Starkey QUICKTIP Fall Detection and Alerts App User Guide
- June 9, 2024
- Starkey
Table of Contents
QUICKTIP Fall Detection and Alerts App
User Guide QUICKTIP
Fall Detection and Alerts
User Guide
How it Works
Once the Fall Detection and Alert system is active, a fall can be
automatically detected, or a Manual Alert can be initiated by the user.
Reference Fall Detection and Alert Setup QuickTIP for more information on
achieving an active system.
A fall is automatically detected, or a Manual Alert is initiated by the
user
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If a fall is automatically detected or a Manual Alert is initiated by the user with the push and hold user control, the timer will start. The timer will count down from 60 seconds or 90 seconds depending on the user-selected preference in the Fall Alert settings within My Starkey.
Notifications will show on the lock screen after a fall is detected or a Manual Alert is initiated. -
An alert is sent to contact(s) or is canceled
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Contact(s) are notified that a fall was detected or an alert was manually initiated
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Alert text message is received by the contact. Tap the link within the text message.
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Contact(s) verify their phone number.
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Contact(s) tap Confirm to inform the user the alert text message was received.
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Tap on the map to view location details for the user. If the user has disabled Location Settings, contact(s) cannot view location details/map.
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User receives notification that the alert was received by contact(s)
After contact(s) confirm the alert text message was received, a notification will show on the lock screen and the user will hear an audible indicator in their hearing aids that says “Alert received.”
Fall Alert Settings in My Starkey
Modify Fall Alert preferences by going to: Health > Fall settings
NOTE: Settings for Countdown timer, Alert sounds, Alert message, and
Contacts impact both Auto Alert and Manual Alert.
Fall Alert Settings
A System active: Banner
indicates status of system (active or inactive).
B Auto alert: Tap the slider to turn Auto alert on/off.
C Sensitivity: Sensitivity settings impact Auto alert feature.
D Manual alert: Tap the slider to turn Manual alert On/Off.
E Countdown timer
F Alert sounds
G Alert message
H Contacts: Add a contact (up to 3).
Other
Fall Alert Notifications are not a Substitute for Emergency Services and will
not Contact Emergency Services
Fall Alert notifications are merely a tool that may assist in communicating
certain information to one or more third-party contacts the user has
identified. My Starkey does not communicate with emergency services or provide
emergency assistance in any way and is not a substitute for contacting
professional emergency services. The operation of My Starkey’s fall-detection
features depends on wireless connectivity for both the user and the user’s
designated contact(s), and the feature will not successfully deliver a message
if Bluetooth® or cellular connectivity is lost or interrupted at any point in
the communication pathway. Connectivity can be lost under a number of
circumstances, such as: a paired mobile device is out of range of the hearing
aid(s) or otherwise loses connectivity with the hearing aid(s); the hearing
aids or mobile device are not turned on or sufficiently powered; a mobile
device is in airplane mode; a mobile device malfunctions; or if bad weather
interrupts a mobile device’s network connectivity.
Fall Alert Feature is a General Wellness Product (Not Regulated as a
Medical Device)
The Fall Alert feature is designed and distributed as a General Wellness
product. The Fall Alert feature is not designed or in any way intended to
detect, diagnose, treat, cure, or prevent any specific disease or particular,
medical condition and is not targeted to any specific or particular
population. Rather, the Fall Alert feature is designed only to detect that a
user may have fallen and try to send a text message in response to such an
event, in support of the user’s general health.
Additional information can be found in the operations manual that comes with
the hearing aid and the My Starkey End User License Agreement, which is
available in My Starkey and must be read and agreed to before using My
Starkey.
Features may vary by country.
This app may have slight differences depending on your phone. My Starkey and
the Starkey logo are trademarks of Starkey Laboratories, Inc.
The Bluetooth® word mark and logos are registered trademarks owned by
Bluetooth SIG, Inc. and any use of such marks by Starkey is under license.
Apple, the Apple logo, iPhone, iPod touch, App Store and Siri are trademarks
of Apple, Inc., registered in the U.S. and other countries.
©2023 Starkey Laboratories, Inc. All Rights Reserved. 2/23 FLYR4087-00-EN-ST
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