Clickatell Black Friday Campaign Software Instruction Manual
- June 4, 2024
- Clickatell
Table of Contents
Clickatell Black Friday Campaign Software
Black Friday Campaign Guide
Create an amazing holiday shopping experience with Chat Commerce! Your customers can chat with your business as they do with their best friend, parents, spouse or partner. This guide will show you how easy it is to implement Clickatell’s Chat solutions.
6 Tips to deliver a great customer experience through Chat:
Chat with Your Customers
Track orders, access digital store cards, locate your store, and offer FAQs through chat. Which of the following types of businesses are you interested in communicating with using a chat app
Stop Call Center Calls
Never put your customers on hold again – chat with them instead. Offer your customers a live agent through Chat with Clickatell Chat Desk
Chat Desk
Clickatell’s Chat Desk enables live agents to communicate with customers via chat, helping them to manage conversations, track tickets and save chat histories.
Find Your Consumers Where They Are – Chat
Shopping, purchasing, chatting with an agent, can all be done with the same experience as chatting with your parents, friends or partner.
Personalize With Chat
Deliver a differentiated customer experience by personalizing every interaction. Treat your customers as individuals with individual needs in their channel of choice – Chat.
Always On – 24x7x365
Save time, chat live with an agent, come back to a chat when it’s convenient for you, resolve issues quickly, no dropped calls or long hold times to speak with a live agent. 93% of consumers report there are benefits to communicating with a business in chat.
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* I can save time and easily get a quick response- I can respond to a chat when it is convenient for me
- I can keep all conversations in the same place
- I can use an app that I’m already using on a regular basis
- Conversations will be in one place so any agent can pick up with all history immediately there
- I don’t need to install other apps
- Businesses can easily verify my identity or personal information
- Businesses can send offers that are specific to me or my account
- I don’t want to speak to a live person
- Other
- There are no benefits compared to other communication channels
Chat Flow
Visually create engaging chat experiences and deploy them across multiple
channels. Rapidly prototype and launch exciting new products and services to
impress your customers.
Buy Buy Buy
Engage with you consumers and conduct seamless transactions, in their channel of choice – Chat. 77% of consumers are open to making a purchase using a chat app.
Would you be comfortable making a purchase using a chat app?
Chat 2 Pay
Clickatell’s Chat 2 PayTM let’s you deliver a new way to accept payments from your customers, by using chat messaging rather than having them disclose credit card details over the phone or having to use a point-of-sale device At Clickatell, we believe in creating a better world through technology and have democratized commerce in chat to make it accessible for everyone, everywhere. More information about the company can be found at clickatell.com