HEATSTAR 2HSHG5000C Ceiling Mount Electric Heater Owner’s Manual

: September 28, 2024
: HEATSTAR

Table of Contents

HEATSTAR 2HSHG5000C Ceiling Mount Electric Heater
Specifications
FAQs
SAFETY INFORMATION
MOUNTING INSTRUCTIONS
USAGE INSTRUCTIONS
CARE & MAINTENANCE AND WARRANTY
CONTACT INFORMATION
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

HEATSTAR 2HSHG5000C Ceiling Mount Electric Heater

Specifications

Model: 2HSHG5000C
Power: 5,000W
Voltage: 240V
Installation: Hardwired
Intended Use: Indoor

FAQs

Q: Can this heater be used outdoors?
- A: No, this heater is intended for indoor use only.
Q: What should I do if I suspect a wiring issue with the heater?
- A: Consult a qualified electrician to inspect and address any wiring concerns.

SAFETY INFORMATION

INTENDED USE:

Electric Utility heaters are designed to meet a variety of heating requirements. This product is intended for indoor use only. Use only electrical wiring that is in good working order and that meets applicable codes and ordinances.
If you have any questions about whether your wiring is adequate, consult a qualified electrician. Risk of fire, overheating, malfunction, property damage, injury, or even death may result if not adhered to.
Use your heater fan only with a working smoke detector located in the vicinity of your heater fan.
While using your heater fan, you should follow the

IMPORTANT

INSTRUCTIONS are listed below. As part of those instructions, we have used the word ”WARNING” to indicate the level of hazard: WARNING indicates a hazard which, if not avoided, could result in injury or death.

GNEFNOERRMAALT SIOANFETY

WARNING -Read and understand installation and operation instructions and observe all safety instructions

SAVE THESE INSTRUCTIONS

For supply connections, use only copper wire, see SPECIFICATIONS
Heater air flow must be directed parallel to, or away from the adjacent wall.
Observe wall, floor, and ceiling clearance requirements, see Figure 1.
All wiring must conform to national and local electrical codes in the United States and the heater must be grounded as a precaution against possible electrical shock. The heater circuit must be protected with proper fuses or circuit breakers.
The mounting structure and the anchoring hardware must be capable of reliably supporting the weight of the heater and, if used, the mounting bracket.
All electrical power must be disconnected, and the main service box must be locked before inspection, cleaning, or servicing the heater. This is a precaution to prevent serious shock.
This heater is not suitable for use in hazardous locations as defined by the National Fire Protection Association (NFPA) in the United States. This heater has hot and arcing (sparking) parts inside. Do not use in areas where gasoline, paint, or flammable liquids are used or stored.
This heater is not suitable for use in corrosive atmospheres such as marine, greenhouses, or chemical storage areas.
Do not install closer than 8 inches to a vertical surface. Do not install less than 6 feet from the floor.
Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and unattended.
Use this heater only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or injury to persons.
Hyperthermia can result in death. Symptoms of hyperthermia include high body temperature, headache, nausea, vomiting, tiredness, dizziness, fainting, and rapid pulse. If you begin to experience symptoms related to hyperthermia, turn off the heater and seek medical attention.
To avoid excessive room temperatures which can cause hyperthermia: DO NOT leave the product running unattended in a confined space around infants, or individuals with reduced physical, sensory, or mental capabilities.
- WARNING– Improper installation or failure to follow the procedures outlined in this instruction manual can result in serious electrical shock.

IRNESATDR &U CSTAIVOEN THESE

WARNING SHOCK HAZARD Use your heater only in dry environments. This heater is not intended for use in a bathroom, laundry area, or similar locations, or near sinks, washing machines, swimming pools, or other sources of water. Never locate the heater where it may fall into a bathtub or other water container. Do not use a heater outdoors. Do not use it in damp environments such as flooded basements.
WARNING HOT SURFACES Do not touch the body of the heater when in use. This heater is hot when in use, to avoid burns, do not let bare skin touch hot surfaces. If provided, use handles when moving this heater.
WARNING FIRE HAZARD Heater has hot and arcing or sparking parts inside. Do not use near combustible materials flammable gases or sources of heat. DO NOT USE in areas where gasoline, paint, or flammable materials are used or stored. Keep combustible materials such as furniture, pillows, bedding, papers, clothes, and curtains at least 3 feet (0.9 m) from the front of the heater and keep them away from the sides and rear. Keep the rear grille away from walls or drapes to not block the air intake. To prevent a possible fire, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a bed, where openings may become blocked. Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock, fire, or damage to the heater.
WARNING ELECTRICAL SHOCK HAZARD Do not use with damaged wiring. Use with adequate electrical system that is up to code. Do not operate any heater with a damaged cord or plug or after heater malfunctions, has been dropped or damaged in any manner. Do not operate the heater with a broken heating element ceramic cone or any visual imperfections.
PET OWNERS NOTE: The health of birds and some small pets is extremely sensitive to the fumes given off during the initial use of many appliances. Although these fumes are not harmful to humans, it is recommended that this heater not be used around birds and small pets during its initial use until the manufacturing corrosion coatings burn off.

2HSHG5000C HEAVY DUTY 5,000W ELECTRIC UTILITY HEATER

WATTS| SWITCH POSITION| VOLTS (VAC)| PHASE| AMPS| BTU/HOUR
5,000W| III| 208-240V, 60Hz| 1| 20.8| 17,060
4,000W| II| 208-240V, 60Hz| 1| 16.7| 13,650
3,000W| I| 208-240V, 60Hz| 1| 12.5| 10,240
N/A| FAN ONLY| N/A| N/A| N/A| N/A
AIR THROW| HORIZONTAL| 18 FT (APPROXIMATE)| | |
RECOMMENDED| CIRCUIT BREAKER| 30 AMP| or larger , following NEC and local codes
RECOMMENDED| WIRE SIZE| 10 AWG, COPPER ONLY RATED AT 167°F/75°C| or larger , hardwired following NEC and local codes
RECOMMENDED LUG TORQUES| 35 IN-LBS| or greater , per NEC and local codes
PRODUCT WEIGHT (APPROXIMATE)| 19.5 LBS|

MOUNTING INSTRUCTIONS

MAXIMUM MOUNTING HEIGHT USING BRACKET FOR:

HORIZONTAL / ANGLED AIR FLOW: The maximum recommended ceiling height for effective vertical air flow is 8 ft.
WARNING: FOR INDOOR USE ONLY, IN A DRY LOCATION FREE OF GASOLINE, PAINT, FLAMMABLE LIQUIDS OR COMBUSTIBLE DUST OR MATERIALS. DO NOT USE EXTENSION CORDS.
Figure 1
- NOTE: Diagram is not drawn to scale, for information purposes only.
- NOTE: Product dimensions are approximate and subject to change without notice.

USAGE INSTRUCTIONS

POWER INDICATOR LIGHT

Once installed and the breaker is turned ON, the YELLOW Power Indicator Light will glow.
This light stays on as long as power is on at the breaker, even when the heater is off.

SETTING THE THERMOSTAT

From “OFF” rotate the knob clockwise to a higher position.
Pick the desired power level (I, II or III) at the Control Switch.
Once the room reaches the desired comfort level, rotate the thermostat knob counterclockwise until it clicks off.

CAUTION LIGHT

The heater has a Thermal Cutout Switch. If there is an overheat situation this switch will shut off the heater.
Once this happens the RED Caution Light will glow, indicating and overheat condition.
Turn off the heater. Turn off power at the circuit breaker and let the heater cool down.
Determine the cause of the overheat situation and correct. Once cool, restore power to the heater at the breaker and resume operation of the heater.

NOTE: The heater will cycle on and off to maintain room temperature. The first time you operate the unit, it may smoke slightly. This is due to residual cleaning agents used to clean the element when the heater is manufactured. This is normal and does not indicate a problem with the unit. This condition will stop after the heater has been in operation for a few minutes.

LOCATING THE HEATER
Install the heater out of traffic areas, maintaining the clearances stated in Figure 1 on page 5. The airflow from the heater must not be restricted or obstructed by any items in the room. When more than one heater is used in an area, the heaters should be arranged so that the air discharge of each heater supports the airflow of the others to provide the best circulation of warm air, as indicated below in Figure 3.

CONNECTING THE POWER

With the power off at the breaker, remove all screws from the bottom lid for access to the electrical section of the heater.
Attach flexible cable through a knock-out in the side of the heater following NEC and local codes, See Figure 6 and SPECIFICATIONS for recommended wiring and circuit breakers.
- NOTE: For certain applications, conduit may be required (See Figure 6). Check local electrical codes. If you run the wiring in conduit and wish to be able to turn the heater, be sure to purchase enough flexible conduit to allow the heater to be turned.
Pull enough wire into the heater and connect to wire to the Power Block located in the electrical area of the heater, See Figure 7.
Be sure to torque all terminal screws and power block lugs tight, see SPECIFICATIONS and NEC/local codes, for required torque values, failure to do so can overheat the power blocks.
Turn on the power at the main circuit breaker panel. Notice the YELLOW Power Indicator Light on the Control Panel will glow.
- WARNING: It is advised that at the start of each heater season, the power should be turned off at the circuit breaker and the LI & L2 lug screws checked for tightness and proper torque. The heater should be cleaned and checked for mechanical and electrical integrity. See SPECIFICATIONS and NEC/local codes.

ADJUSTING AIR FLOW

Swivel the unit–If mounted on a single center lag bolt Figure 4a, turn the entire heater and bracket assembly left or right.
Tilt the unit–Loosen the top Small Knob- Screws and thread into provided holes in heater until tight. See Figure 5.
Adjust the louvers in front of the heater as desired. See Figure 5.
- NOTE: DO NO OPERATE THE HEATER WITH THE FRONT LOUVERS CLOSED, DAMAGE TO THE HEATER COULD RESULT.

CARE & MAINTENANCE AND WARRANTY

SAFETY INSTRUCTIONS

The heater is HOT when in use. Do not let bare skin touch any hot surfaces.
Keep combustible materials (furniture, pillows, bedding, papers, clothes, curtains, and similar items) at least 3 feet (0.9m) from all sides and surfaces of the heater.
Do not use outdoors or in wet areas like bathrooms, laundry areas or where it could fall into a swimming pool or other container of water.
This heater is a 240V AC rated direct wired appliance. Never use extension cords or relocatable power taps.

CARE & MAINTENANCE CLEANING THE HEATER:

Do not disassemble the heater to clean it.
The heater should be powered OFF and disconnected from the power at the circuit breaker before attempting to clean any portion of the heater.
The exterior can be cleaned with a cloth, brush and/or vacuum.
The louvers, fan blades, and heating element are delicate and should be gently cleaned by brush, vacuum, and mild compressed air.
- WARNING USE ONLY MANUFACTURER’S REPLACEMENT PARTS. USE OF ANY OTHER PARTS COULD CAUSE INJURY OR DEATH. REPLACEMENT PARTS ARE ONLY AVAILABLE DIRECT FROM THE FACTORY AND MUST BE INSTALLED BY A QUALIFIED SERVICE AGENCY.

PARTS ORDERING INFORMATION PURCHASING

Accessories may be purchased at any HeatStar local dealer or directly from the factory.
FOR INFORMATION REGARDING SERVICE Please call Toll-Free 866-447-2194.
WWW.HEATSTARBYENERCO.COM.
Our office hours are 8:00 AM–5:00 PM, EST, Monday through Friday.
Please include the model number, date of purchase, and description of problem in all communication.

LIMITED WARRANTY

The company warrants this product to be free from imperfections in material or workmanship, under normal and proper use by instructions of The Company, for one year from the date of delivery to the buyer.
The Company, at its option, will repair or replace products returned by the buyer to the factory, transportation prepaid within said one-year period, and found by the Company to have imperfections in material or workmanship.
If a part is damaged or missing, call our Technical Support Department at 866-447-2194. Address any Warranty Claims to the Service Department, Enerco Group, Inc., 4560 W. 160th St., Cleveland, Ohio 44135. Include your name, address, and telephone number, and include details concerning the claim. Also, supply us with the purchase date and the name and address of the dealer from whom you purchased our product.
The foregoing is the full extent of the responsibility of the Company. There are no other warranties, express or implied. Specifically, there is no warranty of fitness for a particular purpose and there is no warranty of merchantability. In no event shall the Company be liable for delay caused by imperfections, for consequential damages, or any charges of the expense of any nature incurred without its written consent. The cost of repair or replacement shall be the exclusive remedy for any breach of warranty.
There is no warranty against infringement of the like and no implied warranty arising from course of dealing or usage of trade.
This warranty will not apply to any product that has been repaired or altered outside of the factory in any respect which in our judgment affects its condition or operation. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This Warranty gives you specific legal rights, and you may have other rights that vary from state to state.
Enerco Group, Inc., reserves the right to make changes at any time, without notice or obligation, in colors, specifications, accessories, materials, and models.

PRODUCT REGISTRATION

Thank you for your purchase. Please log in to http://www.egiregistration.com to register your product.
NOTE: As a result of continual improvements, the design and specifications of the product may differ slightly from the unit illustrated on the packaging.