: FAQs, Setup, Manuals and Other Resources

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