THE HOME DEPOT G22-KPDAJ2J Smart Lock User Manual
- June 9, 2024
- THE HOME DEPOT
Table of Contents
G22-KPDAJ2J Smart Lock
TROUBLESHOOTING
Smart Lock
The latch does not operate correctly after installation.
a. Make sure the backset on the latch is set to the proper length.
b. Check the strike plate to make sure it is properly aligned and clear so the
bolt can freely move in the hole.
c. Make sure prior to installation, latch bolt is retracted and key is not in
lockset when installing the deadbolt.
d. Please re-do the “Lock Direction Check” in the Hubspace app.
The lockset locks when I enter my code and unlocks when I press the lock
a. Please re-do “Lock Direction Check” in the Hubspace app.
b. Program the lock after the lockset is installed on the door, don’t program
while you hold the lockset on hand.
Keypad not responding or not able to lock/unlock the lockset.
a. Make sure the cable is well-connected to the port (the metal connector side
should face outward), and was not damaged during installation.
b. Replace with four fresh alkaline batteries, and make sure the batteries are
installed properly.
Feel a bump while turning the thumb turn or the key.
a. While fastening the mounting plate to door, tighten the screws evenly.
b. Please execute lock & unlock function by keypad (not mechanical key) to
allow the motor to reposition itself again.
c. Replace with four fresh alkaline batteries.
I cannot remove my key unless it is in the locked position.
Un-install the interior and exterior assemblies. Before re-installation,
please follow these guidelines:
a. Make sure the bolt is in the retracted position.
b. Do not have any key in lock cylinder.
c. Make sure the torque blade is inserted horizontally.
What should I do if wrong code was entered?
Press C once and continue to input code according to regular procedures.
Forgot Admin PIN.
The Admin PIN is not required to use the lockset. If you forgot the Admin PIN,
please remove the lock and re-add the lockset to the Hubspace app
account.
Yellow light keeps flashing.
Replace with four fresh alkaline batteries.
How close does my lock need to be to my Smart Plug?
For best connectivity, the Smart Plug must be installed within 30 feet of the lock. Note: The range of the Bluetooth® connection is approximately 30 feet (10 meters). However, maximum communication range will vary depending on obstacles (metal, wall, etc.).
“Auto-Lock” does not function.
Turn on Auto-Lock on the Hubspace app and the door will lock the lockset
automatically after the delay time you set. The delay time will be the same no
matter which unlocking method you’re using. If Auto-Lock is not working,
please try the following steps:
a. Enable the “Auto-Lock” function in the Hubspace app.
b. Replace with four fresh alkaline batteries.
Why does my User PIN fail to unlock the door?
a. Check if low battery indicator flashing and replace all four (4) batteries
with new AA Alkaline batteries
b. Make sure the PIN is correct and that it hasn’t been disabled.
c. When Vacation Mode is enabled, it will disable all PINs except for the
Admin PIN.
Smart Plug
What devices can work with the Smart Plug?
You can plug in any small appliances (less than max load 1200W) in accordance with the Smart Plug’s specifications.
My Hubspace device is not connecting to Wi-Fi.
Make sure your device is connected to a power source. Your internet connection or Wi-Fi network may be down.
My device cannot and any Wi-Fi networks.
Make sure you have a 2.4GHz capable Wi-Fi network within range of the device you are trying to add.
My device is in a location that does not have Wi-Fi. Can I still use it with the Hubspace app?
Yes. Use the app on a phone with an internet connection like LTE. The phone must be within Bluetooth range of your Hubspace device and have Bluetooth enabled.
How to set up the Smart Plug as a Wi-Fi gateway in the Hubspace app?
Setting your Smart Plug as a Wi-Fi Gateway allows you to control and manage your lock remotely from your phone. After you have added the lock and Smart Plug to the Hubspace app, tap the Smart Plug in the Hubspace app and and “Wi- Fi gateway support to another device”. Select the lock you would like to connect and complete the setup.
Hubspace App
I cannot and the QR code.
It is on the plug housing and on the interior battery case. A copy of the QR code is also included in your device’s Quick Start Guide.
The QR code has become damaged. How do I add the device?
Follow the Hubspace app instructions and enter the Association ID located next to or underneath the QR code. If the QR code is missing, follow the app instructions. Press and hold the SET button for 5 seconds to discover your lock.
I lost my QR code. How do I add a device?
a. Make sure the device is connected to power.
b. In the Hubspace app, tap +, then Add Device.
c. On the Scan Device screen, tap the Search button in the lower right corner.
d. Follow the instructions on-screen.
A device is on another account. How do I transfer it?
Scan the device’s QR code and it will transfer to your account.
My device is offline for long periods of time.
Make sure your Wi-Fi signal strength is sufficient. You may need to move your router, use mesh Wi-Fi, or Wi-Fi extenders.
The device is on and I scanned the QR code, but the app cannot connect to it.
Turn off Bluetooth on your phone and turn it back on. Then, scan the QR code. If the problem persists, turn your phone off and on, then try again.
Can I scan the same QR code to add multiple products?
No. Each product has a unique QR code.
Can I control the lock via voice assistants?
Yes, it works with Amazon Alexa and Google Home. Follow the Hubspace app instructions to connect to Amazon Alexa or Google Home.
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