FAQs SW2-2 Smart Dimmer Switch User Manual
- June 9, 2024
- FAQs
Table of Contents
SW2-2 Smart Dimmer Switch
User Manual
Smart Dimmer Switch
Frequently Asked Questions
Does it need a neutral line? How could I know whether there is a neutral line？
– Yes, it needs a neutral line.The best way is to check the actual wires in
the switch box, the neutral line is often going to be colored white, but it
also may be other colors. If there are multi-gang switches, that has a much
higher likelihood of having neutrals.
If there is a wall outlet near the switch, most likely that switch box has a
neutral.If your house was built in the mid-1980s or later, there is an
excellent chance that you have neutral lines in the box.
Learn how to install our switch(es) efficiently, please check the below
YouTube video link: https://www.youtube.com/watch?v=DQF4zW8BFkA
Learn how to distinguish wires, this video is for your reference:
https://youtu.be/qyAPIui38HE
Suggestion: It’s better to make marks with label stickers for wires before
removal and replacement.
I have an Xfinity router, please help me set it to 2.4G？
– Please try these steps
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Go online or on the Xfinity app to manage your wifi.
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You need to “split” the 2 wifi bands.
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On the Xfinity website, go to “Network” and find your wifi name. Select “Edit Wifi”.
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Rename only the 5.0 wifi band.
I just added a “5” after this band name. Keep everything else the same, especially the passwords. ONLY RENAME THE 5.0 WIFI BAND. -
Go to your phone and verify that you now see 2 wifi names: the “original”, and the “original5”
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Using the Gosund app, go thru the process of adding a device by selecting the original wifi name and password (2.4ghz band).
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This should allow you to properly add the device.
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Finally, go back into your app or Xfinity website and enable the dual settings.Double check your smart device. It should work fine. Please let us know whether this helps.
Could you kindly try to change bulbs?
Actually, there are some dimmable bulbs that we recommend to use for our smart
dimmer switch. The type of dimmable bulbs that our dimmer can support are
Incandescent lamps, Philips, SULVA NIA, relax LED, refreesh LED, the Great
Value (DAYLGHT LED Ceiling Fan Bulb, Glass LED General purpose). If LED bulbs,
then normal dimmable bulbs. FEIT (OM75DM/930CA) is not compatible for our
dimmer right now. Smart bulbs won’t work with the smart dimmer switch.
There is no indicator light when I press and hold the switch for 5 seconds. Is this a bad switch?
– Could you tell us do you have Neutral and Load wires in your wall box and kindly make sure that the wiring’s are properly connected? Could you confirm your wiring: white wire – Neutral wire; black wire – Live wire; Red wire – Load wire; Green wire – Ground wire? Some tips :
- Get a voltage tester . It is cheap and helps a lot in finding cables and for safety.
- Neutral wire (white wire) maybe in the back of the box wrapped and unused. You need it for the switch.
- Please do not just connect cables of same colors. A voltage tester helps a lot. In some case, red cable from the wall is live cable which you have to connect to black cable on the switch and black cable from wall (load cable) have to be connected to red cable on the switch.
- Load wire usually comes from top of the box (that is the wire that goes to
light) have no current unless switch is turned on. Output is 110V. Please
refer to the attached file for reference and short videos.
Learn how to install our switch(es) efficiently, please check the below YouTube video link: https://youtu.be/Fflvy4I7M6I
Learn how to distinguish wires, this video is for your reference: https://youtu.be/qyAPIui38HE
Suggestion: It’s better to make marks with label stickers for wires before removal and replacement.
My switches will not connect to the app. The indicator lights can blink slowly or rapidly but the app is not finding the switch. It works as a normal switch only. Can you help me?
– Do not worry, we got your back on this. Please check these steps to make
sure you are on the 2.4g as a requirement during the initial connection of the
device to the app.
– Enter the “Wireless Settings (Wireless)” page of the router (the access
method is usually on the label on the back of the router).
– Find the 2.4Ghz settings page, change the Wi-Fi name (SSID) to “xxx-2.4G”,
and save the settings.
– Find the 5Ghz settings page, change the Wi-Fi name (SSID) to “xxx-5G”, and
save the settings.
– After the name change is completed, you can find the two Wi-Fi names
“xxx-2.4G” and “xxx-5G” on the Wi-Fi search page of the mobile phone, then
please choose the 2.4G. After which, kindly connect the smart switches to the
app via AP or Easy mode. Please refer to short videos below.
https://youtu.be/7994iSE-eLM
We hope this helps.
AP Mode https://youtu.be/oU8a9KHWXUU
Easy Mode https://youtu.be/7994iSE-eLM
There was a power outage and when the power is up and running, my switches no longer work. Why are these not connecting automatically to the app after the power outage?
– After the power is turned off, the device should automatically reconnect.
– However, because the router itself will take a certain time to restart and
restore the network, when the connection times out, it will also cause the
reconnection to fail. If there are too many devices connected on the router,
some devices will fail to reconnect. In such case, you just need to reconnect
the smart devices to app.
– To reconnect again the smart switch again to the app, please press and hold
the power button for 5-10 seconds until the indicator light will rapidly blink
for Easy mode, and slowly blinks for AP mode. If your router us dual-band,
please ensure to disable your 5g before connecting the switch to the app.
– Please refer to short videos below for AP/Easy mode. We hope this helps.
– AP mode
The switch emits a hissing sound or noise, it is very annoying. Can you fix this?
– Do not worry, we got your back on this. Please provide us your Amazon order ID and the Virtual IDs of the smart device for technical checking. To find the Virtual ID, please open the app- click the smart device’s name – and click “edit sign” on the top right of the screen; Click “Device Information”, then you’ll find “Virtual ID.
My wall wiring does not have 4 wires, only 2 or 3. Can this switch work in my house?
– We are sorry, we have stated on both page and manual to not buy the smart
light switch if there is no load and /neutral wire in the wall box. Our switch
installation requires 4 wires. Please check if there is a capped wire at the
back of your wall box. It may be a load/neutral wire.
Or if it is not possible for you to ask a technician to add the neutral/load
wire, please contact Amazon for a return.
My smart devices are disconnected on Alexa. They show offline.
– Do not worry, we are here to help.
– Please try these steps. Turn on the smart device on the Gosund app.
– Open””Alexa””app – – click “”Skills&Games””- -choose “”Your Skills”” and
click “”Gosund app”” – – click “”DISABLE SKILL””. Then ENABLE SKILL again. Update data) Then rediscover the plug on Alexa, say , “Alexa, discover devices” Please let us know whether this helps.
– If the issue persist, please try:
– To remove the device from the app: Open the app- Click the device name -click edit sign (upper right-hand side). Go to the bottom of the screen and click “Remove Device -clear data”.
– To reset the device, simply press and hold on to the power button (for about 5-10 seconds).
– The smart device will blink slowly for AP mode and fast blinking for EZ mode. Please try both modes
– Please check the video links for your reference.
AP Mode
Easy Mode
Then, link again to Alexa. If still won’t work, please help us in getting the
virtual ID of the smart devices for technical checking. In most cases , it can
be fixed by updating the firmware from our end.
To find the Virtual ID, please open the Gosund app- click the device name –
and click “edit sign” on the top right of the screen; Click “Device
Information”, then you’ll find “Virtual ID”.
Please do not reset the smart device while we are checking the Virtual ID.
Thank you for your patience.
My smart smart devices will not connect to Google home. What should I do?
– Sorry for the inconvenience. Do not worry, we are here to help you.
– First, please make sure you have successfully connected the smart devices to
Gosund app, then make sure the smart devices are online in the Gosund app.
Offline devcies, cannot be discovered in Alexa.
– Then please link the Google home app.
– About connecting to Google home, please do not use the web version of Google
home, please use the Google home app itself. Please ensure the smart devices
are online on the Gosund app before you register or link to Google home app.
– Please check short video below for reference https://youtu.be/LgCPRFsFUpE
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