BISSELL 3518 Series Crosswave Hydrosteam Multi Surface Cleaner User Manual

CROSSWAVE® HYDROSTEAM™ ALL-IN-ONE MULTI-SURFACE CLEANER
3515 AND 3518 SERIES

Product Overview

1. Upper Handle

2. Fingertip Controls

3. Solution and Steam Spray Trigger

4. Clean Water Tank

5. Clean Out Cycle Button

6. Dirty Water Tank Removal Button

7. Dirty Water Tank with
   Filter and Strainer

8. Control Panel

9. Brush Roll Window

Meet your new BISSELL® product!
Go to support.BISSELL.com for a comprehensive walkthrough of your new purchase, including videos, tips, support, and more. Want to get started right away? This guide has all the information you need to set up your new product. Let’s take a look…

IMPORTANT SAFETY INSTRUCTIONS

READ ALL INSTRUCTIONS BEFORE USING YOUR APPLIANCE.
When using an electrical appliance, basic precautions should be observed, including the following:

WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK OR INJURY:

• Connect to a properly grounded outlet only. See grounding instructions.
  Do not modify the three-prong grounded plug.

• Do not leave appliance when it is plugged in. Unplug from outlet when not in use and before servicing.

• Use indoors only.

• Do not immerse. Use only on surfaces moistened by cleaning process.

• Always install float before any wet pick-up operation.

• Use only BISSELL® cleaning products intended for use with this appliance to prevent internal component damage. See the Cleaning Formulas section of this guide.

• Do not allow to be used as a toy. Close attention is necessary when used by or near children.

• Do not use for any purpose other than described in this user guide. Use only manufacturer’s recommended attachments.

• Do not use with damaged cord or plug. If appliance is not working as it should, has been dropped, damaged, left outdoors, or dropped into water; do not attempt to operate it and have it repaired at an authorized service center.

• Do not pull or carry by cord, use cord as a handle, close door on cord, or pull cord around sharp edges or corners. Do not run appliance over cord. Keep cord away from heated surfaces.

• Do not unplug by pulling on cord. To unplug, grasp the plug, not the cord.

• Do not handle plug or appliance with wet hands.

• Do not put any object into openings. Do not use with any opening blocked; keep openings free of dust, lint, hair, and anything that may reduce air flow.

• Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts of the appliance and its accessories.

• Turn OFF all controls before plugging or unplugging appliance.

• Use extra care when cleaning on stairs.

• Do not use to pick up flammable or combustible materials (lighter fluid, gasoline, kerosene, etc.) or use in areas where they may be present.

• Do not pick up anything that is burning or smoking, such as cigarettes, matches, or hot ashes.

• Unplug from outlet before filling, rinsing, or cleaning.

• Do not turn over the steam-cleaning nozzle, or touch the surface of the nozzle when using the steam-cleaner.

• Do not apply steam directly to any person or animal.

• Do not touch the steam-cleaning nozzle or adjacent surfaces when steam-cleaning or when the nozzle is heated.

• Use only manufacturer’s recommended attachments – use of attachments not provided or sold by BISSELL may cause fire, electric shock or injury.

• Do not turn your appliance ON until you are familiar with all instructions and operating procedures.

• Keep appliance on a level surface.

• Do not leave steam cleaner unattended.

• Do not use appliance in an enclosed space filled with vapors given off by oil-based paint, paint thinner, some moth-proofing substances, flammable dust, or other explosive or toxic vapors.

• Do not use to pick up toxic material (chorine bleach, ammonia, drain cleaner, etc.)

• Do not pick up hard or sharp objects such as glass, nails, screws, coins, etc.

•  Plastic film can be dangerous. To avoid danger of suffocation, keep away from children.

SAVE THESE INSTRUCTIONS
THIS MODEL IS FOR HOUSEHOLD USE ONLY.
COMMERCIAL USE OF THIS UNIT VOIDS THE MANUFACTURER’S WARRANTY.
WARNING
Improper connection of the equipment-grounding conductor can result in a risk of electrical shock. Check with a qualified electrician or service person if you aren’t sure if the outlet is properly grounded. DO NOT MODIFY THE PLUG. If it will not fit the outlet, have a proper outlet installed by a qualified electrician. This appliance is designed for use on a nominal 120-volt circuit, and has a grounding attachment plug that looks like the plug in the illustration. Make certain that the appliance is connected to an outlet having the same configuration as the plug. No plug adapter should be used with this appliance.
GROUNDING INSTRUCTIONS
This appliance must be connected to a grounded wiring system. If it should malfunction or break down, grounding provides a safe path of least resistance for electrical current, reducing the risk of electrical shock. The cord for this appliance has an equipment-grounding conductor and a grounding plug. It must only be plugged into an
outlet that is properly installed and grounded in accordance with all local codes and ordinances.

IMPORTANT INFORMATION

• When finished using the product, wrap cord around cord wrap for storage. Store unit indoors in a dry location in an area where the product is not likely to get damaged.
• Any other maintenance or servicing not included in this manual should be performed by an authorized service representative.

Warranty

Limited 3-year warranty, may vary by state. Visit support.BISSELL.com or call 1-844-383-2630 for complete warranty information.

What’s in the Box?

Standard accessories may vary by model. To identify what should be included with your purchase, please refer to the “Carton Contents” list located on the carton top flap.

Assembly

Go to support.BISSELL.com for assembly videos.

Changing the Brush Roll
Visit BISSELL.com to purchase additional brush rolls.

Filling the Clean Water Tank
Go to support.BISSELL.com to watch additional how-to videos.

*Compatible BISSELL formulas include: Multi-Surface, Wood Floor, PET Multi-Surface with Febreze Freshness, Hard Floor Sanitize, Simply Multi-Surface Pet
Certain trademarks used under license from The Procter & Gamble Company or its affiliates.
WARNING To reduce the risk of fire and electric shock due to internal component damage, use only BISSELL cleaning fluid intended for use with the appliance.

Controls and Cleaning Modes

Fingertip Controls

1. **** Mode
   Switch between SteamWash™ mode, hard floor mode, area rug modes. Mode selection appears on the foot display.

2. **** Power
   Turn the machine ON and OFF

3. Clean Out Cycle
   Automatic self-cleaning cycle

Foot Display & Cleaning Modes
Mode selection appears on the foot display.
When powered ON, starts in Steam Wash mode.
Area Rug Mode
Refresh area rugs and clean dry messes such as crumbs, dirt, hair, and more.
Steam Wash™ Mode
Power through tough, stuck-on messes on hard floors and remove dirt on area rug with the power of Hydro Steam™ Technology.
Hard Floor Mode
Clean everyday messes on sealed hard floors such as tracked-in mud, spilled cereal and milk, coffee, and cooking splatters.

Cleaning Your Floors
For cleaning tips for stuck-on messes and more, visit support.BISSELL.com.
Note: Before cleaning area rugs, check the manufacturer’s tag and test an inconspicuous spot on the rug for colorfastness. Don’t use on silk or delicate rugs.

Sanitizing Hard Floors
Please read the Hard Floor Sanitize formula label prior to each use. Use on hard nonporous floors only.

Emptying the Dirty Water Tank

Using the Clean Out Cycle
Note: Empty dirty water tank before beginning and be sure the strainer and filter stay dry. Use the Clean Out Cycle after each use.

WARNING To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from electrical outlet before performing maintenance or troubleshooting.
After-Cleaning Care

Storing Your Machine

When finished using the product, wrap cord around cord wrap for storage. Store machine indoors in a dry location in an area where the product is not likely to get damaged.
NOTICE To reduce the risk of a leaking condition, do not store machine where freezing may occur. Damage to internal components may result.
WARNING To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from electrical outlet before performing maintenance or troubleshooting.

Troubleshooting

Below are some of the issues you may run into. If you don’t see the issue you’re experiencing below, scan the QR code or visit support.BISSELL.com.

Streaking
OR
loss of suction power| Too much solution dispensed.| Go over area without spraying solution.|
Brush roll window is not latched.| Reinstall brush roll window.|
Debris channel in foot is clogged.| Clean channel with a paper towel.|
Filter is clogged by debris and/or is wet.| Remove debris clogging filter screen. Clean and dry filter.|
Brush roll is wet and dirty.| Clean and dry brush roll.|
No spray or stea—| Clean water tank is not seated properly.| Remove and reseat tank.|
Not holding trigger to spray solution.| Hold trigger continuously while using machine.|
SteamWash” is turned off.| Press mode button on handle to change to SteamWash mode. Ensure steam indicator light is on.|
Steam system is not primed.| Prime machine by holding trigger for 30 seconds. expelling steam.|
Steam ports are clogged.| Wipe underside of front steam bar with a wet towel.|
Leaking| Clean water tank or lid is damaged.| Remove tank from machine and inspect for damage on tank and/or lid. If damage is found, contact us.|
Dirty water tank is damaged.| Remove tank from machine and inspect for damage. If damage is found, contact us.|
Dirty water tank is full.| Empty tank following steps on page 8.|
Brush roll isn’t turning| Brush roll is not installed properly.| Reinstall brush roll following steps on page 4.|
Machine is standing upright.| Recline machine to turn brush roll on.|
Brush roll stalled by debris.| Unplug machine and remove brush window and b!. roll to remove obstruction.|
Machine is not on storage tray / machine is not plugged in.| Place machine on storage tray and plug in.|
Clean-On: Lys .o
working|
Clean tank low.| Refill tank.|
Dirty water tank is full.| Empty tank before starting the Clean-Out Cycle.|
Machine won’t turn ON
…| Brush roll stalled by debris.| Unplug machine. Remove brush window and brush roll to remove obstruction.|
Handle not installed properly.| Reinstall handle and push down until it clicks into place.|
Drips on floor during cleaning| :leaning with water only.| Add BISSELL cleaning formula to tank.|
Holding trigger after cleaning pass.| Release trigger to stop dispensing solution and 51..- making forward and backward passes to suction excess water.|
Brush roll stops turning unxpectedly and motor continues to operate| Machine is overheating.| Unplug machine from power and allow to cool.|

Note: Any other servicing should be performed by an authorized service representative.
WARNING To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from electrical outlet before performing maintenance or troubleshooting.

We’re Waggin’ Our Tails!
BISSELL proudly supports BISSELL Pet Foundation® and its mission to help save homeless pets. When you buy a BISSELL® product, you help
save pets, too. We’re proud to design products that help make pet messes, odors and pet homelessness disappear.
Visit BISSELLsavespets.com to learn more. But wait, there’s more!
Join us online for a complete guide to your new product, including troubleshooting, product registration, parts, and more.
Go to support.BISSELL.com.

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References

• BISSELL® | Vacuum Cleaner, Carpet Cleaner, Steam Cleaner and Parts
• BISSELL® Pet Promise
• Support Home Page

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