VZUG5500524 Standard PTT Application

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Product Information

Specifications

• Product: Kodiak Carrier-based Deployment iOS
• Application: Standard PTT Application
• User Guide Release: 12.3
• Date: January 2024
• Model Number: MN009650A01-006

Product Usage Instructions

Chapter 1: What’s New in this Release?

Details about the latest features and updates in the current
release.

Chapter 2: Application Installation and Getting Started

Follow these steps to install and start using the PTT
application:

2.1 Installation Prerequisites

Ensure your device meets the requirements for installing the
application.

2.2 Downloading the PTT Application

Download the PTT application from the designated source.

2.3 First-Time Activation

Activate the application for first-time use.

2.4 Accessing the Switch User Option

Instructions on how to switch users if needed.

2.5 Tutorial

Access a tutorial to guide you through using the
application.

2.6 Login

Login to the application to start utilizing its features.

FAQ

Q: How can I troubleshoot login issues?

A: If you encounter login problems, ensure your credentials are
correct and try resetting your password. You can also contact
support for further assistance.

Q: Can I use the application offline?

A: The application may have limited functionality offline. It is
recommended to use it in areas with internet connectivity for
optimal performance.

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Kodiak
Carrier-based Deployment iOS
Standard PTT Application User Guide
Release 12.3

JANUARY 2024
© 2024 Motorola Solutions, Inc. All Rights Reserved.

MN009650A01-006

MN009650A01-006 Intellectual Property and Regulatory Notices
Intellectual Property and Regulatory Notices
Copyrights
The Motorola Solutions products described in this document may include copyrighted Motorola Solutions computer programs. Laws in the United States and other countries preserve for Motorola Solutions certain exclusive rights for copyrighted computer programs. Accordingly, any copyrighted Motorola Solutions computer programs contained in the Motorola Solutions products described in this document may not be copied or reproduced in any manner without the express written permission of Motorola Solutions. No part of this document may be reproduced, transmitted, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, without the prior written permission of Motorola Solutions, Inc.
Trademarks
MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners.
License Rights
The purchase of Motorola Solutions products shall not be deemed to grant either directly or by implication, estoppel or otherwise, any license under the copyrights, patents or patent applications of Motorola Solutions, except for the normal nonexclusive, royalty-free license to use that arises by operation of law in the sale of a product.
Open Source Content
This product may contain Open Source software used under license. Refer to the product installation media for full Open Source Legal Notices and Attribution content.
European Union (EU) and United Kingdom (UK) Waste of Electrical and Electronic Equipment (WEEE) Directive
The European Union’s WEEE directive and the UK’s WEEE regulation require that products sold into EU countries and the UK must have the crossed-out wheelie bin label on the product (or the package in some cases). As defined by the WEEE directive, this crossed-out wheelie bin label means that customers and end users in EU and UK countries should not dispose of electronic and electrical equipment or accessories in household waste. Customers or end users in EU and UK countries should contact their local equipment supplier representative or service center for information about the waste collection system in their country.
Disclaimer
Please note that certain features, facilities, and capabilities described in this document may not be applicable to or licensed for use on a specific system, or may be dependent upon the characteristics of a specific mobile subscriber unit or configuration of certain parameters. Please refer to your Motorola Solutions contact for further information. © 2024 Motorola Solutions, Inc. All Rights Reserved
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MN009650A01-006 Contact Us
Contact Us
The Centralized Managed Support Operations (CMSO) is the primary contact for technical support included in your organization’s service agreement with Motorola Solutions. To enable faster response time to customer issues, Motorola Solutions provides support from multiple countries around the world. Service agreement customers should be sure to call the CMSO in all situations listed under Customer Responsibilities in their agreement, such as: To confirm troubleshooting results and analysis before taking action Your organization received support phone numbers and other contact information appropriate for your geographic region and service agreement. Use that contact information for the most efficient response. However, if needed, you can also find general support contact information on the Motorola Solutions website, by following these steps: 1. Enter motorolasolutions.com in your browser. 2. Ensure that your organization’s country or region is displayed on the page. Clicking or tapping the name
of the region provides a way to change it. 3. Select “Support” on the motorolasolutions.com page.
Comments
Send questions and comments regarding user documentation to documentation@motorolasolutions.com. Provide the following information when reporting a documentation error: The document title and part number The page number or title of the section with the error A description of the error Motorola Solutions offers various courses designed to assist in learning about the system. For information, go to https://learning.motorolasolutions.com to view the current course offerings and technology paths.
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MN009650A01-006 Document History

Document History

Version MN009650A01-006 MN009650A01-005 MN009650A01-004 MN009650A01-003
MN009650A01-002 MN009650A01-001

Description
Updated Viewing Active Geofences on page 80.
Updated User ID and Password User Login on page 26 Updated Talkgroups on page 102 with the following sentence “The maximum number of is 250 or more depending on group type configuration by Administrator.” Updated Minimizing a Video Call on page 151
Updated Integrated Secure Messaging on page 129 with the 3GPP MCData compliant messaging solution.
Updated Tones on page 54 section with Emergency Cancel Tone. Updated Declaring an Emergency on page 72 section with the following note: “If the emergency cannot be declared, the emergency fail tone is played, and a toast message is displayed.” Updated Canceling Emergencies on page 74 section with the following information: “The emergency is canceled, a message indicating that the emergency is canceled is displayed, and an Emergency Cancel tone is played”. Updated Viewing Active Geofences on page 80 section with the following information: “You can see the currently active fences, the type, the dispatcher maintaining the fence, the group name and you can see whether you are inside or outside the fence. You can see an indication that the fence tone (Bell icon) is active. If no fences are active, the following message displays: No record found”.
Updated Receiving an Incoming Video Call on page 155 section with the following note: “If you receive a video call while transmitting on a PTT call (holding the floor), you will receive a system notification to indicate the incoming video call.” Updated hyperlinks for Broadcast Call Confirmation and Voice Message Fallback in the Settings on page 160 section.
Updated the Google and ESRI map supportability.
Initial version.

Date January 2024 December 2023 September 2023 August 2023
June 2023 November 2022

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Contents
Intellectual Property and Regulatory Notices…………………………………………………………. 2 Contact Us…………………………………………………………………………………………………………….3 Document History………………………………………………………………………………………………….4 List of Figures…………………………………………………………………………………………………….. 15 List of Tables……………………………………………………………………………………………………….17 List of Procedures………………………………………………………………………………………………. 18 Chapter1:Introduction and Key Features……………………………………………………………..22
1.1 What’s New in this Release?…………………………………………………………………………………………….. 23
Chapter2:Application Installation and Getting Started………………………………………….24
2.1 Installation Prerequisites……………………………………………………………………………………………………24 2.2 Downloading the PTT Application……………………………………………………………………………………….24 2.3 First- Time Activation………………………………………………………………………………………………………… 24
2.3.1 Activating on an iPhone……………………………………………………………………………………….. 25 2.3.2 Activating on an iPhone using only Wi-Fi Network…………………………………………………….26 2.4 User ID and Password User Login………………………………………………………………………………………26 2.4.1 Logging in the First Time……………………………………………………………………………………….27 2.4.2 Setting Your Password…………………………………………………………………………………………. 27 2.4.3 Confirming to Remember Your Password (Private Device)……………………………………….. 28 2.4.4 Subsequent Login……………………………………………………………………………………………….. 28 2.4.5 Forgetting Your Password…………………………………………………………………………………….. 29 2.4.6 Switch User for Users with User ID and Password…………………………………………………… 29
2.4.6.1 Accessing the Switch User Option…………………………………………………………….. 29 2.5 Tutorial…………………………………………………………………………………………………………………………… 29 2.6 Login……………………………………………………………………………………………………………………………… 30
2.6.1 Manually Logging into the PTT Application………………………………………………………………30 2.7 Application Updates…………………………………………………………………………………………………………. 30 2.8 In Application Update Notification………………………………………………………………………………………. 30
Chapter3:Navigate the Push-to-Talk Application…………………………………………………. 31
3.1 History…………………………………………………………………………………………………………………………….31 3.2 Favorites………………………………………………………………………………………………………………………… 32 3.3 Contacts………………………………………………………………………………………………………………………….33 3.4 Talkgroups……………………………………………………………………………………………………………………….33 3.5 Map……………………………………………………………………………………………………………………………….. 34 3.6 Call Screen…………………………………………………………………………………………………………………….. 35
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3.7 Menu……………………………………………………………………………………………………………………………… 36 3.7.1 Menu Options………………………………………………………………………………………………………36
3.8 Actions…………………………………………………………………………………………………………………………… 36 3.9 Context Menus…………………………………………………………………………………………………………………37 3.10 PTT Button…………………………………………………………………………………………………………………….40
3.10.1 External PTT Button……………………………………………………………………………………………40 3.10.2 On- screen Soft PTT Button………………………………………………………………………………….40 3.11 Navigate to the Previous Screen……………………………………………………………………………………….40 3.12 Scrolling……………………………………………………………………………………………………………………….. 40 3.13 Searching………………………………………………………………………………………………………………………40 3.14 Icons……………………………………………………………………………………………………………………………. 41 3.14.1 Actions Icons……………………………………………………………………………………………………..41 3.14.2 Avatar Icons……………………………………………………………………………………………………… 43 3.14.3 Call Screen Icons………………………………………………………………………………………………. 45 3.14.4 Contacts Icon……………………………………………………………………………………………………. 46 3.14.5 Emergency Icons………………………………………………………………………………………………. 47 3.14.6 History Icons…………………………………………………………………………………………………….. 47 3.14.7 Integrated Secure Messaging Icons………………………………………………………………………48 3.14.8 Talkgroup Icons…………………………………………………………………………………………………. 49 3.14.9 Map Icons………………………………………………………………………………………………………….49 3.14.10 Miscellaneous Icons………………………………………………………………………………………….51 3.14.11 Presence Icons…………………………………………………………………………………………………51 3.14.12 Tab Icons…………………………………………………………………………………………………………52 3.14.13 Title Bar Icons…………………………………………………………………………………………………. 52 3.14.14 Video Streaming Icons……………………………………………………………………………………… 53 3.15 Tones…………………………………………………………………………………………………………………………… 54
Chapter4:Network Connectivity…………………………………………………………………………..56
4.1 PTT over 4G LTE networks………………………………………………………………………………………………..56 4.2 PTT over Wi-Fi…………………………………………………………………………………………………………………56
4.2.1 Switching between Cellular Data Networks and Wi-Fi Networks during a Call………………56 4.2.2 Authenticated Wi-Fi Connections……………………………………………………………………………57
Chapter5:User Information Display…………………………………………………………………….. 58
5.1 Viewing User Information…………………………………………………………………………………………………..58
Chapter6:Make and Receive PTT Calls……………………………………………………………….. 59
6.1 Making Calls…………………………………………………………………………………………………………………… 59 6.1.1 Making One-to-One (1:1) Calls with Automatic Call Answer……………………………………….59 6.1.2 Making One-to-One (1:1) Calls with Manual Call Answer…………………………………………..59 6.1.3 Call a Contact that is Offline or has a Do Not Disturb (DND) Status…………………………….60
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6.1.4 Making Talkgroup Calls………………………………………………………………………………………… 60 6.1.5 Making Quick Group Calls……………………………………………………………………………………. 61 6.1.6 Making Broadcast Calls……………………………………………………………………………………….. 62 6.1.7 Call from Device Contacts……………………………………………………………………………………..63
6.1.7.1 Placing a Call from Device Contacts………………………………………………………….. 63 6.1.8 Calling from History………………………………………………………………………………………………63 6.1.9 Calling from Missed Call Alert……………………………………………………………………………….. 64 6.1.10 Calling from Instant Personal Alert………………………………………………………………………..64 6.1.11 Call Behavior when Contact or Talkgroup is Unavailable…………………………………………. 64 6.1.12 Dialing a Manual Call to a PTT User……………………………………………………………………..65 6.2 Receiving Calls……………………………………………………………………………………………………………….. 66 6.2.1 Receiving One-to- One (1:1) Calls …………………………………………………………………………. 66 6.2.2 Receive Broadcast Talkgroup Calls……………………………………………………………………….. 66 6.2.3 Broadcast Call History…………………………………………………………………………………………..67 6.3 Turning the Speaker On/Off………………………………………………………………………………………………. 68 6.4 Set the PTT Call Volume……………………………………………………………………………………………………68 6.5 Interaction with Silent or Sound Mode………………………………………………………………………………… 69 6.6 Interaction between PTT and Cellular Calls………………………………………………………………………….69 6.7 Call Behavior in Background………………………………………………………………………………………………69 6.8 Rejoin a PTT Talkgroup Call……………………………………………………………………………………………… 70
Chapter7:Emergency Calling and Alert (Optional)………………………………………………..71
7.1 Declare an Emergency…………………………………………………………………………………………………….. 71 7.1.1 Declaring an Emergency……………………………………………………………………………………….72
7.2 Authorized User Remotely Declaring an Emergency on your Behalf………………………………………. 72 7.3 Receive an Emergency……………………………………………………………………………………………………..73
7.3.1 Receiving an Emergency Call……………………………………………………………………………….. 73 7.3.2 Receiving an Emergency Cancel Notification………………………………………………………….. 73 7.4 Emergency Cancellation…………………………………………………………………………………………………… 74 7.4.1 Canceling Emergencies……………………………………………………………………………………….. 74 7.5 Authorized User………………………………………………………………………………………………………………. 74 7.5.1 Declaring an Emergency on Behalf of Another User………………………………………………… 74 7.5.2 Cancel an Emergency on Behalf of Another User……………………………………………………. 76
7.5.2.1 Canceling an Emergency from the Context Menu…………………………………………76 7.5.2.2 Canceling an Emergency from Call Screen………………………………………………… 77 7.6 Enable Emergency User Check………………………………………………………………………………………….77 7.6.1 Enabling Emergency User Check from Call Screen…………………………………………………. 77 7.6.2 Monitor Device Location………………………………………………………………………………………..78 7.6.3 Monitor Device Cellular Network Signal Strength…………………………………………………….. 78 7.6.4 Monitor Device Wi-Fi Signal Strength…………………………………………………………………….. 78
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7.6.5 Monitor Device Battery Level………………………………………………………………………………… 78
Chapter8:Area-Based Warning Tones…………………………………………………………………. 79
8.1 Enter a Geofence……………………………………………………………………………………………………………..80 8.2 Exit a Geofence………………………………………………………………………………………………………………. 80 8.3 Viewing Active Geofences………………………………………………………………………………………………… 80
Chapter9:Enter a Geofence………………………………………………………………………………… 81 Chapter10:Supervisory Override………………………………………………………………………… 82
10.1 Supervisor Talkgroup……………………………………………………………………………………………………… 82 10.2 Non- supervisor Talkgroup Members…………………………………………………………………………………. 82
Chapter11:Alerts…………………………………………………………………………………………………83
11.1 Instant Personal Alert (IPA)……………………………………………………………………………………………… 83 11.1.1 Sending an Alert…………………………………………………………………………………………………83 11.1.2 Receiving an Alert……………………………………………………………………………………………… 83
11.2 Missed Call Alert (MCA)…………………………………………………………………………………………………..84 11.2.1 Replying to a Missed Call Alert……………………………………………………………………………..84
11.3 Multiple Missed Call Alerts or Instant Personal Alerts per Caller…………………………………………… 84 11.4 Set the PTT Alert Volume…………………………………………………………………………………………………84
Chapter12:Real-Time Presence………………………………………………………………………….. 85
12.1 My Presence…………………………………………………………………………………………………………………. 85 12.1.1 Setting Self Presence………………………………………………………………………………………….85
12.2 PTT Contact Presence…………………………………………………………………………………………………….86
Chapter13:History……………………………………………………………………………………………… 87
13.1 Access History………………………………………………………………………………………………………………. 87 13.2 Search History………………………………………………………………………………………………………………. 87 13.3 History Icons…………………………………………………………………………………………………………………. 88 13.4 Access Conversation Details…………………………………………………………………………………………… 88 13.5 Making a PTT Call…………………………………………………………………………………………………………. 88 13.6 Adding a PTT Contact (Optional)………………………………………………………………………………………88 13.7 Adding a Phone Contact (Optional)………………………………………………………………………………….. 89 13.8 Deleting History………………………………………………………………………………………………………………89 13.9 Clearing All History………………………………………………………………………………………………………… 89 13.10 Deleting a Message……………………………………………………………………………………………………… 90 13.11 Forward a Message……………………………………………………………………………………………………….90 13.12 Photo and Video Sending……………………………………………………………………………………………… 90
Chapter14:Favorites……………………………………………………………………………………………91
14.1 Favorite Icons……………………………………………………………………………………………………………….. 92 14.2 Search Favorites…………………………………………………………………………………………………………….92 14.3 View or Edit Favorite Contacts………………………………………………………………………………………….92
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14.4 Adding Favorite Contacts…………………………………………………………………………………………………92 14.5 Removing Favorite Contacts…………………………………………………………………………………………….92 14.6 View or Edit Favorite Groups…………………………………………………………………………………………… 93 14.7 Adding Favorite Groups………………………………………………………………………………………………….. 93 14.8 Removing Favorite Groups……………………………………………………………………………………………… 93
Chapter15:Contacts…………………………………………………………………………………………… 94
15.1 Contact Icon…………………………………………………………………………………………………………………..94 15.2 Search Contacts……………………………………………………………………………………………………………. 94
15.2.1 Your Contact List……………………………………………………………………………………………….. 94 15.2.2 Searching Corporate Global Directory Contacts…………………………………………………….. 95 15.3 View Contacts……………………………………………………………………………………………………………….. 95 15.3.1 Sorting the Contact List……………………………………………………………………………………….95 15.3.2 Show or Hide Offline Contacts…………………………………………………………………………….. 96
15.3.2.1 Showing only Online Contacts………………………………………………………………… 96 15.3.2.2 Showing all Contacts………………………………………………………………………………96 15.4 Viewing Contact Details………………………………………………………………………………………………….. 97 15.5 Contact Additions……………………………………………………………………………………………………………97 15.5.1 Adding a New PTT Contact Manually…………………………………………………………………… 97 15.5.2 Importing a PTT Contact from the Device’s Contact List…………………………………………. 98 15.5.3 Adding a New Phone Contact Manually (Optional)………………………………………………….98 15.5.4 Importing a New Phone Contact from Device’s Contact List (Optional)………………………99 15.6 Edit Contact Details……………………………………………………………………………………………………….. 99 15.6.1 Editing a Contact Name……………………………………………………………………………………. 100 15.6.2 Adding or Changing a Contact Avatar………………………………………………………………….100 15.6.3 Changing Contact Color…………………………………………………………………………………….100 15.6.4 Make Contact a Favorite or Remove as a Favorite………………………………………………..100 15.7 Deleting a Contact……………………………………………………………………………………………………….. 101
Chapter16:Talkgroups……………………………………………………………………………………… 102
16.1 Talkgroup Icons…………………………………………………………………………………………………………….102 16.2 Search Talkgroups……………………………………………………………………………………………………….. 102 16.3 View Talkgroups……………………………………………………………………………………………………………102 16.4 Call Permissions………………………………………………………………………………………………………….. 103 16.5 Dynamic Area- Based Talkgroups (Optional)……………………………………………………………………..104 16.6 Viewing Talkgroup Details………………………………………………………………………………………………104
16.6.1 Broadcast Talkgroup Details (Broadcasters only)…………………………………………………. 105 16.7 Adding a Talkgroup………………………………………………………………………………………………………. 105 16.8 Editing Talkgroup Details………………………………………………………………………………………………. 105
16.8.1 Editing a Talkgroup Name…………………………………………………………………………………. 106 16.8.2 Adding One or More Members to a Talkgroup……………………………………………………… 106
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16.8.3 Removing a Member from a Talkgroup……………………………………………………………….. 106 16.8.4 Renaming a Talkgroup Member…………………………………………………………………………. 107 16.8.5 Adding or Changing a Talkgroup Avatar……………………………………………………………… 108 16.8.6 Changing Talkgroup Color………………………………………………………………………………….108 16.8.7 Make Talkgroup a Favorite or Remove as a Favorite……………………………………………. 108 16.9 Deleting a Talkgroup…………………………………………………………………………………………………….. 108
Chapter17:Talkgroup Scanning………………………………………………………………………… 110
17.1 Turning Scanning On or Off…………………………………………………………………………………………….110 17.2 Adding Talkgroups to Scan Lists…………………………………………………………………………………….. 111 17.3 Removing Talkgroups from Scan Lists or Changing the Scanning Priority……………………………. 112
Chapter18:Map………………………………………………………………………………………………….113
18.1 Map Icons…………………………………………………………………………………………………………………….113 18.2 Search Map………………………………………………………………………………………………………………….114 18.3 Recenter the Map………………………………………………………………………………………………………….114 18.4 Individuals…………………………………………………………………………………………………………………… 114
18.4.1 Sending My Location or an Arbitrary Location to a Contact……………………………………. 114 18.4.2 Sending My Location or an Arbitrary Location to a Quick Group…………………………….. 115 18.4.3 Sending My Location or an Arbitrary Location to a Talkgroup…………………………………. 115 18.5 Supervisor with Location Capability………………………………………………………………………………… 116 18.5.1 Talkgroup Member Location………………………………………………………………………………. 116
18.5.1.1 Viewing Talkgroup Member Locations…………………………………………………….. 116 18.5.1.2 Viewing Talkgroup Member Location Details…………………………………………….117 18.5.1.3 Calling a Talkgroup Member………………………………………………………………….. 118 18.5.1.4 Sharing Your Location or an Arbitrary Location to a Talkgroup with Location
Capability……………………………………………………………………………………………………. 119 18.5.2 Boundary…………………………………………………………………………………………………………120
18.5.2.1 Creating a Boundary……………………………………………………………………………. 121 18.5.2.2 Recentering Boundary on the Map………………………………………………………….122 18.5.2.3 Recentering the Map to your Location……………………………………………………. 123 18.5.2.4 Boundary Settings……………………………………………………………………………….. 123 18.5.3 Creating a Quick Group from the Map………………………………………………………………… 125 18.5.3.1 Adding Members to a Quick Group………………………………………………………… 127 18.5.3.2 Removing Quick Group Members………………………………………………………….. 128
Chapter19:Integrated Secure Messaging……………………………………………………………129
19.1 Integrated Secure Messaging Icons……………………………………………………………………………….. 130 19.2 Multimedia Content………………………………………………………………………………………………………. 130
19.2.1 Text Messages………………………………………………………………………………………………… 130 19.2.1.1 Sending a Text Message………………………………………………………………………. 131 19.2.1.2 Selecting Quick Text……………………………………………………………………………..133
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19.2.1.3 Adding Quick Text……………………………………………………………………………….. 134 19.2.1.4 Deleting Quick Text……………………………………………………………………………… 137 19.2.1.5 Receiving a Text Message……………………………………………………………………. 138 19.2.2 Image Messaging……………………………………………………………………………………………..140 19.2.2.1 Saving an Image Message…………………………………………………………………….140 19.2.3 Video Messaging………………………………………………………………………………………………141 19.2.3.1 Saving a Video Message……………………………………………………………………….141 19.2.4 Voice Messaging……………………………………………………………………………………………… 141 19.2.4.1 Receiving a Voice Message………………………………………………………………….. 142 19.2.4.2 Sending a Voice Message from History………………………………………………….. 142 19.2.5 File Messaging………………………………………………………………………………………………… 143 19.2.5.1 Send a File Message…………………………………………………………………………….143 19.2.5.2 Receive a File Message……………………………………………………………………….. 143 19.2.5.3 Saving a File Message…………………………………………………………………………. 143 19.2.6 Receiving a Location Message………………………………………………………………………….. 144 19.3 Message Actions…………………………………………………………………………………………………………..144 19.3.1 Forwarding a Message to a Contact or Talkgroup………………………………………………… 145 19.3.2 Forwarding a Message to a Quick Group……………………………………………………………. 145 19.3.3 Replying to a Sender…………………………………………………………………………………………146 19.3.4 Replying to Talkgroup (Talkgroup Messages)………………………………………………………. 146 19.3.5 Deleting a Message…………………………………………………………………………………………. 146 19.3.6 History Message Actions……………………………………………………………………………………147 19.3.6.1 Sending a Text Message from History……………………………………………………..147 19.3.6.2 Copying a Text Message from History……………………………………………………..147 19.3.6.3 Sending a Photo or a Video from History………………………………………………… 148 19.3.6.4 Sending a Voice Message from History………………………………………………….. 148 19.3.6.5 Sending a File from History…………………………………………………………………… 149 19.3.6.6 Sharing my Location from History………………………………………………………….. 149
Chapter20:Video Streaming (Optional)……………………………………………………………… 150
20.1 Video Streaming Icons…………………………………………………………………………………………………..150 20.2 Minimizing a Video Call………………………………………………………………………………………………….151 20.3 Making a Video Call to a Contact…………………………………………………………………………………….151 20.4 Making a Video Call to a Quick Group……………………………………………………………………………..152 20.5 Making a Video Call to a Talkgroup………………………………………………………………………………….153 20.6 Receive an Incoming Video Call…………………………………………………………………………………….. 154
20.6.1 Receiving an Incoming Video Call……………………………………………………………………….155 20.6.2 Receiving a Video Stream Request……………………………………………………………………. 155 20.6.3 Receive an Unconfirmed Video Stream Request…………………………………………………..156
Chapter21:Airplane Mode………………………………………………………………………………….157
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Chapter22:Accessories and Bluetooth Use………………………………………………………..158
22.1 Using a Wired Audio Headset…………………………………………………………………………………………158 22.2 Using Bluetooth…………………………………………………………………………………………………………….158
22.2.1 Car Kit……………………………………………………………………………………………………………. 158 22.2.2 External PTT Button………………………………………………………………………………………….159 22.2.3 Bluetooth for PTT…………………………………………………………………………………………….. 159 22.3 Using a Remote Speaker Microphone…………………………………………………………………………….. 159 22.3.1 Wired………………………………………………………………………………………………………………159 22.3.2 Bluetooth………………………………………………………………………………………………………… 159
Chapter23:Settings………………………………………………………………………………………….. 160
23.1 Accessing the PTT Application Settings………………………………………………………………………….. 161 23.2 Important Message………………………………………………………………………………………………………. 161
23.2.1 Upgrading the PTT Application………………………………………………………………………….. 161 23.3 Alert Repeat………………………………………………………………………………………………………………… 162
23.3.1 Changing the Alert Repeat Setting………………………………………………………………………162 23.4 Alert Tone…………………………………………………………………………………………………………………….162
23.4.1 Changing the Alert Tone Setting………………………………………………………………………… 162 23.5 Allow Unconfirmed Video Transmission……………………………………………………………………………163
23.5.1 Changing the Allow Unconfirmed Video Transmission Setting……………………………….. 163 23.6 Audio Interaction………………………………………………………………………………………………………….. 163
23.6.1 Changing the Audio Interaction Setting………………………………………………………………..163 23.7 Auto Answer Video Call………………………………………………………………………………………………… 163
23.7.1 Changing the Auto Answer Video Call Setting………………………………………………………164 23.8 Auto Download……………………………………………………………………………………………………………..164
23.8.1 Changing the Auto Download Setting…………………………………………………………………. 164 23.9 Background Mode…………………………………………………………………………………………………………164
23.9.1 Changing the Background Mode Setting…………………………………………………………….. 164 23.10 Broadcast Call Confirmation………………………………………………………………………………………… 165
23.10.1 Changing the Broadcast Call Confirmation Setting………………………………………………165 23.11 Capacity……………………………………………………………………………………………………………………. 165
23.11.1 Viewing the Phone Capacity Setting…………………………………………………………………. 165 23.12 Contact Sorting………………………………………………………………………………………………………….. 165
23.12.1 Changing the Contact Sorting Setting………………………………………………………………..166 23.13 Display Name……………………………………………………………………………………………………………..166
23.13.1 Viewing or Changing Your Display Name Setting……………………………………………….. 166 23.14 Emergency…………………………………………………………………………………………………………………166
23.14.1 Viewing Your Emergency Contacts Setting…………………………………………………………167 23.15 Emergency Alert………………………………………………………………………………………………………… 167
23.15.1 Changing the Emergency Alert Setting……………………………………………………………… 167
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23.16 Enhanced Loudness…………………………………………………………………………………………………… 167 23.16.1 Changing the Enhanced Loudness Setting…………………………………………………………167
23.17 History Sorting…………………………………………………………………………………………………………… 168 23.17.1 Changing the History Sorting Setting………………………………………………………………… 168
23.18 In Call Tones……………………………………………………………………………………………………………… 168 23.18.1 Changing the In Call Tones Setting……………………………………………………………………168
23.19 Instant Personal Alert…………………………………………………………………………………………………..169 23.19.1 Changing the Instant Personal Alert Setting………………………………………………………. 169
23.20 Location Change Accuracy………………………………………………………………………………………….. 169 23.20.1 Changing the Location Change Accuracy Setting………………………………………………..170 23.20.2 Approximate (default)………………………………………………………………………………………170 23.20.3 Changing the GPS Setting Option……………………………………………………………………. 170
23.21 Logout………………………………………………………………………………………………………………………. 170 23.21.1 Changing the Logout Setting…………………………………………………………………………….170
23.22 Message Alert……………………………………………………………………………………………………………. 171 23.22.1 Changing the Message Alert Setting………………………………………………………………….171
23.23 Message Alert Tone……………………………………………………………………………………………………. 171 23.23.1 Changing the Message Alert Tone Setting………………………………………………………….171
23.24 Missed Call Alert………………………………………………………………………………………………………… 172 23.24.1 Changing the Missed Call Alert Setting………………………………………………………………172
23.25 My PTT Number………………………………………………………………………………………………………….172 23.25.1 Viewing My PTT Number Setting……………………………………………………………………… 172 23.25.1.1 Missed Call Alert……………………………………………………………………………….. 172
23.26 Restore Defaults………………………………………………………………………………………………………… 173 23.26.1 Restoring the Defaults Settings…………………………………………………………………………173
23.27 Use Bluetooth……………………………………………………………………………………………………………. 173 23.27.1 Changing Bluetooth Setting…………………………………………………………………………….. 173
23.28 Vibrate Alert………………………………………………………………………………………………………………. 174 23.28.1 Changing Vibrate Alert Setting………………………………………………………………………….174
23.29 Vibrate Call…………………………………………………………………………………………………………………174 23.29.1 Changing Vibrate Call Setting………………………………………………………………………….. 174
23.30 Voice Message Fallback……………………………………………………………………………………………… 174 23.30.1 Changing the Voice Message Fallback Setting……………………………………………………174
23.31 Volume Boost……………………………………………………………………………………………………………..175 23.31.1 Changing Volume Boost Setting………………………………………………………………………. 175
Chapter24:Troubleshooting……………………………………………………………………………… 176
24.1 General………………………………………………………………………………………………………………………. 176 24.2 Activation Failures…………………………………………………………………………………………………………176 24.3 Restarting an Unresponsive PTT Application…………………………………………………………………… 176
13

MN009650A01-006 Contents
24.4 Application Asks Your to Enter an Activation Code…………………………………………………………….176 24.5 Application is not Visible during an Incoming Call…………………………………………………………….. 177 24.6 Call Failures………………………………………………………………………………………………………………… 177 24.7 Calls are Always Heard in the Earpiece……………………………………………………………………………177 24.8 Calls are Only Received from a Small Number of Groups…………………………………………………..177 24.9 Unable to Change the Phone Number of a PTT Contact…………………………………………………….178 24.10 Unable to Create/Update/Delete a Contact or Group………………………………………………………. 178 24.11 Unable to Hear Incoming Call………………………………………………………………………………………. 178 24.12 Unable to Send an Instant Personal Alert……………………………………………………………………….178 24.13 Changing Your SIM Card…………………………………………………………………………………………….. 179 24.14 Explanation of Error Messages……………………………………………………………………………………..179
24.14.1 Loss of Data Network Connection……………………………………………………………………..179 24.14.2 User Busy………………………………………………………………………………………………………179 24.14.3 User Unreachable………………………………………………………………………………………….. 179 24.15 Login Failures……………………………………………………………………………………………………………. 180 24.16 Presence Status Does Not Update……………………………………………………………………………….. 180 24.17 Quick Group Calls I Receive Are Shown in History as a One-to-One Call………………………….. 180 24.18 Wi-Fi Connection Problems…………………………………………………………………………………………. 180
Chapter25:Glossary…………………………………………………………………………………………. 181
25.2 Alert Types………………………………………………………………………………………………………………….. 181 25.3 Call Types…………………………………………………………………………………………………………………… 181
14

MN009650A01-006 List of Figures
List of Figures
Figure 1: Main Screen…………………………………………………………………………………………………………………….. 31 Figure 2: History…………………………………………………………………………………………………………………………….. 32 Figure 3: Favorites…………………………………………………………………………………………………………………………..32 Figure 4: Contacts………………………………………………………………………………………………………………………….. 33 Figure 5: Groups……………………………………………………………………………………………………………………………..34 Figure 6: Map………………………………………………………………………………………………………………………………….34 Figure 7: Call Screen………………………………………………………………………………………………………………………. 35 Figure 8: Place a PTT Talkgroup Call………………………………………………………………………………………………… 60 Figure 9: Call Screen………………………………………………………………………………………………………………………. 61 Figure 10: PTT Broadcast Call Screen………………………………………………………………………………………………. 62 Figure 11: History…………………………………………………………………………………………………………………………….63 Figure 12: Manual Dialing Screen…………………………………………………………………………………………………….. 65 Figure 13: Nonbroadcaster Call History………………………………………………………………………………………………67 Figure 14: Broadcaster Call History……………………………………………………………………………………………………67 Figure 15: Earpiece is On………………………………………………………………………………………………………………… 68 Figure 16: Speaker is On………………………………………………………………………………………………………………….68 Figure 17: Call Screen – Speaker ON/OFF Button………………………………………………………………………………. 68 Figure 18: Contact Context Menu………………………………………………………………………………………………………75 Figure 19: Emergency User Check…………………………………………………………………………………………………….76 Figure 20: Contacts………………………………………………………………………………………………………………………… 86 Figure 21: History…………………………………………………………………………………………………………………………… 87 Figure 22: Favorite Contacts……………………………………………………………………………………………………………. 91 Figure 23: Contacts………………………………………………………………………………………………………………………… 95 Figure 24: Talkgroups……………………………………………………………………………………………………………………. 103 Figure 25: Talkgroup Scanning…………………………………………………………………………………………………………111 Figure 26: Map………………………………………………………………………………………………………………………………113 Figure 27: My Location……………………………………………………………………………………………………………………114 Figure 28: My Location……………………………………………………………………………………………………………………115 Figure 29: My Location……………………………………………………………………………………………………………………116 Figure 30: Groups with Location Capability………………………………………………………………………………………. 117 Figure 31: Talkgroup Member Location……………………………………………………………………………………………..117 Figure 32: View a Talkgroup Members Location Details……………………………………………………………………… 118 Figure 33: View a Talkgroup Members Location Details……………………………………………………………………… 119 Figure 34: Groups with Location Capability………………………………………………………………………………………. 120 Figure 35: My Location………………………………………………………………………………………………………………….. 120 Figure 36: Set Boundary Popover…………………………………………………………………………………………………… 121
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MN009650A01-006 List of Figures
Figure 37: Boundary Preview…………………………………………………………………………………………………………. 121 Figure 38: Boundary ON…………………………………………………………………………………………………………………122 Figure 39: Set Boundary Popover…………………………………………………………………………………………………… 123 Figure 40: Map………………………………………………………………………………………………………………………………126 Figure 41: Create Quick Group from Map………………………………………………………………………………………… 126 Figure 42: Create Quick Group from Map………………………………………………………………………………………… 127 Figure 43: Contact Context Menu…………………………………………………………………………………………………….131 Figure 44: Talkgroup Context Menu………………………………………………………………………………………………….132 Figure 45: Text Message Box…………………………………………………………………………………………………………. 132 Figure 46: Text Box………………………………………………………………………………………………………………………..133 Figure 47: Edit Quick Text……………………………………………………………………………………………………………….133 Figure 48: Send Quick Text……………………………………………………………………………………………………………. 134 Figure 49: Text Box………………………………………………………………………………………………………………………..134 Figure 50: Select Quick Text……………………………………………………………………………………………………………135 Figure 51: Enter Quick Text……………………………………………………………………………………………………………. 135 Figure 52: Created Quick Text………………………………………………………………………………………………………… 136 Figure 53: Send Quick Text……………………………………………………………………………………………………………. 136 Figure 54: Text Box………………………………………………………………………………………………………………………..137 Figure 55: Edit Quick Text……………………………………………………………………………………………………………….137 Figure 56: Delete Quick Text………………………………………………………………………………………………………….. 138 Figure 57: Delete Quick Text Confirmation……………………………………………………………………………………….. 138 Figure 58: History…………………………………………………………………………………………………………………………. 139 Figure 59: History Details………………………………………………………………………………………………………………. 139 Figure 60: Transmitting a Live Video Stream to a Contact………………………………………………………………….. 152 Figure 61: Transmitting a Live Video Stream to a Quick Group…………………………………………………………… 153 Figure 62: Transmitting a Live Video Stream to a Talkgroup……………………………………………………………….. 154
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MN009650A01-006 List of Tables
List of Tables
Table 1: Menu Options……………………………………………………………………………………………………………………..36 Table 2: Context Menus…………………………………………………………………………………………………………………… 37 Table 3: Actions Icons………………………………………………………………………………………………………………………41 Table 4: Unassigned Avatar Icons…………………………………………………………………………………………………….. 43 Table 5: Assigned Avatar Icons………………………………………………………………………………………………………….43 Table 6: Call Screen Icons……………………………………………………………………………………………………………….. 45 Table 7: Contacts Icon…………………………………………………………………………………………………………………….. 46 Table 8: Emergency Icons……………………………………………………………………………………………………………….. 47 Table 9: History Icons……………………………………………………………………………………………………………………… 47 Table 10: Integrated Secure Messaging Icons……………………………………………………………………………………..48 Table 11: Talkgroup Icons………………………………………………………………………………………………………………… 49 Table 12: Map Icons…………………………………………………………………………………………………………………………49 Table 13: Miscellaneous Icons…………………………………………………………………………………………………………..51 Table 14: Presence Icons………………………………………………………………………………………………………………… 51 Table 15: Tab Icons………………………………………………………………………………………………………………………….52 Table 16: Title Bar Icons………………………………………………………………………………………………………………….. 52 Table 17: Video Streaming Icons………………………………………………………………………………………………………. 53 Table 18: Tones……………………………………………………………………………………………………………………………….54 Table 19: Area-Based Warning Tones……………………………………………………………………………………………….. 79 Table 20: Call Permissions…………………………………………………………………………………………………………….. 103
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MN009650A01-006 List of Procedures
List of Procedures
Downloading the PTT Application ……………………………………………………………………………………………………..24 Activating on an iPhone ………………………………………………………………………………………………………………….. 25 Activating on an iPhone using only Wi-Fi Network ……………………………………………………………………………… 26 Logging in the First Time ………………………………………………………………………………………………………………… 27 Setting Your Password …………………………………………………………………………………………………………………….27 Confirming to Remember Your Password (Private Device) ………………………………………………………………….. 28 Forgetting Your Password ………………………………………………………………………………………………………………..29 Accessing the Switch User Option …………………………………………………………………………………………………….29 Manually Logging into the PTT Application ……………………………………………………………………………………….. 30 Searching ………………………………………………………………………………………………………………………………………40 Viewing User Information …………………………………………………………………………………………………………………58 Making One-to-One (1:1) Calls with Automatic Call Answer ………………………………………………………………… 59 Making One-to-One (1:1) Calls with Manual Call Answer ……………………………………………………………………. 59 Making Talkgroup Calls ……………………………………………………………………………………………………………………60 Making Quick Group Calls ………………………………………………………………………………………………………………. 61 Making Broadcast Calls ………………………………………………………………………………………………………………….. 62 Placing a Call from Device Contacts ………………………………………………………………………………………………… 63 Calling from History ……………………………………………………………………………………………………………………….. 63 Calling from Missed Call Alert …………………………………………………………………………………………………………..64 Calling from Instant Personal Alert …………………………………………………………………………………………………… 64 Dialing a Manual Call to a PTT User ………………………………………………………………………………………………… 65 Receiving Calls ……………………………………………………………………………………………………………………………… 66 Declaring an Emergency ………………………………………………………………………………………………………………… 72 Receiving an Emergency Call …………………………………………………………………………………………………………..73 Receiving an Emergency Cancel Notification ……………………………………………………………………………………..73 Canceling Emergencies …………………………………………………………………………………………………………………..74 Declaring an Emergency on Behalf of Another User …………………………………………………………………………… 74 Canceling an Emergency from the Context Menu ………………………………………………………………………………. 76 Canceling an Emergency from Call Screen ………………………………………………………………………………………..77 Enabling Emergency User Check from Call Screen ……………………………………………………………………………. 77 Viewing Active Geofences ………………………………………………………………………………………………………………. 80 Sending an Alert ……………………………………………………………………………………………………………………………. 83 Receiving an Alert …………………………………………………………………………………………………………………………..83 Replying to a Missed Call Alert …………………………………………………………………………………………………………84 Setting Self Presence …………………………………………………………………………………………………………………….. 85 Making a PTT Call …………………………………………………………………………………………………………………………. 88
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MN009650A01-006 List of Procedures
Adding a PTT Contact (Optional) ………………………………………………………………………………………………………88 Adding a Phone Contact (Optional) ………………………………………………………………………………………………….. 89 Deleting History …………………………………………………………………………………………………………………………….. 89 Clearing All History ………………………………………………………………………………………………………………………… 89 Deleting a Message ……………………………………………………………………………………………………………………….. 90 Adding Favorite Contacts ……………………………………………………………………………………………………………….. 92 Removing Favorite Contacts …………………………………………………………………………………………………………… 92 Adding Favorite Groups …………………………………………………………………………………………………………………..93 Removing Favorite Groups ………………………………………………………………………………………………………………93 Searching Corporate Global Directory Contacts ………………………………………………………………………………….95 Sorting the Contact List ………………………………………………………………………………………………………………….. 95 Showing only Online Contacts ………………………………………………………………………………………………………….96 Showing all Contacts ……………………………………………………………………………………………………………………… 96 Viewing Contact Details …………………………………………………………………………………………………………………..97 Adding a New PTT Contact Manually ………………………………………………………………………………………………..97 Importing a PTT Contact from the Device’s Contact List ……………………………………………………………………… 98 Adding a New Phone Contact Manually (Optional) …………………………………………………………………………….. 98 Importing a New Phone Contact from Device’s Contact List (Optional) …………………………………………………. 99 Editing a Contact Name …………………………………………………………………………………………………………………100 Adding or Changing a Contact Avatar …………………………………………………………………………………………….. 100 Changing Contact Color ……………………………………………………………………………………………………………….. 100 Deleting a Contact ……………………………………………………………………………………………………………………….. 101 Viewing Talkgroup Details ………………………………………………………………………………………………………………104 Adding a Talkgroup ………………………………………………………………………………………………………………………. 105 Editing Talkgroup Details ………………………………………………………………………………………………………………. 105 Editing a Talkgroup Name ………………………………………………………………………………………………………………106 Adding One or More Members to a Talkgroup …………………………………………………………………………………..106 Removing a Member from a Talkgroup …………………………………………………………………………………………….106 Renaming a Talkgroup Member ………………………………………………………………………………………………………107 Adding or Changing a Talkgroup Avatar ………………………………………………………………………………………….. 108 Changing Talkgroup Color …………………………………………………………………………………………………………….. 108 Deleting a Talkgroup …………………………………………………………………………………………………………………….. 108 Turning Scanning On or Off …………………………………………………………………………………………………………… 110 Adding Talkgroups to Scan Lists …………………………………………………………………………………………………….. 111 Removing Talkgroups from Scan Lists or Changing the Scanning Priority ……………………………………………. 112 Sending My Location or an Arbitrary Location to a Contact …………………………………………………………………114 Sending My Location or an Arbitrary Location to a Quick Group ………………………………………………………….115 Sending My Location or an Arbitrary Location to a Talkgroup …………………………………………………………….. 115 Viewing Talkgroup Member Locations …………………………………………………………………………………………….. 116
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MN009650A01-006 List of Procedures
Viewing Talkgroup Member Location Details ……………………………………………………………………………………. 117 Calling a Talkgroup Member ………………………………………………………………………………………………………….. 118 Sharing Your Location or an Arbitrary Location to a Talkgroup with Location Capability …………………………. 119 Creating a Boundary ……………………………………………………………………………………………………………………..121 Recentering Boundary on the Map …………………………………………………………………………………………………. 122 Recentering the Map to your Location ……………………………………………………………………………………………..123 Changing Boundary Settings …………………………………………………………………………………………………………. 123 Changing Update Interval ……………………………………………………………………………………………………………… 124 Changing Active Boundary Time ……………………………………………………………………………………………………. 124 Changing Notify Me Setting …………………………………………………………………………………………………………… 124 Changing Notify Member Setting …………………………………………………………………………………………………….125 Changing Initial Member Notification Setting …………………………………………………………………………………….125 Creating a Quick Group from the Map ……………………………………………………………………………………………..125 Adding Members to a Quick Group ………………………………………………………………………………………………… 127 Removing Quick Group Members ………………………………………………………………………………………………….. 128 Sending a Text Message ………………………………………………………………………………………………………………. 131 Selecting Quick Text …………………………………………………………………………………………………………………….. 133 Adding Quick Text …………………………………………………………………………………………………………………………134 Deleting Quick Text ……………………………………………………………………………………………………………………….137 Receiving a Text Message ……………………………………………………………………………………………………………..138 Saving an Image Message ……………………………………………………………………………………………………………. 140 Saving a Video Message ………………………………………………………………………………………………………………. 141 Receiving a Voice Message ……………………………………………………………………………………………………………142 Sending a Voice Message from History ……………………………………………………………………………………………142 Saving a File Message …………………………………………………………………………………………………………………. 143 Forwarding a Message to a Contact or Talkgroup …………………………………………………………………………….. 145 Forwarding a Message to a Quick Group ………………………………………………………………………………………… 145 Replying to a Sender ……………………………………………………………………………………………………………………. 146 Replying to Talkgroup (Talkgroup Messages) ……………………………………………………………………………………146 Deleting a Message ……………………………………………………………………………………………………………………… 146 Sending a Text Message from History …………………………………………………………………………………………….. 147 Copying a Text Message from History …………………………………………………………………………………………….. 147 Sending a Photo or a Video from History ………………………………………………………………………………………….148 Sending a Voice Message from History ……………………………………………………………………………………………148 Sending a File from History …………………………………………………………………………………………………………… 149 Sharing my Location from History ……………………………………………………………………………………………………149 Minimizing a Video Call ………………………………………………………………………………………………………………….151 Making a Video Call to a Contact …………………………………………………………………………………………………….151 Making a Video Call to a Quick Group ……………………………………………………………………………………………..152
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MN009650A01-006 List of Procedures
Making a Video Call to a Talkgroup ………………………………………………………………………………………………… 153 Receiving an Incoming Video Call ………………………………………………………………………………………………….. 155 Receiving a Video Stream Request …………………………………………………………………………………………………155 Accessing the PTT Application Settings ………………………………………………………………………………………….. 161 Upgrading the PTT Application ……………………………………………………………………………………………………….161 Changing the Alert Repeat Setting …………………………………………………………………………………………………. 162 Changing the Alert Tone Setting …………………………………………………………………………………………………….. 162 Changing the Allow Unconfirmed Video Transmission Setting …………………………………………………………….163 Changing the Audio Interaction Setting …………………………………………………………………………………………… 163 Changing the Auto Answer Video Call Setting …………………………………………………………………………………. 164 Changing the Auto Download Setting ………………………………………………………………………………………………164 Changing the Background Mode Setting …………………………………………………………………………………………. 164 Changing the Broadcast Call Confirmation Setting …………………………………………………………………………… 165 Viewing the Phone Capacity Setting ………………………………………………………………………………………………..165 Changing the Contact Sorting Setting …………………………………………………………………………………………….. 166 Viewing or Changing Your Display Name Setting ………………………………………………………………………………166 Viewing Your Emergency Contacts Setting ……………………………………………………………………………………… 167 Changing the Emergency Alert Setting …………………………………………………………………………………………….167 Changing the Enhanced Loudness Setting ……………………………………………………………………………………… 167 Changing the History Sorting Setting ……………………………………………………………………………………………….168 Changing the In Call Tones Setting ………………………………………………………………………………………………… 168 Changing the Instant Personal Alert Setting ……………………………………………………………………………………..169 Changing the Location Change Accuracy Setting …………………………………………………………………………….. 170 Changing the GPS Setting Option ………………………………………………………………………………………………….. 170 Changing the Logout Setting …………………………………………………………………………………………………………. 170 Changing the Message Alert Setting ………………………………………………………………………………………………. 171 Changing the Message Alert Tone Setting ………………………………………………………………………………………. 171 Changing the Missed Call Alert Setting …………………………………………………………………………………………… 172 Viewing My PTT Number Setting …………………………………………………………………………………………………….172 Changing the Missed Call Alert Setting …………………………………………………………………………………………… 172 Restoring the Defaults Settings ……………………………………………………………………………………………………… 173 Changing Bluetooth Setting …………………………………………………………………………………………………………… 173 Changing Vibrate Alert Setting ………………………………………………………………………………………………………..174 Changing Vibrate Call Setting …………………………………………………………………………………………………………174 Changing the Voice Message Fallback Setting ………………………………………………………………………………… 174 Changing Volume Boost Setting …………………………………………………………………………………………………….. 175 Restarting an Unresponsive PTT Application …………………………………………………………………………………… 176
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MN009650A01-006 Chapter 1: Introduction and Key Features
Chapter 1
Introduction and Key Features
The Push-to-Talk (PTT) application supports two modes: Standard PTT and PTT Radio. Your administrator assigns one of these modes. This document describes the Standard PTT Mode. The Standard PTT application mode provides instant communication to individuals and talkgroups at the push of a button. Here is a brief description of the key features of Standard PTT Mode:
Alerts
Instant Personal Alert (IPA) Allows you to send a message to another person asking for a callback.
Missed Call Alert (MCA) Shown whenever you miss an incoming PTT call because you were either in another PTT call or a regular cellular call. For more information, see Alerts on page 83.
Dynamic Area-Based Talkgroups Makes talkgroups dynamically available while in a geographical area. For more information, see Dynamic Area-Based Talkgroups (Optional) on page 104.
Broadcast Talkgroup Calling Allows designated talkgroup members to make high- priority one-way calls typically used for making important announcements to large talkgroups. NOTE: In the PTT application, groups created by the administrator are also known as talkgroups.
For more information, see Making Broadcast Calls on page 62. Contact and Talkgroup Management
PTT contacts and talkgroups can be centrally managed by an administrator (“administrator-managed”) or by you (“personal”). For more information, see Contacts on page 94 and Talkgroups on page 102.
NOTE: In the PTT application, groups (either created by the subscriber or administrator) are also known as Talkgroups. Device ID Management Allows login to the service with a username and password. It also allows multiple users to share a device. For more information, see User ID and Password User Login on page 26. Emergency Calling and Alert Allows you to originate or receive an emergency call and receive an emergency alert. For more information, see Emergency Calling and Alert (Optional) on page 71. Favorites You can manage your list of favorites for quick access to contacts and talkgroups. For more information, see Favorites on page 91. Integrated Secure Messaging Allows a PTT user to send and receive secure text messages, multimedia content, and location information to and from other PTT users. For more information, see Integrated Secure Messaging on page 129.
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MN009650A01-006 Chapter 1: Introduction and Key Features
Location Tracking Allows a supervisor with Location Capability, turned on by your administrator at the talkgroup level, to track talkgroup members’ location. For more information, see Supervisor with Location Capability on page 116.
PTT Calling to Individuals and Talkgroups Allows instant communication to one or more people at the push of a button. For more information, see Making Calls on page 59.
Real-Time Presence Allows you to see whether your contacts are available and ready to receive calls before making a call. You can also indicate if you want to receive PTT calls to your contacts. For more information, see Real-Time Presence on page 85.
Supervisory Override Allows a supervisor to take the floor and speak at any time during a talkgroup call, even if someone else is speaking. For more information, see Supervisory Override on page 82.
Talkgroup Scanning with Priority Allows the phone of a subscriber to scan through a list of corporate talkgroups for calls. The higher priority talkgroup calls take precedence over lower priority talkgroup calls. For more information, see Talkgroup Scanning on page 110.
Video Streaming Allows you to stream your video in real-time to another user, typically a dispatcher. For more information, see Video Streaming (Optional) on page 150.
Wi-Fi support In addition to the broad coverage of PTT service provided by the cellular data network, you can use PTT over a home, office, or public Wi-Fi connection. For more information, see PTT over Wi-Fi on page 56.
1.1
What’s New in this Release?
Release 12.3 contains the following new features:
Updated the Google and ESRI map supportability.
Added the Area-Based Warning Tones on page 79 section. These tones are added to the Tones on page 54 section and Active Fences to the Menu on page 36 section.
Updated the Emergency Calling and Alert (Optional) on page 71 section – Declare an Emergency – to include a note: You can perform an emergency initiation while in two-way call. When an emergency is declared the two-way call ends immediately.
Updated the Video Streaming (Optional) on page 150 section – Minimizing a Video Call – to include that a user can minimize ongoing streaming video calls to participate in other activities, for example, PTT, messaging, location, etc. The minimized video thumbnail on the PTT application can be dragged to any corner of the PTT application to allow users to perform other actions within the PTT app.
Updated the Video Streaming (Optional) on page 150 section – to updated screen shots which include a long talkgroup name and streamer ID which is displayed with “…” and underlined (to indicate actionable) when it cannot be displayed completely.
Updated the Settings on page 160 section – to include the Broadcast Call Confirmation setting.
Updated the Settings on page 160 section – to include the Voice Message Fallback setting.
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MN009650A01-006 Chapter 2: Application Installation and Getting Started
Chapter 2
Application Installation and Getting Started
This section describes the steps you must take to install the Push-to-Talk (PTT) application and how to get started.
2.1
Installation Prerequisites
You must ensure you have the following prerequisites before installation. A supported iOS smartphone .
For more details, please check the website of your service provider. Wi-Fi Assist mode on your device should be turned off. Otherwise, it could interfere with the PTT
operation. The setting is found in Settings Cellular Wi-Fi Assist. An Apple ID and iTunes account to download the application from the Apple iTunes store. The following link provides information about creating an Apple ID using iTunes.
For more information, see Creating a new Apple ID.
2.2
Downloading the PTT Application
You can search for Push-to-Talk, and download the application directly from your phone or iTunes. TIP: Turn on your notifications and ensure that at least 10 notifications can be viewed in the Notification Center.
Procedure: 1. Search for the Push-to-Talk application in the Apple App Store. 2. Download the application by touching the GET button and then the INSTALL button. The application downloads and installs automatically.
3. Once the download is complete, select Open.
2.3
First-Time Activation
There are two ways to activate the PTT application. You can activate a phone using your service provider’s network or Wi-Fi with an activation code. Activating on an iPhone on page 25 Activating on an iPhone using only Wi-Fi Network on page 26
NOTE: If your administrator has provided you with a user ID and password, see User ID and Password User Login on page 26.
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MN009650A01-006 Chapter 2: Application Installation and Getting Started
2.3.1
Activating on an iPhone
The first time you start the application after download, the application must “activate” with the PTT server. This activation process ensures that you are a PTT subscriber and that you are using a supported iPhone. Procedure:
1. Tap on the Push-to-Talk icon under Apps to launch the PTT application. The Activation Confirmation dialog displays. NOTE: When prompted, you must ALWAYS ALLOW the application to access your location. The application does not login if the other options, such as Only While Using the App, Use Once, or Don’t Allow are selected. When prompted, you must ALLOW the application to access the microphone. When prompted, you must ALLOW the application to send you notifications. When prompted, you should ALLOW the application to use Bluetooth accessories.
2. Perform one of the following actions: To activate to open the Authentication Required screen, tap Yes. To cancel, tap No.
3. Tap OK to authenticate your subscription, an SMS must be sent. Do not modify the message contents. Press the Back button to return to the app after sending the text. Message and data rates may apply.
4. If activation fails, select Exit which closes the application and start over at Step 1. a. If your administrator has provided you with a User ID and Password, tap Log In with Username and continue to the User ID and Password User Login on page 26 section. The End User License Agreement page is displayed.
5. To activate the PTT service on your phone, read and accept the EULA. 6. If you agree to the EULA, tap Accept to activate the PTT service on the phone.
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MN009650A01-006 Chapter 2: Application Installation and Getting Started
2.3.2
Activating on an iPhone using only Wi-Fi Network
In situations where the cellular network is not available, you can activate the application over a Wi-Fi network in Airplane Mode. Your PTT service provider may allow this functionality. By default, iPhones automatically have Wi-Fi enabled.
NOTE: To activate over Wi-Fi, you must have an activation code provided by your administrator.
Procedure: 1. To launch the PTT application, tap the Push-to-Talk icon under Apps. NOTE: When prompted, you must ALWAYS ALLOW the application to access your location. The application does not login if the other options, such as Only While Using the App, Use Once, or Don’t Allow are selected. When prompted, you must ALLOW the application to access the microphone. When prompted, you must ALLOW the application to send you notifications. When prompted, you should ALLOW the application to use BT accessories. 2. Perform one of the following actions: To continue the activation process, tap Yes. To cancel the activation process, tap No. The No Cellular Connection dialog is displayed.
3. Perform one of the following actions: To continue with the activation process, tap Enter Code. To exit the activation process, tap Exit.
4. Enter the activation code received from your administrator. 5. Tap OK to activate or tap Log In with Username. A Log In screen displays. 6. If activation fails, select Exit which closes the application and start over at Step 1.
a. If your administrator has provided you with a User ID and Password, tap Log In with Username and continue to the User ID and Password User Login on page 26 section.
7. The End User License Agreement page is displayed. You must read and accept the EULA to activate the PTT service on your phone.
8. To activate the PTT service on the phone if you agree to the EULA, tap Accept.
2.4
User ID and Password User Login
There are steps that you must take to log into the Push-to-Talk (PTT) application when the PTT service is using device ID management or your network service provider is not the same as your PTT service provider. Device ID Management increases security by requiring users to enter a user ID and password and supports the ability for multiple PTT users to share a device with another PTT user, for example, between shift workers. For more information on password requirements, see Setting Your Password on page 27.
NOTE: Your password may expire based on your service provider configuration.
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If your network service provider is not the same as your PTT service provider, you must select Yes when prompted. Failure to correctly answer this question may result in your PTT service not working correctly.
NOTE: The Device ID Management supports release 9.1 PTT applications and later. It is required for cross-carrier users and tablet users. Other than shift users, you can also use Device ID management to log into multiple devices a user may possess. For example, a tablet and phone owned by the same user. However, the PTT user can have only one active session at any point in time. Once logged in to one device, a session from another previously logged in device is deactivated. The user ID is either an email ID or a PTT number.
2.4.1
Logging in the First Time
Procedure: 1. Tap the Username or email field. 2. Using your on-screen keyboard, type the PTT number or email. TIP: Tap the Refresh icon (circular arrow icon) located in the upper right to clear all values entered. 3. Tap the Password field. 4. Enter your temporary password using your on-screen keyboard. NOTE: If you forgot your password, tap Forgot Password? link and go to Forgetting Your Password on page 29. 5. Optional: On private devices, if you do not want to enter a user ID and password every time, tap the Remember User check box. 6. To log into the PTT application, tap the Log In button. The Update Password screen is displayed.
7. Optional: If the application has been idle on the Log In screen for a while, you may see a timeout error. Enter your user ID and password again. This security feature is intended to prevent unauthorized access. NOTE: Shared device session expires after 24 hours or time configured by your service provider from the first time you log in. You need to relogin each time the shared device session expires.
2.4.2
Setting Your Password
During the first time login, you are prompted to enter your password. You must re-enter it each time you login. Prerequisites: Ensure that your password meets the following requirements: At least 10 characters At least one lowercase letter (a-z) At least one uppercase letter (A-Z) At least one number (0-9) At least one of these special characters @#$%^&+=
TIP: Tap the Refresh icon (circular arrow icon) located in the upper-right to clear all values entered.
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You must set your password the first time you log in. Follow this procedure to set your password to activate your account. Procedure:
1. Tap the New Password field. 2. Type your password using your on-screen keyboard. 3. Tap the Confirm Password field and type your password using your on-screen keyboard. 4. To update your password, tap the Submit button.
2.4.3
Confirming to Remember Your Password (Private Device)
When you set your username and password, you can choose to remember your username and password so that the next time you start the PTT application, it enables automatic login. This information is encrypted and stored on this device and automatically erased when another user logs in to this device. Procedure:
1. Tap the Username or email field. 2. Using your on-screen keyboard, type your user ID or PTT number. 3. Tap the Password field. 4. Using your on-screen keyboard, type your password . 5. In the upper-right corner, tap Save.
You are logged into the PTT application.
2.4.4
Subsequent Login
For each subsequent login, you need to enter your user ID and password. If the application has been idle on the Log In screen for a while, you may see a timeout error after entering your user ID and password. You must enter your user ID and password each time you login. After you login, the server retrieves your contacts and talkgroups. It may take some time before your contacts and talkgroups are displayed. This behavior is normal. If you have a user ID and password and have selected Remember User on the Log In screen, you do not need to enter your user ID and password again. If you forget your password, see Forgetting Your Password on page 29. For more information on password requirements, see Setting Your Password on page 27.
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2.4.5
Forgetting Your Password
Follow this procedure when you forget your password. A temporary password is automatically sent to your email address.
NOTE: You can get a temporary password from your administrator.
Procedure: 1. To return to the Log In screen, tap Back to Login. 2. Tap the Username or email field. 3. Using your on-screen keyboard, type your user ID or PTT number. 4. Tap Submit.
Result: An email is sent to you with a temporary password. For more information about how to set a new password, see Logging in the First Time on page 27.
2.4.6
Switch User for Users with User ID and Password
If the PTT application is marked for Private use, there is an option to switch user where the currently logged in user is logged out and another end user can login to the same device. Once you have selected the Switch User option, you are prompted for user ID and password each time you log out. The new user can choose Remember User mode again after successful login by selecting Confirm Remember User.
NOTE: Switch User functionality may not be available in certain cases, such as on a call, emergency call, or a device deactivation by an authorized user.
2.4.6.1
Accessing the Switch User Option
Procedure: 1. From the Menu, tap the Switch User option. A message appears similar to the following: You are about to log out and re-enable username and password login. History stored only on this device will be lost. Continue?
2. Perform one of the following actions: To log out, tap Yes. To cancel, tap No.
2.5
Tutorial
The tutorial provides helpful information about how to get started with the PTT application. The application automatically launches the mobile browser and load the tutorial.
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You can move between pages of the tutorial by swiping your finger right-to- left to move forward or left-to-right to move backward. You can also use the on-screen Next and Previous buttons shown on the edges of the screen.
2.6
Login
To use the PTT service, you must connect to the PTT server. This process is called “login.” After you download and successfully register your connection with the server, the PTT application automatically starts and logs in each time you power on your phone. To make or receive PTT calls, you must log in. It is possible for you to logout of the PTT service. While you are logged out, your presence status shows as Offline to others, and you cannot receive PTT calls or alerts. For more information, see Logout on page 170.
2.6.1
Manually Logging into the PTT Application
Procedure: 1. Under Apps, tap the Push-to-Talk icon. A pop-up dialog displays to confirm that you want to login to the PTT application. 2. To login to the PTT application, tap Yes.
2.7
Application Updates
iTunes & App Store Settings When an update for the PTT application becomes available, your iPhone notifies you that there is an update available. When installing an update, it is recommended that you enable the Auto-update apps setting so that you always have the latest updates to the PTT application.
2.8
In Application Update Notification
The PTT application may indicate that there is an update available. You need to update the application; otherwise, it may not function properly. For more information, see Important Message on page 161. After updating, your PTT contacts and talkgroups are always retained. When the PTT application is updated, your settings are generally retained. In some rare cases of a major update to the application, your settings reset to their default values.
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MN009650A01-006 Chapter 3: Navigate the Push-to-Talk Application
Chapter 3
Navigate the Push-to-Talk Application
You can navigate to the Push-to-Talk (PTT) application by using the touchscreen on your phone. The screen consists of five major tabs: History, Favorites, Contacts, Groups, and Map.
NOTE: Portrait mode is supported for handset and tablet devices. Landscape mode is only supported for tablet devices. Figure 1: Main Screen
3.1
History
The History screen displays all your conversation history of calls, contacts, talkgroups, alerts, messages (text, image, video, and voice). You can view your history, return a call, view messages, add contacts, delete history and messages, and forward any message to a contact or talkgroup. The History screen contains two-level screens: the Main and Details screens. The Main screen contains a high-level view. The second-level screen contains the conversation details including a time stamp. Messages from the previous day are shown with the date stamp YESTERDAY. The Date/Time (12/24 hour display) format follows the device setting for internationalization. Each top-level history entry displays the conversation type, such as Broadcast Call, Group Call, Quick Group Call, Private Call), contact name, group name or participant names for quick groups, (if a text message), Voice Message, File, Image, Location, and Video. For more information on how to manage your History, see History on page 87. Also, for information on the History icons, the History Icons on page 47.
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MN009650A01-006 Chapter 3: Navigate the Push-to-Talk Application Figure 2: History
3.2
Favorites
The Favorites screen displays your favorite PTT contacts and talkgroups. You can quickly start a PTT call to your favorites. For more information on how to view, add, and remove your favorite contacts, see Favorites on page 91. For information on the Favorites icons, see Icons on page 41. Figure 3: Favorites
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3.3
Contacts
The Contacts tab displays your PTT contacts and allows you to search for contacts, select a contact, displays the presence for each contact, start a quick group call, start a PTT call, or send an alert or message. If turned on by an administrator, you can also add PTT contacts and create personal PTT talkgroups. Icons may display to indicate if you have supervisory permissions for that user . For more information on how to view, add, edit, and delete your personal contacts, see Contacts on page 94. For information on the Contacts icons, see Icons on page 41. Figure 4: Contacts
3.4
Talkgroups
The Talkgroups tab displays your talkgroups and allows you to search for talkgroups or start a PTT talkgroup call. If turned on by an administrator, you can also create, change or delete your personal PTT talkgroups here. Icons are shown next to the talkgroups which you are a broadcaster or supervisor. Icons also indicate Interop talkgroups, location tracking, and talkgroup scan priority. For more information on Talkgroup icons and how to view, add, edit, and delete your personal talkgroups, see Talkgroups on page 102 and Icons on page 41.
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MN009650A01-006 Chapter 3: Navigate the Push-to-Talk Application Figure 5: Groups
3.5
Map
The Map screen displays your location and allows you to send your location to others. It also displays the location of your talkgroups members for which you are a supervisor and allows you to search for talkgroups or start a PTT talkgroup call. For more information on how to search the map, recenter the map, send your location to a contact, quick group, or talkgroup, track talkgroup members, and set the boundary of the tracked group, see Map on page 113. For information on the Map icons, see Map Icons on page 49. Figure 6: Map
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3.6
Call Screen
The Call screen is the main screen for communication. You make a call, make a quick group call, turn on or off the speaker, send a text message, send your location, send an alert, send a photo, and record and send a voice message. For more information on how to make and receive calls, see Make and Receive PTT Calls on page 59. For more information on how to send or receive streaming video, see Video Streaming (Optional) on page 150. For more information on how to send or receive Integrated Secure Messaging, see Integrated Secure Messaging on page 129. For information on the Call screen icons, see Icons on page 41. Figure 7: Call Screen
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3.7
Menu
On the Main screen, you can access the menu options by tapping the Menu icon in the upper-left-hand corner.

3.7.1
Menu Options
The following table describes the Menu options and is listed by name and description.

Table 1: Menu Options

Name Presence Status
Active Fences

Description
Displays your presence status. Either Available,’Do Not Disturb,’ or Offline.’ Offline icon also displays yourNo Connection’ presence status. For more details, see the Real-Time Presence on page 85 section.
Tap to access the active fences. Displays a list of active fences. For more details, see Area-Based Warning Tones on page 79 section.

Talkgroup Scan (Available, if enabled) Manual Dial
Enhanced Loudness
Settings
Tutorial About

Tap the Talkgroup Scan toggle from OFF to ON. For more details, see the Talkgroup Scanning on page 110 section.
Tap to manual dial a contact. For more details, see the Dialing a Manual Call to a PTT User on page 65 section.
Tap to increases the perceived audio volume of PTT calls using the speakerphone. This feature is only available on supported devices. For more details, see the Enhanced Loudness on page 167 section.
Tap to access the application settings. For more details, see the Settings on page 160 section.
Tap to access the application tutorial.
Tap to access more information on the application.

3.8
Actions
The Actions soft buttons located at the top and the bottom of the screen let you call, alert, manually dial a phone number, add a new contact or talkgroup, and more.
For more information on Actions, see Actions Icons on page 41.

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3.9
Context Menus
Context or pop-up menus are available throughout the application based on the features provisioned for the user. To display these menus, you can touch and hold the selected history entry, favorite, contact, talkgroup, or talkgroup details.

Table 2: Context Menus

Location Call screen/History Details Camera Option
Contacts

Description Take Photo Record Video Image Gallery Video Gallery Contact Details Delete Contact

Send Text
My Location
Send Instant Personal Alert
Send Document

Camera

Contact Details Favorite Contacts

Record Voice History Details Delete Contact
Remove Favorite Send Text My Location Send Instant Personal Alert Send Document

Camera

Take Photo Record Video Image Gallery Video Gallery
Take Photo Record Video Image Gallery Video Gallery

Condition
No conditions
All contacts User-managed contacts All contacts All contacts All contacts
All contacts All contacts All contacts All contacts All contacts All contacts All contacts All contacts User-managed contacts All contacts All contacts All contacts All contacts
All contacts All contacts All contacts All contacts All contacts

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Location Favorite Groups
History

Description Record Voice History Details Remove Favorite Send Text My Location Send Instant Personal Alert Send Document
Camera
Record Voice History Details

Take Photo Record Video Image Gallery Video Gallery
Set Priority 1

Set Priority 2

Scan List

Set Priority 3 No Priority

Remove

Add Contact

History Details Groups

Clear All Delete History Forward to Contact Forward to Quick Group Forward to Group Reply to Sender Delete Message Copy Message Group Details

38

Condition All contacts All contacts All contacts All entries All groups All groups All groups
All groups All groups All groups All groups All groups All groups All groups All groups Administrator-managed group Administrator-managed group Administrator-managed group Administrator-managed group Administrator-managed group Manual dial call or received a call from a PTT user not in your contact list All history entries All history entries All messages All messages All group messages All messages All messages All text messages All entries

Location Group Details

MN009650A01-006 Chapter 3: Navigate the Push-to-Talk Application

Description Delete Group Send Text My Location Send Instant Personal Alert Send Document
Camera
Record Voice
Scan List
Rename Member Remove Member Delete Contact Delete Group

Take Photo Record Video Image Gallery Video Gallery
Set Priority 1 Set Priority 2 Set Priority 3 Normal Priority Remove

Condition
User-managed group
All groups
All groups except broadcast
All groups except broadcast
All groups except broadcast
All groups except broadcast
All groups except broadcast
All groups except broadcast
All groups except broadcast
All groups except broadcast
Administrator-managed group
Administrator-managed group
Administrator-managed group
Administrator-managed group
Administrator-managed group
User-managed group
User-managed group
User-managed group
User-managed group

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3.10
PTT Button
There are two Push-to-Talk (PTT) buttons available: the external PTT button and the on-screen soft PTT button.
3.10.1
External PTT Button
A PTT accessory can be used by the PTT application. While the PTT application is not visible, you can always press this button to bring the application to the foreground of the screen. With the PTT application in the foreground, you can use this button to start a PTT call or take and release the floor during a PTT call.
NOTE: On iOS 12.4 or higher devices, you can only initiate while the application is open (visible). To initiate a call using a PTT accessory button, you must open the application first. For information on the Bluetooth Low Energy button, see Accessories and Bluetooth Use on page 158. NOTE: This behavior assumes that Background Calling is turned off. For more information on Background Calling, see Call Behavior in Background.
3.10.2
On-screen Soft PTT Button
Whenever you initiate or are in a PTT call, you see an on-screen PTT button. You can take the floor and speak during a call by touching and holding the on- screen button. You can release the floor and allow others to speak by releasing your finger from the on-screen button.
3.11
Navigate to the Previous Screen
To navigate to the previous screen, you can tap the Back button located on the phone. Some screens within the application also have an on-screen button to return to the previous screen.
3.12
Scrolling
If you are viewing a list that has more entries than can be displayed on one screen, you can touch the list and drag your finger up or down to view the rest of the list.
3.13
Searching
Searching allows you to quickly find history, favorites, contacts, talkgroups, or locations, including addresses, points of interest, and cross streets. The search results are displayed in a list for you to scroll and choose the desired result quickly.
Procedure: 1. Touch within the search bar to bring up the on-screen keyboard. As you type, contacts or talkgroups names containing the letters or numbers entered displays automatically.
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2. Tap the searched result to open it.
NOTE: You must be on the respective History, Favorites, Contacts, Talkgroups, or Map screen to search. The search function does not search outside the selected screen.

3.14
Icons
The icons available throughout the application are based on the features provisioned for the user. Refer to the following sections on different type if icons: Actions Icons on page 41 Avatar Icons on page 43 Call Screen Icons on page 45 Contacts Icon on page 46 Emergency Icons on page 47 History Icons on page 47 Integrated Secure Messaging Icons on page 48 Talkgroup Icons on page 49 Map Icons on page 49 Miscellaneous Icons on page 51 Presence Icons on page 51 Tab Icons on page 52 Title Bar Icons on page 52 Video Streaming Icons on page 53

3.14.1
Actions Icons
The Action icon buttons are located at the top and the bottom of the screen.

Table 3: Actions Icons

Icon

Title

Add

Alert

Description
Displayed on the Contacts, Favorites, Groups, and Quick Text. You can add contacts, favorites, groups, or a quick text by tapping this button.
You can send Instant Personal Alert (IPA) to a contact by tapping this button.

Attach File Camera

You can attach a file to send as an attachment by tapping this button. Requires the Integrated Secure Messaging feature to be turned on by your administrator.
You can choose from taking a photo, video, or selecting a file in the gallery by tapping this button. Requires the

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Icon

Title

Cancel Delete Details

Description Integrated Secure Messaging feature to be turned on by your administrator. You can cancel current action and go back to the previous screen by tapping this button.
You can delete the contact, group, and more by tapping this button.
You can access the contact details by tapping this button.

Filter ON Filter OFF Gallery Location Send Message Forward Save Voice Message

You can toggle filter ON to OFF (default) by tapping this button.
You can toggle filter OFF (default) to ON by tapping this button.
You can save to your device by tapping this button. Requires the Integrated Secure Messaging feature to be turned on by your administrator.
You can share your location by tapping this button. Requires the Integrated Secure Messaging feature to be turned on by your administrator.
You can send a text message by tapping this button. Requires the Integrated Secure Messaging feature to be turned on by your administrator.
You can forward an image or video by tapping this button. Requires the Integrated Secure Messaging feature to be turned on by your administrator.
You can save current contact or group by tapping this button.
You can send a recorded voice message by tapping this button. Requires the Integrated Secure Messaging feature to be turned on by your administrator.

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3.14.2
Avatar Icons
You can use the Avatar icons to understand when avatars are assigned.

Table 4: Unassigned Avatar Icons

Icon

Title Contact

Description
The default contact icon that is used on the Contact List screen when there is no avatar assigned.

Group

The default group icon used on the Group List screen when there is no avatar assigned.

Table 5: Assigned Avatar Icons Icons

Name Airplane

Book

Car Construction

Delivery

Desktop PC

Dispatcher

Driver

Envelope

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Icons

Name Field Service

Flower

Front Desk

Housekeeping

Laptop

Medical

Notepad

PTT Phone

Room Service

Security

Supervisor

Telephone

Tree

Truck

44

Icons

Name Warehouse
Worker

MN009650A01-006 Chapter 3: Navigate the Push-to-Talk Application

3.14.3
Call Screen Icons
NOTE: For more information on Integrated Secure Messaging icons, see the Integrated Secure Messaging Icons on page 48 section.

Table 6: Call Screen Icons

Icon

Title Cancel Call

Description You can cancel a private call by tapping this button.

End Call

You can end the current PTT call by tapping this button.

Call Accept

You can accept a call by tapping this button.

Call Contact

You can call a contact by tapping this button.

Call Favorites

You can open your favorites to make a call by tapping this button.

Access Channels/Zones

You can open the folder channels and zones by tapping this button.

Group Location In-Call Add Participant

You can access the map for the group by tapping this button. Requires the Geofencing and Geolocation feature to be turned on by your administrator
You can add participants to make a temporary group before making a PTT call by tapping this button.

Contact/Group Details

You can access the details information of the group or contact by tapping this button.

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Icon

Title Instant Personal Alert

Description You can send IPA to the contact by tapping this button.

Listen-only Idle Floor Taken Acquired Speaker ON Speaker OFF

3.14.4
Contacts Icon

Table 7: Contacts Icon

Icon

Title

Cellular Call

iDEN Radio

Listen-only call indicator.
PTT button Indicates idle state and the floor is available.
PTT button Indicates the floor taken state.
PTT button Indicates the acquired state and you are ready to speak. You can toggle the Speaker from the ON default to OFF by tapping this button. When the speaker is off, PTT calls are heard through the earpiece of the phone. For more information, see Turning the Speaker On/Off on page 68. You can button to toggle from OFF to ON by tapping this button. When the speaker is off, PTT calls are heard through the earpiece of the phone. For more information, see Turning the Speaker On/Off on page 68.
Description Located in the contact details. You can make a cellular call by tapping this button.
iDEN radio user indicator.

Interop

Interop user indicator.

For additional Contacts icons, see Presence Icons on page 51.

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3.14.5
Emergency Icons

Table 8: Emergency Icons

Icon

Title Emergency

Cancel Emergency State Declare Emergency State Emergency Talker

Description
You can initiate an emergency by touching and holding this button, which is located at the bottom of most screens. Requires the Emergency Services to be turned on by your administrator. For more information, see Emergency Calling and Alert (Optional) on page 71.
Displays when you cancel an emergency. You can cancel the emergency by swiping the slider to the right. Requires the Emergency Services to be turned on by your administrator.
Displays when you declare an emergency. You can declare an emergency by swiping the slider to the right. Requires the Emergency Services to be turned on by your administrator.
Indicates when a talker is in an emergency.

3.14.6
History Icons

Table 9: History Icons

Icon

Title

History Details

Unread

Voice Message

Description
You can access history details for contact, quick group call, or group by tapping this button.
Indicates that there is an unread message. You can read the message by tapping this button. The unread message indicator disappears when you tap the History Details button to reply to the message. Requires the Integrated Secure Messaging feature to be turned on by your administrator.
Indicates the attachment is a voice message. You can play the message by tapping this button. Requires the Integrated Secure Messaging feature to be turned on by your administrator.

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3.14.7
Integrated Secure Messaging Icons

Table 10: Integrated Secure Messaging Icons

Icon

Title Camera

Description
You can tap to choose from taking a photo, shooting a video, or selecting from the gallery.

File Message Instant Personal Alert

You can tap to choose a file from your device to send to a contact. For more information on File Messaging, see File Messaging on page 143.
You can tap to send IPA to the contact.

Message Play

You can tap to send a text message to the contact or group.
You can tap to start playback of a voice message.

Quick text access

You can tap to access quick text list.

Voice Message

You can tap to record a voice message.

Record Send text message

You can press and hold to start recording a voice message.
You can tap to send text message.

Share Location

You can tap to share location to the contact or group.

Stop

You can tap to stop playback of the voice message.

Recording Voice

You can release to stop recording a voice message.

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3.14.8
Talkgroup Icons

Table 11: Talkgroup Icons

Icon

Title Broadcast Talkgroup

MN009650A01-006 Chapter 3: Navigate the Push-to-Talk Application
Description Broadcast Talkgroup indicator.

Boundary Active Location Sharing Group Interop Talkgroup

Indicates that location sharing for talkgroup members is turned on, and the boundary is active. Requires Supervisor Location Capabilities to be turned on by your administrator.
Indicates that group member locations can be viewed and no boundary is active for the group. Requires Supervisor Location Capabilities to be enabled by your administrator.
Interop talkgroup indicator.

Scan List No Priority

Scan List No Priority indicator.

Scan List Priority 1

Scan List Priority 1 indicator.

Scan List Priority 2

Scan List Priority 2 indicator.

Scan List Priority 3

Scan List Priority 3 indicator.

Group Supervisor

Supervisor gr

References

• How to create a new Apple ID - Apple Support

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