Avem Quirks Medisafe Plus Fridges User Guide

Quirks Medisafe Plus Fridges
User Guide

Acknowledgement

Thank you for purchasing this Avem Quirks Medisafe Plus Refrigerator. This refrigerator is purpose-built, for the storage of medical vaccines. We recommend that you read  this user guide before operating the Medisafe Plus refrigerator and retain it for future reference.
Contact Information
Should you require assistance, guidance or technical support, please contact: Avem Quirks Australia Pty Ltd. (Head Office) 9 Business park drive,
Lynbrook VIC 3975
Phone: 1800 658 120
Email: [email protected]
Medisafe Plus Warranty
Your new Medisafe Plus vaccine refrigerator is covered by a 24-month warranty on parts and labour. Avem Quirks Australia will repair or replace, at our discretion, any  component found to be faulty in workmanship or operation for a period of 24 months from the time of installation.
Avem Quirks Australia would like to stress the importance of reading all provided documentation and instructions PRIOR to the storage of any vaccine or product stock.
Full instructions on the safe and appropriate operation of your unit, along with telephone support, are available in order to ensure that your new Medisafe Plus refrigerator operates efficiently and to its capacity.
Failure to follow instructions, especially involving setting of cabinets and start up, may result in the loss of or damage to valuable stock through incorrect operation of the unit.
Avem Quirks Australia cannot be held responsible for the loss of or damage to stock.
Please refer to the National Vaccine Storage Guidelines: Strive for 5 (available from the Department of Health at http://www.immunise.health.gov.au/internet/immunise/publishing.nsf/Content/provider- store) for further information about vaccine storage management or contact your  local State/Territory health authority (contacts provided on Page 16). Avem Quirks National Service Support Line: 1800 658 120

Getting Started

If the vaccine cabinet was shipped to you, please wait at least three hours prior to turning it on. This will allow the oil in
the compressor time to settle after shipping.
Avem Quirks Medisafe Plus refrigerators are powered by electric current, which can cause serious injury. Any installation, cleaning, or troubleshooting must be conducted  with the electrical power source disconnected from the unit.

• ****The following precautions should be taken while the unit is in operation:
• ****Ensure the appropriate power is supplied to the unit. Note: Avem Quirks Medisafe Plus units are designed to operate at 220240V, 50Hz.
• Do not plug several appliances into the same multiple receptacle
• Electrical components should not come into contact with water
• Ensure the power cord is not damaged. If the cord becomes damaged, it must be replaced by the manufacturer, a certified service agent or qualified service professional.

It is strongly recommended that any servicing of the unit be performed by Avem Quirks Australia.

Installation

• Place the Medisafe Plus refrigerator in a location with a flat surface that is approximately level, with reasonable clearance from any walls, and without exposure to direct sunlight.
• Allow clearance to the right, left, back and top. This will reduce power consumption and allow the internal cooling system to function correctly. The unit is not to be  placed in confined areas where air flow and heat dissipation are restricted.
• Ensure that the appropriate power is supplied to the unit. Note: Avem Quirks Medisafe Plus refrigerators are designed to operate at 220-240V, 50Hz. National and local  codes provide specific electrical and mechanical installation requirements and recommendations covering equipment and equipment wiring.
• Plug in and turn on the power to the Medisafe Plus refrigerator. Ensure the power point is secure, that the refrigerator cannot be accidentally unplugged or switched off.
• Plug in and turn on the power to the AQ Box Temperature Monitoring. This is to be plugged into the same PowerPoint as the Medisafe+ refrigerator. Ensure the plug is secure and cannot be accidently unplugged

When the power is first turned on, the Min-Max temperature display will show an alert “PF” flashing on the display.
This informs the operator there has been a loss of power and can be acknowledged by pressing the red “set” button on the Min-Max display.

Basic Operation-First use

• The power failure alert “PF” should be acknowledged by pressing the red “set” button once on the Min-Max temperature display.
• It is recommended the Min/Max Thermometer is reset on first start up. To reset, follow as below Press and hold the red set button for 8 seconds to ensure the Min-Max values have been reset.
  Note: The Min-Max display will first show rT–NNN–rE—°C ( rT is the number of hours since the last reset, before displaying the rE (reset) confirmation).

The Medisafe Plus refrigerator is pre-set for operation between 2° and 8°

• AQ Box Cloud Monitoring Device will begin to log data as soon as it is powered.

Stocking the Medisafe+ Refrigerator

The Medisafe Plus vaccine refrigerator is designed to maintain a uniform temperature inside the cabinet. To do so, sufficient air flow is required to prevent “cold spots” from  forming. Thus, it is important that an appropriate level of care be taken in stocking the refrigerator.

• Cool the vaccine refrigerator before stocking with vaccine. Avem Quirks Australia recommends allowing the refrigerator to run for at least 6 hours prior to loading with vaccines.
  *There will be a small amount of condensation produced inside the Medisafe plus refrigerator, this will dissipate over time.
• Distribute stock evenly throughout the refrigerator.
• Ensure vaccines with the shortest expiry are stored at the front of the refrigerator.
• DO NOT place stock directly against the supply air panel at the rear of the refrigerator. This could cause the stock to freeze.
• DO NOT place large cartons inside the refrigerator (i.e. at the bottom of the cabinet). Remove smaller boxes from the carton and place them evenly spaced on the  shelves.
• Some vaccines are sensitive to ultraviolet (UV) light. Please check the specific vaccine storage guidelines before removing vaccines from their boxes.
• If trays are used, ensure they are made of plastic, with holes to allow for sufficient air flow, and spaced evenly on the shelves.
• DO NOT overstock the refrigerator.
• If very few vaccines are stocked, thermal mass (such as pre – cooled water bottles) should be added to the refrigerator in areas of open space.

Silencing the alarm

• The cooling system of the Medisafe Plus refrigerator is controlled by an electronic controller, incorporating an audible and visual alarm, should the cabinet temperature  fall or rise outside the specified range (+2 to +8°C). This is likely to occur during the first cooling cycle and may occur if the door is left open for an extended period of time.
• To silence the alarm: press the red SET button on the Top Left electronic Min/Max thermometer.

When you first turn the cabinet on, if it does not reach a temperature below 8 degrees within 10 minutes, it will alarm.
This is a normal function. All the operator is required to do is press the set/mute button to silence the alarm and restart the cooling process. Avem Quirks National Service Support Line: 1800 658 120

Temperature Control System

• This highly accurate electronic control, located in the top right of the control panel (pictured below), incorporates a temperature probe and thermostat.
• A temperature probe measures the air temperature in the cabinet.
• The electronic controller is programmed to the required temperature parameters (+2°C to +8°C).
• The controller cycles the refrigeration system to maintain the air temperature inside the cabinet, within the required parameters.

Should the temperature of the cabinet fall or rise outside the set parameters, the controller will trigger both an audible and visual alarm (The digital display will flash  “LO” for below set parameter or “HI” for above set parameter).
A suitable delay (5-10 min.) is programmed into the system to prevent unnecessary false alarms (such as door being open for extended periods).
If an alarm condition occurs, press the set button to silence the audible alarm.

The electronic controller is pre-programmed, during the manufacturing process.
The only button the operator is required to press is the set/mute button. If the cabinet alarms, you can press this to silence it. Any reprogramming of the controller must be done by a person approved by Avem Quirks Australia.
When the cabinet is first powered on, if it does not reach a temperature below +8 °C within 10 minutes, it will alarm. This is a normal function. All the operator is required to do is press the set/mute button to silence the alarm and restart the cooling process If an alarm condition has occurred, please allow 10-15 minutes for recovery.
Should you experience any issues with the Medisafe Plus refrigerator maintaining temperature within the set parameters, please contact Avem Quirks National Service Support Line: 1800 658 120

Min-Max Temperature Display

• The top left display is the minimum and maximum temperature recorder. This displays the current air temperature inside the cabinet, and also provides the user with the  minimum and maximum air temperatures reached inside the refrigerator since the last reset.

• To display the minimum air temperature the cabinet has reached, since the last reset, press the MIN button on the Min/Max display, identified with a “down” arrow. The temperature will flash for several seconds, then the display will return to the current air temperature inside the cabinet.

• Similarly, to display the maximum air temperature the cabinet has reached, since the last reset, press the max button on the Min-Max display, identified with an ‘up’ arrow. The temperature will flash for several seconds, then the display will return to the current air temperature inside the cabinet.

• Please Note: The maximum temperature will rise if the door is left open for an extended period of time, resulting in a “Temperature Fault” Notification being sent.

• To reset the Min-Max display, press and hold the red set button for approximately 8 seconds. The display will show the number of hours that have been logged since the  last reset, then “rE” will be shown on the display to confirm all values have been reset.
  ****It is essential that the reset button is pressed before leaving the premises to ensure a true reading is viewed the following morning.

• (Some regulations governing vaccine storage may require you to reset the display more frequently than once daily, please check with your State/Territory health authority  for further information).
  ****The current temperature before pressing the re-set button should be between the required temperatures of +2°C to +8°C.

AQ Box –Cloud Based Temperature Monitoring Device

• Open up Google Chrome, Microsoft Edge, Internet Explorer, Fire Fox or Safari

• In search area at the top ocr the page type —http://agbox.avemquirks.com.au/login
  

• Type in your email address and the password your requested on your subscription form and press login

From here you will go to the front page
On the left of the page are “TABS” to manoeuvre or by using the dropdown “Updated Now” area of each box to select the device

1. DASHBOARD – give an overview of the monitored devices
2. DEVICES – if you have multiple devices this is where you can choose which device to view.
3. USER SETTINGS – this is where you can add or delete notification responses and who receives them and how often. Also allows the user to manage passwords
4. REPORTS – this is where you view and download the monitored device temperature history and fault reports
5. LOGOUT- this is to logout as a user

USER SETTINGS
Under the USER SETTINGS tab here is how you can also manage passwords and notifications Change Password — modify/reset passwords
Notifications — view modify/delete

Running Temperature Reports

Running a Temperature Report

• Under Report choose – “Device Temperature”
• Select the Device in the drop Down Box
• Choose the “From” date and time
• Choose the To date and time
• Choose the “Reading every (minutes) – this can be from 1- 99 minutes

Once all parameters are set click the “Generate” button and the report will generate in the background
A video on how to generate a report can be found by following this link: https://youtu.be/H_vxKJ4CVVk

TROUBLESHOOTING

Service should be performed only by qualified maintenance or refrigeration mechanics.
For assistance, please contact Avem Quirks Toll Free: 1800 658 120

power is supplied to the unit. Ensure the power plug is in the ON position.
Before turning on check to see if it is safe!
Check fuses from main power supply.
If there is an Electrical supply issue,
please contact your Electrician.
If it is a Medisafe fridge issue, please
contact AvemQuirks 1800 658 120
Why is my Fridge alarming when I turned it on?| When you turned on your fridge, it is not inside the pre-set temperature range of between +2°C & +8°C.
You can press the any button on the controller or the red button on the Min/Max display to silence the alarm.
The fridge will continue to come down into range.
Temperature is too low| Check that there is sufficient air flow inside the refrigerator cabinet; that there are no large boxes or trays, stock is evenly distributed throughout the shelves, and there is space between stock and the evaporator plate at the rear of the cabinet.
A “Temperature Fault” Notification will be sent
Temperature is too high| Ensure that the unit is not located in direct sunlight, or in an area where the ambient temperature is above 30°C.
Check the condenser coil (located at the back of the unit) to ensure that air flow and heat dissipation are not restricted.
Check that the door has not been left open.
Check that the seal has not been damaged, allowing cold air to escape from the refrigerated cabinet. If a new seal is required, please contact Avem Quirks Australia.
A “Temperature Fault” Notification will be sent
In case of a power outage, how long will my Medisafe Plus fridge stay cold?| There is no determinable time frame for this and will depend on variables such as, current stock levels in the fridge as body mass will hold temperature for longer periods, and the current room temperature. It will also vary We recommend that you are familiar with the Australian guidelines for Vaccine Storage, strive for 5, and that your cold chain management system accords with guidance it provides. For more information about correct storage of Vaccine, please contact one of our experienced support staff. Strive for 5 guidelines can be downloaded here – http://www.immunise.health.gov.au/.
My unit needs to be serviced How do I arrange this?| Your AQ Box will send a “Service Notification” at 11 Months from install date to remind you.
Please call our National Service number of 1800 658 120 or email: medisafe.alertaavernquirks.com.au and provide the Serial number of your Medisafe
Plus fridge and one of our experienced service technicians to assess and repair your equipment.

The symbol means that this product should not be treated as a household waste.
To prevent potential negative consequences for the environment and health, be sure this product is correctly disposed of and recycled.
Further information on the disposal and recycling of this product, please contact your Distributor, after Sales Service or the waste Treatment Service.

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