RV2820VEUK Robot Vacuum

Product Information

Specifications:

• Product: Robot Vacuum RV2820VEUK/AV2820VEUKWH Series
• Features: Self-Empty Base
• Laser: Class 1 Laser
• Recommended Age: 8 years and above
• Usage: Indoor cleaning

Product Usage Instructions:

Important Safety Instructions:

• Laser Warning: Always turn off the power
  before lifting the robotic vacuum cleaner or performing any
  maintenance. Do not look directly into the laser.

• General Warnings:

  • Remove cords from areas that need to be cleaned for best
    performance.

  • Avoid operating the vacuum cleaner in rooms with sleeping
    infants or children, lit candles, fragile objects, or lit candles
    on furniture.

  • Do not allow children to sit on the robotic vacuum
    cleaner.

  • Avoid using the robot on wet surfaces unless it is a WD model
    mopping robot.

  • Inspect all parts for damage before each use.

  • Use only as described in the Owner’s Guide.

  • Avoid exposure of any parts to water or liquids.

• Use Warnings:

  • Children aged 8 years and older can use the appliance under
    supervision.

  • Children should not play with the appliance.

Frequently Asked Questions (FAQ):

Q: Can the robotic vacuum cleaner be used on carpets?

A: Yes, the robotic vacuum cleaner can be used
on carpets. However, ensure that there are no loose threads or
obstacles that may hinder its operation.

Q: How often should I empty the Self-Empty Base?

A: It is recommended to empty the Self-Empty
Base whenever it reaches full capacity to maintain optimal
performance.

Q: Can the robotic vacuum cleaner be scheduled to clean at

specific times?

A: Yes, you can schedule cleaning times using
the provided controls or companion app for added convenience.

Q: How should I clean the filters of the robotic vacuum

cleaner?

A: Follow the instructions in the Owner’s Guide
to safely remove and clean the filters. Ensure they are completely
dry before reinserting them into the unit.

with SELF-EMPTY BASE
Robot Vacuum
RV2820VEUK/AV2820VEUKWH SERIES
OWNER’S GUIDE

IMPORTANT SAFETY INSTRUCTIONS
PLEASE READ CAREFULLY BEFORE USE · FOR HOUSEHOLD USE ONLY If the charging cable plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT force into outlet or try to modify to fit.

WARNING
To reduce the risk of fire, electric shock, injury, or property damage:
LASER WARNING
THIS PRODUCT HAS A CLASS 1 LASER. IT IS SAFE UNDER REASONABLY FORESEEABLE CONDITIONS (AS DEFINED IN THESE INSTRUCTIONS.) ALWAYS TURN OFF THE POWER BEFORE LIFTING THE ROBOTIC VACUUM CLEANER OR PERFORMING ANY MAINTENANCE ON IT. DO NOT LOOK DIRECTLY INTO LASER.

GENERAL WARNINGS

1. For best performance and coverage,

remove cords from areas that need to be

cleaned.

2. Do not operate the robotic vacuum

cleaner in a room where an infant or child

is sleeping.

3. Do not operate the robotic vacuum

cleaner in an area where there are lit

candles or fragile objects on the floor to

be cleaned.

4. Do not operate the robotic vacuum

cleaner in a room that has lit candles on

furniture that the robotic vacuum cleaner

may accidentally hit or bump into.

5. Do not allow children to sit on the robotic

vacuum cleaner.

6. Do not use the robot on a wet surface,

unless it is a WD model mopping robot.

When using an electrical appliance, basic

precautions should always be followed,

including the following:

7. The robotic vacuum cleaner system

consists of a robotic vacuum and a

Self-Empty Base with a power supply.

These components contain electrical

connections, electrical wiring, and moving

parts that potentially present risk to the

user.

8. Before each use, carefully inspect all parts

for any damage. If a part is damaged,

discontinue use.

9. Use only identical replacement parts.

10. This robotic vacuum cleaner contains no

serviceable parts.

11. Use only as described in this Owner’s

Guide. DO NOT use the robotic vacuum

cleaner for any purpose other than those

described in this Owner’s Guide.

12. With the exception of filters, DO NOT

expose any parts of the robotic vacuum

cleaner to water or other liquids.

DO NOT put hands into any

opening in the Self-Empty

Base or robot.

USE WARNINGS
14. This appliance can be used by children ages 8 years and older and persons with reduced physical, or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
15. Children shall not play with the appliance. 16. For your robot’s cliff sensors to work
properly, all runners, rugs, or carpets must be eight inches from any stairs (or must be continuous and extend over the edge of the stairs). If a runner, rug, or carpet edge that is less than eight inches from the stairs cannot be moved, you must use a digital no-go zone to block off the stairs. For non-app users, use a boundary to block off an unsafe boundary. 17. To minimize the risk of the robotic vacuum cleaner traveling beyond an unsafe boundary (stair/cliff edges, fireplaces, water hazards), establish these areas as no-go zones using the mapping feature in the SharkClean mobile app. Upon setting the boundary, run the vacuum and visually confirm that the settings effectively prevent it from passing beyond the set boundary. Adjust settings as necessary. 18. This product has a Class 1 Laser. It is safe under reasonably foreseeable conditions (as defined in this Owner’s Guide). Always turn off the power before lifting the robotic vacuum cleaner or performing any maintenance on it. 19. DO NOT look directly into laser. 20. Always turn off the robotic vacuum cleaner before inserting or removing the filter or dust bin. 21. DO NOT handle plug, Self-Empty Base, charging cable, or robotic vacuum cleaner with wet hands. Cleaning and user maintenance shall not be made by children without supervision. 22. DO NOT use without robot dust bin and filters in place.

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23. DO NOT damage the cord: a) DO NOT pull or carry Self-Empty Base by the cord or use the cord as a handle. b) DO NOT unplug by pulling on cord. Grasp the plug, not the cord. c) DO NOT close a door on the cord, pull the cord around sharp corners, or leave the cord near heated surfaces.
24. DO NOT put any objects into nozzle or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
25. DO NOT use robotic vacuum cleaner if airflow is restricted. If the air paths become blocked, turn the vacuum cleaner off and remove all obstructions before turning on the unit again.
26. Keep nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or loose clothing.
27. DO NOT use if robotic vacuum cleaner is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.
28. DO NOT place robotic vacuum cleaner on unstable surfaces.
29. DO NOT use to pick up: a) Liquids. b) Large objects. c) Hard or sharp objects (glass, nails, screws, or coins). d) Large quantities of dust (drywall dust, fireplace ash, or embers.) e) DO NOT use as an attachment to power tools for dust collection. f) Smoking or burning objects (hot coals, cigarette butts, or matches). g) Flammable or combustible materials (lighter fluid, gasoline, or kerosene). h) Toxic materials (chlorine bleach, ammonia, or drain cleaner). i) Toxic materials (high concentrations of chlorine bleach liquid, high concentrations of ammonia, or drain cleaning solution).
30. DO NOT use in the following areas: a) Wet or damp surfaces. b) Outdoor areas near fireplaces with unobstructed entrances. c) Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust.) d) In an area with a space heater. e) Near fireplaces with unobstructed entrances.

31. Turn off the robotic vacuum cleaner before any adjustment, cleaning, maintenance, or troubleshooting.
32. Allow all filters to air-dry completely before reinstalling them to prevent liquid from being drawn into electric parts.
33. DO NOT modify or attempt to repair the robotic vacuum cleaner or the battery yourself, except as indicated in this Owner’s Guide. DO NOT use the vacuum if it has been modified or damaged.
34. DO NOT use any household cleaners (all-purpose cleaners, glass cleaners, bleach) on any of the polished high gloss surfaces on the Self-Empty Base or robotic vacuum cleaner as they contain chemicals that may damage these surfaces. Instead, use a cloth dampened with water to gently clean.
BATTERY USE 35. The battery is the power source for the
robotic vacuum cleaner. Carefully read and follow all charging instructions. 36. To prevent unintentional starting, ensure the robotic vacuum cleaner is powered off before picking it up or carrying it. 37. For Shark® PowerDetect Self-Empty XL base replacement, use XDKRV2820VEUK/ XDKAV2820VEUK. For replacement battery, use RVBAT850A battery pack. 38. Keep the battery away from all metal objects such as paper clips, coins, keys, nails, or screws. Shorting the battery terminals together increases the risk of fire or burns. 39. Under abusive conditions, liquids may be ejected from the battery. Avoid contact with this liquid, as it may cause irritation or burns. If contact occurs, flush with water. If liquid contacts eyes, seek medical help. 40. Robotic vacuum cleaner should not be stored, charged, or used at temperatures below 10°C (50°F) or above 40°C (104°F). Ensure the battery and vacuum have reached room temperature before charging or use. Exposing the robot or battery to temperatures outside of this range may damage the battery and increase the risk of fire. 41. DO NOT expose the robotic vacuum cleaner or battery to fire or temperatures above 265°F (130°C) as it may cause explosion.

SAVE THESE INSTRUCTIONS

For the latest warnings and cautions, go to www.sharkclean.co.uk/robothelp sharkclean.co.uk

GETTING TO KNOW YOUR SHARK POWERDETECT
Indicator Lights Front Bumper

DOCK Button

CLEAN Button

LIDAR Module

Battery Door Cliff Sensors
Brushroll
Charging Contact

Cliff Sensors

Front Caster Wheel Side Brush
Drive Wheel Cliff Sensors
Brushroll Door
Robot Dust Bin and Filter

Wall Follow Sensor sharkclean.co.uk

Wall Follow Sensor

GETTING TO KNOW YOUR SHARK POWERDETECT

Indicator Light

SELF-EMPTY BASE FRONT

Base Dust Bin Odour Neutralizer Dial

Charging Contacts

Post-Motor Filter Access Door
Debris Intake

Release Button
Base Dust Bin
Post-Motor Filter Access Door

SELF-EMPTY BASE BACK

Pre-Motor Filter Housing

Charger Cord Wrap

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LIVING WITH YOUR ROBOT

Questions? Steps if You’re Stuck: Having trouble connecting to your robot? For how-to videos, FAQs, troubleshooting, and tips & tricks visit: sharkclean.co.uk.

DOORWAYS AND THRESHOLDS

AVOID MOVING THE ROBOT OR SELF-EMPTY BASE

Your robot can easily climb over most thresholds, but if one is higher than 2.5cm, set up a no-go zone in the app to block it off.
NOTE: Please ensure dock is not placed in area with direct sunlight.
CAN’T CONNECT TO WI-FI?

While your robot is cleaning, DO NOT pick it up and move it, or move the Self- Empty Base–this will impact the robot’s ability to map your home. If the base is moved, you will need to remap your home.

PREP YOUR HOME
Your robot uses an array of sensors to navigate around walls, furniture legs, and other obstacles while it cleans. To prevent the robot from entering areas you don’t want it to, set up no-go zones in the app. For best results, prepare your home as indicated below, and schedule a daily cleaning to ensure all floor areas are regularly maintained.

NOTE: Scheduling is one of many features that can only be done in the app.
OBSTRUCTIONS Your PowerDetect robot detects obstacles and navigates the robot around them. Robot can see and avoid objects close to the ground like socks, shoes, toys, and more. To ensure a complete map of your home, open interior doors.
STAIRS Your robot’s cliff sensors will prevent it from falling off ledges. For the cliff sensors to work properly in any mode, all runners, rugs, or carpets must be at least 8 inches from any stairs, or must extend over the edge of the stairs.

SCHEDULING Schedule whole-home vacuuming runs with the app.

NOTE: Shark Robots use 2.4 GHz networks to connect. Typical home Wi-Fi networks support both 2.4 GHz and 5 GHz. Restart your phone · Turn off phone, wait a few minutes, then turn it back on
and connect to Wi-Fi. Reboot your robot · Take robot off base and press and hold down the
DOCK button on the robot for 12 seconds. Turn your robot back on by placing it on the base. Reboot your router · Unplug the router power cable for 30 seconds, then plug it back in. Allow several minutes for your router to reboot completely. · Then follow the steps outlined in the SharkClean app Wi-Fi setup instructions.
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SELF-EMPTY BASE SETUP

0.3m 0.6m

0.3m

· Find a permanent Location for the base in a central area. Ensure the base is not placed in area with direct sunlight.
· Ensure the chosen location has a strong Wi-Fi signal. · Remove any objects that are closer than 0.3m from either side of the base, or close than 0.6m
from the front. · Plug in the base.
INSTALLING THE SIDE BRUSH
Attach the side brush to the post on the bottom of the robot.

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NOTE: Side brush design may vary.

ROBOT INDICATOR LIGHTS

Low Battery

1 ¡¢ ‘£TIFICATION BATTERY WI-FI RIGHT
LEFT LED pulsing RED

Charging
LEFT NOTIFICATION BATTERY WI-FI RIGHT
BATTERY LED pulsing RED for low, YELLOW for medium, GREEN for high
If your robot is low on battery power, the left LED light will pulse RED. Manually place the robot on the base to begin charging. When the robot is charging, the battery indicator light will pulse, based on the current battery charge level: RED for low, YELLOW for medium, GREEN for high.

When cleaning, the remaining battery level is indicated by the number of LED lights illuminated. At full battery power, 5 indicator lights will be illuminated. At 80% battery, 4 indicator lights will be illuminated, and so on.

DIRTDETECT
Detects hidden debris and automatically boosts power until no more dirt is detected. When the robot detects a mess, the lights on the robot will turn purple to indicate that DirtDetect is enabled. The robot will deep-clean in a 3′ x 3′ pattern.
ACTIVE LIFT & LOWER
The robot lifts itself over bumps, rugs, and low thresholds (less than 2.5cm) with ease. The orange lights will illuminate when the robot moves over obstacles
SIDE BRUSH NOT SPINNING ON CARPET
The side brush will not spin on a carpeted area to prevent entanglement with carpet threads.

SELF-EMPTY BASE INDICATOR LIGHTS
· Base ON and Robot Charging ­ Solid Blue · Base ON but Robot Not Charging ­ Solid Green · Robot Evacuating into Self-Empty Base ­ Pulsing Green

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CHARGING
IMPORTANT: Be sure to charge the robot completely before its first cleaning so that it can explore, map, and clean as much of your home as possible. It may take up to 6 hours to fully charge your robot.

To TURN THE ROBOT ON: Place the robot on the Self-Empty Base or hold down DOCK button for 5 to 7 seconds, until the indicator lights turn on.

When the cleaning cycle is complete, or if the battery is running low, the robot will search for the SelfEmpty Base. If the robot doesn’t return to the base, its charge may have run out.

DOCK AND CLEAN BUTTONS
CLEAN BUTTON If the robot is on the base, press the CLEAN button for a whole- home clean. Press again to pause the cleaning session.
DOCK BUTTON To turn on/off your robot, press the DOCK button for 5-7 seconds. Press the DOCK button to allow the robot to go back to the Self-Empty Base.
RECHARGE & RESUME Press and hold the DOCK button for 15 seconds to turn Recharge & Resume ON or OFF.
The Recharge & Resume function is turned ON by default. The robot will run until it reaches low battery, and if its cleaning mission is not complete, it will return to the base, recharge, and pick up where it left off.

NOTE: When manually placing the robot on the Self-Empty Base, make sure the Charging Contacts on the bottom of the robot are touching the ones on the base. NOTE: When picking up the robot, be careful not to place fingers between the bumper and the back of the robot.
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USING THE SHARK POWERDETECT

Please visit support.sharkclean.co.uk or call 0800 862 0453 for answers to all your app questions.

USING THE SHARKCLEAN APP AND VOICE CONTROLS

Get the most out of your Shark robot vacuum with these app features:

· Recharge and Resume

The robot will return to the

Self-Empty Base, recharge,

and can pick up where it

Living Room

Kitchen

Dining Room

left off.

· No-Go Zones

Use the no-go zones in the

app to keep your robot out

of the areas you would like it

to avoid.

· Scheduling Set up whole-home cleanings for any time, any day.
· Control From Anywhere Wherever you are, you’re in control of your robot.
· Cleaning Reports Each time your robot cleans, your app will generate a cleaning report.

Search for SharkClean in the app store and download the app to your iPhoneTM or AndroidTM.

SETTING UP VOICE CONTROL WITH THE GOOGLE ASSISTANT OR AMAZON ALEXA

Visit support.sharkclean.com for setup instructions, which include how to enable Shark Skill for Amazon Alexa and using with Google Assistant.

Google Assistant:

Amazon Alexa:

Hey Google, start vacuuming. Hey Google, tell (robot name) to vacuum. Hey Google, pause vacuuming. Hey Google, tell (robot name) to go home.
WI-FI TROUBLESHOOTING

Alexa, ask Shark to start vacuuming/cleaning the (room name). Alexa, start/stop the vacuum. Alexa, send the vacuum to Self-Empty Base.
STILL CAN’T CONNECT?

· Typical home Wi-Fi networks support both 2.4 GHz and 5 GHz.
· Do not use a VPN or a proxy server. Hotspot available to connect only at 2.4GHz.
· Make sure Wi-Fi isolation is turned off on the router.
· If you cannot connect, call 0800 862 0453.

Restart your phone Turn off phone, wait a few minutes, then turn it back on and connect to Wi-Fi.
Reboot your robot
· Take robot off Self-Empty Base and press and hold the DOCK button on the robot for 5-7 seconds to turn off power. To turn power back on, place the robot back on the base.
Reboot your router
· Unplug the router power cable for 30 seconds, then plug it back in. Allow several minutes for your router to reboot completely.

ERROR CODE
LEFT LED (YELLOW) flashing LEFT LED (YELLOW) + RIGHT LED (YELLOW) flashing NOTIFICATION LED (RED) + WiFI LED (RED) flashing
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PROBLEM
Wrong password for Wi-Fi SSID cannot be found, try connecting again Cannot connect to Wi-Fi

WI-FI TROUBLESHOOTING
How do I use my robot with Amazon Alexa? Open the Amazon Alexa app, go to the menu and select Skills. Or go to the Alexa Skills store on the Amazon website. Search for “Shark Skill”. Select the Shark Skill to open the detail page, then select the Enable Skill option. Once enabled, you can ask Alexa to control your robot (i.e., “Alexa, tell Shark to start cleaning”).
How do I set up my robot with the Google Assistant on an Apple device? 1. Download, open, and sign into the Google Assistant app. 2. Select the “Explore” icon. Search for “Shark” and select “Try it.” 3. To allow Google to link to your SharkClean account, sign into your SharkClean account. This is the same account you used when setting up your Shark robot in the SharkClean app. Select “Authorize” to link your SharkClean account to the Google Assistant. Congratulations! The Google Assistant now works with your Shark robot. To send your robot into action, use the voice command, “Google, tell Shark to start cleaning.”
How do I set up my robot with the Google Assistant on Android? 1. Download open, and sign into the Google Assistant app. 2. Select the “Explore” icon. Search for “Shark” and select “Link.” 3. Sign into your SharkClean account. This is the same account you used when setting up your Shark robot in the SharkClean app. Congratulations! The Google Assistant now works with your Shark robot. To send your robot into action, use the voice command, “Google, tell Shark to start cleaning.”
What should I do if my Wi-Fi randomly disconnects? Turn OFF the robot, by pressing and holding the DOCK button for 5-7 seconds. Wait 10 seconds, then turn the robot power back on by pressing and holding the DOCK button for 5-7 seconds. Turn off your phone. Wait 30 seconds, then turn your phone back on. Open Wi-Fi settings on your phone, find the Shark network, and select Forget Network. Reopen SharkClean app and retry the connection process. It is normal for your robot to temporarily lose connectivity when it goes under furniture or moves far from your router. Your Shark robot will automatically reconnect to Wi-Fi. If the robot does not reconnect, power it off, wait 10 seconds, power the robot back on, and place it back on the base.
What should I do if I verified a wireless network password that is incorrect? Close the app, then reopen it. Make sure that you entered the correct Wi-Fi network password this time. In your phone’s network settings, choose your home 2.4 GHz network, and select Forget. Reconnect to your home network. Make sure to use the correct password. If you were able to connect to your home network, proceed to the app setup process. We recommend that you use the eye icon when entering your password to make sure it is correct. Turn off your router and wait 30 seconds. Turn your router back on. Check to make sure your 2.4 GHz network is visible in your phone settings. Turn off the robot, then wait 10 seconds. Turn the robot back on and wait for the voice prompt. Hard-close the app and restart the connection process on the robot. If you cannot locate your Wi-Fi password, please contact your Internet service provider.
What should I do if my username or password is invalid? We recommend you select the eye icon next to the password entry to verify you are entering your password correctly. Select the Forgot Password’ option on the sign-in page. The automated system will email you a link to reset your password. If you do not see an email, search your inbox and spam folder for emails from mysharkninja@sharkninja.com. You can use the “Resend code” option to send the email again. What should I do if there is an issue resetting password (did not receive the email or token was invalid)? Select theForgot Password’ option on the sign- in page. The automated system will email you a link to reset your password. If you do not see an email, search your inbox and spam folder for emails from mysharkninja@sharkninja.com. You can use the “Resend code” option to send the email again.
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TROUBLESHOOTING
What should I do if my Shark robot won’t connect to Wi-Fi or loses Wi-Fi connectivity?
If you are an iOS user and recently upgraded to iOS 14, you need to enable local network access on your phone for the SharkClean app. Please take the following steps to enable. Go to your phone settings –> Select Privacy –> Select Local Network –> Toggle SharkClean on, then try connecting again. Make sure your phone is connected to your home Wi-Fi network before trying to connect your robot. Typical home Wi-Fi networks support both 2.4 GHz and 5 GHz. Make sure you are connected to a 2.4 GHz network when you enter your username and password. Ensure your robot is turned on and you hear an audio prompt. Do not use a VPN or a proxy server. Make sure Wi-Fi isolation is turned off on the router.
There may be instances where your Shark robot loses connectivity while operating, due to a weak Wi-Fi signal, or entering a zone that blocks Wi-Fi.
Turn off the robot. Wait 10 seconds, then turn the power back on and wait for the voice prompt. Power off your phone, wait 30 seconds, and power back on. Open Wi-Fi settings on your phone, find the Shark network, then select Forget Network. Reopen the SharkClean app and retry the connection process.
It is normal for your robot to temporarily lose connectivity when it goes under furniture, or moves far from your router. Your Shark robot will automatically reconnect to Wi-Fi. If the robot does not reconnect on its own, remove the unit from the Self-Empty Base. Power the robot off, wait 10 seconds, and place it back on the base.

USING THE SHARK POWERDETECT 3D SENSOR AND AI LASER NAVIGATION

After setup is complete, your robot will conduct an Explore Run to create an initial map of your home. The robot will travel from room to room to identify walls, furniture, and other obstacles as it cleans. This run will take less time than a full cleaning, as it doesn’t cover the entire floor.

The robot’s object detection technology helps it detects obstacles and navigates the robot around them. Robot can see and avoid objects close to the ground like socks, shoes, toys, and more.

MANUAL CLEANING MODE
To manually start a cleaning cycle, press the CLEAN button on the robot. To immediately send the robot back to the Self-Empty Base, press the DOCK button.

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NOTE: Be sure to charge the robot completely before its first cleaning so that it can explore, map, and clean as much of your home as possible. It may take up to 6 hours to fully charge your robot. NOTE: Avoid moving the base. If it is relocated, the robot may not be able to find its way back to the base, and you will need to remap your home. If the robot is relocated while in use, it may not be able to follow its intelligent cleaning path, or find its way back to the base.
@sharkclean.co.uk
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MAINTENANCE MAINTAINING THE BASE DUST BIN

MAINTENANCE
CAUTION: Turn off power before performing any maintenance. To turn the robot power off, press the DOCK button on the robot for 5-7 seconds.
EMPTYING THE ROBOT DUST BIN

Depending on the size of the base, empty the base dust bin every 30 to 60 days or as needed.
To detach the bin, press the Dust Bin Release button on the top of the base, then slide out the bin.

To empty the bin, hold it over the trash, then press the release button with the trash can icon on the side of the bin. The bin lid will open, releasing dust and debris. Lightly tap the dust bin against the inside of the trash receptacle to knock off any remaining debris. Reinstall the bin by sliding it into the slot in the base until it clicks into place.

CLEANING AND REPLACING THE BASE FILTERS

Regularly clean the filters to keep your vacuum’s suction power optimal. Replace filters every 6-12 months or as needed.

IMPORTANT: DO NOT use soap when cleaning the filters.

CLEAN PRE-MOTOR FILTERS ONCE A MONTH
To open the filter housing lid, hold the top left edge of the base and pull up on the lid. With the lid open, remove the foam filter by the top handle, then lift out the felt filter underneath. Tap the filters clean over the trash, then rinse with cold water ONLY, as soap may damage them. Allow filters to air-dry completely before reinstalling them. The filters must be installed correctly for the base to work properly. Reinsert the felt filter first, then the foam filter.

CLEAN POST-MOTOR FILTER ONCE A MONTH
Press the button at the top of the Filter Door, then tilt the door and lift it off. Remove the PostMotor Filter from the base by pulling the tab down. Tap the filters clean over the trash. Do not use water or soap to clean filters as this will cause damage.

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Press the Dust Bin Release Button and slide out the dust bin.

To open the dust bin lid, pinch and lift up using the finger slots.

Empty debris and dust into trash. If desired, you may use a damp cloth to wipe the dust bin. Let dry for 24 hours before use.
NOTE: After emptying the dust bin make sure to insert the dust bin completely, until it clicks into place.

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MAINTENANCE
CLEANING THE ROBOT’S FILTER
For optimal suction power, after each use, clean the filter inside the robot’s dust bin.

MAINTENANCE
CLEANING THE WALL-FOLLOW SENSORS
1. The sensors on the robot require occasional maintenance. 2. With a dry cloth or cotton swab, gently dust off the sensors located on the sides of the robot.

Remove and empty the dust bin. Clean any hair or debris off the back of the dust bin.

Every time you empty the dust bin, lightly tap dust and dirt off the filter, then use a dry cloth or soft brush to remove any remaining debris.

CLEANING THE SENSORS AND CHARGING CONTACTS
THE SENSORS ON THE ROBOT REQUIRE OCCASIONAL MAINTENANCE. With a dry cloth or cotton swab, gently dust off the sensors located on the bottom and sides of the robot.

CLEAN SIDE BRUSH AS NEEDED.

CLEANING SIDE BRUSH
Carefully unwind and remove any string or hair wrapped around brush. Gently wipe brush with a dry cloth. To reinstall, snap the brush over the peg. Spin the brush manually to make sure it is installed correctly.

IMPORTANT: The robot uses cliff sensors to avoid stairs and other steep drops. Sensors may work less effectively when they are dirty. For best results, clean sensors regularly.
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NOTE: Remove and replace any side brush that is bent or damaged. To remove a brush, lift it off its peg.
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MAINTENANCE BRUSHROLL
To access the brushroll, push up on the tabs on the brushroll door, then lift off the door.

Take out the brushroll and remove the cap on the end. Clean off any hair or debris then replace the cap.

Reinstall the brushroll, inserting the flat end first. Close the brushroll access door and press down until both sides click into place.

NOTE: Replace brushroll every 6 to 12 months, or when visibly worn. See sharkaccessories.co.uk for replacement parts.

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MAINTENANCE TROUBLESHOOTING

If any error lights are illuminated or flashing on your robot, see the error code chart below:

ERROR CODE
BATTERY LED (RED) + WIFI LED (RED) Solid

ERROR NUMBER

SOLUTION

2

Side brush is stuck. Remove any debris from around the side brush so it moves freely.

NOTIFICATION LED (RED) + RIGHT LED (YELLOW) Solid

4

Blockage in brushroll. Remove any debris from around and inside the brushroll so that it can spin freely.

BATTERY LED (RED) + WIFI LED (RED) + RIGHT LED (YELLOW) Solid

5

A drive wheel is stuck. Clean the wheels and remove any debris wrapped around the axles so they can move freely

LEFT LED (YELLOW) + NOTIFICATION LED

(RED) + BATTERY LED (RED) + WIFI LED

18

(RED) + RIGHT LED (YELLOW) Solid

NOTIFICATION LED (RED) + WIFI LED (RED) + RIGHT LED (YELLOW) Flashing

3

Wheel motor encoder failure. Please contact Shark Customer Service at 0800 862 0453.
Suction motor failure. Remove and empty the dust bin, clean the filters, remove the brushroll and brushroll door, and remove blockages.

WIFI LED (RED) + RIGHT LED (YELLOW) Solid

6

Front bumper may be jammed. Clean the bumper and make sure it moves in and out freely.

NOTIFICATION LED (RED) + WIFI LED (RED) Solid

7

Cliff sensor error. Move your robot to a new location and clean its cliff sensors.

BATTERY LED (RED) + RIGHT LED (YELLOW) Solid

9

Robot dust bin needs to be reinstalled. Insert the dust bin until it clicks in place.

WIFI (RED) Solid

10

Robot cannot start due to wheel drop. Move robot to a new location on a level surface.

NOTIFICATION LED (RED) Solid

16

Robot is stuck. Move your robot to a new location and make sure the front bumper moves in and out freely.

NOTIFICATION LED (RED) + BATTERY LED (RED) + WIFI LED (RED) Solid

23

Robot cannot find the Self-Empty Base. Please make sure the Self-Empty Base is ON and is free of all obstacles.

LEFT LED (RED) Flashing
NOTIFICATION LED (RED) + BATTERY LED (RED) + WIFI LED (RED) + RIGHT LED (YELLOW) Solid

Battery is critically low and needs recharging. Please

24

pick up your robot and place it on the Self-Empty Base. Make sure the Self- Empty Base indicator light turns blue

to confirm your robot is placed on the base correctly.

Blockage in dust bin. Check the Self-Empty Base and the

26

robot dust bin for clogs. Clear any debris and reinstall the

dust bin, ensuring that it clicks into place.

LEFT LED (YELLOW) Solid, NOTIFICATION LED Solid (RED), BATTERY LED (RED) Solid AND WI-FI LED (RED) Solid

There may be a blockage with ActiveLift. Turn off the

30

robot, and ensure that there is nothing blocking the wheel

suspension from moving up and down.

Sensor Name

Functional Description

Cliff Sensor
Lidar Sensor
3D Sensor Wall Follow
Sensor

Cliff sensors monitor the cliff to avoid falling by way of infrared ranging. If there is a downward stair in front (e.g. the height of the white ground is greater than 50mm, or the black ground is greater than 30mm), the reading value of the sensor exceeds the preset value, then robot stop moving forward.
Lidar sensor help robot map through laser ranging. Detective distance is 8m.
With 2 line-lasers and an IR camera, the 3D sensor scans the objects to identify the image through algorithms. FOV: H=100°, V=78.7°.
Wall follow sensor detects the distance between the objects and the left side of the robot by the TOF ranging. Detective distance is 30mm.

For all other issues, please call Customer Service at 0800 862 0453.

sharkclean.co.uk

MAINTENANCE
LIDAR MODULE
Check the navigation module on top of the robot and gently remove any hair or debris. For a more complete clean, place the robot on a level surface and turn off the power. Use compressed air to blow away any dirt or debris from the gap around the rotating LiDAR module. You may also clean by rotating a cotton swab in both directions.

REPLACEMENT PARTS CLEANING THE DIRTDETECT SENSORS

CLEANING THE WHEELS
CLEAN FRONT WHEEL HOUSING PERIODICALLY. See sharkaccessories.com for replacement parts.

Remove the robot dust bin. Using the included DirtDetect brush or a microfiber cloth, wipe off the area indicated to remove any dust or debris covering the sensor.
NOTE: To order replacement parts visit sharkaccessories.co.uk
REPLACEMENT PARTS: ROBOT

Robot Dust Bin

Brushroll*

Battery

Brushroll Door*

Odour Cartridge Assembly

Rotate the front wheel while lightly brushing away dirt and debris. Clean the wheel and the housing around it.
NOTE: Brush not included.
sharkclean.co.uk

Periodically clean the drive wheels and the housing around them. To clean, rotate each drive wheel while dusting.

Side Brush*

Self-Empty Base Robot Dust Cup Filter

Dock Pre-Motor Filter

Dock Post-Motor Filter

*NOTE: Design may vary.

sharkclean.co.uk

Questions or Problems?

CALL US:

0800

862

Contact our customer service helpline

GET HELP RIGHT NOW! DON’T RETURN TO THE STORE.

Other easy ways to get help RIGHT NOW:

ONLINE HELP AND FAQS:

APP DOWNLOAD:

support.sharkclean.co.uk

Search “SharkClean” in the app store, or scan the QR code with your
smartphone camera.
Download and install the SharkClean app

sharkclean.co.uk

END-USER LICENSE AGREEMENT FOR SHARKNINJA SOFTWARE
IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS OF THIS LICENCE AGREEMENT CAREFULLY BEFORE COMMENCING USE OF THIS PRODUCT This End-User License Agreement (“EULA”) is a legal agreement between you and SharkNinja Operating LLC’s (“SharkNinja”, “us” or “we”) for [the]/[SharkNinja’s] computer software which is preinstalled on your SharkNinja device, which you download in order to control the SharkNinja device from your phone or computer, or, in either case, is made available by way of updates (the “Software”), as well as any printed, online or electronic documents related to the Software (the “Documentation”). We grant you the right to use of the Software and Documentation on the terms of this License. We do not sell the Software or Documentation to you. We remain the owners of the Software and Documentation at all times. If you do not agree to the terms of this EULA, do not install or use the Software, the Documentation or the SharkNinja device. In that case, you may return the unused SharkNinja device to us for a full refund. This does not affect your legal rights to return goods to your retailer if you change your mind or if they are faulty, or the terms of our separate manufacturer’s guarantee, if any.
1. GRANT OF LICENSE. Installation and Use. In return for you agreeing to comply with the terms of this EULA, SharkNinja grants you the right to use the Software and Documentation, and to receive and use any free supplementary software code or update of the Software incorporating “patches” and corrections of errors as may be provided by the Licensor from time to time, solely for the purpose of domestic operation and use of the SharkNinja device in relation to which the Software was supplied. 2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS. 2.1. Maintenance of Copyright Notices. You must not remove or alter any copyright notices on any and all
copies of the Software and Documentation. 2.2. Copying and Distribution. You must not make or distribute to third parties copies of the Software or the
Documentation. 2.3. Prohibition on Reverse Engineering, Decompilation, and Disassembly. You must not reverse engineer,
decompile, or disassemble the Software, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation. 2.4. Rental. You must not rent, lease, or lend the Software or the Documentation without written permission from SharkNinja. 2.5. “Not for resale” software. Software identified as “Not for Resale” or “NFR”, must not be resold, transferred, or used for any purpose other than demonstration, test, or evaluation. 2.6. Support Services. SharkNinja may provide you with support services related to the Software or your SharkNinja device (the “Support Services”). Any supplemental software code provided to you as part of the Support Services shall be considered part of the Software and be subject to the terms and conditions of this EULA. 2.7. Ownership of Software. SharkNinja retains ownership of all intellectual property rights in the Software and the Documentation. 2.8. Compliance with Applicable Laws. You must comply with all applicable laws regarding use of the Software and Documentation.
3. UPDASTES. SharkNinja may upgrade or update, or require you to upgrade or update, the Software, provided that the Software shall always match the description of it that we provided to you before you bought your SharkNinja device. This EULA will govern any upgrades or updates provided by SharkNinja that replace and/or supplement the Software supplied pre-loaded to your SharkNinja device, unless such upgrade is accompanied by a separate End User Licence Agreement, in which case the terms of that End User Licence Agreement will govern.
4. DATA AND PRIVACY. SharkNinja is committed to ensuring your privacy by adhering to high standards of fairness and integrity, and complying with applicable data protection laws. We are committed to keeping our customers informed about how we use the information we gather from you through the use of the Software. Our privacy practices are described in SharkNinja’s Privacy Policy, as well as in separate notices given when an app, product, or service is purchased or downloaded. At all times your information will be treated in accordance with the SharkNinja Privacy Policy, which is incorporated by reference into this EULA and can be viewed at the following URL: https://ninjakitchen.co.uk/systempage.privacypolicy.pagelet2-page-cms- systempage. privacyPolicy.pagelet2-Page. Please read and review our Privacy Policy and any other relevant privacy notices carefully to understand how your personal data is collected, processed and shared by SharkNinja, and your data subject rights in relation to such data.
sharkclean.co.uk

5. THIRD-PARTY APPLICATION LIBRARIES AND EMBEDDED SOFTWARE
5.1 You acknowledge that Ayla Networks, Inc. (“Ayla”) has provided certain application libraries that have been embedded into the Software (“Ayla Application Libraries”) and enables SharkNinja devices to connect to the Ayla Cloud Service (“Ayla Embedded Software”).
5.2 You must not use the Ayla Application Libraries except as an incorporated portion of the Software, unmodified from the form provided to you.
5.3 You must not use the Ayla Embedded Software except as an incorporated portion of your SharkNinja device, unmodified from the form provided to you.
5.4 You must not reverse engineer, decompile, or disassemble the Ayla Application Libraries or the Ayla Embedded Software, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation.
5.5 SharkNinja retains ownership of all intellectual property rights in the Ayla Application Libraries and the Ayla Embedded Software incorporated into the Software.
5.6 You must not use the Ayla Application Libraries or Ayla Embedded Software to attempt to gain unauthorised access to or use of the systems/services of SharkNinja’s other licensors; nor will you transmit viruses, worms, Trojan horses, time bombs, spyware, malware, cancelbots, passive collection mechanisms, robots, data mining software, or any other malicious or invasive code or program into the systems/services of SharkNinja’s other licensors.
5.7 You will not use the Ayla Application Libraries or Ayla Embedded Software to interfere with, breach, or circumvent any security feature, authentication feature, or any other feature that restricts or enforces limitations on the use of, or access to, the systems/services of SharkNinja’s other licensors.
5.8 You will not probe, attack, scan, or test the vulnerability of the systems/services of SharkNinja’s other licensors. 5.9 SharkNinja’s other licensors of the Software, Ayla Application Libraries, and the Ayla Embedded
Software, are the express third-party beneficiaries of this EULA, and the provisions of this Section of this EULA are made expressly for the benefit of such licensors, and are enforceable by such licensors.
6. TERMINATION. Without prejudice to any other rights, SharkNinja may terminate this EULA if you commit a material or persistent breach of this EULA which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so. Upon termination for any reason, all rights granted to you under this EULA shall cease, you must cease all activities authorised by this EULA, and you must immediately delete or remove the Software from all computer equipment in your possession and immediately destroy or return to us (at our option) all copies of the Software then in your possession, custody or control.
7. OUR RESPONSIBILITY FOR LOSS AND DAMAGE CONSUMERS SUFFER.
7.1. The Software is for domestic and private use. If you use the Software for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
7.2 You acknowledge that the Software has not been developed to meet Your individual requirements, and that it is therefore Your responsibility to ensure that the Software as described in the Documents meets your requirements.
7.3 We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this EULA or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable, except as set out at 7.3 to 7.4 below. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time this EULA came into force, both we and you knew it might happen.
7.4 If defective digital content that we have supplied damages a device or digital content belonging to you, then, in accordance with section 46 of the Consumer Rights Act 2015, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update or upgrade offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
7.5 If you bought the SharkNinja device directly from SharkNinja or one of its group companies, we or our group company, as the seller, may be responsible to you under the contract of sale for loss or damage caused by your use of the Software. You can find our terms and conditions of sale here: https:// ninjakitchen.co.uk/terms-and-conditions . If you bought the SharkNinja device from another company, they may have a similar responsibility to you.
7.6 Many SharkNinja products come with a free manufacturer’s guarantee. If you suffer loss or damage as a result of using the Software, you may be able to claim under the guarantee. You can find the terms of our guarantee here: https://support.ninjakitchen.co.uk/hc/en-gb/articles/360013838359-Ninja- Guarantee-Terms-Conditions.
7.7 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
8. APPLICABLE LAW AND JURISDICTION. This EULA is governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
9. ASSIGNMENT. We may transfer our rights and obligations under this EULA to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the EULA.
sharkclean.co.uk

MANUFACTURER’S GUARANTEE
The Shark Guarantee
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the product (your “legal rights”). You can enforce your legal rights against your retailer, including Shark if you bought your appliance from sharkclean.co.uk . However, at Shark we are so confident about the quality of our products that we give the owner an additional, free parts and labour manufacturer’s guarantee of up to 2 years.
The guarantee it comes with is an important consideration – and reflects how much confidence the manufacturer has in its product and manufacturing quality. The manufacturer’s guarantee does not affect your legal rights.
How long are new Shark machines guaranteed for?
Our manufacturer’s guarantee lasts for one year from the date of purchase as standard, or for two years if you register your purchase with us within 28 days.
How do I register my Shark guarantee?
If you have purchased your Shark appliance directly from sharkclean.co.uk your guarantee is registered automatically. If you bought it from anywhere else in the UK, you can register your guarantee online within 28 days of purchase.
· To register online, please visit sharkclean.co.uk/register-guarantee or scan the QR code in your instruction booklet.
· Keep a note of the date you purchased the machine.
IMPORTANT: · Keep your receipt if you bought your Shark appliance from anywhere except sharkclean.co.uk . You will
need it to claim under your guarantee. · The free Shark guarantee only applies in the UK.
What are the benefits of registering my free Shark guarantee?
When you register your guarantee, you will get an extra one year of cover. We’ll also have your details to hand if we ever need to get in touch. If you further agree to receive communications from us, you can also receive tips and advice on how to get the best out of your Shark appliance and hear the latest news about new Shark technology and launches.
What is covered by the free Shark guarantee?
Repair or replacement (at Shark’s discretion) of your Shark machine, including all parts and labour.
What is not covered by the free Shark guarantee?
· Normal wear and tear. · Accidental damage or faults caused by negligent use or care, misuse, neglect, careless operation or handling of
the Shark appliance which is not in accordance with the Shark Operating Manual supplied with your machine. · Damage caused by use of the Shark appliance for anything other than normal domestic household purposes. · Damage caused by use of parts not assembled or installed in accordance with the operating instructions. · Damage caused by use of parts and accessories which are not Shark Genuine Components · Faulty installation (except where installed by Shark). · Repairs or alterations carried out by parties other than Shark or its agents.
How can I claim under the free Shark guarantee?
Contact our customer service helpline on 0800 862 0453. For service hours please visit our website under `Contact Us’. It’s free to call, and you’ll be put straight through to a Shark representative. You’ll also find online support at support.sharkclean.co.uk . The Shark representative will go through some troubleshooting with you, and if we conclude that the item has failed, we will send you a replacement part or a returns label to send the defective item back to us free of charge. When you have delivered the defective product to us, we will send you a replacement. Please remember that the item will need to be boxed when you return it to us. It can be any suitable box, it does not have to be the original packaging.
Where can I buy genuine Shark spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark appliance. You’ll find a full range of Shark spares, replacement parts and accessories for all Shark machines at sharkclean. co.uk . Please remember that damage caused by the use of non-Shark spares may not be covered under your guarantee. These instructions are designed to help you keep your Shark Robot running at peak performance.
SharkNinja Europe Ltd, 1st/2nd Floor Building 3150, Thorpe Park, Century Way, Leeds, England, LS15 8ZB
SharkNinja Germany GmbH, Rotfeder-Ring 9, 60327 Frankfurt am Main, Germany sharkclean.co.uk
Illustrations may differ from actual product. We are constantly striving to improve our products; therefore the specifications contained herein are subject to change without notice.
sharkclean.co.uk

NOTES

NOTES

sharkclean.co.uk

sharkclean.co.uk

REGISTER YOUR PURCHASE registeryourshark.co.uk
RECORD THIS INFORMATION Model Number: Date of Purchase: (Keep receipt) Store of Purchase:
TIP: You can find the model and serial numbers on the QR code labels on the bottom of the robot and Self-Empty Base.
EXPECTED PERFORMANCE Expected runtime: 60 minutes Expected charging time: 6 hours

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE. This Owner’s Guide is designed to help you keep your Shark PowerDetect robot running at peak performance.

SharkNinja Europe Ltd,

1st/2nd Floor Building 3150,

Thorpe Park,

Century Way, Leeds, England,

LS15 8ZB

www.sharkclean.co.uk

Illustrations may differ from actual product We are constantly striving to improve our products; therefore the specifications contained here in are subject to change without notice.

© 2024 SharkNinja Operating LLC. SHARK is a registered trademark in the United Kingdom of SharkNinja Operating LLC.

Apple App Store is a trademark of Apple Inc. Google, Android and Google Play are trademarks of Google LLC.

@sharkclean.co.uk

References

• sharkaccessories.co.uk
• Shark Customer Service | Official Support & Help Centre
• Shark Customer Service | Official Support & Help Center
• Ninja Guarantee Terms & Conditions – Ninja Customer Service | Official Support & Help Centre

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