RAEDIAN NEO Plus Premium Smart Charger Installation Guide
- September 18, 2024
- RAEDIAN
Table of Contents
NEO Plus Premium Smart Charger
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Specifications:
- Operating temperature: Between specified limits
- Relative atmospheric humidity: 5% – 95%
- Electrical safety class: Class I
- Degree of protection (housing):
- Charging core: IP55
- Between charging core and backplate: IP54
- IK protection (mechanical impact): IK10
Product Overview:
Scope of Delivery:
| No. | Item |
|---|---|
| 1 | NEO Plus |
Exterior View:
Product Usage Instructions:
Installation and Connection:
Safety Announcements:
DANGER: Risk of injury and electrocution.
Installation, (de)commissioning, and maintenance of the charger
must only be performed by a qualified electrician.
DANGER: Risk of injury and electrocution.
Installing the charger incorrectly may result in fatal injury! When
working with electricity, failure to comply with relevant
regulations can lead to dangerous and life-threatening
situations.
FAQ:
Q: Can I install the NEO Plus charger myself?
A: No, installation, commissioning, and maintenance of the
charger must only be performed by a qualified electrician.
Q: What should I do if I encounter errors during
installation?
A: If you encounter errors during installation, please refer to
the installation video or contact customer support for
assistance.
“`
NEO Plus
INSTALLATION MANUAL – PREMIUM SMART CHARGING
www.raedian.com
Rev.1.0.1
1. Safety and usage guide
1.1 Disclaimer This document is subject to updates and changes. Errors and
omissions are exceptional.
It is revised at regular intervals, and any modifications and amendments are included in the subsequent issues.
RAEDIAN shall bear no liability in any way, for any kind of damage, and the
warranty for the product and the accessories shall not apply in the following
cases:
Failure to comply with the instructions in this guide in general and with the
operating conditions specifically¢
Improper use¢ External damage¢ Instalation, commissioning or faulty repair or
maintenance by unqualified persons¢ Failures from the grid or the cellular
network provider¢ Modification or configuration of the product or
accessories without the knowledge of RAEDIAN¢ Use of spare parts not approved
or manufactured by
RAEDIAN¢ The charger is used outside its operating conditions
as stated in this guide¢ Situations have occurred that are beyond the control
of RAEDAIN (force majeur)¢ Damage to the electrical vehicle.
1.1.1 Improper use It is safe when the charger is used as intended. Any other
use or changes to the charger are considered improper use and therefore not
permitted. The operator, owner or qualified technician is responsible for any
personal injury or material damage arising from improper use.
1.2 Copyright The reproduction, dissemination and utilization of this
document, as well as the communication of its contents to other parties
without explicit authorization by RAEDIAN or one of its affiliates, is
strictly prohibited.
©R AEDIAN 2024. All Rights Reserved.
1.3 Trademarks ® is trademark registered by RAEDIAN. Any
unauthorized use of this trademark is therefore illegal.
1.4 Languages The English version of this document is the original source.
Documents in other languages are translations of this source.
1.5 Purpose and target audience This guide applies to the NEO Plus (in this
document also indicated as “Charger”) produced by RAEDIAN. The NEO Plus is
intended exclusively for charging electric vehicles. Follow this guide to
install and debug the charger correctly.
Installation, commissioning and maintenance of this charger may only be
performed by a qualified electrician. It is essential that this person has:
Í¢ Proficient in general and specific rules related to safety and accident
prevention¢
Å¢ Comprehensive knowledge of applicable electrical regulations¢
¯¢ The ability to identify and foresee risks and avoid potential hazards¢
¢ Received and read these installation and operating instructions.
NEO
Rev 1.0.1 – 2024
1.6 Safety symbols
The following warning pictograms are attached to (parts of) the charger:
Dangerous voltage
Protective earth
1.7 Complementary documentation
By means of the following links, you can obtain detailed information regarding
the NEO Plus.
Installation video
Install APP
1.8 Operating conditions
Operating temperature
Relative atmospheric humidity
-30°C 55°C with derating mechanism
5% 95 %
Electrical safety class
Class I
Degree of protection (housing)
IK protection (mechanical impact)
Charging core: IP55
Between charging core and
backplate: IP54
IK10
NEO Plus
Rev 1.0.1 – 2024
2. Product overview
2.1 Scope of delivery
No.
Item
1
NEO Plus
2
Quick Guide
3 Removal Kit
4
Plastic anchor
5
Wall-mounting screw
6
Rubber plug
7
Security screw
8
Security label
9
RFID card
CT KitSingle Phase 10
CT KitThree phase
Quantity 1 1 1 4 4 2 2 1 2 1 1
1
2
3
4
5
6
7
8
9
OR
NEO Plus
10
Rev 1.0.1 – 2024
2.2 Exterior view
ST Displad VT RFID card reader FT Type 2 sockeB @T LED Stripei 8T Front cover
qT Charge corG 4T BackplatG 2T Identification label
NEO Plus
Rev 1.0.1 – 2024
6
1 4
2 5 7
8
7kW
3
11kW
22kW
3. Installation and connection
3.1 Safety announcements
DANGER Risk of injury and electrocution. Installation, (de)commissioning and
maintenance of the charger must only be performed by a qualified electrician.
DANGER Risk of injury and electrocution. Installing the charger incorrectly
may result in fatal injury! When working with electricity, failure to comply
with relevant regulations can lead to dangerous and life-threatening
situations.
DANGER Risk of electrocution. The electrical system must be disconnected from
every power source before performing any installation or maintenance work!
DANGER Risk of injury and electrocution. The charger contains electrical
components that still contain a charge after being disconnected from the
system. Always test with proper equipment to ensure there’s no residual
current before commencing to work.
WARNING Risk of injuries, explosion or fire. Never install in a potentially
explosive atmosphere.
WARNING Risk of electrocution. Never install in areas prone to flooding
without implementing compensatory measures.
WARNING Risk of injury and electrocution. Installation work must not be
carried out during rain or if the air humidity exceeds 95%.
WARNING Risk of injury and electrocution. The installation must be performed
by a qualified electrician who has read this guide and will execute the
installation in accordance with the IEC 60364 (Electrical Installations for
Buildings) standard.
WARNING Risk of damage or electrocution. A charger must always be installed on
separate power circuit.
WARNING Risk of damage or electrocution. Local conditions may affect the
installation requirements. Your installation must comply with the standards
and regulations of the location (country) where it is installed.
CAUTION Risk of injury and damage. The installer is always responsible for
choosing the correct cable diameter and ensuring compliance with relevant
standards and regulations.
CAUTION Risk of injury and damage. The installation and cables must be rated
to match the maximum charging current of the charger input, assuming
continuous load.
NEO
Rev 1.0.1 – 2024
3.2 Assembly and installation requirements
3.2.1 Power supply cable Minimum advised cable cross-section (based on assumed
max. 50 m cable length):
3-phase 11 kW charging, 16 A selected per phase: 5 x 4 mm 1-phase 7.4 kW
charging, 32 A per phase: 3 x 6 mm 3-phase 22 kW charging, 32 A per phase: 5 x
6 mm²
3.2.2 RCD requirement
 A residual current monitor device is integrated inside the charger. The
charger will stop charging in case residual current exceeding 6mA DC is
detected, according to IEC 62955É
 The RCD is automatically tested between each charging sessionÉ Â The
integrated RCD has no influence on the function of external
protective devices.
An external RCBO is required shown as below:
Input. 1-phase 3-phase
Specification
2P, 40A RCBO, at least Type A, Characteristic B/C 4P, 40A RCBO, at least Type
A, Characteristic B/C
Remark
50 Amp is recommended if the ambient temperature is higher than 40°C
3.2.3 Grounding  TN system: separate PE cablè
 TT system: separately installed grounding electrode < 100 Ohm spreading
resistancè
 IT system: connected to a shared reference (common earth) with other metal
parts
3.3 Preparation prior to installation
 Check the scope of delivery and all required partsÉ Â Read this installation
guide beforehandÉ Â Verify and determine the installation location.
NEO Plus
Rev 1.0.1 – 2024
3.4 Installation tools
¾É Pencil or marke» àÉ Phillips screwdrive»
¶É Measuring tapè
ÊÉ Slotted screwdrive»
¤É Drilling machinè ÆÉ Voltmeter or digital multimete»
£É Hammer
ÂÉ M25 Hole Saw (for plastic)
3.5 Installation procedure prerequisites
NOTE
The following text only describes the wall-mounting installation procedure.
The NEO can also be mounted on a pedestal. The pedestal is an accessory and
the installation instruction is provided within its scope of delivery.
NOTE
Install the charger upright against the wall and/or on the mounting pedestal.
Installations other than this may lead to damage to the charger.
NOTE
Chargers which are exposed to the elements will gradually age and/or discolor.
RAEDIAN recommends to place the
chargers in a sheltered environment to optimize the lifetime
of the product.
 The installation position must be against a solid, vertical wallÉ
 In the surroundings of at least 5 m of the installation
position there must be no fire hazardÉ
 The power supply cable must be routed before proceeding with the
installationÉ
 The power cabinet must be equipped with at least a
Type A RCD according to IEC 61008 or IEC 61009É
 The electrical system must be disconnected from every power source before
performing any installation work.
3.6 Mechanical installation procedure
 Take the charger out of the boxÉ
 Place the charger on a non-scratching surface to prevent damageÉ
 Check if all parts listed are provided.
3.6.1 SIM card Installation
NOTE Applicable to RAEDIAN NEO and NEX models that support 4G with a user SIM
card (models with-ES).
Two SIM options: User SIM: Nano SIM, Settable APN user
name and passwordr
eSIM: Integrated, activated by Lifetime Connectivity Key (please contact
reseller or distributor).
Installation procedure:
Separate the front cover and charge core of the charger
1 Remove the card slot cover on the
1
2
charge core.
2 Insert User SIM card.
Must
3 Peel off the film on the card slot cover
and attach the cover to the charge core.
&
4 Securely install the front cover onto
the charge core.
NEO Plus
Rev 1.0.1 – 2024
3
4
1 3.6.2 Wall-mounting the backplate
Place the backplate on a clear and solid wall with a bearing capacity of at
least 100 kg. Recommended height: 800-1000 mmf
Ensure it is level, and use a pencil to mark the positions for 4 drilling
holesf
Drill 4 holes at the marked locations. Recommended depth and diameter: 50 mm;
8 mmf
Insert 4 plastic anchors into the drilled holesf
Mount the backplate and fasten it using four wall-mounting screws.
2 3.6.3 Electrical installation procedure
WARNING At least an external Type A RCD is required to be installed upstream.
Ensure the installation complies with all applicable laws and regulations.
Ensure you know whether the charger needs to be installed as a single-phase or
three-phase variant.
There are three entries available for input wiring: bottom (recommended), top
and rear wiring entry. For the top and rear entry, use an M25 hole saw to
create the hole and install the rubber plug over the holef
Connect the power wires to the terminal block according to the type of
equipment (single-phase or threephase) shown in the figure.
NEO Plus
Rev 1.0.1 – 2024
1
OR
OR
Bottom Enter
Rear Enter
Top Enter
2 Single phase
L3 L2 L1 N PE
Three phase
3.6.4 Ethernet Cable Installation
(For CT Kit/SC Kit/EMS)
1 There are two options available for
input wiring: top and rear entry. Use an M25 hole saw to create the hole and
install the rubber plug over the hole. (An M25 cable gland is recommended for
the top entry.)
NOTE Recommended reserved cable lengths:
OR
Top entry 45 cm; Rear entry 35 cm.
2 Run the Ethernet cable
through the chosen hole and
1
2
install the RJ45 connector.
3 Plug in RJ45 port.
4 Securely clip the charger’s
body onto the backplate.
3
4
NEO Plus
Rev 1.0.1 – 2024
3.6.5 CT Installation for Home Balance
1 For the 11kW and 22kW variants, connect
CT2 and CT3 to the RJ45 connector according to the Ethernet cable type used
(Straight-through or Cross-over). Follow the specific wiring sequence for the
type of cable you are using.
2 Securely attach CT1 to L1, either
upstream or downstream of the main circuit breaker. Ensure that the arrow on
the CT clamp is pointing toward the load, and firmly clamp it until you hear a
‘click’.
Repeat the same steps for CT2 and CT3 (if present), attaching them to L2 and
L3 respectively.
3 Connect the wallbox to the RJ45
adapter using the Ethernet cable.
NEO Plus
Rev 1.0.1 – 2024
Cross-over
Straight-through
OR
1
2
3
3.6.6 Additional installation procedure for Load Management with EMS
NEO supports load management through external EMS devicesY
Home Balance and Solar Charging will be not available when
2
using EMS by setting ModbusRTUY
Use the Ethernet cable to connect the charger and the external
1
EMS device. Connect one RJ45 connector of the Ethernet cable
to the charger in the same way as in 3.6.4Y
Another RJ45 connector of the Ethernet cable can be connected to the external EMS device through the provided CT adaptor.
{Y Remove the CT clamp connected to the CT adapto
Y Connect external EMS with RS-485 A and B on the CT adaptor.
3.7 Finishing the installation The electrical installation is finished.
1 Tighten two security screws, one at the top and one at the
bottom of the charger.
2 Seal the top and bottom with two security stickers.
1 2
NEO Plus
Rev 1.0.1 – 2024
4. Commissioning
4.1 Safety instructions before use
Carry out the following safety instructions before commissioning your charger:
q Check if the charger is properly connected to the power supply as described
in this guidet
q Check if the distribution of the power supply is separately protected by an
appropriate breaker (automatic or fuse cartridges)t
q Check if the charger is installed in accordance with this guidet
q Check if the casing is closedt q Verify that the charging cable is not
twisted and that
the cable, plug and casing are not damaged.
4.2 Initial start-up
q The charger will boot up and run self-diagnostics within a few second
q The OLED display shows a booting image and indicates the availability with a
“READY”. The LED stripes on the side of the charger will display a white
colour with the falling effect. And the charger is now ready for testing.
4.3 Test the charging process
q Plug the charging cable into the socket (for socket variant) and press it it
firmlyt
q Plug cable into EV to start chargingt q The charger is ready for charging
and is waiting for
the vehicle to start. The LED stripes will display a green colour with the
scrolling effectt q After the vehicle has enabled charging, the OLED display
shows real-time charging information like charging current and power. The LED
stripes display a cyan colour with the falling and retracting effect.
NEO
Rev 1.0.1 – 2024
5. Maintenance
Maintaining the casing of the charger: Annual cleaning, using water and mild
soap.
NOTE The casing of the charger can be damaged. Do not use any aggressive
cleaning agents, high-pressure cleaners, scouring pads or similar.
6. Waste electrical and electronic equipment (WEEE)
Electrical and electronic equipment contains materials, components and
substances that may be harmful and pose a risk to human health and the
environment if not handled correctly.
Equipment marked with the symbol above indicates that it’s electrical and
electronic equipment. It means that this waste must be collected separately
and should not be discarded together with household waste.
Please check with your local authority for collection schedules. Residents can
dispose of waste electrical and electronic equipment at recycling centres or
other designated collection points.
NEO Plus
Rev 1.0.1 – 2024