SyncSign D29C-LE 2.9 Inch E Link Display User Manual

June 9, 2024
SyncSign

SyncSign D29C-LE 2.9 Inch E Link Display

What’s in the box

Introduction

The SyncSign E-ink Display is a digital signage with the features of:

  • Sync with existing calendar system: Office 365, G-Suite (Google Workspace), MS Exchange, or customized in-house system.
  • Truly wire-free installation: It can be attached to the any surface by using a magic sticker.
  • Supported API calling: enables the possibility of a 3rd party integration.
  • Long battery autonomy time: more than one year

What’s in the box

  • 2.9-Inch Display x 1
    What’s in the box

  • Pin Clip x 1

  • Quick Start Guide x 1

Overview

Overview
Overview

Indicator Light:

  • When the Display is being charged, the light will be red, and will be off when fully charged.
  • When in setup mode (refer to page 12), the blue light will flash, and the light will stop flashing when exiting setup mode.

Specification

Model D29C-LE
Dimensions 97.8 x 46.7 x 20mm
Weight 39g
Screen Color Red, Black, White
Resolution 296 (H) x 128(V) Pixel
Operating Temperature 0 ~ 50°C
Battery 2 x AA battery, replaceable
Battery Life 1.5 years ( 10 refreshes per day)
Communication Distance 40m/131ft (No Obstacles)
PAN Wireless Communication Bluetooth Low Energy

Setup

Connect the Hub to the Internet
  1. Download the SyncSign App (Search [ SyncSign ] on Google Play / App Store, or scan this QR Code);
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  2. Create an administrator account and log in to the App;

  3. Power up the Hub with adapter and cable in the package;
    Setup

  4. Press and hold the setup button of the Hub for 5s until the Hub LED light turns blue;

  5. Turn on the Bluetooth option of the phone;

  6. On the App home page, tap the [ + ] button and select [ Add a Hub ];
    Setup

  7. Follow the instruction on the App to continue these operations:
    • Select the Hub icon and network connection type;
    • Select one of the 2.4GHz Wi-Fi hotspots which the Hub should connect to;
    • Input the Wi-Fi credentials;
    • Link the Hub with your account.
    Note: Make sure the Location Permission enabled for Sync Sign App, as it’s required for Bluetooth scanning to work.

Setup the Display to the Hub
  1. Select Product: On the home page, tap the [ + ] button in the upper-right corner, select the 2.9-Inch Display and then choose D29C-LE;
    Setup
    Setup
    Note:
    • Please make sure the Bluetooth of your mobile device (smart phone/ tablet) is enabled during the whole setup process.
    • The Bluetooth and GPS can be turned off after the Display setup is complete.

  2. Select the Hub: Select the Hub that you are going to setup the Display with;
    Setup

  3. Poke   the Display: After selecting the Hub, use a pin clip to poke the pin-hole on the Display for 1s, and then release. The Display will enter the setup mode. The indicator light will keep flashing (If you have multiple Displays, you may poke all of them);
    Setup
    Note: The setup mode will only last for 60s.

  4. Add the Display: Select the Display you are going to add and click the “Add” Button (Up to 10 devices can be added at a time). When the appears on the Display card, it means the Display has been successfully added;
    Setup

  5. After the above steps, you can click “Home” to return to the home page and will see the cards of all the Displays.

Authorize the Calendar Access

  1. To synchronize a Display with a calendar, click [ ] on the Display card;
  2. Select one of the calendar software providers, click [ Add Calendar ] and then you need to log in your calendar account;
  3. Select one of the room resources that you are going to synchronize the Display with, click [ Done ].

Note: A Sync Sign Display can only bind to one room resource at a time. One room resource can be bound to multiple SyncSign Displays.

About the Hub Connecting via Ethernet:

  • The Hub will give priority to Ethernet if both Ethernet and Wi-Fi are available.
  • It is a backup way for the Hub to connect to the network via Wi-Fi in this scenario.

Features

Upload company’s logo:

On the Home page of the SyncSign Web Portal/App, click “Settings > Organization > Logo > Upload an image file” .

Note: The logo needs to be in

  • Monochrome bitmap format (.bmp,dib)
  • A square image of up to 96px by 96px
  • Size under 100KB

Customized template:

SyncSign uses the “Render Document” created from the “Layout Template” to render the content of the screen.

Here is an example of a layout template: https://dev.sync- sign.com/hubsdk/guides/render_layout.html

Change the default language on the Display

On the Home page of the SyncSign Web Portal/App, click “Settings > General > Locale” .

Draw on Screens

The “Draw on Screens” feature allows users to type something through the SyncSign App or SyncSign Web Portal, and then the content will be shown on the screen of the E-ink Display. This feature can be used to create custom events, names, notes, or other contents.

On the Home page of the SyncSign Web Portal/App, click “Draw on Screens > Select Display Mode > Select Template” > Type something and click”Send to Screen” .

API callings:

Troubleshooting

Here are some common troubleshooting steps that can be taken to resolve issues with an E-ink Display

  • Check the connectivity: If your display is not showing the correct information, make sure it is connected properly to the SyncSign App or Web Portal (check if the card on the display is green), and that it has a stable power source and signal connection.
    On the Home page of the SyncSign Web Portal/App, click “Home” > click the Display card > Battery Level or Signal Level.

  • Check the signal   value of the Display: If the Display fails to work or refresh properly, please check if the Hub is online and the Display’s signal value is ≥ 20%.

  • Check for updates: Make sure that the Display’s software is up-to-date by checking for and installing any available updates.

  • Check for interference : If the Display has the problem with connectivity or performance, please check to see if there is any other obstruction that block the signal, like wall, stairs, tall cabinet, etc.

Warranty

SyncSign provides a limited 12-month warranty for original owners of the product beginning from the date of purchase from SyncSign. Warranty
This warranty covers all manufacturing defects and craftsmanship for the duration of this period.

Support

Knowledge base:  https://sync-sign.com/knowledge-base/

Developer documentation: https://dev.sync-sign.com/hubsdk/

Submit a ticket: https://help.sync-sign.com/

Tel: +1 626-269-9019

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References

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