Shark NV500 Series Rotator Professional Lift Away XL Vacuum Instruction Manual

Shark NV500 Series Rotator Professional Lift Away XL Vacuum

THANK YOU
for purchasing the Shark® Rotator® Professional Lift-Away®

T[IP: You can find the model number on the rating label located on the back of your unit.
TIP: You can locate the date code on one of the prongs of the power cord plug.

REGISTER YOUR PURCHASE

• sharkclean.com
• 1-800-798-7398

RECORD THIS INFORMATION

TECHNICAL SPECIFICATIONS

• Voltage: 120V., 60Hz
• Watts: 1200W
• Amps: 10A

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.

• This Owner’s Guide is designed to help you get a complete understanding of your new Shark
• Rotator Professional Lift-Away.
• If you should have a question, please call the customer service line at 1-800-798-7398.

IMPORTANT SAFETY INSTRUCTIONS

FOR HOUSEHOLD USE ONLY
WARNING
To reduce the risk of injury, fire, electric shock, and property damage resulting from improper use of the appliance, carefully observe the following instructions. This unit contains electrical connections and moving parts that potentially present risk to the user.

THE POWER NOZZLE, WAND, AND HANDLE CONTAIN ELECTRICAL CONNECTIONS:

• These are not serviceable parts.
•  Do not use to vacuum any liquids.
• Do not immerse in water.
• If handle/wand is damaged, discontinue use.

1. Inspect power cord or plug for any damage before use. DO NOT use vacuum cleaner with a damaged cord or plug. Turn off all controls before plugging or unplugging the vacuum cleaner. Store your vacuum cleaner with the power cord secured around the two cord hooks.

2. DO NOT use outdoors or on wet surfaces. Use only on dry surfaces.

3.  Unplug from electrical outlet when not in use and before servicing.

4. If vacuum cleaner is not working as it should, has been dropped, damaged, left outdoors, or dropped into water, return it to SharkNinja Operating LLC for examination, repair, or adjustment.

5. The hose contains electrical wires. DO NOT use when damaged, cut, or punctured.

6. DO NOT pull or carry vacuum cleaner by the cord or use the cord as a handle.

7. DO NOT unplug by pulling on cord. Grasp the plug, not the cord.

8. DO NOT handle plug or vacuum cleaner with wet hands.

9. DO NOT run the vacuum cleaner over the power cord, close a door on the cord, or pull cord around sharp corners.

10. The use of an extension cord is NOT recommended.

11. DO NOT leave vacuum cleaner unattended when plugged in.

12. Keep cord away from heated surfaces.
    GENERAL USE

13. Use only as described in this manual.

14.  Keep your work area well lit.

15. Keep the vacuum cleaner moving over the carpet surface at all times to avoid damaging the carpet fibers.

16. DO NOT place vacuum cleaner on unstable surfaces such as chairs or tables.

17. DO NOT put any objects into openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.

18. DO NOT allow the appliance to be used by children. Close attention is necessary when used near children. This is not a toy.

19. DO NOT use without dust cup and/or filters in place.
    DUST CUP/FILTERS/ACCESSORIES
    Before turning on the vacuum:

20. Make sure that all filters are thoroughly dry after routine cleaning.

21.  Make sure that dust cup and all filters are in place after routine maintenance.

22. Make sure accessories are free of blockages.

23. Only use Shark-brand filters and accessories (failure to do so will void the warranty).
    HOSE ATTACHMENTS

24. DO NOT use if airflow is restricted; if the air paths or the motorized floor nozzle become blocked, turn the vacuum cleaner off and unplug from electrical outlet. Remove all obstructions before you turn on the unit again.

25. Keep the end of the hose and accessory openings away from face and body.

26. Keep cleaning tools and hose suction openings away from hair, face, fingers, uncovered feet, or loose clothing.

27. Only use manufacturer’s recommended attachments.
    GENERAL CLEANING

28. DO NOT pick up large-sized objects.

29. DO NOT pick up hard or sharp objects such as glass, nails, screws, or coins that could damage the vacuum cleaner.

30. DO NOT use to pick up drywall dust, fireplace ash, or embers. DO NOT use as an attachment to power tools for dust collection.

31. DO NOT pick up smoking or burning objects such as hot coals, cigarette butts, or matches.

32. DO NOT pick up flammable or combustible materials (e.g., lighter fluid, gasoline, or kerosene) or use vacuum in areas where they may be present.

33. DO NOT pick up toxic solutions (e.g., chlorine bleach, ammonia, or drain cleaner).

34. DO NOT use in an enclosed space where vapors are present from paint, paint thinner, moth-proofing substances, flammable dust, or other explosive or toxic materials.

35. DO NOT vacuum up any liquids.

36. DO NOT immerse vacuum cleaner in water or other liquids.

37. Use extra care when cleaning on stairs.

POLARIZED PLUG
To reduce the risk of electric shock, this vacuum cleaner has a polarized plug (one blade is wider than the other). As a safety feature, this plug will fit into a polarized outlet only one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT force into outlet or try to modify to fit.

GETTING TO KNOW YOUR SHARK ROTATOR PROFESSIONAL LIFT-AWAY

WELCOME!
Congratulations on your purchase. Use this instruction manual to learn about your new vacuum’s great features. From assembly to use to maintenance, you will find it all in here.

MAIN UNIT

• A Hose
• B Suction Control
• C Handle Release Button
• D Upper Cord Hook
• E Power Button
• F Lift-Away® Button
• G Brushroll on/off button
• H Wand Release Button
• I Wand
• J Lower Cord Hook
• K Motorized Floor Nozzle
• L Brushroll Indicator Light
• M Headlights

ASSEMBLING YOUR VACUUM

• TIP: For quick cord access, rotate upper hook down and remove cord.

• TIP: To store your vacuum, wrap cord around cord hooks.

1. Place the pod onto floor nozzle.
2. Slide wand into base of pod.
3. Insert handle into top of wand. Then attach hose into base of pod.
4. Insert tools into accessory clips, then tuck the hose between the clips.

USING YOUR VACUUM IN UPRIGHT MODE

WARNING: DO NOT use to pick up drywall dust, fireplace ash, or embers. DO NOT use as an attachment to power tools for dust collection.

WHAT DOES THE BRUSHROLL INDICATOR LIGHT MEAN?

• Solid Green
  The brushroll is on and working as it should.

• Solid Red
  There is a jam in the brushroll area. Turn your vacuum off and remove the blockage.

• No Light
  The brushroll is off. To turn it on, press the BRUSHROLL button. The light should turn green, and the brushroll should spin.

1. Plug power cord into outlet. Place foot on floor nozzle and tilt handle back.

2. Press POWER to clean hard floor surfaces, area rugs or above-floor. The brushroll will not spin in this mode.
   NOTE: For deep cleaning per ASTM F 608 (embedded dirt in carpets) please ensure brushroll is on with the suction control closed.

3. Press POWER and BRUSHROLL to clean carpets. The BRUSHROLL button will illuminate green. The brushroll will spin only when the vacuum is reclined and the BRUSHROLL button is green.

USING YOUR VACUUM IN ABOVE-FLOOR MODE

THE BENEFITS OF SUCTION CONTROL
Suction Control is a way for you to adjust suction power when you are using different tools or vacuuming different surfaces. For example, if you are feeling resistance vacuuming thick carpet or upholstery, opening the suction control to MIN will help reduce your push/pull effort.

1. Press HANDLE release button when you need to clean within short reach.
   OR
   Press WAND button on pod when you need to clean with a longer reach.

2. Insert wand or handle directly into desired tool and pivot back to release tool from clip.

3. The collar is located at the base of the top handle. Rotate the collar counterclockwise to minimize suction. Close by rotating clockwise to maximize suction.

USING YOUR VACUUM IN LIFT-AWAY™ MODE

WARNING: Ensure solid footing when using in Lift-Away mode. Using for an application where you lack stability may result in personal injury.
TIP: Hold pod in hand to clean in Lift-Away mode.

WHAT IS LIFT-AWAY?
Our Lift-Away feature allows you to remove the pod from the floor nozzle to easily clean stairs, above floor with accessories, or hard floors with the hard-floor attachments.

LIFT-AWAY CLEANING

1. Press LIFT-AWAY to lift pod off floor nozzle.

2. Press HANDLE release button when you need to clean within short reach.

3. Or you can press WAND button on pod when you need to clean with a longer reach.

4. Attach desired cleaning tool to the end of handle or wand.

USING YOUR CADDY

If your vacuum comes with a caddy, use these instructions.
To purchase a caddy, go to sharkclean.com
TIP: Use the posts on the caddy to store additional cleaning accessories.

1. Press LIFT-AWAY to lift pod off floor nozzle and place pod onto canister caddy.

2. Press WAND button to release the wand or press HANDLE button to release the handle only.

3. Attach preferred accessory to the wand or handle.

4. To release pod from caddy, press LIFTAWAY and lift the pod

COMPATIBLE ACCESSORIES

• There are a variety of accessories that are compatible with this vacuum series.
• The top flap of your box shows the select accessories that are included with your model.
• To purchase additional accessories, go to sharkclean.com

PART LIST

• A Crevice Tool
  Gives you extended cleaning reach for small spaces.

• B Pet Power Brush
  Designed for removal of pet hair and ground-in dirt from carpeted stairs and upholstery.

• C Wide Upholstery Tool
  Remove pet hair and dust from curtains and other delicate fabrics and upholstery

• D Under-Appliance Wand
  Extend to access areas under hard-to-move appliances and furniture.

• E Straight Suction Floor Nozzle
  Designed to pick up large and small debris from all hard floor surfaces and area rugs.

• F Home & Car Detail Kit
  Extension tubes and micro-tools clean the tightest spaces.

MAINTENANCE

To keep your vacuum’s suction power optimal, follow these instructions. Make sure unit is off and cord is unplugged.

WARNING: To reduce the risk of shock and unintended operation, turn power off and unplug unit before servicing.
Hand wash with water only to prevent damage from cleaning chemicals.
Allow ALL filters to dry completely before replacing in the vacuum to prevent liquid from being drawn into electric parts.
IMPORTANT: Do not use soap when cleaning the HEPA filter.

RECOMMENDED FILTER CLEANING SCHEDULE:

• Pre-Motor Filter Kit
  • (Foam & Felt)
  • XFF500
  • Clean every 3 months.
• Post-Motor Filter
  • (HEPA)
  • XHF500
  • Clean once a year.

EMPTYING THE DUST CUP

1. Pull up on dust cup release latches and lift dust cup off pod.
2. Hold dust cup over a trash bin and press the empty-release latch on the bottom.
3.  Press top dust-cup release latch to access dust screen and remove built-up debris as required.

CLEANING THE FILTERS

1. Pre-Motor (foam and felt):
   With the dust cup removed, take out and rinse the foam and felt filters with water. Tap loose dirt off filters between washes as needed.

2. Post-Motor (HEPA):
   To access the HEPA filter, reach under the grill and press the button and pull the grill away from the vacuum. Remove and rinse the HEPA filter.

CHECKING FOR BLOCKAGES

WARNING: To reduce the risk of shock and unintended operation, turn power off and unplug unit before servicing.
TIP: You can also check for blockages in the hose and tubes. Just remove floor nozzle, dust cup and hose and shine a flashlight in the openings.

BOTTOM OF FLOOR NOZZLE

1. Using a coin, turn the screws to the unlock position and pull up to expose the airway. Remove the blockage.
2. Remove any string, hair or debris that may be wrapped around the brushroll.

HOSE CUFF AT BASE OF POD

1. Squeeze tabs and remove hose.
2.  Tilt elbow down 90 degrees.
3. Press elbow release latch.
4. Remove elbow and check for blockages. Once blockages are removed, replace elbow by inserting back into the opening, then clipping back into the latch.

TROUBLESHOOTING GUIDE

WARNING: To reduce the risk of shock and unintended operation, turn power off and unplug unit before servicing.

• Vacuum is not picking up debris. No suction or light suction.
  (Refer to Maintenance section for more information.)

  • Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters before re-inserting in the vacuum.
  • Dust cup may be full; empty dust cup.
  • Check hose, hose connections, nozzles, and accessories for blockages; clear blockages if required.
  • Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.

• Vacuum lifts area rugs.

  • Turn off unit to disengage the brushroll. Ensure brushroll is turned off and restart with the POWER button for suction only cleaning.
  •  Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
  • To minimize suction, refer to Suction Control section for more information on how to use.

• Brushroll does not spin.

  • If Brushroll Indicator Light on the floor nozzle turns red, the brushroll has stopped spinning. Immediately turn off and unplug vacuum, disconnect the nozzle, and remove blockage before reconnecting and turning vacuum back on.
  • With the power on, recline the handle, which will automatically turn on the brushroll.
  • Ensure that the BRUSHROLL button is on for brushroll to spin.

• Vacuum turns off on its own or indicator light flashes red.
  This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the thermostat will automatically turn the suction motor off. Perform the following steps to restart the thermostat:

1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check for blockages in hose, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 45 minutes.
5. Plug in vacuum and turn it on.
6. Restart the unit using either the POWER or BRUSHROLL buttons.  

Note: If vacuum still does not start, contact Customer Service at 1-800-798-7398.

WARRANTY

FIVE (5) YEAR LIMITED WARRANTY
The 5 Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of 5 years from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in this instruction manual, subject to the following conditions and exclusions.

What is covered in my warranty?

1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced for up to 5 years from the original purchase date.
2. In the rare event that a replacement unit is issued, the warranty coverage ends six months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is greater. If the unit is replaced, SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered in my warranty?
Our Customer Care/Product Specialists are available to provide all the warranty service options available to you including the possibility of upgrading to our VIP Warranty Service Options for select product categories.

1. Normal wear and tear of wearable parts such foam filters, HEPA filters, pads etc., which require regular maintenance and/or replacement to ensure the proper functioning of your unit are not covered by this warranty.
2. Any unit that has been tampered with or used for commercial purposes.
3. SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $19.95 for return shipping costs will be charged at the time of return shipment of the repaired or replacement unit. Our Customer Care /Product Specialists are available to provide all the warranty service options available to you including upgrading to our VIP Warranty Service Options.
4. Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
5. Consequential and incidental damages.
6. Defects caused by or resulting from damages from shipping or repairs, service, or alteration to the product or any of its parts which have been performed by a repair person not authorized by SharkNinja.
7. Products purchased, used or operated outside of North America.

Problems with your unit/How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit www.sharkclean.com for product care/maintenance self- help. Our customer care and product specialists are also available at 1-800-798-7398 to assist with product support and warranty service options.

How to initiate a warranty claim

• You must first activate your warranty by registering your unit online at sharkclean.com/customersupport. (Note: Purchases made directly from SharkNinja are automatically registered with us and the warranty activated.) Alternatively you can call 1-800-798-7398 to have a customer care specialist assist you. Please note you must call 1-800-798-7398 to initiate a warranty claim. Return and Packing Instruction information will be provided at that time.
• The customer care line is open Monday-Saturday, 7am-11pm EST and Sunday, 9am-8pm EST.
• Replacement parts are available for purchase at sharkclean.com. For more information on what is classified as wearable and non-wearable parts, please visit sharkwarranty.com.
• This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
• Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

ABOUT COMPANY

• SharkNinja Operating LLC
• US: Newton, MA 02459
• CAN: Ville St-Laurent, QC H4S 1A7
• 1-800-798-7398
• sharkclean.com
• Illustrations may differ from actual product. We are constantly striving to improve our products; therefore the specifications contained herein are subject to change without notice.
• Lift-Away, Rotator, and Shark are registered trademarks of SharkNinja Operating LLC.
• Dust-Away is a trademark of SharkNinja Operating LLC.
• For SharkNinja U.S. Patent information, visit www.sharkninja.com/USPatents

References

• sharkninja.com/USPatents

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