Nordic ID Sampo S2 UHF RFID Reader User Guide
- June 9, 2024
- nordic id
Table of Contents
- Nordic ID Sampo S2 UHF RFID Reader
- **Product Information
- Product Usage Instructions
- GETTING STARTED
- SOFTWARE
- WEB MANAGEMENT INTERFACE
- REGIONAL SETTINGS
- SERVICE AND SUPPORT
- WARRANTY
- RELATED DOCUMENTS AND CONTENT
- ABOUT NORDIC ID
- VERSION HISTORY
- APPENDICES
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
Nordic ID Sampo S2 UHF RFID Reader
**Product Information
**
The Nordic ID Sampo S2 is a fixed UHF RFID reader that offers both EU and US frequencies in one device. It has SW controllable low and normal gain functionalities and multiple connectivity options. The integrated computer with Linux OS enables the installation and operation of 3rd party applications. The Nordic ID Sampo S2 One-series is a more powerful version of the same reader with multiple connectivity options and the high-end Nordic ID NUR2-1W module. Both readers are capable of read and write UHF RFID tags.
Differences between Nordic ID Sampo S2 and Nordic ID Sampo S2 One-series:
Feature | Nordic ID Sampo S2 | Nordic ID Sampo S2 One-series |
---|---|---|
UHF RFID module | NUR-05WL2 | NUR2-1W |
Supported standard | ISO 18000-63 (EPC Class 1 Gen2v2) AES authentication in | |
accordance with ISO/IEC 29167-10 supported | ISO 18000-63 (EPC Class 1 Gen2v2) |
AES authentication in
accordance with ISO/IEC 29167-10 supported
Radiated power| Max: 1W (30dBm) ERP Min: 1.3mW (1dBm) ERP| Max: 2W (33dBm) ERP
Min: 2.5mW (4dBm) ERP
Conducted power for 500mW (27dBm) external antenna ports| 1W (30dBm)| N/A
Nominal reading distance| Up to 5m| Up to 10m
Nominal reading speed| 200 tags/s| Up to 1000 tags/s
Dimensions| (W) 200 x (L) 260 x (H) 25 mm / (W) 7.9 x (L) 10.2 x (H) 1.0
inch| (W) 200 x (L) 260 x (H) 36 mm / (W) 7.9 x (L) 10.2 x (H) 1.4
inch
Available Variants:
The Nordic ID Sampo S2 is available in three different variants depending
on the required connectivity:
- Nordic ID Sampo S2 with USB and Ethernet connectivity
- Nordic ID Sampo S2 with USB, Ethernet, and Wi-Fi connectivity
- Nordic ID Sampo S2 One-series with USB, Ethernet, Wi-Fi, and Bluetooth connectivity
Product Usage Instructions
To use the Nordic ID Sampo S2, follow these steps:
- Connect the reader to a power source using the provided power cable.
- Connect the reader to a device using one of the available connectivity options (USB, Ethernet, Wi-Fi, or Bluetooth) depending on the variant you have.
- Install any necessary drivers or software on your device.
- Place the RFID tag in the reading range of the reader.
- The reader will automatically read the tag and provide any necessary information to your device.
Note that the Nordic ID Sampo S2 and Nordic ID Sampo S2 One-series are capable of both reading and writing UHF RFID tags. Consult the user manual for specific instructions on how to write tags.
GETTING STARTED
GENERAL
Nordic ID Sampo S2 is a versatile fixed UHF RFID reader with SW controllable low and normal gain functionalities. This reader offers both EU and US frequencies in one device and multiple connectivity options. This versatile reader is suitable for multiple use cases e.g. in POS and various gate options. It’s integrated computer with Linux OS enables the installation and operation of 3rd party applications.
Nordic ID Sampo S2 One-series is a powerful fixed UHF RFID reader with multiple connectivity options. This versatile reader offers both EU and US frequencies in one device and is suitable for multiple use cases e.g. in POS and various gate options. It’s integrated computer with Linux OS enables the installation and operation of 3rd party applications. Nordic ID Sampo S2 One- series is equipped with the high-end Nordic ID NUR2-1W module. “Nordic ID Sampo S2” text is used in the user guide to cover both products unless otherwise stated.
Note that although we tend to use the term “reader”, Nordic ID Sampo S2 and Nordic ID Sampo S2 One are capable of reading and writing UHF RFID tags.
DIFFERENCES BETWEEN NORDIC ID SAMPO S2 AND NORDIC ID SAMPO S2 ONE-SERIES
Differences between Nordic ID Sampo S2 and Nordic ID Sampo S2 One-series
have been listed here:
FEATURE| NORDIC ID SAMPO S2| NORDIC ID
SAMPO S2 ONE-SERIES
---|---|---
UHF RFID module| NUR-05WL2| NUR2-1W
Supported standard| ISO 18000-63 (EPC Class 1 Gen2v2)
AES authentication in accordance with ISO/IEC 29167-10 supported
| ISO 18000-63 (EPC Class 1 Gen2v2)
AES authentication in accordance with ISO/IEC 29167-10 supported
Radiated power| Max: 1W (30dBm) ERP
Min: 1.3mW (1dBm) ERP
| Max: 2W (33dBm) ERP
Min: 2.5mW (4dBm) ERP
Conducted power for external antenna ports| 500mW (27dBm)| 1W (30dBm)
Nominal reading distance| Up to 5m| Up to 10m
Nominal reading speed| 200 tags/s| Up to 1000 tags/s
Dimensions| (W) 200 x (L) 260 x (H) 25 mm / (W) 7.9 x (L) 10.2 x (H) 1.0 inch|
(W) 200 x (L) 260 x (H) 36 mm / (W) 7.9 x (L) 10.2 x (H) 1.4 inch
Table 1 Differences between Nordic ID Sampo S2 and Nordic ID Sampo S2 One- series
AVAILABLE VARIANTS
Nordic ID Sampo S2 is available in 3 different variants, depending on the required connectivity:
CODE | DESCRIPTION |
---|---|
NPG00003 | Nordic ID Sampo S2 / UHF RFID (USB / LAN 10 /100&PoE) |
NPG00004 | Nordic ID Sampo S2 / UHF RFID (USB / LAN 10 /100&PoE / WLAN) |
NPG00005 | Nordic ID Sampo S2/ UHF RFID (USB / LAN 10 /100&PoE / WLAN / WWAN |
(3G))
Nordic ID Sampo S2 One-series is available in 5 different variants that are:
CODE | DESCRIPTION |
---|---|
NPG00006 | Nordic ID Sampo S2 One-series / UHF RFID (USB / LAN 10 /100&PoE) |
NPG00007 | Nordic ID Sampo S2 One-series / UHF RFID (USB / LAN 10 /100&PoE / |
WLAN)
NPG00008| Nordic ID Sampo S2 One-series / UHF RFID (USB / LAN 10 /100&PoE /
WLAN / 3G)
NPG00010| Nordic ID Sampo S2 One-series / UHF RFID (USB / LAN 10 /100&PoE),
CN/JP
NPG00011| Nordic ID Sampo S2 One-series / UHF RFID (USB / LAN 10 /100&PoE /
WLAN), CN/JP
AVAILABLE ACCESSORIES
CODE | DESCRIPTION |
---|---|
ACN00142 | Nordic ID Power supply 100-240 VAC, 50-60 Hz / 24 VDC for Nordic ID |
AR and Sampo S2 readers, EU (Includes power supply and cable)
ACN00143| Nordic ID Power supply 100-240 VAC, 50-60 Hz / 24 VDC for Nordic ID
AR and Sampo S2 readers, UK (Includes power supply and cable)
ACN00145| Nordic ID Power supply 100-240 VAC, 50-60 Hz / 24 VDC for Nordic ID
AR and Sampo S2 readers, US (Includes power supply and cable)
CWH00045| Nordic ID External antenna cable (Length 1m, SMA-male -connectors)
CWH00020| Nordic ID External antenna cable (Length 3m, SMA-male -connectors)
CWH00019| Nordic ID External antenna cable (Length 5m, SMA-male -connectors)
CWH00042| Nordic ID External antenna cable (Length 10m, SMA-male -connectors)
PACKAGE CONTENT
Nordic ID Sampo S2 package contains the following items
- Nordic ID Sampo S2 / Nordic ID Sampo S2 One-series
- Installation kit (screws, plugs)
- Safety and regulations card
NOTE! Power supply not included
FEATURES AND CONNECTORS OVERVIEW
WLAN and WWAN (3G) variants of Nordic ID Sampo S2 UHF RFID reader include internal WLAN and WWAN antennas.
MOUNTING
Nordic ID Sampo S2 and Nordic ID Sampo S2 One-series UHF RFID readers can be mounted using the assembly holes of the reader. A dimensional drawing of the assembly holes can be found in Figure 1. Nordic ID Sampo S2 One-series UHF RFID reader can be mounted also with M5 threaded screws to any VESA 75 and VESA 100 mounting equipment (sold separately). A template can be found on the last page of this guide.
Figure 1 Assembly holes of Nordic ID Sampo S2 and Nordic ID Sampo S2 One- series readers
POWERING THE READER
Nordic ID Sampo S2 can be powered via a DC power supply (sold separately)
or ethernet port, if the network supports power over Ethernet (PoE) feature or
a PoE injector, is being used. Regardless of what powering method is used, the
data communication can be handled via USB connection or if IP connectivity is
required then via WWAN, WLAN, or Ethernet. Nordic ID Sampo S2 powers up
automatically when connected to DC power supply or PoE.
The rated maximum power consumptions for Nordic ID Sampo S2 reader are:
- Powered via 802.3af PoE: 12W
- Powered via DC power supply (sold separately): 20W (12-24V DC)
NOTE!
WLAN and 3G are disabled If the reader is powered via the PoE. 802.3af PoE
can’t provide enough power to the reader to keep WLAN and 3G features working
as expected.
PHYSICAL CONNECTORS
Nordic ID Sampo S2 includes the following physical connectors:
- DC connector for supplying power if PoE capability is not used (power supply sold separately)
- GPIO connector (4 optically isolated inputs and outputs)
- 3 pcs SMA female antenna connectors for connecting external antennas to the reader
- USB 2.0 device mini B connector (USB HID profile supported)
- USB 2.0 host Type A connector
- Ethernet 10/100Mbps with 802.3af support
- Dual-band WLAN (optional)
- WWAN cellular connectivity (optional)
- Slot for mini SIM card (optional)
DC CONNECTOR
DC connector is used to power up the reader using Nordic ID-provided power
supplies. More information about the Nordic ID power supplies can be found
from table 0. The supported input voltage is 12 – 24V DC.
GPIO CONNECTOR
Nordic ID Sampo S2 includes a multipurpose GPIO connector that contains the
following functionalities:
- RS-232 serial port
- 4 x optoisolated inputs
- 4 x optoisolated outputs
- +5VDC supply (output)
- 12VDC / 24 VDC supply (output). 12VDC if the reader is powered via PoE and 24VDC if the reader is powered via an external power supply
The multipurpose GPIO connector can be accessed via the DE15 connector located on rear panel of the reader. Pin-out of the DE15 connector can be seen in Figure 2. The functions and electrical specifications of the GPIO connector can be found in the following tables.
Figure 2 Pin-out of DE15 connector
Table 2 Signal of GPIO connector
PIN | SIGNAL NAME | DESCRIPTION |
---|---|---|
1 | 5V output | 5V DC output, switchable on/off |
2 | RS232 TX | RS232 output |
3 | RS232 RX | RS232 input |
4 | Ground | Ground |
5 | Output 0 | Isolated output 0 |
6 | Output 1 | Isolated output 1 |
7 | Output 2 | Isolated output 2 |
8 | Output 3 | Isolated output 3 |
9 | V- | Isolated ground for inputs and outputs |
10 | Input 0 | Isolated input 0 |
11 | Input 1 | Isolated input 1 |
12 | Input 2 | Isolated input 2 |
13 | Input 3 | Isolated input 3 |
14 | V+ | Pull-up voltage for outputs, 10kΩ pull up resistors |
15 | 12V / 24V output | 12V out with POE powered and 24V out with external power |
supply
Table 3 Electrical specifications of the signals
SIGNAL NAME
| VOLTAGE MIN (V)| VOLTAGE NOMINAL (V)| VOLTAGE MAX
(V)| CONDITIONS
---|---|---|---|---
5V out| | 5| | <200mA
RS232 TX, high| 5| 5,4| | 3KΩ load to Ground
RS232 TX, low| | -5,4| -5| 3KΩ load to Ground
RS232 RX, high| 2,4| | 25|
RS232 RX, low| -25| | 0,6|
Ground| | 0| |
Outputs 0 – 3, high| | | 30| 10KΩ pull up to V+
Outputs 0 – 3, low| | 0| 0,6| max 25mA, max 150mW
V-| | 0| |
Inputs 0 – 3, high| 3| | 30| Between V+ and V-, max 6mA at 30V
Inputs 0 – 3, low| 0| | 0,7| Between V+ and V-
V+| | | 30| Between V+ and V-
12V / 24V output| | 12 / 24| | <200mA
Example schematics about how to create non-isolated and isolated solutions can be found in section 10.1.
NOTE!
If 5V or 12V / 24V output is used, connect pins 4 and 9 together.
ANTENNA PORTS
Nordic ID Sampo S2 includes 3pcs SMA female antenna connectors for connecting
external antennas to the reader. The impedance of antenna ports is 50Ω and the
maximum radiated output power is
- Nordic ID Sampo S2: 27dBm
- Nordic ID Sampo S2 One-series: 30dBm
The antenna ports can be configured independently via NUR API.
USB 2.0 DEVICE WITH MINI B CONNECTOR
Nordic ID Sampo S2 includes USB 2.0 device mini B connector for connecting the
reader to host device. Nordic ID Sampo S2 supports also USB HID class which
means the reader can act as a standard USB input device for host devices.
NOTE!
Web management interface can’t be accessed using a USB connector. The web
management interface can be accessed only using ethernet, WLAN and WWAN
connections.
USB 2.0 HOST WITH TYPE A CONNECTOR
Nordic ID Sampo S2 includes USB 2.0 host Type A connector for connecting
peripheral USB devices to the reader. The USB 2.0 host Type A connector can be
used to connect needed USB peripherals to the reader to expand its
functionalities, such as barcode scanners, memory sticks, GPS receivers, etc.
The maximum current out from the USB 2.0 host Type connector is 500mA.
ETHERNET
Nordic ID Sampo S2 includes a standard RJ-45 ethernet connector. The reader
supports 10/100Mbps speed class and 802.3af PoE.
DUAL-BAND WLAN (OPTIONAL)
Certain variants of Nordic ID Sampo S2 include dual-band WLAN supporting
2.4GHz and 5.0GHz frequency bands. The WLAN antenna is built-in, so no
external WLAN antenna is needed. Nordic ID Sampo S2 can work as a WLAN access
point to other WLAN devices thus enabling a simple and cost-efficient network
of several readers and devices.
WWAN CELLULAR CONNECTIVITY (OPTIONAL)
Certain variants of Nordic ID Sampo S2 include WWAN connectivity supporting 2G
and 3G cellular networks. WWAN antenna is built-in, so no external WWAN
antenna is needed. WWAN connectivity needs a SIM card to be functional. Please
find more information about how the SIM card is inserted to the Nordic ID
Sampo S2 from section 1.9.9.
SLOT FOR MINI SIM CARD (OPTIONAL)
The WWAN variant of Nordic ID Sampo S2 includes a slot for a mini SIM card. A
Mini SIM card is to be inserted in the slot in the right orientation to be
functional. The correct insertion orientation of the mini SIM card can be seen
in Picture 2.
USER INTERFACE
The user interface of Nordic ID Sampo S2 consists of 4 LED indicators and a
reset button on the back of the reader.
LED INDICATORS
Nordic ID Sampo S2 has four programmable LEDs for user indications. The
location of the LEDs can be seen in Picture 3. It’s possible to enable/disable
all the LEDs via web management UI and/or reader API. By default, the LEDs are
enabled. LEDs of the reader are:
- Power LED
- RFID On LED
- RFID Read LED
- Communication LED
POWER LED
By default, Power LED indicates if the power is supplied to the device via DC
power supply or PoE.
RFID ON LED
RFID On LED indicates whether the RFID reading is ON or OFF. The functionality
of the RFID On LED can be configured via NUR API if needed.
RFID READ LED
RFID Read LED indicates when tag is read. The functionality of the RFID Read
LED can be configured via NUR API if needed.
COMMUNICATION LED
Communication LED indicates whether the reader has established USB, ethernet,
WLAN or WWAN connection. The functionality of the Communication LED can be
configured via NUR API if needed. The functionality of the Communication LED
differs depending on whether USB or TCP/IP (ethernet, WLAN and WWAN)
connection is used.
- USB connection in use
- LED off: The USB cable is unplugged.
- LED on: The USB cable is connected.
- Ethernet, WLAN, or WWAN connection in use
- LED off: The reader has no IP address.
- LED blinking: The reader has an IP address, but the client application is not connected
- LED on: The reader has an IP address and the client application is connected.
RESET BUTTON
The reset button of Nordic ID Sampo S2 contains the following functionalities:
- Rebooting the reader
- Press the reset button 2s (red COMMUNICATION LED starts blinking once the reset button is pressed) and release it once the 3 green LEDs are turned on.
- Boot to recovery mode*
- If the reset button is not released, the green RFID Read and RFID On LEDs do turn off and the green Power LED is on. The communication LED starts blinking in red. After a while green RFID READ LED is turned on.
- Release the reset button when the RFID READ LED has turned on to enter to the recovery mode. This mode can be entered within 5s after the RFID READ LED has been turned on.
- Factory reset
- If the reset button is not released red COMMUNICATION LED starts blinking even faster and the green RFID ON LED is turned on
- Release the reset button when the RFID ON LED has turned on to enter to the factory reset mode. This mode can be entered within 5s after the RFID ON LED has been turned on.
Recovery mode can be used to repair the reader
NOTE!
If reset button is pressed over 5s after the RFID ON LED has turned on and the
red COMMUNICATION LED has started blinking even faster, releasing the reset
button will perform a normal reboot.
BUZZER
Nordic ID Sampo S2 includes a buzzer for sound indications. The buzzer can be
controlled via SW.
CAPACITIVE SENSOR
Nordic ID Sampo S2 includes a capacitive sensor for triggering reading. The
capacitive sensor can be controlled via SW. The location of the capacitive
sensor can be found in Figure 3 (red circle). The diameter of the capacitive
sensor is 27mm.
RF PROFILES
This section applies only to Nordic ID Sampo S2 One-series reader. Nordic ID
NUR2-1W UHF RFID module supports three different kind of RF profiles. The
profiles are Robust, Nominal and High speed. It’s important to select the
correct RF profile based on use case and environment. More detailed
description about the RF profiles can be found below:
- Robust
- A robust RF profile is intended to be used in challenging environments. It provides the best filtering against the interfering signals coming from nearby reader(s), other signal sources and the reflective environment. This profile uses link frequency of 250 kHz and a Miller 4 coding scheme providing read rates up to 200 tags/s. Due to the low data speed and best filtering the Robust RF profile provides the best sensitivity.
- Nominal
- Nominal RF-profile is the default setting of readers containing Nordic ID NUR2-1W UHF RFID module. It uses link frequency of 300 kHz and Miller 2 coding providing read rates up to 350 tags/s.
- High speed
- A High-speed RF profile is intended to be used in use cases where the highest read rates are required. It uses link frequency of 400 kHz and FM0 coding and provides read rates up to 1000 tags/s. Due to the high data speed the profile is quite sensitive to interferences.
NOTE!
Read rates will depend from the environment, reader settings, tag population
and tag type.
ANTENNA CHARACTERISTICS
Nordic ID Sampo S2 readers includes an internal wideband circularly polarized
UHF RFID antenna. Their reading distance can be controlled via software by
configured the transmission power level.
- Nordic ID Sampo S2 in normal mode (max tx level): 5 m / 16 ft
- Nordic ID Sampo S2 in low-gain mode (min tx level): 1.5 m / 5 ft
- Nordic ID Sampo S2 One-series in normal mode (max tx level): 10 m / 33 ft
- Nordic ID Sampo S2 One-series in normal mode (min tx level): 10 m / 33 ft
NOTE!
The reading range depends on used tag and environment
USING EXTERNAL ANTENNAS WITH NORDIC ID SAMPO S2
Sometimes there can be challenging areas in the reading zone that needs extra
coverage. For this purpose, there are 3 SMA female connectors (AUX1, AUX2 &
AUX3) in the Nordic ID Sampo S2 reader. The external antennas can be
enabled/disabled via SW and be used to improve reading performance and
accuracy.
THERMAL MANAGEMENT
Nordic ID Sampo S2 reader includes sophisticated thermal management features
that do prevent overheating issues if the reader is used in too-warm
environments. The reader monitors the temperatures of the onboard computer and
RFID module and adjusts operation points based on the temperature information.
The onboard computer starts the mitigation scheme (for example clock
frequencies of CPUs are dropped) when the temperature of the onboard computer
reaches 85°C.
The thermal mitigation scheme of the UHF RFID module follows the following temperatures:
- 80°C – UHF RFID reading operations are suspended for 100ms. Suspend time is increased by 20ms by every °C temperature rises until the temperature reaches 90°C. The thermal mitigation scheme is turned off once the temperature drops below 80°C. High temperature warning message (TEMP_HIGH) is sent via NUR API to host. The warning message contains also current temperature information.
- 90°C – UHF RFID reading operations are shut down until the temperature goes below 90°C. Once the temperature is below 90°C, above mentioned mitigation scheme is taken into use. Over temperature warning message (TEMP_OVER) is sent via NUR API to host. The warning message contains current temperature information.
SOFTWARE
All documentation about SW, SW features and application development can be
found on GitHub.
https://github.com/NordicID/ar8x_samples
NORDIC ID RFID APPLICATIONS FOR NORDIC ID SAMPO S2
Nordic ID provides the following Windows tools to test and configure the
reader. The tools are available via Nordic ID Support pages:
http://www.nordicid.com/en/downloads/
NORDIC ID RFID DEMO
The nordic ID RFID Demo application is for conducting the reading tests. It
allows connecting the devices and commencing the reading procedure. The
application provides statistics on the reading performance and logging
capabilities for a more thorough evaluation. As the Nordic ID RFID
Configurator, this application also allows adjusting the RFID parameters on
the fly for better understanding how they impact on the reading performance.
The difference however is that altered settings cannot be stored permanently
into the device. The settings are reverted to defaults upon the power cycle.
NORDIC ID RFID CONFIGURATOR
Nordic ID RFID Configurator is meant for configuring the reader settings. The
settings can be e.g. related to network settings or RFID reading parameters
and stored into the device as new defaults. Note that e.g. the RFID reading
parameters can be assigned to the reader by the host application after
successfully connecting to the device also. The RFID Configurator is also the
tool for updating the device firmware if seen as necessary.
NORDIC ID AR8X APPLICATION SIGNING TOOL
To provide more security to the SW platform, the application zip files need to
be signed with the Nordic ID-provided signing tool. The public key generated
to the zip file will be then verified against the list of files when
installing the zip file to the reader. This makes sure that only valid content
from the zip file can be installed.
The tool in question is called Nordic ID Application Signing Tool. The tool
can be used to sign pre-built zip files, as also to create new zip files from
scratch.
WEB MANAGEMENT INTERFACE
Nordic ID Sampo S2 includes a web management interface that can be accessed
with a web browser. The web management interface is used to configure the
reader and manage applications. Documentation about the web management
interface can be found on GitHub.
https://github.com/NordicID/ar8x_samples.
NOTE!
The web management interface cannot be accessed using USB connectors. The web
management interface can be accessed only using ethernet, WLAN, and WWAN
connections.
REGIONAL SETTINGS
Nordic ID UHF RFID readers support an operating frequency range between 860 – 960MHz. Some of the readers cover the full operating frequency band and some of them have two subbands which are 868 ETSI band (865.6 – 867.6 MHz) and 915 FCC band (902 – 928 MHz). Regional organizations such as ETSI and FCC have set rules and requirements for operating frequencies, output power and other RF parameters for the UHF RFID readers to comply with local regional requirements.
Nordic ID has created a set of regional settings in order to fulfill local regulations. Nordic ID is required to ensure that compliance of Nordic ID products will remain after production. The solution for this is that products including UHF RFID functionality are set and locked in production based on customer order e.g. if a product is ordered to Europe, it will be locked to the ETSI region. And, if a product is ordered to the Australian region, it is locked to the Australian region. When a product is locked to an individual region, it will comply with local regulations of the region.
SERVICE AND SUPPORT
For technical inquiries regarding Nordic ID devices or software development, please contact our Technical Support:
- E-mail: support@nordicid.com
- Telephone: +358 2 727 7790
As a manufacturer, Nordic ID stands responsible for providing repair services for its devices during and after the warranty period. Together with partners Nordic ID serves customers globally. When your Nordic ID device needs repair, always use Nordic ID Service or our authorized service partners. We want to make sure that your Nordic ID product serves you in the best possible way, and by using our preferred service partners the quality of the service is trustworthy and the spare parts are original. This way the existing product warranty remains, and you receive a 3-month service warranty for the repaired devices.
Nordic ID works together with full support and primary support partners. Full
support partners can handle both warranty and non-warranty repairs on behalf
of Nordic ID in their own regions. In addition, Nordic ID has a network of
smaller repair centers, primary support partners, who offer the first line of
support to their customers locally.
For any inquiries about Nordic ID repair service please contact:
- E-mail: service@nordicid.com
- Telephone: +358 2 727 7791
WARRANTY
Nordic ID warrants that the Products are at the time of delivery free from defects in materials and workmanship, provided the Products remain unmodified and are operated under normal and proper conditions. The warranty period is longer of twenty-four (24) months from the date of delivery in case the Customer is an end-customer or twenty-seven (27) months from the date of manufacture in case the Customer is a reseller. Spare parts are warranted against defects in workmanship and materials for a period of ninety (90) days from the date of delivery to the Customer.
RELATED DOCUMENTS AND CONTENT
Documents mentioned below can be found on Nordic ID Support webpages:
- Nordic ID Sampo S2 Datasheet
- Nordic ID Sampo S2 Quick Guide
- Nordic ID Safety and Regulations Guide
- Nordic ID GitHub account for developers (https://github.com/NordicID)
ABOUT NORDIC ID
Nordic ID is at the center of today’s real-time item tracking and reliable RFID technology. We help organizations fight the damaging effects of item loss, facilitate streamlined business procedures, and stay ahead of the competition.
We are ready to help you take advantage of our wide range of products and services designed to fit your needs. Contact us now, and we will help you to tackle your challenges and get your business to the next level.
Nordic ID Group
Salo IoT Center Joensuunkatu 7 FI-24100 Salo FINLAND
tel. +358 2 727 7700
fax +358 2 727 7720
Website: www:www.nordicid.com
E-mail: info@nordicid.com.
VERSION HISTORY
Version | Date | Modifications |
---|---|---|
1.0 | 19.1.2018 | The first version |
1.1 | 5.4.2018 | Reset button section updated |
1.2 | 7.5.2018 | Picture 2 corrected. Changes to several sections. |
1.3 | 28.09.2021 | Added Asian variants, dimensions added, back plate template |
of Sampo S2 One
APPENDICES
EXAMPLE SCHEMATICS OF GPIO INTERFACE
No isolation, 5V pull-up voltage
No isolation, 12V / 24V pull up voltage
Isolated inputs and outputs, 12V / 24V pull up voltage
BACKPLATE TEMPLATE OF SAMPO S2 ONE
The Nordic ID Sampo S2 One variant has a back metal plate, that acts both as a
heat dissipator and as a VESA mounting plate. Therefore, the next page is a
real 1:1 size template of that back plate. It can be printed to support
mounting the Nordic ID Sampo S2 One.
Nordic ID Group
Salo IoT Center Joensuunkatu 7 FI-24100 Salo FINLAND
tel. +358 2 727 7700
fax +358 2 727 7720
Website: www:www.nordicid.com
E-mail: info@nordicid.com.
References
- Nordic ID: RAIN RFID Solutions, Inventory Management & Asset Pooling
- Technical documentation for the Nordic ID devices
- Nordic ID · GitHub
- GitHub - NordicID/ar8x_samples: Example applications for ar8x with installation packages
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