Style SELECTIONS LWP20070 Plank Flooring Instruction Manual
- June 8, 2024
- Style SELECTIONS
Table of Contents
- Style SELECTIONS LWP20070 Plank Flooring
- TOOLS NEEDED
- IMPORTANT INFORMATION
- FLOOR SUBSTRATE PREPARATION
- FLOOR INSTALLATION INSTRUCTIONS
- WALL SUBSTRATE PREPARATION
- WALL INSTALLATION INSTRUCTIONS
- CARE & MAINTENANCE
- LIMITED WARRANTY
- References
- Read User Manual Online (PDF format)
- Download This Manual (PDF format)
Style SELECTIONS LWP20070 Plank Flooring
TOOLS NEEDED
PART | DESCRIPTION |
---|---|
A | Knee Pads |
B | Safety Glasses |
C | Cut-Resistant Safety Gloves |
D | HEPA-Filtered Vacuum |
E | Dust Mask |
F | Paint Roller & Floor/Wall Primer |
PART | DESCRIPTION |
--- | --- |
G | Three-Section Wall Roller with Extendable Handle (~9 in. Wide) or |
Three-Section 100 lb. Floor Roller
H| Pencil
I| Speed Square
J| Tape Measure
K| Utility Knife with Blades
L| 6-foot and 1-foot Straight Edge or Level
IMPORTANT INFORMATION
Limitations:
Style Selections Peel & Stick Vinyl is a luxury vinyl floor and wall tile that
is designed to be installed in residential indoor applications only. Style
Selections must be installed over an approved substrate that is properly
primed with a suitable primer – failure to do so could result in adhesion
issues. Avoid prolonged exposure to direct sunlight or other heat sources
where temperatures will exceed 90° F (32° C), as damage or deformation may
occur. Use non-rubber backed entrance matting at all outdoor entrances, as
this will improve air quality and reduce maintenance. If required or
concerned, immediately contact the technical department at
1-888-509-3438 or techsupport@novalis-
intl.com for assistance.
Warning:
All local, state, and federal regulations must be followed; this includes the
removal of in-place asbestos (floor covering and adhesive) and any lead-
containing material. The Occupational Safety and Health Administration (OSHA)
has exposure limits for people exposed to respirable crystalline silica; this
requirement must be followed. Do not use solvent or citrus-based adhesive
removers. When appropriate, follow the Resilient Floor Covering Institute’s
(RFCI) Recommended Work Practice for Removal of Existing Floor Covering and
Adhesive. Always wear safety glasses and use respiratory protection or other
safeguards to avoid inhaling any dust. The label, installation, and
maintenance instructions along with the technical data sheet, limited warranty
and any appropriate Safety Data Sheet (SDS) of all products must be read,
understood, and followed before installation commences. If the substrate or
subfloor fails for any reason, then the floor covering limited warranty is
void.
Site Conditions & Storage:
The tile, adhesive and accessories must be stored in dry indoors conditions
between 40° F – 90° F (4° C – 32° C). Do not store outside (even in
containers) and do not stack pallets. The installation area must be fully
enclosed and weather tight. Protect the adhesive and tile from excessive
temperature fluctuations. Use permanent or temporary HVAC systems to control
the site condition. The temperature must be between 60° F to 80° F (16° C to
27° C) and constant ( ±5° F) for 48-hours before, during and after the
installation. The ambient relative humidity must be between 35% and 65% and
10° F above dew point, with temperatures rising – dew point calculators are
available on the Internet. Failure to ensure these conditions are met could
affect adhesion and product stability.
Documentation:
Record and file the measured and observed site conditions and test results,
including all photographs and corrective measures. Maintaining this
documentation, along with the original invoice and any labor receipts
throughout the warranty period, is recommended, as this will be required in
the unlikely event of a claim.
FLOOR SUBSTRATE PREPARATION
Radiant Heating Substrates:
When installing floor covering over a substrate that contains a radiant
heating system, ensure the radiant heat does not directly contact the floor
covering and is set at the correct “in-service” temperature for 48-hours
prior, during and after the installation. The radiant heat may be gradually
increased or decreased to maintain the correct “in-service”
site conditions.
Note: Ensure the temperature of the radiant heating system does not
exceed 85°F (29°C).
Flatness:
Check all substrates for flatness – all areas should be smooth and flat. The
recommended flatness tolerance is < 1/8-in. gap (2 x U.S. quarters) underneath
a 6-ft. straight level and < 1/16-in. gap (1 x U.S. quarter) under a 1-ft.
level. Make any necessary and appropriate adjustments to the substrate before
installation.
Concrete Substrates:
All concrete must be clean and free of contaminates. If required, using a
moisture-resistant leveling or patching compound, following the product
instructions. Do not install if hydrostatic pressure is visible, present or
suspected. If a chemical adhesive remover has been used, contact the technical
department.
All concrete slabs must be (and remain) surface dry and at least 28-days old.
Refer to the primer manufacturer’s instructions regarding concrete substrate
preparation.
Wood Substrates:
All wooden subfloors and substrates must be dry and in compliance with all
federal, state and local building codes, have at least 18-in. of well-
ventilated air space below. If necessary, install an underlayment grade
plywood with a minimum thickness of 1/4-in. on the surface. The underlayment
must be installed in the opposite direction to the subfloor, following the
product instructions. Refer to the primer manufacturer’s instructions
regarding wood substrate preparation.
Note: Plywood is porous, therefore the seams may telegraph through any
flexible resilient flooring, due to the natural expansion and contraction from
humidity changes. This is not covered by the product limited warranty.
Gypsum Substrates:
All gypsum substrates must be smooth, flat, dry, structurally sound, firmly
bonded to the subfloor and free of contaminates. Refer to the primer
manufacturer’s instructions regarding gypsum substrate preparation.
Hard-Surface Substrates:
All hard-surface tile, such as ceramic, porcelain or marble tile, must be
patched with a moisture-resistant leveling or patching compound, following the
product instructions. All grout lines must be filled, smooth and flush with
the surface of the tile, in order to prevent telegraphing and adhesion issues.
Unsuitable Substrates:
These include, but are not limited to: any floating or loose floor coverings,
hardwood, carpet, cushion vinyl, rubber, cork, foam, asphalt tile; any
substrate with visible mold, mildew, or fungi and any substrate in wet areas,
such as inside showers and saunas; substrates that have been coated with a
varnish or oil-based, enamel, paint, primer-sealer or stain-blocker; and
substrates made of Masonite™, chipboard, wafer board, fiberboard,
particleboard, construction-grade plywood, CDX, OSB (including AdvanTech™),
Lauan, cement board or any non-underlayment grade panels must be removed and
replaced or covered with an underlayment grade plywood. Do not use pressure-
treated or fire-retardant plywood. Do not install directly over adhesive
residue. Do not install in recreation vehicles,
campers or boats.
Note: Electing to install over any existing floor covering releases the
manufacturer from any responsibility regarding the suitability and continued
performance of the product, including any resulting effect on the new floor
covering, such as indentations and adhesive failure.
Other Subfloors/Substrates:
These may be acceptable. However, they must be smooth, flat and remain dry,
without contaminates and be structurally sound.
FLOOR INSTALLATION INSTRUCTIONS
Acclimation:
Depending on the temperature of the floor covering, an extended acclimation
period may be required. Check the temperature of the floor covering using a
non-contact, infrared thermometer – the floor covering must be at the same
temperature as the required site conditions (± 2° F) before installation.
Layout:
Determine the ideal installation pattern and direction. Measure the width of
each end of the area, then calculate and mark your starting line with a
pencil, which should be near the center of the room. Calculate the width of
the last row – if it is less than half the width of the floor covering, adjust
your starting line by half the width of the flooring. Make sure all pencil
markings are bold and clear so that they can be seen through the primer – do
not use a pen or permanent marker. It is recommended that plank end joints be
staggered randomly by at least 8 in. to avoid an undesirable “stair stepped”
or “H joint” pattern. Tiles are recommended to be installed either in a brick-
bond or a 1/3rd off-set pattern.
Priming & Cleaning:
Clean the substrate using a HEPA filtered vacuum, then apply the first coat of
a suitable latex-based flooring primer (not included), following the product
instructions. The selected primer must be designed for use with self-adhering
vinyl flooring. Once the first coat of the primer has dried, apply a second
coat of primer in a perpendicular direction to the first coat and allow to
dry. Clean the primed substrate directly before flooring installation using a
HEPA filtered vacuum.
Grouting:
If the product has a micro-beveled edge, the flooring may be grouted. During
installation, leave a consistent gap around all four sides of the tile or
plank – the gap should be created using appropriate tile spacers and should be
1/16-in., 1/8-in. or 3/16-in. wide. Remove the spacers just before rolling and
grout the joints using a flexible grout specifically made for vinyl floor
covering. Follow the product instructions regarding its application and
cleaning.
Note: Any grout residue left on the surface will effect product
maintenance and is not covered under the warranty.
Cutting:
To cut the floor covering, measure and mark the surface with a pencil, then
carefully score the surface a few times using a sharp utility knife along the
side of a speed square. Snap the piece downwards to complete cut.
Installation:
Mix floor covering from several boxes to ensure a consistently random
appearance. During the installation, inspect each piece for visible defects,
including damage, gloss, color, or shade variations. Do not install any floor
covering with visible defects or damage, as removal, subfloor repair and
replacement labor costs will not be covered.
Remove the release paper on the bottom of the floor covering and discard
immediately in a trash can or bag. Follow the layout and starting line and
carefully position each piece accordingly, keeping all joints snug without
compressing the material. Check to ensure the starting row is straight – the
acceptable straightness tolerance is within 1/16-in. for lengths over 20-ft.
or 1/32 in. for lengths under 20-ft.
After the first installation section is completed, roll the entire area
slowly, across the width then length, using a using a wall/laminating three-
section roller with extendable handle and your body weight or a 100 lb. three-
section roller. Failure to roll correctly may result in bond failure. Repeat
this process for the remainder of the installation. Remove all adhesive from
the surface using a small amount of 70% Isopropyl alcohol and a clean cloth.
Protection:
For furniture, use only polyurethane, silicon or felt glides (replaced >
3-times a year), keeping them clean and grit-free – all glides should be ≥
1-in.2, especially on heavy furniture. Use chair mats underneath rolling
chairs or soft “W-type” wheels. Use non-rubber-backed entrance matting at all
outdoor entrances, as this will improve air quality and reduce maintenance. Do
not drag heavy or sharp objects directly across the surface – use hard surface
“sliders” (available at Lowe’s). For areas that may be subjected to standing
water on the surface, such as bathrooms with a bath or shower, the perimeter
of the installation must be properly sealed using a 100% silicon caulk to
prevent water from getting beneath the flooring. To avoid excessive fading or
discoloration from direct sunlight exposure, use appropriate window
treatments.
WALL SUBSTRATE PREPARATION
Flatness:
Check all substrates for flatness – all areas should be smooth and flat. The
recommended flatness tolerance is < 1/8-in. gap (2 x U.S. quarters) underneath
a 6-ft. straight level and < 1/16-in. gap (1 x U.S. quarter) under a 1-ft.
level. Make any necessary and appropriate adjustments to the substrate before
installation.
Drywall Substrates:
All drywall substrates must be smooth, flat, dry, structurally sound, firmly
anchored to studs and free of contaminates. All seams, holes, cracks, and
other voids in all existing drywall substrates must be filled with an
appropriate gypsum-based patch or joint compound and sanded smooth. New or
repaired drywall must be primed using a suitable PVA primer and allowed to
fully dry/cure before installation.
New plaster walls and paint must be at least 30 days old, to allow for proper
curing. Clean new plaster with diluted vinegar and water (1-1) and allow to
dry.
Existing painted walls must be lightly sanded using fine sandpaper or steel
wool, then wiped clean with a damp cloth and allowed to dry prior to
installation. Dirt and grease must be removed by washing with a suitable
detergent and warm water, then be allowed to dry.
Unsuitable Substrates:
Do not install tile over wallpaper, wall coverings, wall panels, flaking
paint, adhesives or any other unstable and/or unsuitable material. These
include, but are not limited to: hardwood, rubber, cork and foam; any
substrate with visible mold, mildew, or fungi and any substrate in wet areas,
such as inside showers and saunas; substrates that have been coated with a
varnish or oil-based, enamel, paint, primer-sealer or stain-blocker; and
substrates made of Masonite™, chipboard, wafer board, fiberboard,
particleboard, mahogany-based plywood, construction-grade plywood, CDX, OSB
(including AdvanTech™), Lauan, fiberglass-reinforced plastic panels (FRP),
cement board, CMU, brick and mortar. Any non-underlayment grade panels must be
removed and replaced or covered with a suitable product. Do not use pressure-
treated or fire-retardant plywood. Do not install directly over adhesive
residue. Do not install in recreation vehicles, campers or boats.
Note: Electing to install over any existing wall covering releases the manufacturer from any responsibility regarding the suitability and continued performance of the product, including any resulting effect on the new floor covering, such as indentations and adhesive failure.
WALL INSTALLATION INSTRUCTIONS
Acclimation:
Depending on the temperature of the product, an extended acclimation period
may be required. Check the temperature of the product using a non-contact,
infrared thermometer – the product must be at the same temperature as the
required site conditions (± 2° F) before installation.
Layout:
Determine the ideal installation pattern and direction – it is recommended
that the installation pattern be balanced, with equal tile sizes around the
entire perimeter. Measure the width of each end of the area, then calculate
and mark your starting line with a pencil, which should be near the center of
the wall. Calculate the width of the last row – if it is less than half the
width of the tile, adjust your starting line by half the width of the tile.
Make sure all pencil markings are bold and clear so that they can be seen – do
not use a pen or permanent marker. It is recommended that plank end joints be
staggered randomly by at least 8 in. to avoid an undesirable “stair stepped”
or “H joint” pattern. Tiles are recommended to be installed either in a brick-
bond or a 1/3rd off-set pattern.
High-Heat Equipment & Electrical Connections:
Do not install within 4-in. (10-cm) of any heat source, such as boilers, wall-
mounted exchangers or radiators and baseboard heating systems. Ensure that
open ranges and cook-tops are at least 8-in. (20-cm) away from the
installation. Ensure all enclosed ovens, stoves, toasters, toaster ovens,
fryers, and other high-heat cooking equipment are at least 2-in. (6-cm) away
from the installation.
The power supply to all electrical outlets, light switches and other
electrical fixtures in the installation area should be turned off at the main
junction box so that all outlet and light switch cover plates can be safely
removed. All tiles must be cut to fit around all junction boxes so that all
cut edges are covered by the cover plate. Any associated electrical work must
be performed by a qualified electrician.
Cutting:
To cut the floor covering, measure and mark the surface with a pencil, then
carefully score the surface a few times using a sharp utility knife along the
side of a speed square. Snap the piece downwards to complete cut.
Installation:
Mix tile from several boxes to ensure a consistently random appearance. During
the installation, inspect each piece for visible defects, including damage,
gloss, color, or shade variations. Do not install any floor covering with
visible defects or damage, as removal, subfloor repair and replacement labor
costs will not be covered.
Remove the release paper on the bottom of the tile and discard immediately in
a trash can or bag. Follow the layout and starting line and carefully position
each piece accordingly, keeping all joints snug without compressing the
material. Check to ensure the starting row is straight – the acceptable
straightness tolerance is within 1/16-in. for lengths over 20-ft. or 1/32 in.
for lengths under 20-ft.
After the first installation section is completed, roll the entire area
slowly, across the width then length, using a using a three-section wall
roller with extendable handle and your body weight. Failure to roll correctly
may result in bond failure. Repeat this process for the remainder of the
installation. Remove all adhesive from the surface using a small amount of 70%
Isopropyl alcohol and a clean cloth.
When finished, replace any wall trim, cove base, or moldings. If hanging
pictures or other objects on the wall after installation, pre-drill through
the tile to avoid damage.
CARE & MAINTENANCE
Precautions:
Do not perform any maintenance procedures on wall installations for 72-hours.
Remove all metal objects before conducting maintenance and prohibit foot
traffic until the floor is dry. Do not use dust mops treated with oils or
silicones, acetone, strong alkaline cleaning agents, multi-surface cleaners,
vinegar/ammonia/ citrus oil solutions, scouring powder, strong solvents, or
abrasive cleaning pads, as these can damage the flooring. Do not wet mop or
allow cleaning solutions to puddle or pool on the surface of the material. The
application of a floor-finish is not recommended and will change the
maintenance protocol.
Regular Cleaning:
Wipe, dust-mop or vacuum the material to remove any dirt or grit – do not use
a vacuum with a beater bar. Damp-mop or wipe the material as often as required
using a clean cloth, a flat microfiber mop or a spray mop or a flat microfiber
spray mop. We recommend a pH neutral, film-free and streak-free cleaner
concentrate (diluted with potable water), available at Lowe’s. Make sure to
change the cloth or mop pad as often as required.
LIMITED WARRANTY
General Terms:
Novalis US, LLC. (“Manufacturer”) warrants that, when used properly and under
normal operating conditions, the products described in the Manufacturer’s
catalog as Style Selections Peel and Stick Luxury Vinyl Wall and Floor Tile
(“Product”), a glue down vinyl tile. The Product is a Luxury Vinyl floor
covering (LVT/LVP) that is pre-coated with a hot-melt adhesive. The Product
will conform to the published Product technical documents. All installation
outside of these parameters shall void this Limited Warranty.
This Limited Warranty is not transferable and only applies to the original
end-user (“Customer”) of the Product. This Limited Warranty does not apply to
Product that has been sold or resold as “seconds”, “mill-run”, “off goods”,
“non-conforming”, “as-is”, “closeouts” or otherwise denoted as irregular, non-
first or non-standard quality.
The Manufacturer’s liability and Customer’s exclusive remedy under this
Limited Warranty is limited to the replacement or refund of the defective
Product and, only if without visible and obvious (> 0.5-inch) defects will the
Manufacturer include reasonable labor costs for the geographic region. This
Limited Warranty does not include other costs associated with installation or
removal of the defective Product or installation of the replacement Product
including, but not limited to, lost time, furniture removal and/or overtime
pay. Only one replacement floor or refund shall be made. A Customer who
received a settlement may not make another claim – no additional replacement
floors or refund will be supplied.
If the Manufacturer no longer provides the particular Product subject to this
Limited Warranty, Manufacturer reserves the right to substitute another
Product that Manufacturer deems to be comparable or superior in its place.
Manufacturer’s responsibility to replace defective Product under this Limited
Warranty applies only to the affected area of Product so long as a suitable
match (as determined and at the sole discretion of Manufacturer) can be
supplied. Full replacement or replacement of a greater area than the affected
area is at the sole discretion of Manufacturer. Manufacturer reserves the
right to provide replacement materials directly to the Customer, or through a
professional installation company of the Manufacturer’s choice, to conduct
repairs or replace materials in a manner suitable to the Manufacturer’s
interests.
This Limited Warranty is specific to the Product which shall be installed,
used, maintained and cared for in accordance with the Product documentation,
which may be obtained at www.lowes.com or are
available upon request by contacting techsupport@novalis-
intl.com or
1-888-509-3438.
Warranty Terms & Provisions:
-
Manufacturing Defect Term: The Product shall be free of manufacturing defects for a period of 1-year from the Customer date of purchase. All claims must be reported within thirty (30) days of discovery of the defect.
-
Wear Warranty Term: “The Product”, when installed and maintained as detailed within the instructions, will not wear- through to the printed film layer under normal use for 15 years from date of purchase.
-
Wear Warranty Provisions: Stains from unapproved chemicals, fading, scratches, scuffs, and loss of gloss are considered normal use and are not covered under this warranty. The Manufacturer will supply new material of the same color, design, and grade, if available; if unavailable or discontinued, the Manufacturer reserves the right to supply similar floor covering. After corrective action is taken on an existing defect, Limited Warranty coverage will remain in effect for the remaining Wear Warranty Term of the original Limited Warranty.
Alternatively, at the Manufacturer’s discretion, a refund of the original cost of the Product shall be used to settle all other valid claims according to the following pro-rated schedule:- Residential Wear Coverage:
- ≤ 2 years: 100%
- ≤ 10 years: 70%
-
10 years: 50%
-
15 years: 0%
-
Labor Warranty Term & Provisions: Labor costs shall not be reimbursed for all material installed with visible and obvious (> 0.5-inch) defects. Reasonable costs of professional labor for replacement must be submitted to and pre-approved by the Manufacturer. The percentage of labor costs that shall be reimbursed is according to the following pro-rated schedule:
- Residential Labor Coverage:
- ≤ 2-years: 100%
- ≤ 10-years: 50%
-
10-years: 0%
-
Waterproof Warranty: The Product will not be materially impaired when exposed to wet or damp cleaning, surface spills
and/or tracked in water for the length of the Wear Warranty. This does not include water emergencies. -
Petproof Warranty: The Product surface coating provides scratch and stain resistance (such as feces, urine and/or vomit) from domestic household pets, such as cats and dogs, provided that pet claws are routinely cut and filed.
Warranty Terms & Provisions:
This Limited Warranty does not apply to nor cover nonconformities that are
caused by, result from or arise in connection with any of the following
conditions:
- Non-Compliance with applicable Product requirements and technical data. Any Product that has been subjected to site conditions, substrate conditions, installation methods, maintenance procedures and/or conditions of use that are not in strict conformity with the associated Technical Data Sheets, Installation Instructions, Maintenance Documents and any other relevant technical documents.
- Non-Compliance with applicable industry guidelines. Substrate preparation must be performed in accordance with all related ACI, ASTM, NWFA and RFCI guidelines.
- Installation of Product with any third-party adhesive not explicitly recommended or approved by Novalis US, LLC. The use of unapproved adhesives excludes any warranty coverage of adhesive performance is-sues, including but not limited to bond strength, shrinkage, expansion, peaking, ledging, curling, doming and/or the ability of the adhesive to control the dimensional stability of the floor covering. This also excludes any associated material and labor costs associated with third-party adhesives.
- Installation of Product with unapproved installation materials, methods or tools, including but not limited to the recommended underlayment type, repair products and all accessories.
- Cracking, warping, delamination, curling, or other phenomena caused by excessive heat sources, such as prolonged direct sunlight, radiators, self-cleaning ovens and high-heat equipment.
- Fading or discoloration of the surface due to excessive UV/IR exposure.
- Stains from tracked carpet dyes, fertilizers, coal, tar, driveway sealers, oil, permanent markers, or other such contaminates.
- Substrate failure, movement or imperfections, including improper flatness, smoothness or damage.
- Hazing or finish-related issues caused by the grout and or residue when used with the Product.
- Heavy static loads (>1,500 lbs.) and heavy point loads, such as foot traffic with stiletto heels, spikes or skates, dropped items, improper floor protectors and furniture feet/rests or floor protection and furniture feet/rests that do not make adequate flat contact with the floor covering.
- Heavy rolling loads (> 1,500 PSI) with metal wheels, hard H-type wheels or any other wheel types that do not make adequate, flat contact with the floor covering.
- Damage caused by mechanical issues, intentional abuse, misuse, negligence, structural damage, seismic activity, flooding, fires, and other emergencies, natural disasters or any circumstances beyond the reasonable control of the Seller.
- Damage or excessive wear caused by improper maintenance dirt, grit, and abrasive debris from not using appropriate walk-off mats at all outdoor entrances.
- Any resulting health issues or property damage resulting from organic growth resulting from any type of water trapped beneath the floor covering and the latent organic material found within it, which may sponsor organic growth, such as mold, mildew, and fungi.
- Normal shade, color, gloss/sheen, or embossing texture variation, including variations between installed flooring and physical flooring samples or printed marketing materials.
- Excessive moisture and alkalinity from the subfloor or substrate.
- Excessive topical water caused by broken or leaking plumbing, structural leaks, sink overflow, flooding, weather conditions and other water emergencies.
- Installations removed or replaced prior to inspection by an authorized Novalis representative.
Slip Resistance Warning:
Walking is an enormously complex activity involving many muscles, bones and
nerves, as well as kinesthetic sensory information. There are several
significant factors that directly affect slip resistance properties, such as
the type, texture and surface structure of floor covering, surface
contaminates, type of shoe soles and the walker’s weight, age, gait, fitness
level, awareness, and vision. There are no published requirements or
acceptable limits for Static Coefficient of Friction (SCOF) or Dynamic
Coefficient of Friction (DCOF) values within the resilient flooring industry,
though there may be for other flooring types. While independent test results
are available, that does not purport to address any safety concerns of slip
resistance, the accuracy of all test methods, safety thresholds, or the
measuring apparatus’ (tribometers). This includes factors outside of the
reasonable control of the Manufacturer, such as Product maintenance. No
warranty for any slip resistance properties can be provided.
Note: Walking on any vinyl floor covering in socks or similar is not
recommended, especially on stairs.
Warranty Claims:
If, within the applicable warranty period identified in Article 2.1 and 2.2,
the Customer discovers any problems or defects in the Product that may be
covered by this Limited Warranty, the Customer must notify the distributor or
the Manufacturer directly at
1-888-509-3438 (option 2) or claims
@novalis-intl.com. All claims must include a
completed claim form, along with any associated photos, invoices, pre-
installation testing reports and all independent inspection reports conducted
after problems or defects are observed or suspected. All claims must be
reported within thirty (30) days of discovery of the problem or defect. If
Manufacturer determines that the Product is covered by this Limited Warranty,
then Manufacturer shall, at its sole option, replace the nonconforming Product
or refund the appropriate percentage of the purchase price and labor cost paid
for each defective Product for the affected area, per the associated pro-rated
schedule. No warranty claims will be processed if received more than thirty
(30) days after the applicable warranty period has ended.
Manufacturer or its designated representative shall have the right to examine
the Product and the flooring, including the right to test the flooring and/or
substrate at the installation site, with respect to any Product that is the
subject of a warranty claim. Any removal of installed Product prior to such
examination will void any and all warranties. Manufacturer may require
additional testing or verification of any tests conducted or obtained by the
Customer.
Warranty Disclaimer:
The warranties set forth herein are exclusive and in lieu of all other
warranties or representations, express or implied, arising by law or custom,
including the implied warranties of merchantability and fitness for a
particular purpose. No agent, sales representative, dealer, distributor,
contractor, installer, architect or designer has the authority to increase or
alter seller’s obligations under this warranty. This Limited Warranty does
give you specific legal rights; you may also have other rights, which may vary
from state to state.
Limitation of Liability:
The aggregate cumulative total liability of Manufacturer hereunder, whether
for breach of warranty or contract, indemnification, tort (including
negligence), or otherwise, shall not exceed the original purchase price of the
nonconforming Product. Manufacturer assumes no liability for labor costs in
the installation or replacement of any Product with visible and obvious (>
0.5-inch) defects. In no event shall Manufacturer be liable to Customer or any
other person for loss of revenue, profit or any consequential, incidental,
exemplary or punitive damages directly or indirectly rising from the use of
the Product, from breach of any warranty or from any other cause, whether or
not Manufacturer has been informed of the possibility of such damages.
Manufactured by Novalis Intl. | P: 888-509-3438 | E: techsupport@novalis- intl.com | Revised on: 11.22.21 | Page 12
References
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