Shark ZU780 Series Lift-Away Upright Vacuum User Guide

Shark ZU780 Series Lift-Away Upright Vacuum

IMPORTANT SAFETY INSTRUCTIONS

FOR HOUSEHOLD USE ONLY PLEASE READ CAREFULLY BEFORE USE
If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT force into outlet or try to modify to fit.

WARNING
To reduce the risk of fire, electric shock, injury, or property damage:

GENERAL WARNINGS

1. Your vacuum cleaner may consist of a motorized nozzle, wand, hose, and/or vacuum pod. This device contains electrical connections, electrical wiring, and moving parts that potentially present risk to the user.

2. Use only identical replacement parts.

3. Carefully observe and follow the instructions provided below to avoid improper use of the appliance. DO NOT use the vacuum for any purpose other than those described in this manual.

4. Before use, carefully inspect all parts for any damage. DO NOT use if any parts are damaged.

5. The use of an extension cord is NOT recommended.

6. T his vacuum cleaner contains no serviceable parts.
   USE WARNINGS

7. DO NOT allow the appliance to be used by children. Close supervision is necessary when used near children. This is not a toy.

8. Always turn off the vacuum cleaner before connecting or disconnecting any motorized nozzles or other accessories.

9. DO NOT handle plug or vacuum cleaner with wet hands.

10. DO NOT use without filters in place.

11. Only use Shark® branded filters and accessories. Failure to do so will also void the warranty.

12. DO NOT damage the power cord:

    • DO NOT pull or carry vacuum cleaner by the cord or use the cord as a handle.
    • DO NOT unplug by pulling on cord. Grasp the plug, not the cord.
    • DO NOT run the vacuum cleaner over the power cord, close a door on the cord, pull the cord around sharp corners, or leave the cord near heated surfaces.

13. DO NOT put any objects into the nozzle or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.

14. DO NOT use if nozzle or accessory airflow is restricted. If the air paths or the motorized floor nozzle become blocked, turn the vacuum cleaner off and unplug it from the electrical outlet. Remove all obstructions before you plug in and turn on the unit again.

15. Keep the nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or
    loose clothing.

16. DO NOT use if the vacuum cleaner is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.

17. Use extra care when cleaning on stairs.

18. DO NOT leave the vacuum cleaner unattended while plugged in.

19. When powered on, keep the vacuum cleaner moving over the carpet surface at all times to avoid damaging the carpet fibers.

20. DO NOT place the vacuum cleaners on unstable surfaces such as chairs or tables.

21. Your Shark® vacuum may not be designed to stand up on its own. When taking a break from cleaning, you may need to lean it against furniture or a wall, or lay it flat on the floor. Using the vacuum for an application where the unit lacks stability may result in personal injury.

22. DO NOT use to pick up:

    • Liquids
    • Large objects
    • Hard or sharp objects (glass, nails, screws, or coins)
    • Large quantities of dust (drywall dust, fireplace ash, or embers). DO NOT use as an attachment to power tools for dust collection.
    • Smoking or burning objects (hot coals, cigarette butts, or matches)
    • Flammable or combustible materials (lighter fluid, gasoline, or kerosene)
    • Toxic materials (chlorine bleach, ammonia, or drain cleaner)

23. DO NOT use in the following areas:

    • Poorly lit areas
    • Wet or damp surfaces
    • Outdoor areas
    • Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust)

24. Turn off all controls before plugging in or unplugging the vacuum.

25. Unplug from the electrical outlet when not in use and before any maintenance or cleaning.

26. Hand washes with water only. Washing with cleaning chemicals could damage the unit.

27. During cleaning or routine maintenance, DO NOT cut anything other than hair, fibers, or string wrapped around the brushroll.

28. Allow all filters to air-dry completely before replacing in the vacuum to prevent liquid from being drawn into electric parts.

29. Make sure the dust cup and all filters are in place after routine maintenance.

30. If provided, secure the power cord around the two cord hooks during storage.

To reduce the risk of electric shock, this appliance has a polarized plug (one blade is wider than the other). This plug will fit in a polarized outlet only one way. If the plug does not fit fully in the outlet, reverse the plug. If it still does not fit, contact a qualified electrician to install the proper outlet. Do not change the plug in any way.

SAVE THESE INSTRUCTIONS

ASSEMBLY

1. Place the Motorized Floor Nozzle on the floor and attach Pod, pressing it in until it clicks securely into place.
2. Insert the Wand into the pod, pressing it in until it clicks securely into place.
3. Insert the Handle into the wand, pressing it in until it clicks securely into place.
4. Connect the Hose to the back of the pod, pressing it in until it clicks securely into place.
5. Insert a hose clip into the back of the handle until it clicks into place.

IMPORTANT:
For proper operation, ensure all connections are securely clicked into place.

SETTINGS

If the light is illuminated, the vacuum is in Carpet mode. To clean hard floors, press the selector button to switch to Hard Floor mode. When the light is NOT illuminated, the vacuum is in Hard Floor mode, and the brush rolls will spin slower.

NOTE:
The brush rolls will not spin unless the wand is reclined.

For Carpet cleaning, press the button and it will illuminate in green. The brush rolls will spin faster.

NOTE:
The brush rolls will not spin unless the wand is reclined.

SUCTION CONTROL

Suction Control Collar offers variable suction based on your needs. Slide to MIN to reduce suction and increase maneuverability on carpets. Slide to MAX to increase suction on bare floors.

BRUSHROLL INDICATOR LIGHT

WHAT DOES THE BRUSHROLL INDICATOR LIGHT MEAN?

• Solid Green: The brushroll and Soft Roller are spinning and working properly.
• Solid Red: There is a jam in the brushroll area. Turn your vacuum off and remove any blockages in the nozzle.
• Flashing Red: The motorized floor nozzle is overheating. Turn off your vacuum and wait for it to cool down. After the vacuum has cooled, move the surface selector switch to the Carpet setting, then press the selector button to turn the vacuum back on.

NOTE:
For deep cleaning per ASTM F 608 (embedded dirt in carpets) please set it to Carpet. NOTE: For particularly stubborn stuck-on dust messes on hard floors, set to Carpet.

CLEANING MODES

• To engage brush rolls, turn the power on, then place a foot on the floor nozzle and tilt the handle back.
• Press the Handle Release Latch to detach the handle from the wand.
• Press the Wand Release button to detach the wand from the pod.
• Detach the wand from the pod, then detach the handle from the wand (see above). Press the Lift-Away button to detach the pod from the floor nozzle.
• Detach the wand from the pod (see above). Press the Lift-Away button to detach the pod from the floor nozzle.

NOTE:
All accessories are compatible with both the wand and the handle.

EMPTYING THE DUST CUP

IMPORTANT:
Unplug the power cord before performing any maintenance.

To remove Dust Cup, slide up the buttons on the sides of the handle. Tilt the dust cup, then lift it to remove.

To empty debris, press the lower release button, and the bottom of the dust cup will drop open.

To remove collected debris from Lint Screen, press the top release button and lift the handle to open. Gently brush the lint screen to clean it.

To reinstall, place the bottom of the dust cup into the pod and then tilt until it clicks into place.

CLEANING AND REPLACING THE FILTERS

CLEANING FILTERS

Regularly clean and replace your filters to keep your vacuum’s suction power optimal.
To clean filters, rinse with cold water ONLY to prevent damage from cleaning chemicals. Allow all filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into electric parts.

IMPORTANT:
DO NOT use soap when cleaning the filters.

CLEAN PRE-MOTOR FILTERS EVERY 3 MONTHS Remove the Dust Cup, then lift out the Filters.

CLEAN HEPA FILTER EVERY YEAR
Press the Filter Access button at bottom of the Filter Cover. Tilt cover and lift out. Remove HEPA Filter. To reinstall, insert the HEPA filter into the unit and replace the cover.

MAINTENANCE

Zero-M® Technology
Zero-M technology actively removes hair wrap from your brushroll while you vacuum. If you run over a hard or sharp object or notice a noise change while vacuuming, check for blockages or objects caught in the brushroll.

CLEANING THE BRUSHROLL

To open the brushroll garage, slide both release buttons on the floor nozzle away from you, towards the back of the nozzle, then lift off the lid. Clear away any objects or debris.

To close the brushroll garage, insert the 3 tabs on top of the lid into the 3 slots in the nozzle, then push down on both sides of lid until it clicks securely into place.

NOTE:
If any hair is wrapped around the brushroll, extending the cleaning time will allow Zero-M technology to remove it for you. If some fibers remain wrapped around the brushroll after continued use, carefully cut debris with scissors and remove it.

CLEANING THE SOFT ROLLER

To remove the Soft Roller from the nozzle, lift it out by the pull tab. Tap loose debris off the Soft Roller. Use a dry towel to wipe the Soft Roller clean, or to remove any debris caught in the teeth behind the Soft Roller .

Hand washes the Soft Roller as needed. Use only water, and let air dry completely for at least 24 hours. Reinsert the Soft Roller under the rubber bumper in the front of the nozzle until it clicks into place.

CHECKING FOR BLOCKAGES

• Detach the hose from the vacuum pod, and check hose and opening on the back of the pod for blockages.
• Detach the wand from the floor nozzle and handle, and check both ends for blockages.
• Detach the wand from the floor nozzle, tilt the nozzle neck back, and check to open for blockages.
• Detach the handle from the wand and hose from the vacuum pod, and check openings for blockages.

ADDITIONAL ACCESSORIES

ADDITIONAL ACCESSORIES ARE AVAILABLE ONSHARKACCESSORIES.COM

• A 12-inch Crevice Tool
• B Duster Crevice Tool
• C Dusting Brush
• D Multi-Angle Dusting Brush
• E Anti-Allergen Dust Brush
• F Upholstery Tool
• G Wide Upholstery Tool
• H Pet Multi-Tool
• I Under-Appliance Wand
• J Pet Power Brush
• K Home & Car Detail Kit
• L Precision Duster
• M Accessory Bag

TROUBLESHOOTING

The vacuum is not picking up debris. No suction or light suction

• Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before reinserting in the vacuum.
• Dust cup may be full; empty dust cup.
• Check hose, hose connections, nozzle, wand, pod, and accessories for blockages. Clear any blockages found. (Refer to the Checking for Blockages section for more information.)
• If any hair, string, or carpet fibers are wrapped around the brushroll, extend the cleaning time to allow Zero-M® technology to remove them.
  • If some hair or fibers remain wrapped around the brushroll after continued use, remove the brushroll garage lid and carefully cut debris with scissors, and remove it from the brushroll. See Cleaning the Brushroll section for more information.

Vacuum lifts area rugs.

• Make sure the selector button is set to Hard Floor.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• To minimize suction, slide the Suction Control collar to MIN.

Brushrolls do not spin.

• If the Brushroll Indicator Light turns red, immediately turn it off and unplug the vacuum. Remove the pod from the floor nozzle and clear any blockages. Reconnect the nozzle, plug in the vacuum, and turn on the power.
• With the power on, recline the handle, which will automatically activate the brush rolls.
• Ensure that the selector button is set to Carpet for brush rolls to spin.

The vacuum turns off on its own or the indicator light flashes red.
This vacuum is equipped with a motor-protective thermostat. If your vacuum overheats, the thermostat will automatically turn the suction motor off. Perform the following steps to restart the thermostat:

1. Turn the vacuum off and unplug it.
2. Empty the dust cup and clean the filters (see Emptying the Dust Cup and Cleaning the Filters).
3. Check for blockages in the hose, accessories, and inlet openings.
4. Allow the unit to cool for a minimum of 45 minutes.
5. Plug in the vacuum and press the selector button to turn it on.

LIMITED WARRANTY

FIVE (5) YEAR LIMITED WARRANTY
The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.

SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of five (5) years from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:

What is covered by this warranty?

1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to five (5) years from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.

How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories. SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase. A Customer Service Specialist will provide you with return and packing instruction information.

How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

REGISTER YOUR PURCHASE

• registeryourshark.com
• Scan the QR code using a mobile device

RECORD THIS INFORMATION
Model Number: ——————————-
Serial Number: ——————————-
Date of Purchase: ——————————-
(Keep receipt)
Store of Purchase: ——————————-

TECHNICAL SPECIFICATIONS

• Voltage: 120V, 60Hz
• Watts: 780W
• Amps: 9.5A

Benefits of registering your product and creating an account:

• Get easier, faster product support and access to warranty information
• Access troubleshooting and product care instructions
• Be among the first to know about exclusive product promotions

TIP:
You can find the model and serial numbers on the QR code label which is located on the bottom of the back of the vacuum pod.

PLEASE READ IT CAREFULLY AND KEEP IT FOR FUTURE REFERENCE.
This Owner’s Guide is designed to help you get a complete understanding of your new Shark® vacuum.

SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7
1-800-798-7398
sharkclean.com

Illustrations may differ from actual products. We are constantly striving to improve our products; therefore the specifications contained herein are subject to change without notice. For SharkNinja U.S. Patent information, visit sharkninja.com/uspatents.

© 2019 SharkNinja Operating LLC. DUOCLEAN, LIFT-AWAY, SHARK, and ZERO-M are registered trademarks of SharkNinja Operating LLC.
ZU780Series_IB_E_EB0_Mv3
PRINTED IN CHINA.

References

• Find Shark® Clean Parts & Accessories - Shark®

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