MATRIX XER-02 Cardio Console User Guide
- June 9, 2024
- MATRIX
Table of Contents
MATRIX XER-02 Cardio Console
Service Bulletin:
Matrix Retail Console and Frame Mismatch
Models Affected:
EP297, EP298, EP300, EP299
RB166, RB165, TM1023, TM1024
TM1015, M1017, CB172, CB174
TM1026, TM1027, TM1028, TM1029 (Model names listed in charts below)
INSTRUCTION
PROBLEM
- Certain frames and consoles manufactured (see above) in Vietnam may have an issue that does not allow them to pair or update properly. If the unit is stuck in first-time setup or refuses to accept its own console serial number, this is the reason why.
- Consoles manufactured at the JIV factory in Vietnam specifically have a hardcoded prefix that may not match the serial number displayed on the serial number sticker.
SOLUTION
The temporary solution for this issue is to convert frame and console serial
numbers into their original JIS equivalent prefixes so that they may be paired
and can be updated when a software patch becomes available to remedy this
situation. Frame serial number prefixes from JIV may in some cases work
properly. If they do not, you can use the JIS serial number prefix from the
Frame table.
Example: Customer has an XER-02 console with the serial number sticker TM1026XXXXXXX. During first-time setup, the serial number prefix will display as TM751 on the console screen. The customer only need input the numbers after the prefix on their serial number sticker for proper console operation (the Console Serial Number prefix should remain as the JIS version—TM751).
Console
| Model | Printed SN Product Code | Setup Screen Product Code |
|---|---|---|
| XER-02 | TM751 | TM1026 |
| XIR-02 | TM752 | TM1027 |
| XUR | TM753 | TM1028 |
| XR-03 | TM770 | TM1029 |
Example: Customer has a JIV frame with the serial number EP297XXXXXXX. During first-time setup, the serial number prefix will be EP297. Customers should convert the JIV frame prefix number to FEP729XXXXXXX according to the chart, matching it to the equivalent JIS model and adding an “F” at the start of the prefix.
Frame
Model
| Printed SN Product
Code
| Setup Screen
Product Code
---|---|---
A30-04-F| EP297| FEP729
A50-04-F| EP298| FEP727
E50-02-F| EP300| FEP728
E30-02-F| EP299| FEP730
R50-02-F| RB166| FRB212
R30-04-F| RB165| FRB213
T50-03-F| TM1023| FTM767
TF50-03-F| TM1024| FTM768
TF30-02-F| TM1015| FTM693B
T30-F| TM1017| FTM729
U30-03-F| CB172| FCB208
U50-02-F| CB174| FCB210
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