RV WI-FI RV WiFi Products for Connectivity User Guide
- September 12, 2024
- RV Wi-Fi
Table of Contents
RV WiFi Products for Connectivity
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Product Information
Specifications
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Models: RV WIFI 5G, RV WIFI4G, DishyDock
-
Compatibility: Works with cel tower networks and 12V Starlink
Integration System DishyDock -
Components:
-
RV WIFI 5G Router: 4G/5G Stick Antennas, Wi-Fi Stick Antennas,
Mounting Bracket -
RV WIFI 4G Router: 4G/5G Stick Antennas, Wi-Fi Stick Antennas,
Mounting Bracket -
DishyDock Router: Wi-Fi Stick Antennas, Mounting Bracket, 12V
Power Cable, Testra Starter SIM
-
-
Power Source: 12V Power Cable
-
SIM Card Slot: Nano SIM card slot labeled SIM 2
Product Usage Instructions
Activating Telstra Pre Paid SIM
-
Have your driver’s license handy
-
Use the Service Number on the Telstra Satchel to activate at
www.telstra.com/activate -
Follow Telstra prompts for activation; for other providers,
check packaging for activation instructions -
Reboot the system by turning off and on the router once
activation is complete
Warranty Registration
To register your warranty, visit
www.rvwifi.com.au/warranty-registration. Locate the serial number
on the box or rear of the unit.
Inserting and Removing SIM Card
Inserting SIM Card:
-
Insert a Nano-sized SIM into the SIM card slot marked SIM 2
with the metal face up -
Use the supplied SIM pin to insert fully
-
Turn on the power and wait for the router to boot up
Removing SIM Card:
Instructions for removing the SIM card are not provided in the
manual.
FAQ
Q: Can I use my own SIM card with the RV WIFI unit?
A: Yes, you can use your own Nano-sized SIM card in the SIM card
slot marked SIM 2.
Q: Where can I find activation instructions for providers other
than Telstra?
A: Check the packaging of your SIM card or visit the respective
provider’s website for activation instructions.
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UsRVeWI-FrI Guide
WIFI 6
– RV WIFI5G WIFI 6 – RV WIFI4G WIFI 6 – DISHYDOCK ROUTER WIFI 6
2024V1
What makes up your RV Wi-Fi
Congratulations on your purchase of an RV Wi-Fi Router.
There are three models in the WIFI6 range. RV WIFI 5G, RV WIFI4G and DIshyDock. The 5G and 4G models work with the cel tower networks. RV WIFI 5G, RV WIFI4G and DishyDock work with the 12V Starlink Integration System DishyDock All are designed so that you can enjoy your travelling without .sacrificing t e lifestyle that the internet provides.
RV WIFI 5G Router
4G/5G Stick Antenna’s Wi-Fi Stick Antenna’s Mounting Bracket
RV WIFI 4G Router
4G/5G Stick Antenna’s Wi-Fi Stick Antenna’s Mounting Bracket
DishyDock Router
Wi-Fi Stick Antenna’s
Mounting Bracket
12V Power Cable
Testra Starter SIM
12 volt Power Cable. Do not Hard Wire unless discussed with us first
There are three models in the WIFI6 range. RV WIFI 5G, RV WIFI4G and DIshyDock. The 5G and 4G models work with the celtower networks. RV WIFI 5G, RV WIFI4G and DishyDock work with the 12V Starlink Integration System DishyDock. All are designed so that you can enjoy your travelling without sacrificing the lifestyle that the internet provides.
12V Power Cable
SIM card
External 4 in 1 Antenna and Bracket
12V Power Cable
SIM card
External 4 in 1 Antenna and Bracket
How to Activate the Telstra Pre Paid SIM ( for RV WIFI4G and 5G models)
The Telstra satchel contains your Sim Card. You need to activate this and add
credit to it to finish the set up stage of your RV Wi-Fi unit. We strongly
advise to do this instore to make sure the activation has been confirmed. You
MUST use a Nano SIM card in the router.
Activate your Telstra Sim Card
1 Have your driver’s licence handy
2 Use the Service Number located on the rear bottom space of the Telstra
Satchel.
3 Open your browser and go to www.telstra.com/activate
4 Follow the Telstra prompts for activation.
Once complete, turn off your router and then turn it on again to reboot the
5
system. For providers other than Telstra please look on their packaging for
instructions to activate. Below are links to Optus, Vodafone and Virgin. Optus
can be activated by going to www.optus.com.au/customercentre/activateprepaid
Vodafone can be activated by going to www.vodafone.com.au/activate Virgin can
be activated by going to www.virginmobile.com.au/activate For other providers,
please see your Sim card documentation.
Warranty Registration
Please complete your Warranty Registration by going to: www.rvwifi.com.au
/warranty-registration. Your serial number for your RV Wi-Fi unit is located
on the outside of the box, and on the rear of your RV Wi-Fi unit.
Inserting your SIM card into the RV WIFI 4G and RV WIFI 5G
In your pack you will have received a SIM card. You can use this
1 one or your own.
It must be a Nano sized SIM Insert the SIM into the SIM card slot marked: SIM
2
2
The metal face of the SIM must face up. Use the SIM pin supplied with your SIM
to insert fully – see QR
3 code below.
IMPORTANT: Store this SIM pin for removal use.
4 Turn on the power and wait 3 mintues for the router to boot up.
Removing your SIM card from the RV WIFI 4G and RV WIFI 5G
Using your SIM pin from your SIM card pack, push the edge of
1
the SIM in and release
2 The SIM will pop out slightly.
3 Remove the SIM
SIM INSERT INSTRUCTIONS
– Default: SIM 2 SLOT
– Metal fac of SIM faces up towards top/front face of router with cut out on
the right top corner
How to insert and remove your sim card video.
Scan to watch
Installing your RV Wi-Fi WIFI6
In most cases, your manufacturer will install your RV Wi-Fi for you. But if
you are looking at installing yourself, please follow the steps below. There
are two methods available: · With an external antenna fitted to the outside of
the RV (available with RV WIFI 4G and 5G models) · No external antenna.
Installing your RV Wi-Fi using the external antenna – 5G and 4G models only
Set up for use with external antenna
Choose a position for RV WiFi Router adjacent to a single 12v power point, or
a double if setting up with Starlink.
1
The control panel facing towards you.; The control panel facing you is
important for SIM insertion and retrieval Mount external antenna onto roof
using bracket provided,
2 keep away from overhanging items and waterproof as
required; Screw into place on router: 2 x 4G/5G antenna cable into
3
4G/5G’ ports on the top of the router; Screw into place on router: 2 x Wi-Fi antenna cables into 4 the top
5.8 and 2.4′ ports in the side control panel; Attach 2 x Wifi stick
antenna’s to the bottom 5.8 and 2.4′ 5 ports on the side control panel; Attach 2 x 4G/5G stick antenna’s into the 4G/5G ports on 6 the base of the router; (5G model only); Insert a Nano SIM into the SIM slot
2′ Push in completely using the SIM pin that is included in the SIM pack. (4G
and
7
5G models only) See QR code on previous page for video instructions; Plug the
power adaper into the power jack of the RV Wi-Fi
8
Router.;
9 Ensure the `Power’ light is on.
RV WIFI 5G WIFI 6
RV WIFI 4G WIFI 6
4G/5G external antenna
Wi-Fi external antenna Wi-Fi Internal antenna
4G/5G internal antenna
Wi-Fi external antenna Wi-Fi Internal antenna
Installing your RV Wi-Fi WIFI 6 without the external antenna
Set up for use with NO external antenna. Used for RV WIFI5G/RV WIFI4G/
DishyDock Routers
Choose a position for RV Wi-Fi router adjacent to a single 12v power point; or
a double when setting up with Starlink
1
The control panel facing towards you.; The control panel facing you is
important for SIM insertion and retreval) Screw the 4 Wi-Fi antenna’s into the
Wi-Fi ports on the control Panel.
2 5G model, screw the 4 x 4G/5G antenna’s into the 4G/5G ports (top and
bottom)
4G model, screw 2 x 4G/5G antenenna’s into top 4G/5G Ports
insert a Nano SIM into the SIM slot `2′ Push in completely using the SIM pin
that is included in the
3
SIM pack. (4G and 5G models only)
4 Plug the power adapter into the power jack of the RV Wi-Fi Router;
5 Power on the router.
Place the power cord into the single 12v power point and turn on. The SIM must
be inserted prior
6
to power turning on. See note on previous page re: hard wiring.
7 Ensure the Power Lights are on
RV WIFI 5G
RV WIFI 4G
DISHYDOCK
CONTROL PANEL
USB LAN LAN LAN LAN WAN PWR 5G SIM 1
PWR
2.4 5.8 SIM 2
Connectionng tyoouthredeRvVicWei-vFiai+WRio-Fuitteor your RV Wi-Fi WIFI 6
Turn on the device/s (phone/laptop etc.), that you wish to
1
connect to the internet.
2 Click on: `Settings’ or equivalent page on your device
Click on : `Wi-Fi’ and choose the RV Wi-Fi network: On some de-
vices you will notice that RV Wi-Fi comes up twice with the same
Scan to watch:
series of letters and numbers, but 5G is included.
How to connect your
This is because newer devices recognise the faster 5G Wi-Fi as well
smart device to RV Wi-Fi
3 as the standard 2.4.
Click on the 5G option if available.
You will need to set passwords for both versions if available. This
is simply completing the process for one, then repeating it again
for the other.
4 You will be asked for the Wi-Fi password or Security Key.
5 Type in: rvwifi1234 (all lower case, no gaps)
6 Click the: Connect Automatically’ Box 7 Click:
Connect’,
5.8
2.4 SSID 5.8 SSID 5.8
Setting your Wi-Fi Password.
One of the great features of RV Wi-Fi is the security it provides whilst using
the internet. This next section provides step by step instructions on setting
your Wi-Fi password. 1. Once you are connected to the router via WIFI, open
the web/internet browser on your device and enter the address http://10.0.1.1
into the search’ bar. http://10.0.1.1 2. The RV Wi-Fi home page will appear. Username is prepopulated with
root’ Type admin’ for password 3. You are about to enter the username and password. You MUST enter the username
root’ and the password admin’. Failure to do so will result in the router requiring resetting. The
root’ password CANNOT be
changed and is prepopulated.
4. Select/click on the following tab: 1. Network.
5. Select/click on the dropdown box: 1. From the drop down menu, click on:
WIFI CONFIRGERATION
6. You will see two options here and will need to complete both. Choose the
WIFI 2.4 option first as shown below. Select/Click on the `CONFIG’ box as
indicated
Setting your Wi-Fi 5G Password.
7. Find the Key’heading· You will see that the password is set to: rvwifi1234. This is the factory set password. Delete this and type in your own WIFI password. It has to be at least 8 characaters and it is case sensitive. 5.8 9\. Click on the
Save and Apply’ button. The screen will indicate that it is
`waiting for configeration to apply’.
5.8
10. A pop up box will show you that it is applying the changes you have just
made. Wait 4 minutes
8. A second pop up box may indicate it is Collecting Data’. Please wait the full 4 minutes. 12\. On your device (laptop/ipad/phone). 1. Go back to: Settings, 2. Click on: Wifi, 3. Wait for RV Wi-Fi to come up on the list. Click on this, 4. Your device will now tell you that your Wi-Fi password is incorrect (that is because you have just changed it), 5. Type in the
new’Wi-Fi/Security Key’ password that
you have just set, 6. Remember that it is case sensitive and some devices will
automatically capitalise the
first letter. 7. Wait for your device to let you know that you are connected,
8. Go back and complete steps 6 through to 9 for the second SSID this time for
`WIFI 5G’
· Wait for this to apply. Do not turn off your device during this time. You
will see a countdown clock appear from 30 seconds.
10. The next screen will say `Device Unreachable’. This is due to the
password being changed and the two devices no longer recognising each other.
Scan to watch a video that shows you step by step to change the WIFI password on the RV WIFI WIFI 6 Routers.
Frequently asked questions
SIM CARDS
What size SIM card should I use? A Nano sized SIM card. What if I insert the
wrong sized SIM card? Only the NANO sized SIM card will fit in this router.
Do I need a SIM card to operate the Wi-Fi? For cel tower internet connected
requirements, an activated SIM is required. If you are sending information to
a Wi-Fi device, like a printer, then you do not need to have a SIM card
inserted.
Can my DishyDock Router connect via a SIM card? No, this router works solely
with the Starlink Antenna and Cable.
has been around for awhile is a bit slower, but has a better range. We suggest
if 5.8 is available to use, then connet to it as your first option.
DO I HAVE TO SET UP WIFI PASSWORDS ON BOTH SSID’S. Yes, you will need to set
both up as you will most likely use both from time to time. Set up one first,
following the instructions, then repeat for the second, so you devices are
ready to accept either.
RESETTING If you are having issues with your router, please turn off and on.
Reset your device by turning it off and on again. Resetting re-establishes the
connection and can help correct issues. Once you have done the reset, leave
the router for 4 to 5 minutes to reboot.
How do l know what is providing my internet? Cel Tower or Starlink?
If your Starlink Antenna Cable is plugged into your system, then it will be
the source of your internet. When the cable is removed and you have cel tower
access, then the 4G/5G will be the sourse (this is for 4G/5G routers)
Always turn your router off and on again after doing any adjustments to the
SIM card. The router needs to re-read the SIM card once it has been inserted,
so turning it off and on again will enable it to do this.
WHAT IS AN SSID? The SSID is the NAME of your router.
WHY ARE THERE TWO SSID’S? You will see that there are two SSID’s with the RV
Wi-Fi 5G 1- RV WIFI 5G abc123 2- RV WIFI abc123 These are different Wi-Fi
frequencies, the newer being 5.8. The 5.8 is a faster Wi-Fi frequency but does
not produce as much range. The 2.4 frequency is one that
FACTORY RESET Press and hold the reset button for 10 seconds. This is located
on the main control panel near the SIM card slot. Release the button and wait
for 3 minutes Turn the router: OFF Turn the router: ON Wait 3 minutes Go to:
settings on your device Go to: wifi The SSID will now be WIFIabc123 (no longer
RV WIFIabc123) Type in: rvwifi1234 when asked to enter a WIFI password Click
on: connect/join.
OPERATIONAL ISSUES Why can’t I get onto the internet?
There are a couple of reasons this could occur.
- The wrong size SIM card has been inserted. Please always use a Nano sized
SIM card.
Insert into the router, turn it off and on again. - The SIM card has not been activated. Best way to check if the SIM card has been activated by the
provider is to try it in another device.
Remove the SIM and place it in another device, for example a phone. Go to:
Settings, then: Wi-Fi. Turn Wi-Fi to OFF. This way it will be making sure you
are using the SIM card inserted and not another Wi-Fi network. If it does not
work, see your data provider.
4) The SIM card has run out of data. To check data credit, contact the service
provider.
5) The SIM card has expired. To check expiry, contact the service provider.
6) There is a fault with the modem.
To establish if it is a SIM card issue or a router issue, follow these steps
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Turn on your RV WIFI router
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On the device (phone/laptop/tablet), go to: settings
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Go to: Wi-Fi
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Wait for RV Wi-Fi123abc (each router will have its own unique series of numbers and letters following RV Wi-Fi), to come up on the list of possible Wi-Fi options.
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Click on: RV Wi-Fi123abc
-
If the device has already been connected to the RV Wi-Fi router, it will recognise it and connect automatically. However, if this is the first time it is connecting to it, it will ask for the Wi-Fi password.
-
Type in the factory set Wi-Fi password: rvwifi1234 (all lower case)
-
Wait for the device to indicate that it is connected.
If at this point if you cannot connect, then perform a reset and then start the process again. -
Open up a new web page on the device that is now connected via Wi-Fi
-
Type in: http://10.0.1.1 (where you would normally type in www.google.com.au
-
This is a website on the actual router NOT on the web.
-
The Username: Root will already be populated. Type in: admin for the password
-
Click on: Login
-
Click on: Overview
-
Scroll down to Network and take a screen shot of the IPV4 Upstream. Send this information to info@rvwifi.com.au explaining your issue.
What do I do if I can’t connect to the Wi-Fi?
There are a couple of causes that may have made this happen. -
The Wi-Fi may have been accidently deleted during the set-up phase. You will need to return the router to us to reactivate the Wi-Fi.
-
You have entered your own password into
setting the Wi-Fi password’ point 2, instead of entering
admin’ into the password section. You will need to return the router to us to reactivate the Wi-Fi.
Can I change the ROOT username?
This setting cannot be changed. If you are concerned with security be assured that as the website: http://10.0.1.1 is located on the router, it can only be accessed by knowing the WIFI password which is set by you. We recommend that you set your WIFI password upon receiving your router and keep the password information secure. The lastest version of software for the RV Wi-Fi router has improved Wi-Fi encryption capability. My Wi-Fi password is not being accepted -
You will need to do a factory reset. See factory reset instructions on previous page.
-
Your Wi-Fi password is case sensitive and must be a minimum of 8 characters.
-
When setting your Wi-Fi password, some devices will automatically capitalize your first letter. Check that this is what you want.
Can I change my SSID/Name of your router? Yes. The SSID is the routers name’. This can be changed by: 1) going to the home page of http://10.0.1.1. 2/ type in: admin 3) click on: login 4) Click on: Wireless 5) Click on Edit (for the SSID you want to change) 6) Scroll down to Interface Configeration and the heading ESSID. Click on and delete RV WIFIabc123 7) Type in the new SSID/name of your router and click on: save and apply.8) Follow steps for changing your Wi-Fi password to complete. EXTERNAL ANTENNA What is the maximum gain from the external antenna when in a fringe reception area? The maximum gain is 6db. There are four antennas inside the external antenna. 2 x 3G/4G/5G and 2 x WIFI. What is an
omni-directional’ antenna? Our external antenna delivers coverage
in a circular horizonal direction.
The Wi-Fi antenna will give you a range of up to 40 metres from the RV.
External antenna dimensions See under Specifications
How long are the external antenna leads? See under Specifications
Can these lengths be adjusted?
They can be adjusted by seeking assistance from an auto electrician.
Can I attach a different external antenna to the RV Wi-Fi router?
Yes, you need to make sure the SMA connectors match.
GENERAL INFORMATION
I seem to be using more data than expected. What might be the cause?
Data usage is very hard to comment on because everyone uses their data
differently. The possibilities for unexpected high usage are; 1. Someone has
gained access to your WIFI password. Change your Wi-Fi password.
2. Software updates (windows or apple or android), turn off automatic
updates, and select when you want to do them (i.e. when you’re on a public Wi-
Fi hotspot and not paying for data)
3. When not using, turn it off, devices might still be using data even when
you have put them down, such as a VPN connection on a laptop has a thing
called a heartbeat that slowly uses data to maintain the connection, this
might slowly use data for many hours.
4. Video conferencing calls can be like steaming video, 1GB per hour as a
rule of thumb, even more for High Definition.
5. Consider changing your plan or data provider. There are always new and
improved deals being announced.
What coverage can I expect to get?
As we access our data from a range of Data Providers – the coverage is where
they are available. Search on the internet for coverage maps. These are
normally located on your providers web site.
Will you be making updates to the software? If so, how can I update my router?
Yes, we are continually looking for new and exciting features and
improvements. We will make these available for download on our website.
Follow our Facebook page for notifications and how to apply these updates
www.facebook. com/rvwifi
Is there any device in my RV that I should not place the router or antenna
near?
1. The external antenna is best placed clear of high objects that will
restrict its capacity to receive and send.
2. The router and antenna need to be placed away at least 2 metres from the
solar inverter.
How many concurrent Wi-Fi device connections can your product support?
The limit is up to 50 devices at once.
What size external hard drive can be connected?
RV Wi-Fi has been tested up to 1TB.
How is RV Wi-Fi different to hot spotting my phone, or a `pocket device’?
The RV Wi-Fi solution has been created with the specific needs of the RV
community. The differences are as follows:
· Wired in to the 12V supply of the van, so no chargers to look after or lose.
· Superior Wi-Fi coverage typically 40 metres from the Caravan/ Motorhome.
· The RV Wi-Fi router software has been developed with the travelling holiday
in mind. No bill shock no impact to your phone data plan.
SPECIFICATIONS
RV WIFI 5G router
Supports: 4G/5G (MIMO) Frequencies: 5G bands (700MHz / 850MHz / 2300MHz /
3500MHz (n1/ 2/3/5/ 7/ 8/ 12/ 13/ 14/ 18/ 20/ 25/ 26/ 28/ 29/ 30/ 38/ 40/ 41/
48/ 66/70/ 71/ 75/ 76/ 77/ 78/ 79) 3G/4G bands (700MHz / 850MHz / 900MHz /
1800MHz /2100MHz / 2300MHz / 2600MHz (B1 / B3 / B5 / B7 / B8 / B28 /B40 ) WIFI
Standards:80.11ac / 802.11a / 802.11n / 802.11g / 802.11b 2.4GHz and 5.8GHz
WIFI 6 Standards: 802.11ax MU-MIMO Works in conjunction with Starlink
Dimensions: Height: 45mm, Width: 130mm, Length: 165mm, Weight: 875 gms
Electrical: 12volt 2A (300mA typical) Operating Temp: 0 °C to + 40 °C Runs on
all Australian Mobile Data SIMS Antenna connection: WIFI – SMA Male 4G/5G –
SMA Female
Internal 4G/5G Antenna
QTY: RV WIFI 5G: 4, RV WIFI 4G: 2 DISHYDOCK ROUTER: 0 Supports: 4G/5G
Frequencies: 5G bands (700MHz / 850MHz / 2300MHz / 3500MHz (n1/ 2/3/5/ 7/ 8/
12/ 13/ 14/ 18/ 20/ 25/ 26/ 28/ 29/ 30/ 38/ 40/ 41/ 48/ 66/70/ 71/ 75/ 76/ 77/
78/ 79) 3G/4G bands (700MHz / 850MHz / 900MHz / 1800MHz /2100MHz / 2300MHz /
2600MHz (B1 / B3 / B5 / B7 / B8 / B28 /B40 ) Dimensions:Length: 190mm SMA:
Male Gain: 4dBi
Internal WIFI Antenna
QTY: 4
Supports: 2.4GHz and 5.8GHz
Frequencies:
80.11ac / 802.11a /
802.11n / 802.11g / 802.11b
SMA:
Female
Gain:
3dBi
External 4G/5G/WIFI Antenna
QTY: 1
Supports: 4G/5G
Frequencies: 5G bands (700MHz / 850MHz / 2300MHz / 3500MHz (n1/ 2/3/5/ 7/ 8/
12/ 13/ 14/ 18/ 20/ 25/ 26/ 28/ 29/ 30/ 38/ 40/ 41/ 48/66/70/ 71/ 75/ 76/ 77/
78/ 79)
3G/4G bands (700MHz / 850MHz / 900MHz / 1800MHz /2100MHz / 2300MHz / 2600MHz
(B1 / B3 / B5 / B7 / B8 / B28 /B40 )
Dimensions: Diameter: 130mm, Height: 50mm Weight: 550gms (inc bracket)
Bracket: Aluminium
SMA: Female (WIFI), Male (4G/5G)
Gain: 6dBi
Cable Length: 2 metres (x4)
Type of cables: 2 x 4G/5G, 2 x WIFI
Need Help
For help with your RV Wi-Fi unit please go to: info@rvwifi.com.au and a
service agent will be in touch.