IKEA UDDARP Washing Machine User Manual

IKEA UDDARP Washing Machine

Please refer to the last page of this manual for the full list of IKEA- appointed Authorized Service Centre and relative national phone numbers.

Safety Information

IMPORTANT TO BE READ AND OBSERVED

Before using the appliance, read these safety instructions. Keep them nearby for future reference. These instructions and the appliance itself provide important safety warnings, to be observed at all times. The manufacturer declines any liability for failure to observe these safety instructions, for inappropriate use of the appliance or incorrect setting of controls. Very young children (0-3 years) should be kept away from the appliance. Young children (3-8 years) should be kept away from the appliance unless continuously supervised. Children from 8 years old and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge can use this appliance only if they are supervised or have been given instructions on safe use and understand the hazards involved. Children must not play with the appliance. Cleaning and user maintenance must not be carried out by children without supervision. Never open the door forcibly or use it as a step.

PERMITTED USE

CAUTION: The appliance is not intended to be operated by means of an external switching device, such as a timer, or separate remote controlled system. This appliance is intended to be used in household and similar applications such as: staff kitchen areas in shops, offices and other working environments; farm houses; by clients in hotels, motels, bed & breakfast and other residential environments; areas for communal use in blocks of flats or in launderettes. Do not load the machine above the maximum capacity (kg of dry cloth) indicated in the programme table This appliance is not for professional use. Do not use the appliance outdoors. Do not use any solvents (e.g. turpentine, benzene), detergents containing solvents, scouring powder, glass or general purpose cleaners, or flammable fluids; do not machine wash fabrics that have been treated with solvents or flammable liquids.

INSTALLATION
The appliance must be handled and installed by two or more persons – risk of injury. Use protective gloves to unpack and install – risk of cuts. If you want to stack a dryer on top of your washing machine, first contact our After- Sales Service or your specialist dealer to verify whether this is possible. This is only possible if the dryer is attached to the washing machine by means of appropriate stacking kit available through our stores. Move the appliance without lifting it by the worktop or top lid. Installation, including water supply (if any) and electrical connections and repairs must be carried out by a qualified technician. Do not repair or replace any part of the appliance unless specifically stated in the user manual. Keep children away from the installation site. After unpacking the appliance, make sure that it has not been damaged during transport. Once installed, packaging waste (plastic, styrofoam parts etc.) must be stored out of reach of children – risk of suffocation. The appliance must be disconnected from the power supply before any installation operation – risk of electric shock. During installation, make sure the appliance does not damage the power cable – risk of fire or electric shock. Only activate the appliance when the installation has been completed.

• Do not install your appliance where it may be exposed to extreme conditions, such as: poor ventilation, temperatures below 5°C or above 35°C.
• When installing the appliance make sure that the four feet are stable and resting on the floor, adjusting them as required, and check that the appliance is perfectly to level using a spirit level.
• If the appliance is being installed on wood or “floating” floors (certain parquet and laminate materials), secure a 60 x 60 x 3 cm (at least) sheet of plywood to the floor then place the appliance on top of this.
• Connect the water inlet hose(s) to the water supply in accordance with the regulations of your local water company.
• The washing machine is fitted with transport bolts to prevent any possible damage to the interior during transport. Before using the machine, it is imperative that the transport bolts are removed.
• After their removal, cover the openings with the 4 enclosed plastic caps.
• Make sure that the ventilation openings in the base of your washing machine (if available on your model) are not obstructed by a carpet or other material.
• Use only new hoses to connect the appliance to the water supply. The old hose-sets should not be reused.
• The supply water pressure must be in the 0.1-1 MPa range.
• Do not repair or replace any part of the appliance unless specifically stated in the user manual. Use only authorized After-sales Service.
• Self or non-professional repair may lead to dangerous incident resulting in live or health threatening and/or significant property damage.
• The spare parts for the household machine will be available for 10 years after placing the last unit on the market as dictated by the European Ecodesign regulation.

ELECTRICAL WARNINGS

• It must be possible to disconnect the appliance from the power supply by unplugging it if plug is accessible, or by a multi-pole switch installed upstream of the socket in accordance with the wiring rules and the appliance must be earthed in conformity with national electrical safety standards.

• Do not use extension leads, multiple sockets or adapters. The electrical components must not be accessible to the user after installation. Do not use the appliance when you are wet or barefoot. Do not operate this appliance if it has
  a damaged power cable or plug, if it is not working properly, or if it has been damaged or dropped.

• If the supply cord is damaged, it must be replaced with an identical one by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard – risk of electric shock.

CLEANING AND MAINTENANCE

WARNING: Ensure that the appliance is switched off and disconnected from the power supply before performing any maintenance operation. To avoid the risk of personal injury use protective gloves
(risk of laceration) and safety shoes (risk of contusion); be sure to handle by two persons (reduce load); Never use steam cleaning equipment (risk of electric shock). Non-professional repairs not authorized by the manufacturer could result in a risk to health and safety, for which the manufacturer cannot be held liable. Any defect or damage caused by non-professional repairs or maintenance
will not be covered by the guarantee, the terms of which are outlined in the document delivered with the unit.

About your new product

Your new washing machine/dryer is equipped with the following features to help you achieve perfect results.

amount and the type of load. This allows to save up to 50% on energy water and time. (Comparison between maximum load and 1Kg load on washer with sensors technology and Cotton 60° program).
Fresh Plus| End of cycle treatment. After the cycle ends, a perfect combination of gentle steaming and tumbling starts, keeping the garments fresh for up to 6 hours.

This treatment reduces the risk of creases formation, and inhibits the proliferation of the main bad odour sources

Steam Care| A delicate steam-only program designed to refresh clothes, remove unpleasant odours, relax fibers and smooth creases.
Inverter Motor| The motor reliability is ensured by the brushless technology and the inverter control achieve high energy efficiency.
Drum moves| Drum moves frequency and duration are tailored to each type of washed items (fabrics, colours and shape) ensuring care and performance.
Pause / Open the Door / Reload| Simply press the “Pause” button if you wish to add or remove laundry, then press it again to continue the programme.

Product Description

1. Worktop
2. Detergent dispenser
3. Control panel
4. Door handle
5. Door
6. Water filter – behind plinth
7. Plinth (removable)
8. Adjustable feet (4)

DETERGENT DISPENSER

1. Main wash compartment
   • Detergent for the main wash
   • Stain remover
   • Water softener
   • If powder detergent is used, the “removable plastic partition A” is not needed and it could be placed in the slot B.
   • Removable plastic partition (A) comes in a plastic bag as a fitting with caps.
2. Prewash compartment
   • Detergent for the prewash
3. Softener compartment
   • Fabric softener
   • Liquid starch Pour softener or starch solution only up to the “MAX” mark.
4. Release button (press to remove the detergent dispenser for cleaning)

ACCESSORIES
The Stacking Kit is available at IKEA stores.

STACKING KIT
By which your dryer can be fixed on top of your washing machine to save space and to facilitate loading and unloading your dryer in the higher position.

DOOR

Control Panel

1. “ON/OFF” button
2. Programme selector
3. “Start/Pause” button
4. “Spin” button
5. “Intensive rinse” button
6. “Clean+” button
7. “Start delay” button
8. “Fresh Plus”/ “Key lock“ button
9. “Temperature” button

DISPLAY INDICATORS

First Use

Remove any manufacturing debris:

• Select the “Cotton” programme at a temperature of 60°C.
• Pour a small quantity of detergent powder into the main wash compartment   of the detergent dispenser (maximum 1/3 of the quantity the detergent manufacturer recommends for lightly soiled laundry).
• Start the programme without adding any laundry (with empty drum).
• See section “DAILY USE” for more information on how to select and start a programme.

Daily use

PREPARING THE LAUNDRY

Empty pockets

• Coins, paper clips, etc. could damage the load and the washing machine components.
• Tissues will break down during the wash cycle, and the fragments will have to be subsequently removed by hand.

Close all zippers, buttons, and hooks. Tie all ribbons or belts

• Insert the smaller garments (e.g. nylon hosiery, belts, etc.) and garments with hooks (e.g. braziers) into a fabric bag or a pillowcase with a zipper.
• Remove any rings from curtains, or else place the curtains inside a fabric bag together with the rings.

HOW TO USE THE WASHING MACHINE

1. Load laundry

Open the door and load the laundry. Load the articles one at a time loosely into the drum, without overfilling. Observe the load sizes given in the “PROGRAMME CHART” table.
Overloading the machine will result in unsatisfactory washing results and creased laundry.

Close door

• Make sure that no laundry gets stuck between door glass and rubber seal. Close the door so that you can hear it click shut.

Open water tap

• Make sure that the washing machine is connected to the water mains. Open the water tap.

Switch on washing machine
Press the “ON/OFF” , the “Start/Pause” lamp flashes slowly.

Set the desired programme
Select the required programme with the “Program selector” dial. The washing machine automatically displays the default temperature setting and then the duration of the washing cycle. Adjust the temperature and/or spin speed settings if needed with the relative buttons.

Change the temperature, if needed
Press the “Temperature” button to progressively lower the temperature setting until cold wash has been set (“- -“ will be shown on the display). Pressing the button again sets the highest possible setting.

Change spin speed, if needed
Press the “Spin” button to progressively decrease the spin speed until the spin cycle is turned off (“0” will be shown on the display). Pressing the button again sets the highest possible setting.

Select functions, if needed
Press the button to select the function; the respective symbol on display illuminates. Press the button again to cancel the option; the light extinguishes.

• If the selected function is incompatible with the program set, the incompatibility will be signalled by a buzzer (3 beeps) and the corresponding indicator light will flash.
• If the selected function is incompatible with another previously set function, only the most recent selection will remain active.

Add detergent

• Pull out the detergent dispenser and add detergent (and additives/softener) into the relative compartments as described in section “DETERGENT DISPENSER”. Observe the dosing recommendations on the detergent pack.
• Correct dosing of detergent / additives is important, because:
• it optimizes the cleaning result
• it avoids irritating residues of surplus detergent in your laundry
• it saves money by avoiding waste of surplus detergent
• it protects the washing machine by avoiding calcification of  components
• it respects the environment by avoiding unnecessary environmental burden.

Delaying the start of a programme

• To set a programme to start at a later time, see the section “FUNCTIONS / START DELAY” at page 12.

Start program

• Press the “Start/Pause” . The relative indicator lamp illuminates, the door locks and the “Door locked” indicator lights up with a “beep”.
• To avoid overflow, do not open the detergent dispenser during a running programme anymore. The remaining programme duration can vary. Factors like unbalance in the wash load, or foam formation, can have an effect on the programme duration.

Change the settings of a running programme, if needed
You can still change the settings while a programme is running. The changes will be applied, provided the respective programme phase has not finished yet.

To change the settings of a running programme:

• Press “Start/Pause”  (confirmation “beep”) to put the running programme on pause.
• Change your settings.
• Press “Start/Pause”  (confirmation “beep”) again to continue the programme. If you have changed the programme, do not add detergent for the new programme.

To prevent that a running programme is changed by accident (for instance by children), use the “Key lock” (see section “FUNCTIONS”). Pause a running programme and open the door, if needed

• Press “Start/Pause” to pause a running programme.
• Provided water level or temperature is not too high, the “Door locked” indicator light turns off. You can open the door, for example to add more laundry, or to remove laundry which was loaded by mistake.
• Press “Start/Pause” to proceed with the programme.

Cancelling a running programme, if needed

• Press and hold the “ON/OFF“ button: a count down is shown in the display until the washing machine stops.
• If the water level and temperature are low enough, the door unlocks and may be opened.
• The door remains locked if there is water in the drum. To unlock the door, switch the washing machine on, select the “Spin & Drain” programme and turn the spin option off by setting the spin speed to “0“.
• The water is emptied and the door unlocks at the end of the programme.

Switch off the washing machine after programme End

• At the end of the cycle, the message “END” is shown on the display.
• The door can only be opened when the symbol “Door locked” light turns off.
• Check that the “Door locked” indicator is off, then open the door and take out the laundry.
• Press “ON/OFF” to switch the washing machine off.

To save energy, if the washing machine is not switched off manually with the button, it turns off automatically approximately 30 minutes after the end of the programme. Leave the door ajar to let the interior of the washing machine to dry.

Programs

For choosing the appropriate programme for your kind of laundry, always respect the instructions on the care labels of the laundry. The value given in the tub symbol is the maximum temperature possible for washing the garment.

Mixed
For washing lightly to normally soiled resilient garments in cotton, linen, synthetic fibres and mixed fibres.

White
For washing normally to heavily soiled towels, underwear, table and bed linen, etc in resilient cotton and linen. Only when the temperature is selected at 90°C the cycle is provided with a prewash phase before main washing phase. In this case it is recommended to add detergent both, in the prewash and main wash section.

Cotton
Normally to heavily soiled and robust cottons.

Eco 40-60
For washing normally soiled cotton garments declared to be washable at 40 °C or 60 °C, together in the same cycle. This is the standard cotton programme and the most efficient in terms of water and energy consumption.

Sport
For washing lightly soiled sports clothing (tracksuits, shorts, etc.). For best results, we recommend not exceeding the maximum load indicated in the‚‘‘PROGRAMME CHART‘‘. We recommend using liquid detergent, and adding the amount suitable for half-load.

Duvet
Designed for washing eiderdown padded items such as double or single duvets, cushions and anoraks. It is recommended to load such padded items in the drum with the edges folded inwards and not to exceed ¾ of the drum’s volume. For optimal washing, we recommend using a liquid detergent.

Steam Care
This programme refreshes garments by removing bad odours and relaxing the fibres (1 kg, roughly 3 items). Insert dry items only (that are not dirty) and select programme “Steam Care”. Garments will be a little damp at the end of the cycle and can be worn after a few minutes. The “Steam Care” programme makes ironing easier.

Spin & Drain
Spins the load then empties the water. For resilient garments. If you exclude the spin cycle, the machine will drain only.

Rinse & Spin
Rinses and then spins. For resilient garments.

Quick 30’
For washing lightly soiled garments quickly. This cycle lasts only 30 minutes, saving time and energy.

Cotton 20°C
For washing lightly soiled cotton garments, at a temperature of 20 °C.

Wool
All wool garments can be washed using programme ‚“Wool“ even those carryng the “hand-wash only “ label. For best results, use special detergents and do not exceed max kg declaration of laundry present in the Programme chart.

Delicates
For washing particularly delicate garments. Preferably turn garments inside out before washing.

Synthetics
For washing soiled garments made from synthetic fibres (such as polyester, polyacrylic, viscose, etc.) or cotton/synthetic blends.

Functions

• If the selected function is incompatible with the set programme, the incompatibility will be signalled by a buzzer (3 beeps).
• If the selected function is incompatible with another previously set function the function will not be enabled.

CLEAN+

Clean+ is an function working on 3 different levels (Intensive, Daily and Fast) that are specially designed to set the right washing action, depending on your cleaning needs:

• Intensive : this function is designed for high levels of dirtiness, removing most stubborn stains.
• Daily : this function is designed to remove everyday stains.
• Fast : this function is designed to remove lightly soiled stains.

INTENSIVE RINSE
By selecting this function, the efficiency of the rinse is increased and optimal detergent removal is guaranteed. It is particularly useful for sensitive skin. Press the button once, two or three times to select an additional rinses after the standard cycle rinse and remove all traces of detergent. Press the button again to go back to the “Normal rinse” rinse type.

START DELAY
To set the selected programme to start at a later time (Max 24h), press the button to set the desired delay time.
The symbol ****lights on the display when this fuction is enabled. To cancel the delayed start, press the button again untile the value ‚‘‘0‘‘ is shown on the display.

FRESH PLUS
This function enhances washing performance by generating steam to inhibit the proliferation of the main bad odor sources inside the machine. After steam phase, the washing machine will perform gentle tumbling through slow rotations of the drum. Fresh Plus function starts after the cycle ends for a maximum duration of 6h and you can interrupt it at any time by pressing any button on control panel or turning the knob. Wait around 5 minutes before door can be opened.

TEMPERATURE
Every programme has a predefined temperature. If you want to change the temperature, press the “temperature” button. The value appears on the display.

SPIN
Every programme has a predefined spin speed. If you want to change the spin speed, press the “Spin” button. The value appears on the display.

KEY LOCK
To lock the control panel, press and hold the “Key lock” button for approximately 3 seconds. The symbol will light up on the display to indicate that the control panel has been locked (with the exception of the “ON/OFF“ button). This prevents unintentional changes to programs, especially with children near the machine. To unlock the control panel, press and hold the “Key lock” button for approximately 3 seconds.

BLEACHING
If you wish to bleach the laundry, load the washing machine and set the “Rinse & Spin” program. Start the machine and wait for it to complete the first water-filling cycle (roughly 2 minutes). Put the machine in pause mode by pressing the “Start/Pause” button, open the detergent drawer, and pour the bleach (observe the recommended doses indicated on the package) into the main wash compartment where the partition was previously mounted. Restart the cycle by pressing the “Start/Pause”  button. If desired, it is possible to add fabric softener into the appropriate compartment of the detergent drawer.

DEMO MODE
This function is only used for sales presentations. By this you can interact with washing machine and see it working without water. To enter Demo mode, switch the washing machine ON and OFF again. Press and hold “Start/Pause” button, then within 5 seconds press also “ON/OFF“  button and hold both buttons for 10 seconds, the display shows “dOn”. To deactivate this function, switch the washing machine OFF. Than press and hold “Start/Pause” button, within 5 seconds press also “ON/OFF“ button and hold both buttons for 2 seconds, the display shows “dOf”.

This data may differ in your home due to changing conditions in inlet water temperature, water pressure etc. Approximate programme duration values refer to the default setting of the programmes, without options. The values given for programmes other than the Eco 40-60 programme are indicative only. Eco 40-60 – Test wash cycle in compliance with EU Ecodesign regulation 2019/2014. The most efficient programme in terms of energy and water consumption for washing normally soiled cotton laundry.

Note: spin speed values shown on the display can slightly differs from the values stated in the table.

For all Test Institutes
Long wash cycle for cottons: set wash cycle Cotton with a temperature of 40°C.
Synthetic program along: set wash cycle Synthetics with a temperature of 40°C.

• After programme end and spinning with maximum selectable spin speed, in default programme setting.

Cleaning and maintenance

For any cleaning and maintenance, switch off and unplug the washing machine. Do not use flammable fluids to clean the washing machine.

CLEANING THE OUTSIDE OF THE WASHING MACHINE
Use a soft damp cloth to clean the outer parts of the washing machine. Do not use glass or general purpose cleaners, scouring powder or similar to clean the control panel – these substances might damage the printing.

CHECKING THE WATER SUPPLY HOSE
Check the inlet hose regularly for brittleness and cracks. If damaged, replace it by a new hose available through our After-Sales Service or your specialist dealer.

For water stop hoses: check the small safety valve inspection window (see arrow). If it is red, the water stop function was triggered, and the hose must be replaced by a new one.
CLEANING THE MESH FILTERS IN THE WATER SUPPLY HOSE

1. Close water tap and unscrew the inlet hose.
2. Clean the mesh filter at the hose’s end carefully with a fine brush.
3. Now unscrew the inlet hose on the back of the washing machine by hand. Pull out the mesh filter from the valve on the back of the washing machine with pliers and carefully clean it.
4. Insert the mesh filter again. Connect the inlet hose to water tap and washing machine again. Do not use a tool to connect the inlet hose. Open the water tap and check that all connections are tight.

CLEANING THE DETERGENT DISPENSER

1. Remove the detergent dispenser by pressing on the release button and at the same time pulling out the detergent dispenser.
2. Remove the insert from the softener compartment.
3. Clean all parts under running water, removing all detergent or softener residues.
4. Wipe the parts dry with a soft cloth.
5. Reinstall the detergent dispenser and push it back into the detergent compartment.

CLEANING THE WATER FILTER / DRAINING RESIDUAL WATER

• Switch off and unplug the washing machine before cleaning the water filter or draining residual water. If you used a hot wash programme, wait until the water has cooled down before draining any water.
• Clean the water filter regularly, to avoid that the water cannot drain after the wash due to obstruction of the filter.
• If the water cannot drain, the display indicates that the water filter may be clogged.

1. Remove the kick panel: using a screwdriver, do that which is shown in the following figure.
2. Container for the drained water: place a low and wide container under the water filter in order to collect the residual water.
3. Drain the water: slowly turn the filter counter-clockwise until all the water has come out. Allow the water to flow out without removing the filter. Once the container is full, close the water filter by turning it clockwise. Empty the container. Repeat the procedure until all the water has been drained.
4. Remove filter: lay a cotton cloth beneath the water filter, which can absorb a small amount of rest water. Then remove the water filter by turning it out anticlockwise.
5. Clean the water filter: remove residues in the filter and clean it under running water.
6. Insert the water filter and reinstall the plinth: reinsert the water filter again by turning it in clockwise direction. Make sure to turn it in as far as it goes; the filter handle must be in vertical position. To test water tightness of the water filter, you can pour about 1 liter of water into the detergent dispenser. Then reinstall the plinth.

Hints and Tips

RULES FOR SEPARATING LAUNDRY

• Fabric type / indications on label (cotton, mixed fibres, synthetic, wool, handwash items)
• Colour (separate coloured garments from whites, wash new coloured items separately)
• Size (wash items of different sizes in the same load to improve washing efficacy and weight distribution in the drum)
• • Delicates (place small items – such as nylon stockings – and garments with clasps – such as braziers – in a laundry bag or in a pillow case with a zip).

WASH SYMBOLS ON GARMENT LABELS
The value given in the tub symbol is the maximum temperature possible for washing the garment.

CLEAN THE WATER FILTER REGULARLY

• This is needed to prevent the filter from blocking and preventing the water from draining correctly.

SAVING ENERGY AND PROTECTING THE ENVIRONMENT

• Keeping within the load limits indicated in the “PROGRAMM CHART” will optimise energy, water and detergent consumption and reduce washing times.
• Do not exceed the detergent quantities recommended by the detergent manufacturer.
• Save energy by using a 60°C instead of a 90°C wash programme, or by using a 40°C instead of a 60°C wash programme. We recommend using the “ Cotton “ the 60°C programme for cotton garments, which is longer, but uses less energy.
• To save energy and time when washing, select highest spin speed available for the programme to reduce the residual water remaining in the garments at the end of the wash cycle.
• Pretreat any stains with an appropriate stain remover, or else dampen any dried-on stains with water prior to washing, as this will reduce the need to use a high temperature wash programme.

What to do if…

the electrical outlet, or not enough to make contact.

•   There has been a power failure.

•   The door is not fully closed.

The wash cycle does not start.| •   The “ON/OFF” button has not been pressed.

•   The “Start/Pause” button has not been pressed.

•   The water tap is not open.

•   A “Start delay” has been set.

•   The machine is in DEMO mode.

•   Check if the display shows “dOn”.

The washing machine does not fill with water (the message “h2o” is shown on the display). “Beep” sound every 5 seconds.| •   The water intake hose is not connected to the tap.

•   The hose is bent.

•   The water tap is not open.

•   The mains water supply has been shut off.

•   There is not enough pressure.

The washing machine loads and drains water continuously.| •   The “Start/Pause” button has not been pressed.

•   The drain hose has not been installed at 65 to 100 cm from the ground.

•   The end of the drain hose is immersed in water.

•   The drain connector on the wall does not have an air vent.

•   If the problem persists after having performed these checks, close the water tap, shut off the washing machine, and call the After-sales service. If the dwelling is located on one of the uppermost floors of a building, a siphon effect can sometimes occur, thus causing the washing machine to load and drain water continuously. Special anti-siphon valves are available on the

market to prevent these types of problems.

The washing machine does not drain or does not spin.| •   The programme does not include the draining function: with certain programmes it must be activated manually.

•   The drain hose is bent.

•   The drain line is obstructed.

The washing machine vibrates excessively during the spin cycle.| •   At the time of installation, the drum was not properly unblocked.

•   The washing machine is not level.

•   The washing machine is squeezed between furniture and the wall.

The washing machine leaks water| •   The water intake hose has not been tightened properly.

•   The detergent dispenser is clogged.

•   The drain hose has not been properly fastened.

The machine is locked and the display flashes, indicating an error code (e.g. F-01, F-..).| •   Shut off the machine, disconnect the plug from the outlet, and wait about 1 minute before turning it back on.

•   If the problem persists, call the After-sales service.

Too much foam is formed.| •   The detergent is not compatible with the washing machine (it must bear the wording “for washing machines”, “for hand washing and washing machines”, or something similar).

•   The dosage was excessive.

Door is locked, with or without failure indication, and the programme does not run.| •   Door is locked in case of power breakdown. Programme will continue automatically as soon as the mains is available again.

•   Washing machine is in a standstill. Programme will continue automatically

after the origin of the standstill does not persist anymore.

Your washing machine is equipped with various automatic safety and feedback functions. They enable failures and needed maintenance to be detected and indicated accordingly. These failures are frequently so minor that they can be removed within a few minutes.

After-Sales Service

Before contacting the After-Sales Service:

1. See if you can solve the problem yourself with the help of the suggestions given in the “What to do if …” table.
2. Switch the appliance off and back on again it to see if the fault persists.
   If after the above checks the fault still occurs, contact IKEA Authorized Service Centre.

Always specify:

• a brief description of the fault;
• the type and exact model of the appliance;
• the service number (number after the word Service on the rating plate)
• your full address;
• your telephone number.

If any repairs are required, please contact IKEA Authorized Service Centre (to guarantee that original spare parts will be used and repairs carried out correctly).

Technical Data

Environmental concerns

Disposal of packaging materials

• The packaging material is 100% recyclable and is marked with the recycle symbol .
• The various parts of the packaging must therefore be disposed of responsibly and in full compliance with local authority regulations governing waste disposal.

Disposal of household appliances

• This appliance is manufactured with recyclable or reusable materials. Dispose of it in accordance with local waste disposal regulations. For further information on the treatment, recovery and recycling of household electrical appliances, contact your local authority, the collection service for household waste or the store where you purchased the appliance. This appliance is marked in compliance with European Directive 2012/19/EU, Waste Electrical and Electronic Equipment (WEEE). By ensuring this product is disposed of correctly, you will help prevent negative consequences for the environment and human health. The symbol on the product or on the accompanying documentation indicates that it should not be treated as domestic waste but must be taken to an appropriate collection center for the recycling of electrical and electronic equipment.

TRANSPORT AND HANDLING

• Never lift the washing machine by holding it at the worktop.

1. Pull out the mains plug, and close the water tap.
2. Make sure that door and detergent dispenser are properly closed.
3. Disconnect the inlet hose from the water tap, and remove the drain hose from your draining point. Remove all rest water from the hoses, and fix them so that they cannot get damaged during transport.
4. Refit the transport bolts. Follow the instructions for removing the transport bolts in the “Installation Guide” in reverse order.

Do not transport the washing machine without having fixed the transport bolts.

IKEA GUARANTEE

How long is the IKEA guarantee valid?
This guarantee is valid for five years from the original date of purchase of your appliance at IKEA. The original sales receipt, is required as proof of purchase. If service work is carried out under guarantee, this will not extend the guarantee period for the appliance.

Who will execute the service?
IKEA service provider will provide the service through its own service operations or authorized service partner network.

What does this guarantee cover?
The guarantee covers faults of the appliance, which have been caused by faulty construction or material faults from the date of purchase from IKEA. This guarantee applies to domestic use only. The exceptions are specified under the headline “What is not covered under this guarantee?” Within the guarantee period, the costs to remedy the fault e.g. repairs, parts, labour and travel will be covered, provided that the appliance is accessible for repair without special expenditure. On these conditions the EU guidelines (Nr. 99/44/EG) and the respective local regulations are applicable. Replaced parts become the property of IKEA.

What will IKEA do to correct the problem?
IKEA appointed Service Provider will examine the product and decide, at its sole discretion, if it is covered under this guarantee. If considered covered, IKEA Service Provider or its authorized service partner through its own service operations, will then, at its sole discretion, either repair the defective product or replace it with the same or a comparable product.

What is not covered under this guarantee?

• Normal wear and tear.
• Deliberate or negligent damage, damage caused by failure to observe operating instructions, incorrect installation or by connection to the wrong voltage, damage caused by chemical or electrochemical reaction, rust, corrosion or water damage including but not limited to damage caused by excessive lime in the water supply, damage caused by abnormal environmental conditions.
• Consumable parts including batteries and lamps.
• Non-functional and decorative parts which do not affect normal use of the appliance, including any scratches and possible color differences.
• Accidental damage caused by foreign objects or substances and cleaning or unblocking of filters, drainage systems or soap drawers.
• Damage to the following parts: ceramic glass, accessories, crockery and cutlery baskets, feed and drainage pipes, seals, lamps and lamp covers, screens, knobs, casings and parts of casings. Unless such damages can be proved to have been caused by production faults.
• Cases where no fault could be found during a technician’s visit.
• Repairs not carried out by our appointed service providers and/or an authorized service contractual partner or where non-original parts have been used.
• Repairs caused by installation which is faulty or not according to specification.
• The use of the appliance in a non-domestic environment i.e. professional use.
• Transportation damages. If a customer transports the product to his home or another address, IKEA is not liable for any damage that may occur during transport. However, if IKEA delivers the product to the customer’s delivery address, then damage to the product that occurs during this delivery will be covered by IKEA.
• Cost for carrying out the initial installation of the IKEA appliance.
• However, if an IKEA appointed Service Provider or its authorized service partner repairs or replaces the appliance under the terms of this guarantee, the appointed Service Provider or its authorized service partner will reinstall the repaired appliance or install the replacement, if necessary.
• This does not apply within Ireland, customer should contact the local IKEA dedicated after sales line or the appointed Service Provider for further information.
  (just for GB) These restrictions do not apply to fault-free work carried out by a qualified specialist using our original parts in order to adapt the appliance to the technical safety specifications of another EU country.

How country law applies
The IKEA guarantee gives you specific legal rights, which cover or exceed all the local legal demands. However these conditions do not limit in any way consumer rights described in the local legislation.

Area of validity
For appliances which are purchased in one EU country and taken to another EU country, the services will be provided in the framework of the guarantee conditions normal in the new country.
An obligation to carry out services in the framework of the guarantee exists only if the appliance complies and is installed in accordance with:

• the technical specifications of the country in which the guarantee claim is made;
• the Assembly Instructions and User Manual Safety Information. The dedicated AFTER SALES for IKEA appliances Please don’t hesitate to contact IKEA appointed Authorized Service Centre to:
• make a service request under this guarantee;
• ask for clarifications on the installation of the IKEA appliance in the dedicated IKEA kitchen furniture;
• ask for clarification on the functions of IKEA appliances. To ensure that we provide you with the best assistance, please read carefully the Assembly Instructions and/or the User Manual before contacting us.

How to reach us if you need our service
Please refer to the last page of this manual for the full list of IKEA- appointed Authorized Service Centres and relative national phone numbers.

• In order to provide you a quicker service, we recommend to use the specific phone numbers listed on this manual. Always refer to the numbers listed in the booklet of the specific appliance you need assistance for. Please also always refer to the IKEA article number (8 digit code) and 12 digit service number placed on the rating plate of your appliance.

SAVE THE SALES RECEIPT!
It is your proof of purchase and required for the guarantee to apply. The sales receipt also reports the IKEA name and article number (8 digit code) for each of the appliances you have purchased.

Do you need extra help?
For any additional questions not related to After Sales of your appliances please contact your nearest IKEA store call centre. We recommend you read the appliance documentation carefully before contacting us.

References

• Møbler, boligtilbehør og inspiration til hjemmet - IKEA
• Hej! Welcome to IKEA Global

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