DELL XPS 13 9310 Laptop User Guide

DELL XPS 13 9310 Laptop

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
Trademarks
© 2020-2022 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

Set up your XPS 13 9310

NOTE: The images in this document may differ from your computer, depending on the computer configuration you ordered.

1. Connect the power adapter to a power source and to the Thunderbolt 4 USB Type-C port with Power Delivery. Then press the power button on your computer.
   NOTE: The battery may go into power-saving mode during shipment to conserve charge on the battery. Ensure that the power adapter is connected to your computer when it is turned on for the first time.

2. Complete the operating system setup.
   Table 1. Operating system setup** Operating system| Setup instructions**
   ---|---

   ---

Windows

| Follow the on-screen instructions to complete the setup. When setting up, it is recommended that you connect to a secure network to download and install the latest Windows updates.

Ubuntu

| Follow the on-screen instructions to complete the setup. For more information about installing and configuring Ubuntu, search in the Knowledge Base Resource at www.dell.com/support.
3. If Windows is installed on your computer, there are Dell apps with which you can get assistance and software updates.
NOTE: Dell apps are not available on Ubuntu.
Table 2. Dell apps** Dell app| Description
---|---
**| My Dell

Access Dell applications, help articles, and other important information about your computer. My Dell also notifies you about the warranty status, recommended accessories, and software updates for your computer.

|
---|---

| SupportAssist

Pro-actively checks the health of your computer’s hardware and software and troubleshoots issues with the operating system. For more information about the app, see the SupportAssist documentation at www.dell.com/support.

NOTE: To renew or upgrade your warranty in the SupportAssist app, click the warranty expiry date.

**| Dell Update**

Updates your computer with critical fixes and latest device drivers as they become available. For more information about using Dell Update, search in the Knowledge Base Resource at www.dell.com/support.

**| Dell Digital Delivery**

Download software applications, which are purchased but not preinstalled on your computer. For more information about using Dell Digital Delivery, search in the Knowledge Base Resource at www.dell.com/support.

Views of XPS 13 9310

**Front

**

1. Microphones (2) (optional)
   Provide digital sound input for audio recording, voice calls, and so on.
   NOTE: The microphones are optional, depending on the configuration ordered.

2. Power and battery-status light
   

   • Indicates the power state and battery state of the computer.
   • Solid white—Power adapter is connected and the battery is charging.
   • Solid amber—Battery charge is low or critical.
   • Off—Battery is fully charged.
     NOTE: On certain computer models, the power and battery-status light are also used for diagnostics. For more information, see the Troubleshooting section in your computer’s Service Manual.

**Left

**

1. Thunderbolt 4 USB Type-C port with Power Delivery
   Supports USB4 Gen 3 Type-C, DisplayPort 2.0, Thunderbolt 4 and also enables you to connect to an external display using a display adapter. Provides data transfer rates of up to 20 Gbps for USB4 Gen 3 and up to 40 Gbps for Thunderbolt 4. Supports Power Delivery that enables two-way power supply between devices. Provides up to 5 V/3 A power output that enables faster charging.
   NOTE: You can connect a Dell Docking Station to the Thunderbolt 4 ports. For more information, see the knowledge base article 000124295 at www.dell.com/support.
   NOTE: There is a total of two Thunderbolt 4 ports on this computer. Connect the USB Type-C power adapter to only one of the two USB Type-C ports.
   NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.

2. microSD-card slot
   Reads from and writes to the microSD card. Your computer supports the following card types:

   • microSecure Digital (microSD)
   • microSecure Digital High Capacity (microSDHC)
   • microSecure Digital Extended Capacity (microSDXC)

**Right

**

1. Thunderbolt 4 USB Type-C port with Power Delivery
   Supports USB4 Gen 3 Type-C, DisplayPort 2.0, and Thunderbolt 4 and also enables you to connect to an external display using a display adapter. Provides data transfer rates of up to 20 Gbps for USB4 Gen 3 and up to 40 Gbps for Thunderbolt 4. Supports Power Delivery that enables a two-way power supply between devices. Provides up to 5 V/3 A power output that enables faster charging.
   NOTE: You can connect a Dell Docking Station to the Thunderbolt 4 ports. For more information, see the knowledge base article 000124295 at www.dell.com/support.
   NOTE: There is a total of two Thunderbolt 4 ports on this computer. Connect the USB Type-C power adapter to only one of the two USB Type-C ports.
   NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.

2. Headset port
   Connect headphones or a headset (headphone and microphone combo).

**Top

**

1. Touchpad
   Move your finger on the touchpad to move the mouse pointer. Tap to left-click and two fingers tap to right-click.

2. Left-click area
   Press to left-click.

3. Right-click area.
   Press to right-click.

4. Power button with fingerprint reader
   Press to turn on the computer if it is turned off, in a sleep state, or in hibernate state. When the computer is turned on, press the power button to put the computer into a sleep state; press and hold the power button for 10 seconds to force shut down the computer. Place your finger on the power button to log in with the fingerprint reader.
   NOTE: You can customize power-button behavior in Windows. For more information, see Me and My Dell at www.dell.com/support/manuals.

Display

1. Infrared emitter (optional)
   Emits infrared light, which enables the infrared camera to sense and track motion.
   NOTE: The infrared emitter is not available if the camera is not included in the configuration ordered.

2. Ambient-light sensor
   The sensor detects the ambient light and automatically adjusts the keyboard backlight and display brightness.

3. RGB and infrared camera (optional)
   Enables you to video chat, capture photos, and record videos in RGB and infrared.
   NOTE: The RGB and infrared camera is optional, depending on the configuration ordered.

4. Camera-status light (optional)
   Turns on when the camera is in use.
   NOTE: The camera-status light is not available if the camera is not included in the configuration ordered.

5. Infrared emitter (optional)
   Emits infrared light, which enables the infrared camera to sense and track motion.
   NOTE: The infrared emitter is not available if the camera is not included in the configuration ordered.

Bottom

1. Left speaker
   Provides audio output.

2. Service Tag label
   The Service Tag is a unique alphanumeric identifier that enables Dell service technicians to identify the hardware components in your computer and access warranty information.

3. Right speaker
   Provides audio output.

Specifications of XPS 13 9310

Dimensions and Weight

The following table lists the height, width, depth, and weight of your XPS 13 9310.
Table 3. Dimensions and weight

●        Touch: 1.27 kg (2.80 lb)

NOTE: The weight of your computer depends on the configuration ordered and manufacturing variability.

Processor

The following table lists the details of the processors supported by your XPS 13 9310.
Table 4. Processor

i7-1165G7 processor
Processor wattage| 15 W| 15 W| 15 W
Processor core count| 2| 4| 4
Processor thread count| 4| 8| 8
Processor speed| Up to 4.10 GHz| Up to 4.20 GHz| Up to 4.70 GHz
Processor cache| 6 MB| 8 MB| 12 MB
Integrated graphics| Intel UHD Graphics| Intel Iris Xe Graphics| Intel Iris Xe Graphics

Chipset

The following table lists the details of the chipset supported by your XPS 13 9310.
Table 5. Chipset

Table 5. Chipset (continued)

Operating System

Your XPS 13 9310 supports the following operating systems:

• Windows 11 Home, 64-bit
• Windows 11 Home National Academic, 64-bit
• Windows 11 Pro, 64-bit
• Windows 11 Pro National Academic, 64-bit
• Windows 10 Home, 64-bit
• Windows 10 Pro, 64-bit
• Windows 10 Pro Education, 64-bit
• Windows 10 Enterprise, 64-bit
• Ubuntu 18.04 LTS, 64-bit

Memory

The following table lists the memory specifications of your XPS 13 9310.
Table 6. Memory specifications

NOTE: The memory module is integrated on the system board.

Memory type| Dual-channel LPDDR4x
Memory speed| 4267 MHz
Maximum memory configuration| 32 GB
Minimum memory configuration| 8 GB
Memory configurations supported| ●       8 GB (4 x 2 GB) LPDDR4x at 4267 MHz

●       16 GB (4 x 4 GB) LPDDR4x at 4267 MHz

●       32 GB (4 x 8 GB) LPDDR4x at 4267 MHz

Internal Slots
The following table lists the internal slots of your XPS 13 9310.
Table 7. Internal slots

NOTE: To learn more about the features of different types of M.2 cards, search in the Knowledge Base Resource at www.dell.com/support.

External Ports

The following table lists the external ports on your XPS 13 9310.
Table 8. External ports

Connect the USB Type-C power adapter to only one of the four USB Type-C ports.

NOTE: You can connect a Dell Docking Station to this port. For more information, see the knowledge base article 000124295 at www.dell.com/support.

Audio port| One headset (headphone and microphone combo) port NOTE: The microphone may not be available, depending on the configuration ordered.
Video port| Two Thunderbolt 4 USB Type-C ports with Power Delivery NOTE: A USB Type-C to DisplayPort adapter (sold separately) is required to connect a DisplayPort device.
Media-card reader| One microSD-card slot
Docking port| Supported through one of the two Thunderbolt 4 USB Type-C port with Power Delivery
Power-adapter port| DC-IN through one of the two USB Type-C Thunderbolt 4 ports

NOTE: You can connect a Dell Docking Station to this port. For more information, see the knowledge base article 000124295 at www.dell.com/support.

Security| Not supported

Wireless Module

The following table lists the Wireless Local Area Network (WLAN) module specifications of your XPS 13 9310.
NOTE: The wireless module is integrated on the system board.

Table 9. Wireless module specifications

●        Wi-Fi 4 (WiFi 802.11n)

●        Wi-Fi 5 (WiFi 802.11ac)

●        Wi-Fi 6 (WiFi 802.11ax)

| ●        WiFi 802.11a/b/g

●        Wi-Fi 4 (WiFi 802.11n)

●        Wi-Fi 5 (WiFi 802.11ac)

●        Wi-Fi 6 (WiFi 802.11ax)

Encryption| ●        64-bit/128-bit WEP

●        AES-CCMP

●        TKIP

| ●        64-bit/128-bit WEP

●        AES-CCMP

●        TKIP

Bluetooth| Bluetooth 5.1| Bluetooth 5.1

Audio
The following table lists the audio specifications of your XPS 13 9310.
Table 10. Audio specifications

NOTE: The microphone may not be available, depending on the configuration ordered.

Storage
This section lists the storage options on your XPS 13 9310. Your XPS 13 9310 supports one of the following storage options:

• One M.2 2230 solid-state drive
• One M.2 2280 solid-state drive

Table 11. Storage specifications

Media-card Reader
The following table lists the media cards supported by your XPS 13 9310.
Table 12. Media-card reader specifications

●        microSecure Digital High Capacity (mSDHC)

●        microSecure Digital Extended Capacity (mSDXC)

NOTE: The maximum capacity supported by the media-card reader varies depending on the standard of the media card installed in your computer.

Keyboard
The following table lists the keyboard specifications of your XPS 13 9310.
Table 13. Keyboard specifications

●        United Kingdom: 80 keys

●        Japan: 83 keys

Keyboard size| X = 19.05 mm key pitch Y = 18.05 mm key pitch
Keyboard shortcuts| Some keys on your keyboard have two symbols on them. These keys can be used to type alternate characters or to perform secondary functions. To type the alternate character, press Shift and the desired key. To perform secondary functions, press Fn and the desired key.
Description| Values
---|---
| NOTE: You can define the primary behavior of the function keys (F1–F12) changing F u n c t i o n Key Behavior in BIOS setup program.

Camera
The following table lists the camera specifications of your XPS 13 9310.
NOTE: The availability of the camera depends on the configuration ordered.
Table 14. Camera specifications

NOTE: The availability of the camera depends on the configuration ordered.

Camera type| RGB and infrared HD camera

NOTE: The camera may not be available, depending on the configuration ordered.

Camera location| Front
Camera sensor type| CMOS-sensor technology
Camera resolution:|
| Still image| 0.92 megapixel
| Video| 1280 x 720 (HD) at 30 fps
Infrared camera resolution:|
| Still image| 640 x 360
| Video| 640 x 360 (HD) at 15 fps
Diagonal viewing angle:|
| Camera| 77.7 degrees
| Infrared camera| 77.7 degrees

Touchpad

The following table lists the touchpad specifications of your XPS 13 9310.
Table 15. Touchpad specifications

Windows, see the Microsoft knowledge base article at support.microsoft.com.

Power adapter
The following table lists the power adapter specifications of your XPS 13 9310.
Table 16. Power adapter specifications

CAUTION: Operating and storage temperature ranges may differ among components, so operating or storing the device outside these ranges may impact the performance of specific components.

Battery

The following table lists the battery specifications of your XPS 13 9310.
Table 17. Battery specifications

significantly reduce under certain power-intensive conditions.
Battery charging time (approximate)

NOTE: Control the charging time, duration, start and end time, and so on using the Dell Power Manager application. For more information on the Dell Power Manager see, Me and My Dell on www.dell.com/

| ●        Express charging: 2 hours (when the computer is off)

●        Standard charging: 3 hours (when the computer is off)

Coin-cell battery| Not applicable

Display
The following table lists the display specifications of your XPS 13 9310.
Table 18. Display specifications

High Definition (FHD+)
Touch options| Yes| Yes| No
Display-panel technology| Wide-Viewing Angle (WVA)| Wide-Viewing Angle (WVA)| Wide-Viewing Angle (WVA)
Display-panel dimensions (active area):| | |
| Height| 288 mm (11.34 in.)| 288 mm (11.34 in.)| 288 mm (11.34 in.)
| Width| 180 mm (7.09 in.)| 180 mm (7.09 in.)| 180 mm (7.09 in.)
| Diagonal| 339.60 mm (13.37 in.)| 339.60 mm (13.37 in.)| 339.60 mm (13.37 in.)
Display-panel native resolution| 3840 x 2400| 1920 x 1200| 1920 x 1200
Luminance (typical)| 500 nits| 500 nits| 500 nits
Megapixels| 9.216| 2.304| 2.304
Color gamut| DCI-P3 90% (typical)| sRGB 100%| sRGB
Pixels Per Inch (PPI)| 338.67| 169.3| 169.3
Contrast ratio (typical)| 1200:1| 1200:1| 1200:1
Description| Option one| Option two| Option three
---|---|---|---
Response time (max)| 35 ms| 35 ms| 35 ms
Refresh rate| 60 Hz| 60 Hz| 60 Hz
Horizontal view angle| +/- 85 degrees| +/- 85 degrees| +/- 85 degrees
Vertical view angle| +/- 85 degrees| +/- 85 degrees| +/- 85 degrees
Pixel pitch| 0.08 mm| 0.15 mm| 0.15 mm
Power consumption (maximum)| 6.60 W| 2.90 W| 2.90 W
Anti-glare vs glossy finish| Anti-reflective| Anti-reflective| Anti-reflective

Fingerprint reader
The following table lists the fingerprint-reader specifications of your XPS 13 9310.
NOTE: The fingerprint reader is located on the power button.
Table 19. Fingerprint reader specifications

GPU—Integrated
The following table lists the specifications of the integrated Graphics Processing Unit (GPU) supported by your XPS 13 9310.
Table 20. GPU—Integrated

Controller| External display support| Memory size| Processor
---|---|---|---
Intel UHD Graphics| USB Type-C to DisplayPort adapter (sold separately)| Shared system memory| 11th Generation Intel Core i3
Intel Iris Xe Graphics| USB Type-C to DisplayPort adapter (sold separately)| Shared system memory| 11th Generation Intel Core i5/i7

Operating and storage environment
This table lists the operating and storage specifications of your XPS 13 9310. Airborne contaminant level: G1 as defined by ISA-S71.04-1985
Table 21. Computer environment

condensing)
Vibration (maximum)*| 0.66 GRMS| 1.30 GRMS
Shock (maximum)| 110 G†| 160 G†
Altitude range| -15.2 m to 3048 m (-49.87 ft to 10,000

ft)

| -15.2 m to 10668 m (-49.87 ft to 35,000

ft)

CAUTION: Operating and storage temperature ranges may differ among components, so operating or storing the device outside these ranges may impact the performance of specific components.

Measured using a random vibration spectrum that simulates user environment.
† Measured using a 2 ms half-sine pulse.

Comfort View Plus

WARNING: Prolonged exposure to blue light from the display may lead to long-term effects such as eye strain, eye fatigue, or damage to the eyes.

Blue light is a color in the light spectrum which has a short wavelength and high energy. Chronic exposure to blue light, particularly from digital sources, may disrupt sleep patterns and cause long-term effects such as eye strain, eye fatigue, or damage to the eyes. The display on this computer is designed to minimize blue light and complies with TÜV Rheinland’s requirement for low blue light displays. Low blue light mode is enabled at the factory, so no further configuration is necessary. To reduce the risk of eye strain, it is also recommended that you:

• Position the display at a comfortable viewing distance between 20 and 28 inches (50 and 70 cm) from your eyes.
• Blink frequently to moisten your eyes, wet your eyes with water, or apply suitable eye drops.
• Look away from your display, and gaze at a distant object at 20 ft (609.60 cm) away for at least 20 seconds during each break.
• Take an extended break for 20 minutes every two hours.

Keyboard shortcuts of XPS 13 9310

NOTE: Keyboard characters may differ depending on the keyboard language configuration. Keys used for shortcuts remain the same across all language configurations.
Some keys on your keyboard have two symbols on them. These keys can be used to type alternate characters or to perform secondary functions. The symbol shown on the lower part of the key refers to the character that is typed out when the key is pressed. If you press shift and the key, the symbol shown on the upper part of the key is typed out. For example, if you press 2, 2 is typed out; if you press Shift + 2, @ is typed out. The keys F1-F12 at the top row of the keyboard are function keys for multi-media control, as indicated by the icon at the bottom of the key. Press the function key to invoke the task represented by the icon. For example, pressing F1 mutes the audio (refer to the table below). However, if the function keys F1-F12 are needed for specific software applications, multi-media functionality can be disabled by pressing fn + esc. Subsequently, multimedia control can be invoked by pressing fn and the respective function key. For example, mute audio by pressing fn + F1.
NOTE: You can also define the primary behavior of the function keys (F1-F12) by changing Function Key Behavior in BIOS setup program.
Table 22. List of keyboard shortcuts

Function key| Re-defined key (for multi-media control)| Behavior
---|---|---
F1| fn + F1| Mute audio
F2| fn + F2| Decrease volume
F3| fn + F3| Increase volume
F4| fn + F4| Play/Pause
F5| fn + F5| Click keyboard backlight

NOTE: Toggle to cycle the keyboard backlight status through off, low- backlight, and high- backlight

F6| fn + F6| Decrease brightness
F7| fn + F7| Increase brightness
F8| fn + F8| Switch to external display
F10| fn + F10| Print screen
F11| fn + F11| Home
F12| fn + F12| End

The fn key is also used with selected keys on the keyboard to invoke other secondary functions.
Table 23. List of keyboard shortcuts

Getting Help and Contacting Dell

Self-help resources
You can get information and help on Dell products and services using these self-help resources:
Table 24. Self-help resources

www.dell.com
My Dell app|
Tips|
Contact Support| In Windows search, type Contact Support, and press Enter.
Online help for operating system| www.dell.com/support/windows

www.dell.com/support/linux

Access top solutions, diagnostics, drivers and downloads, and learn more about your computer through videos, manuals and documents.| Your Dell computer is uniquely identified by a Service Tag or Express Service Code. To view relevant support resources for your Dell computer, enter the Service Tag or Express Service Code at www.dell.com/support.

For more information on how to find the Service Tag for your computer, see Locate the Service Tag on your computer.

Dell knowledge base articles for a variety of computer concerns| 1.       Go to www.dell.com/support.

2.       On the menu bar at the top of the Support page, select

Support > Knowledge Base.

3.       In the Search field on the Knowledge Base page, type the keyword, topic, or model number, and then click or tap the search icon to view the related articles.

Contacting Dell
To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell.
NOTE: Availability varies by country/region and product, and some services may not be available in your country/region.
NOTE: If you do not have an active Internet connection, you can find contact information about your purchase invoice, packing slip, bill, or Dell product catalog.

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