SentrySafe Biometric Lock Owner’s Manual

: June 9, 2024
: SentrySafe

Table of Contents

SentrySafe Biometric Lock
SAFETY INSTRUCTION
Registration
Programmable Electronic Lock
Programming a Fingerprint
Extra Programming Features
Troubleshooting
Bolting Down Your Safe
Customer Service
Guarantees & Fire Specifications
- Guarantees
- Fire specifications
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

SentrySafe Biometric Lock

SentrySafe-Biometric-Lock-fig-1

SAFETY INSTRUCTION

WARNING
Gun warning: This product is not intended for the secure storage of all materials. Items such as firearms, other weapons, combustible materials, or medication should NOT be stored in this unit.
WARNING
- DO NOT store delicate items directly in your safe.
- SentrySafe products which offer fire protection have a proprietary insulation that has a high moisture content. In addition the SentrySafe advanced safes close airtight to offer water resistance, which may also cause moisture to accumulate inside your safe. The desiccant packet included in your safe during shipment, should be left in your safe. DO NOT DISCARD IT. It is intended to help absorb moisture which may accumulate inside your safe. Please open your unit once every two weeks to avoid moisture accumulation.
- If you choose to store delicate items such as jewelry with working parts, watches, stamps, or photos in your safe, we recommend putting them in an air-tight container, prior to placing them in the safe for storage.
- NOTE: Sentry Group will not be responsible for any damage or loss of items placed in the unit due to moisture.
WARNING
DO NOT store pearls in this safe unit. In the event of a fire, potential damage to delicate pearls occurs at temperatures much lower than the 350°F interior performance measure which the UL classification performance standard indicated guarantees. Therefore, DO NOT store pearls in your SentrySafe product.
WARNING
No computer disks, audio-visual media or photo negatives. This product is not intended to protect computer floppy or diskettes, cartridges and tapes, audio or video cassettes or photo negatives.
WARNING
- YOUR SAFE IS ONLY PART OF YOUR TOTAL SECURITY PROTECTION.
- SentrySafe recommends that you store your safe in closets, offices, basements, bedrooms and any other locations that are convenient for you but out of direct line of sight from prying eyes.
- The location of the safe does not affect the safes’ ability to protect your valuables inside.

IMPORTANT
If you experience any problems or challenges with your safe, please contact us. Many issues can be resolved quickly without the product being returned.

Registration

www.sentrysafe.com/customercare/register_your_product

Reasons to register

By registering your SentrySafe product you can easily retrieve forgotten codes and combinations, which would otherwise require a notary letter and payment.
By registering your SentrySafe product you can be sure that in the unfortunate circumstance of a fire you will be guaranteed your replacement safe (provided official paperwork).

Programmable Electronic Lock

NOTE: Store code and keys in a secure location (other than in the safe).
NOTE: SentrySafe offers a secure online location for the entry and retrieval of your code.
Go to www.sentrysafe.com and register your safe.

Opening your safe for the first time

Ensure any shipping screws have been removed. Located on the inside of the door.
NOTE: Do not use rechargeable batteries or any other type of non-alkaline batteries. Do not mix old and new batteries.
- A Remove and discard the screw (if equipped) at the base of the lock case.
- B Turn the lock case to the right (clockwise), from 12 o’clock to 2 o’clock, and remove.
- C Insert 4 new AA batteries (not included) to power this lock
  Do not mix alkaline and other battery types.
Find your factory code on the back of this owner’s manual.
Warning: Test your combination several times before putting valuables inside.

Unlocking your safe with a code

Turn the key to the right so that the lock cylinder pops out.
- This is a secondary locking feature not an override key.
- Without the key you will not be able to open your safe.
  NOTE: Make sure the handle is in the horizontal position before entering your code or unlocking with your fingerprint.
A Enter the 5 digit factory code on the back of the owner’s manual.
B A green light will indicate the code is correct. You will have 4 seconds to turn the handle to unlock your safe.
Rotate the handle downward to open the door.
This may take a limited amount of force because you have a water resistant safe.

Locking your safe

Close the door and pull the handle upward until the handle is horizontal.
For water resistant units, additional pressure to the front, left side of the door may need to be applied prior to rotating the handle.
Turn the key to the unlocked position and remove the key.
Push in the keylock plunger. If the keylock plunger is not pushed in, the safe will not be fully locked.

Programming your user code

To ADD a user code:

1.  Press the “PROG” key.
2. Enter the 5 digit factory code.
3. The light will flash green and then you will have 30 seconds to enter your ownpersonal user code. This code must be 5 digits.

To DELETE a user code:

1. Press the “PROG” key.
2. Enter the 5 digit factory code.
3. Enter 0,0,0,0,0.

NOTE: The electronic lock will NOT indicate that it has deleted the user code – please test the code to make sure it has been deleted.
NOTE: Delay mode will occur if three consecutive invalid entries have been tried. The red light will blink during delay mode. This will cause the system to shutdown for two minutes.
Do NOT remove the batteries to restart the system – it will only increase the length of time for the system shutdown.

Programming a Fingerprint

Programming your fingerprint
(2 fingerprints allowed per person using the safe)

To ADD a user fingerprint:

1. Press the “PROG” key twice.
2. Enter the 5 digit factory code.
3. The blue light will blink when the system is waiting for a finger swipe.

Swipe your finger in the downward direction over the fingertip sensor.
NOTE: If your finger swipe was accepted, a green light will flash and a beep will sound. If your finger swipe was not accepted, a red light will flash and a low beep tone will sound.

4. Five to ten accurate reads of the fingerprint are necessary for successful enrollment.

Successful enrollment occurs when the green light flashes three times and three beeps are heard. Once this happens, you can swipe a second finger if you wish to enroll two fingerprints.

5. If enrollment is unsuccessful, the red light will flash three times and three low beep tones are heard. The system will then shut down and you should repeat steps 1-4.

To DELETE a user fingerprint:

1. Press the “PROG” key twice.
2. Enter the 5 digit factory code.
3. Press the “CLEAR” button.

NOTE: The biometric lock asks for two fingerprints when programming a user fingerprint. If you would like to only use one, allow for lock to timeout or press the “CLEAR” button.
NOTE: You are allowed 10 errors when enrolling a fingerprint – if you cannot enroll a finger in that time, the system will flash a red light three times, beep three times, and shut down.
Try enrolling again by repeating steps 1-4.

Unlocking your safe using a fingerprint

NOTE: Make sure the handle is in the horizontal position before entering your code or unlocking with your fingerprint.
NOTE: Key lock must be in the unlocked position, signified by the lock cylinder being popped out.

Press the “CLEAR” button to first awaken your safe.
Swipe your finger in a downward direction over the fingerprint sensor.
A green light and one beep indicate the acceptance of a fingerprint.
Rotate the handle downward to open the door.
This may take a limited amount of force because you have a water resistant safe.

Programming a secondary code and fingerprint
(2 fingerprints allowed per person using the safe)

To ADD a secondary code and fingerprint:

1. Press the “PROG” key.
2. Enter the 5 digit user code.
3. Enter the new 5 digit secondary code
4. The blue light will blink when the system is waiting for a finger swipe.

Swipe your finger in the downward direction over the fingertip sensor.
NOTE: If your finger swipe was accepted, a green light will flash and a beep will sound. If your finger swipe was not accepted, a red light will flash and a low beep tone will sound.

5. Five to ten accurate reads of the fingerprint are necessary for successful enrollment.

Successful enrollment occurs when the green light flashes three times and three beeps are heard.

6. If enrollment is unsuccessful, the red light will flash three times and three low beep tones are heard. The system will then shut down and you should repeat steps 1-5.
7. If you would not like to enroll a finger, wait for the system to timeout or press the “CLEAR” button.

To DELETE a secondary code and fingerprint:

1. Press the “PROG” key.
2. Enter the 5 digit user code.
3. Press 0,0,0,0,0.
  *  **NOTE:** Deleting a secondary fingerprint will also delete the secondary code.
  *  **NOTE:** The biometric lock asks for two fingerprints when programming a user fingerprint.

If you would like to only use one, allow for lock to timeout or press the “CLEAR” button

Extra Programming Features

Tips for programming a fingerprint and unlocking the safe

Do not choose a finger with a cut or scar.
Wash your hands before using the safe.
Very dry skin will not program well. Please use a skin moisturizer, being sure to rub the moisturizer in well and remove any excess before using the safe.
For optimal accuracy and fingerprint-reading success, clean the electronic case and fingerprint sensor periodically with a dry, lint-free cloth.
Be as consistent as possible with where you stand in respect to fingerprint reader.
The fingerprint sensor will not work well when cold.

Erasing all codes and fingerprints
NOTE: You will never be able to delete the factory code.

To DELETE all codes and fingerprints:

1. Press 0.
2. Press the “PROG” key.
3. Press 9.
4. Enter the 5 digit factory code.

Turning the sound off/on

To turn the sound OFF:

1. Press 0. 1
2. Press the”PROG” key.
3. Press 2.

To turn the sound ON:

1. Press 0.
2. Press the “PROG” key.
3. Press 1.

Troubleshooting

The Problem:	Why it is Happening:	The Solution:
The door will not lock	Shipping screw is in place	Remove the screw on

the back inside of the door
Cannot open door after inputting the electronic code| Safe’s door equipped with a water resistant gasket may initially be tight| Hold the handle up while inputting the code and then pull down when the green light comes on. Ensure the keylock is in the unlocked position.
The handle does not rotate| | Ensure the keylock is in the unlocked position. Hold the handle up while inputting the code and then pull down when the green light comes on.
Red indicator light blinks three times and there are three beeps| An incorrect code has been entered

-or-

Failure to enroll

| Verify code and re-enter

-or-

Try to enroll again

Red indicator light blinks five times and there are five beeps| | Please call our Customer Service center

1-800-828-1438

Red indicator light blinks once and there is one beep| Program button is pressed out of sequence

-or-

30 seconds has lapsed between button entries

| Start over
Red indicator light is blinking when inputting a code| An incorrect code has been entered three times| Wait two minutes and start over
Yellow indicator light is on| Battery power is low| Replace batteries
Can’t enroll a finger| | • Refer to tips on page 8

• Try a different finger

Fingerprint swipe will not unlock the door| | Look to page 8 for fingerprint tips

Bolting Down Your Safe

Bolt down instructions

WARNING: DO NOT drill through bolt cups.
WARNING: DO NOT bolt through the walls.
WARNING: Do NOT drill from any location inside the safe.
Bolt down kit contents (in select models only):
- 2 lag screws.
- 2 washers.
- 2 masonry anchors.
Tools needed to bolt safe to the floor:
- Drill.
- Wrench.
- 7⁄16” (11 mm) drill bit – for drilling into the safe.
- 9⁄32” (7.2 mm) drill bit – for drilling into a wood floor.
- 3⁄8” (9.5 mm) drill bit – for drilling into a masonry floor

Close the door. Tip the safe onto its left side (door hinges horizontal with the floor).
Look to the bottom of the safe for two indentations on the feet in opposite corners. Using the 7⁄16” (11 mm) bit; drill a hole through each indentation perpendicular to the bottom of the safe. Do NOT drill from any location inside the safe.
Tip the safe upright, place the safe in the desired location and open the door.
Use a screw or pencil to mark the floor through both holes.
Move the safe aside to clear both marked spots for drilling.
Drill into the floor:
- A For wood: Using the 9⁄32” drill bit, drill a hole 21⁄2” (64 mm) deep in each marked spot.
- B For masonry: Using the 3⁄8” drill bit, drill a hole 21⁄2” (64 mm) deep in each marked spot. Install a masonry anchor in each hole.
Replace the safe in the desired position, with the holes in the safe aligned with those in the floor.
Securing the safe:
- A For wood: Pass each lag screw through a washer, then through the safe and into a hole. Tighten with the wrench.
- B For masonry: Pass each lag screw through a washer, then through the safe and into a masonry anchor.
  Tighten with the wrench. Place masonry anchors into the holes in the floor.

NOTE: The safe should not be bolted to a wall, this will compromise the fire rating.
Drill holes through the feet only. Do not drill through the back or sides.
NOTE: Bolting/unbolting the unit is at the consumer’s expense and discretion.
NOTE: Sentry Group is not responsible for any costs incurred if the unit is to be replaced.
For products that do not come with a bolt down kits.
Go to www.sentrysafe.com to find recommended hardware and instructions.

Customer Service

Customer Service
www.sentrysafe.com
Phone Number: 1-800-828-1438
Fax: 585-381-2940
900 Linden Avenue / Rochester, New York / 14625-2784 USA

How to a get replacement key/combo

Please go to our website www.sentrysafe.com to find the necessary replacement form.
If you are unable to use a computer please call the number above or fax us for a copy of replacement form.
Find your safe’s serial number and model number. The serial number and model number are printed on the small label on the right side and on the door near the hinge.
Please fill out the form in its entirety.
Send the following to Sentry Group: Check or money order and the replacement form.
For current pricing please go to www.sentrysafe.com/customercare. If you are unable to use a computer please call the number above or fax us.
Mail to: Sentry Group, Dept. 200, 882 Linden Avenue, Rochester, NY 14625-2784, USA -ORFax statement (notary seal must be legible) to 1-585-381-2940.

Paying by credit card:

Payment may also be made using your Major credit card by phone only. Call 1-800-828-1438 to make credit card payment. Do not fax credit card information.
- NOTE: Prices are subject to change without prior notification.
- NOTE: Key and combination orders may be placed on a Saturday or Sunday, however, those orders will not be processed until the following business day. Our customer service center is open
Monday thru Friday, 8 AM until 6 PM E.S.T.

How to order accessories

To optimize your safes’ organization consider purchasing SentrySafe accessories for your safe.
Accessories include a locking drawer, tray, shelf, and file rack. For more items please go to our website www.sentrysafe.com/CustomerCare/Buy_Safe_Accessories or call our customer service number 1-800-828-1438.

Guarantees & Fire Specifications

Guarantees

LIFETIME AFTER-FIRE REPLACEMENT GUARANTEE

If this SentrySafe product is damaged by fire at any time while still owned by you (the original owner), SentrySafe will ship a replacement free of charge.
Include your name and address, the model number, a photo of the burned unit, a description of the fire, along with a copy of the fire department, insurance or police report.
Please send the following information to:
- Sentry Group
- 882 Linden Avenue
- Rochester, New York 14625-2784 USA

Fire specifications

Fire Endurance:
(UL classified protection) Subjected to temperatures up to 1700°F for a duration of 1 hour, the safe interior will remain below 350°F. This enables your safe to withstand even high temperature [exposure, as the hottest part of a fire moves through a building.
Explosion Hazard:
(UL classified protection) Subjected to a flash fire in a 2000°F furnace for 30 minutes the unit will not explode or rupture.
Fire Impact:
(ETL verified) After being heated to 1550°F the safe is dropped 15 feet onto rubble, then cooled, inverted and reheated to 1550°F for 30 minutes.
Data Protection:
(ETL verified) 1 hour fire protection of CDs, DVDs, memory sticks and USB drives up to 1700°F.
This product is NOT intended to protect computer floppy or 21 ⁄4” diskettes, cartridges, tapes, audio or video cassettes, or photo negatives.