Sun Home SAUNAS Ver 3.0 Cold Plunge Pro Tub User Manual

: August 31, 2024
: Sun Home SAUNAS

Table of Contents

Sun Home SAUNAS Ver 3.0 Cold Plunge Pro Tub
Product Information
FAQ
Installation Information and Precautions
Getting to know your plunge
Using the Control Panel
Replacing the Filter
Draining the Cold Plunge Pro
Safety Precautions
Troubleshooting
Electrical Specifications
Inspection & Maintenance
LIMITED RESIDENTIAL WARRANTY
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Sun Home SAUNAS Ver 3.0 Cold Plunge Pro Tub

Specifications

Product: Sun Home Cold Plunge Pro
Version: 3.0
Weight Capacity: Over 4000 lbs
Electrical Requirements: 120 VAC

Product Information

The Sun Home Cold Plunge Pro is the pinnacle of coldwater immersion technology, featuring an integrated ice generator, filtration system, ozone injection sanitization, ultraviolet disinfection system, headrest, and insulated lid.

Installation Information and Precautions

The Cold Plunge Pro can be installed in various locations with proper clearance for airflow and access to necessary utilities.
It is recommended to place a guard or fence around the unit to prevent access by children and pets. Ensure adequate clearance and airflow if installed indoors.

What’s Included

Sun Home Cold Plunge Pro
Integrated ice generator (chiller)
Filtration system
Ozone injection sanitization
Ultraviolet disinfection system
Headrest
Insulated lid

Operating Warnings

Follow all cautions in the manual, seek professional assistance when needed, and ensure proper electrical requirements are met.
Do not overload circuits or place objects in the chiller while it’s operating. Regularly test the GFCI/GCD and keep the machine dry and covered.

Getting Started

Check local AC wall electricity meets requirements.
Ensure proper clearance and airflow around the tub.
Do not place objects in the chiller while operating.
Regularly test the GFCI/GCD.

Using The Control Panel

The control panel allows you to adjust settings for the Cold Plunge Pro. Follow the instructions in the manual to operate the machine safely and efficiently.

Safety Precautions

Keep children and pets away from the chiller.
Do not spray the machine with water.
Avoid overloading circuits with multiple appliances.

Troubleshooting

If you encounter any issues with the Cold Plunge Pro, refer to the troubleshooting section of the manual for guidance. Contact Sun Home Saunas Customer Service for technical assistance if needed.

FAQ

Q: Can I install the Cold Plunge Pro indoors?

A: Yes, you can install it indoors with proper clearance and airflow around the tub.

Q: How often should I test the GFCI/GCD?

A: It is recommended to test it at least once a week to ensure safety.

Q: What should I do if I encounter electrical issues?

A: Contact a professional electrician for assistance to avoid any risks or damages.

The intelligently engineered Sun Home Cold Plunge Pro™ is the pinnacle of cold-water immersion technology.
The Sun Home Cold Plunge™ Pro User Manual contains important information regarding the operation and maintenance of your Cold Plunge™ Pro.
Prior to use, please review the safety information in this Manual and the Terms & Conditions found at https://sunhomesaunas.com.

Installation Information and Precautions

The Cold Plunge Pro can be installed just about anywhere that can withstand the weight, as long as you have sufficient clearance (36″) for airflow and to access the chiller, access to an AC outlet, access to a hose for filling and draining the tub, and a place to drain the tub.
We advise you to place a guard or fence around the unit. The guard helps to keep children and pets from the chiller and the entire appliance.
If you are putting your cold plunge inside, please ensure there is enough clearance around the tub as well as ample fresh airflow.
This is because the chiller utilizes airflow and the air is warmer when it exits the chiller.

What’s Included

Sun Home Cold Plunge Pro™
Integrated ice generator (chiller)
Filtration system
Ozone injection sanitization
Ultraviolet disinfection system
Headrest
Insulated lid

Operating Warnings

This is a high-power electrical appliance. Use common sense and ask for professional assistance with any questions. It also carries substantial water weight when full and requires structurally sound support for over 4000 lbs.
Follow all cautions in this manual. Use at your own risk. Please review the warranty information carefully.
Please go through this manual in detail before installing our products. Failure to understand the instructions could lead to injuries, financial losses, or damages to the chiller.
Please contact Sun Home Saunas Customer Service when seeking further technical information
Always use the protective cover provided when not in use. Damage that occurred from weather or the elements is not warranted.
Before you start installing this appliance (chiller), check if your local AC wall electricity meets the chiller’s requirements (120 VAC in the US). You can check the chiller’s label or performance information for full details.
This information appears in this manual.
DO NOT OVERLOAD A CIRCUIT OR WIRING WITH MULTIPLE APPLIANCES ON THE SAME OUTLET OR BREAKER.
FOR PERSONAL SAFETY AND TO PREVENT SHOCK, THE UNIT MUST BE PLUGGED INTO A GROUND FAULT CURRENT INTERRUPTER (GFCI) WHICH IS ALSO KNOWN AS A GROUND CURRENT DETECTOR (GCD) OUTLET (TYPICALLY THESE ARE INSTALLED OUTDOORS OR IN A BATHROOM, AND CAN BE INSTALLED BY A LICENSED ELECTRICIAN IN ANY OUTLET).
If the GCD continues to trip, please reach out to a local, licensed electrician.
Always consider the local regulations when fitting the electrical protection appliances.
Ensure that you ground the chiller to earth ground by connecting the third prong in the outlet. Grounding/ earthing the device helps to prevent or avoid electric shocks resulting from the unit’s unexpected short circuit.
For safety purposes, you should NEVER repair the chiller yourself. Contact Sun
Home Saunas for assistance if your chiller has a fault and requires repairs.
DO NOT place objects in the chiller while it’s working. These objects could come into contact with the appliance’s fan, resulting in damage. In addition, these objects might cause accidents. Keep children and pets away from the chiller.
NEVER use this chiller without the plaque or grille as it could cause accidents or system malfunctions.
DO NOT allow unqualified service engineers to adjust the switchboards, controllers, or valves.
Those with reduced mental, physical, or sensory capabilities, and those without experience or knowledge can only use the appliance under proper supervision.
Children under 18 years old should not use the chiller. NEVER allow children to play around with the chiller.
Children should NEVER clean or perform user maintenance without supervision.
This is a high-power electrical appliance. Use common sense and ask for professional assistance with any questions. It also carries substantial water weight when full and requires structurally sound support for over 4000 Ibs.
Follow all cautions in this manual. Use at your own risk.
Liability Disclaimer: Sun Home Saunas expressly disclaims any responsibility for any damage, injury, harm, cost, expense, or liability arising out of or related to your use or misuse of this product. This product is provided on an as-is basis and without other than the specified warranty, whether express, implied, or statutory, including, fitness for a particular purpose. Some jurisdictions do not allow the exclusion of implied warranties. If you are located in such a jurisdiction, you are advised to seek legal advice to determine if this exclusion applies to you.
REMEMBER TO TEST THE GFCI/ GCD ONCE A WEEK AT LEAST. DON’T USE THE MACHINE IF IT HAS ANY PROBLEMS SUCH AS THE RESET BUTTON NOT WORKING AFTER PRESSING THE TEST.
NEVER PUT THIS MACHINE INTO THE WATER. AND DONT SPRAY THE MACHINE WITH WATER. DO NOT GET THE CHILLER MECHANISM WET. KEEP IN A COVERED DRY SPACE.
TO PRE-CHILL, FILL THE BATH WATER FROM THE COLD TAP FOR A COLD PLUNGE.
KEEP CHILDREN AWAY FROM THE CHILLER AND PLUNGE BATH.
DON’T COVER OR BLOCK THE AIR INLET AND/OR AIR OUTLET IN USE.
MACHINERY THERE IS MORE THAN 30 CM (12 INCHES) FREE SPACE AROUND THE
DON’T EXTEND THE WATER HOSE WHICH MAY AFFECT THE WATER FLOW, AND WHICH WOULD REDUCE THE COOLING EFFICIENCY OR MAKE IT HARD TO REACH THE TARGET TEMPERATURE.
WE RECOMMEND EMPTYING THE WATER IN THE TUB TWICE A WEEK. DURING COLD MONTHS, THE WATER CAN ICE UP AND MUST BE CHANGED SO IT DOESN’T DAMAGE THE CHILLER.
KEEP THE SCREEN INTAKE CLEAR. KEEP THE ENVIRONMENT VENTILATED.
THE MAX ALLOWABLE TEMPERATURE OF THE AMBIENT AIR IS 45 DEGREES CELSIUS (113 DEGREES FAHRENHEIT).
KEEP YOUR HAIR, FINGERS, TOWEL, ETC. AWAY FROM THE FAN OF THE ICE-BATH MACHINE AND WATER FLOW HOLES.
ONLY A PROFESSIONAL MECHANIC WITH THE RIGHT QUALIFICATIONS CAN REPAIR THE SYSTEM.
THE TUB FILLED WITH WATER CAN WEIGH OVER 4000 LBS. BE SURE THE FLOOR CAN SUPPORT SUCH A LOAD. DO NOT FILL AT THE EDGE OF A CANTILEVER DECK.
Do not block the fan outlet. Otherwise, it will reduce the heating and cooling effect and waste power.
The equipment must be kept clean. Regularly check and clean the surfaces and DO NOT touch the fan during the operation of the equipment to avoid hurting your fingers
Pay attention to whether the rated voltage of the product is consistent with the AC supply voltage of the home – DO NOT touch the switch with your hands, nor any of the electrical components.
DO NOT USE WHILE UNDER THE INFLUENCE OF ALCOHOL OR RECREATIONAL DRUGS. CONSULT YOUR DOCTOR BEFORE USE IF YOU’RE CURRENTLY TAKING ANY PHARMACEUTICAL DRUGS, INCLUDING OVER-THE-COUNTER DRUGS.
SUN HOME SAUNAS IS NOT RESPONSIBLE FOR ANY PROBLEM OR INJURY THAT RESULTS FROM POOR INSTALLATION AND ABNORMAL USE
It using our cold plunges as hot tubs, you must use standard hot tub sanitizing chemicals such as Chlorine, like you would use in a normal spa.
Bacteria easily grow in warm water if not treated with chemicals. We recommend keeping the plunge below 50°F for best performance.

Getting to know your plunge

Wait for 24 hours after the installation before starting the chiller to prevent compressor damage. If the chiller was transported with the feet down, it may be started right away. While the chiller can be used for hours at a time, we highly recommend NOT operating it 24/7 as continuous use can reduce the longevity of the machine.
The unit will switch off on its own once the set temperature is reached. It will restart automatically if the water temperature changes by more than 3 degrees Celsius from the set temperature while the filter pump is still running. It’s important to note that depending on the water’s initial temperature and the ambient air temperature, it may take several hours for the water to reach the desired temperature if the water is uncovered. Using the insulated cover will significantly reduce this period. It may take 6-8 hours to initially reach the optimal cold therapy temperatures (32-50 F).

Remove the filter access panel by pressing the two switches near the top and lifting them out and up.
Ensure that the breaker switch for the unit is flipped up to the ON position.
Replace the filter access panel.
Ensure that the drain valve is in the closed position.
Fill the tub with water.
- Plug in the power cord, and the unit will display will light up.
- If the plunge displays the standby screen, press the power button to turn it on.

Using the Control Panel

This Cold Plunge is effortless to operate. You need to start by switching it ON and setting the desired water temperature. The Control Panel allows you to set all the functions easily.

Press for three seconds to switch between standby and cooling mode.
Temperature adjustment – Press or to adjust the temperature
Cooling – During the Cooling process, the Blue snowflake icon is ON. When the plunger has reached the set temperature, the light is OFF. When the cooling process is in between modes, the light will blink.
Auto Defrost – Defrosting is the process of removing the ice that forms on the tub walls so it floats in the water. When set to an ice-making temperature (30 or less) the defrost cycle is automatic.
The unit will cool to generate ice, defrost automatically, and then begin the process again During the defrost process, the indicator light is ON. When the defrost stops, the indicator light is OFF. During lock, the indicator light FLASHES.
Manual defrost – If at any time you would like to stop the ice making process and release the ice from the walls manually, press and hold for six seconds to enter or exit the defrost mode.
The defrost function will only activate when the temperature is set to 32 F / oc or lower.
UV Disinfection – The plunge has an automatic UV filtration cycle that will run periodically.
If you would like to manually run the UV disinfection cycle, press to start UV water sanitization so the disinfection indicator light turns ON. Press again to stop disinfection; the disinfection indicator light will switch OFF.
Lighting – Press to turn the lighting ON or OFF.
Parameters – Press to select or modify a specific parameter.
Use the + and – buttons to adjust the values.
After making the changes, press the Confirm button to save the parameters and exit. Your plunge comes to you properly set up and Tuned to perform at maximum capacity. We highly recommend that you
Do NOT change any of the parameters in Detailed Settings unless environmental factors necessitate that you do so. Please contact customer support before making changes to these settings.
NOTE – For the ice-making function, please pre-set the temperature to 30 F.
Customers can adjust the temperature according to personal preference.
We recommend setting it at 28 F, which will achieve the ideal thickness of ice. If ice-making is not needed, set the temperature to 39 F or higher.

Replacing the Filter

Replace the filter once a month. If using daily, consider replacing the filter every 2 weeks.

Unplug the plunge to cut the power to the unit.
Remove the filter access door by pressing the 2 switches and lifting up and out on the door.
Remove the 4 black thumb screws that hold the electrical panel in place.
Swing the electrical panel out to give yourself a working room.
Close the two red valves near the tub wall to stop the flow of water coming from the tub.
Place a towel below the filter to help catch any water that may drain from the filter and water lines.
Using the provided filter wrench turn the filter cup counterclockwise to loosen it from the filter housing.
Remove the filter cup and replace the filter.
Screw the filter cup back into the filter housing and tighten it with the filter wrench.
To the right of the filter cup is the hair filter. Repeat the procedure to remove the hair filter. However, the hair filter only needs to be rinsed out. It can be reused.
Open the red valves to restore water flow.
Swing the electrical panel back into place and replace the thumb screws.
Replace the filter access door, and plug the plunge back into power.

Draining the Cold Plunge Pro

Locate the Drain. At the bottom of the Ice Plunge Pro, there is a drain located at the lowest point. The position of the Drain may vary depending on the ice plunge design, typically situated near the wheels on one side of the Plunge bottom.
Connect a hose or pipe to the Drain connection. You have the option to let water directly flow out from the drain or connect to a water hose or pipe for drainage. If using a hose or pipe, ensure it is correctly attached to the drain, with the other end placed at a suitable drainage location.
Open the Drain Valve. The Drain Valve controls the drainage. Start draining by turning the Valve clockwise.
Wait until the Ice Plunge Pro is empty. This may take some time depending on the volume of water. You can expedite the drainage process by using a floor drain or other drainage devices near the Drain.

Safety Precautions

Incorrect installation can be dangerous and may cause electric shock, injury, or damage to the chiller. DO NOT try to change the internal setup of the chiller.

Follow the advice below when troubleshooting your appliance:

Always use the protective cover provided when not in use. Damage that occurred from weather or the elements is not warranted.
Keep your body (especially the hands and hair) away from the fan blades.
If you’re not familiar with the chiller and water filtration system, DO NOT make any adjustments or repairs before consulting a licensed electrician, air conditioning contractor, or pool professional.
Read the full installation manual or guidelines before using, servicing, or making changes to the chiller.
Wait for 24 hours after the installation before starting the chiller to prevent compressor damage. If the chiller was transported with the feet down, it may be started right away.
Remember to turn off the power before doing any repairs or maintenance.

Troubleshooting

If you can’t fix a problem right away, customer service will need specific information to help. Note the error code on the display controller, the setting values, and the chiller’s status (initial temperature, water outlet/ inlet temperature, cold air, or ice).
Provide this information when contacting customer service.
Please also take a video with your phone and send it to the customer service representative

Warnings

This is a high-power electrical appliance. Use common sense and ask for professional assistance with any questions. It also carries substantial water weight when full and requires structurally sound support for over 4000 lbs.
Follow all cautions in this manual. Use at your own risk. Please review the warranty information carefully.
RISK OF ACCIDENTAL DROWNING – – Extreme caution must be exercised to prevent accidental drowning.
PROLONGED IMMERSION IN COLD PLUNGE MAY BE INJURIOUS -Prolonged immersion may result in health issues, including but not limited to hypothermia.
NOT SUITABLE FOR CHILDREN UNDER 18 — The cold plunge is not designed for children under 18. Parents/guardians should consult a physician before allowing children to use the cold plunge.
Any child under 18 deemed safe to use the plunge should be closely supervised at all times.
DROWNING RISK FOR CHILDREN UNDER 4 – – According to the CDC, drowning is the leading cause of injury-related death in children 1-4 years old.
Keep unsupervised children away from the cold plunge and ensure close adult supervision at all times. Check state or local laws for requirements such as fences or barriers around the cold plunge.
SUCTION GUARDS MUST BE INSTALLED – – Do not use the cold plunge tank unless all suction guards are installed to prevent body and hair entrapment.
DO NOT USE IF SICK OR INFECTIOUS — Do not use the tank if you are sick, vomiting, have diarrhea or have any contagious conditions where germs can spread in water.
RISK OF SLIPPING AND FALLING – – Exercise care when entering or exiting the cold plunge tank to avoid injury.
NO DRUGS OR ALCOHOL — Do not use drugs or alcohol before or during the use of the cold plunge tank to avoid unconsciousness and possible drowning.
PREGNANT WOMEN SHOULD CONSULT A PHYSICIAN — Pregnant or possibly pregnant women should consult a physician before using the cold plunge tank.
MEASURE WATER TEMPERATURE BEFORE USE — Before entering the cold plunge tank, measure the water temperature with an accurate thermometer.
RISK OF ELECTRIC SHOCK — Install the tank at least 15 meters (5 feet) away from all metal surfaces. Do not permit electric appliances within 15 meters (5 feet) of the cold plunge tank.
MAINTAIN WATER CHEMISTRY – – Maintain water chemistry by the manufacturer’s instructions. Do not ingest or swallow tank water.
RISK OF HYPOTHERMIA — Extended use can lead to hypothermia. If body temperature drops below normal levels, call 911 immediately.
ALCOHOL OR DRUGS INCREASE RISK — The use of alcohol or drugs greatly increases the risk of fatal hypothermia in the cold plunge tank.
RISK OF FLOODING — Be aware of the risk of flooding to the area surrounding the cold plunge tank.
SINGLE OCCUPANCY ADVISED — The tank is designed to accommodate one person. Avoid multiple occupancy, and for individuals exceeding average height and weight, pre-measure the tank for safety.
NOT FOR ANIMALS — The cold plunge tank is not designed for animals.
Keep pets and other creatures out of the tank. Ensure the tank cover is secure and closed before and after use to avoid accidental entry, injury, or drowning

Electrical Specifications

Power (volts) 50-60 Hz (dedicated circuit) 120 V
Current (amps) 12 A
If a dedicated electrical outlet is required, it should be installed with a GFCI by a licensed electrician. Failure to do this will void the warranty.

Inspection & Maintenance

Maintenance is crucial to ensure the proper functioning of the unit. Here are some key maintenance reminders:
Regularly check the water inlet channel and drainage to ensure sufficient water and airflow. This helps maintain the system’s performance and reliability. Remember to routinely keep the pool’s filter clean, to prevent clogging and damage to the unit.
Keep the area around the appliance well-ventilated and spacious. Regularly clean the chiller’s sides to ensure effective heat exchange and energy efficiency.
Check all processes in the unit to ensure they’re working properly. Pay close attention to the operating refrigerant system’s pressure.
Regularly inspect the cable connections and power supply. If you notice any abnormal functioning or smell from electrical components, turn off the system immediately and contact a licensed electrician.
If you’re not planning to use the appliance for an extended time, it’s recommended to drain the water. Before turning the unit on again, thoroughly check all parts and ensure the system is filled with water.
The service life of the UV is about 3000 hours.

LIMITED RESIDENTIAL WARRANTY

THIS LIMITED RESIDENTIAL WARRANTY (THE “WARRANTY”) IS APPLICABLE ONLY TO THE SUN HOME COLD PLUNGE™ AND THE SUN HOME COLD PLUNGE™ PROPRO (THE “PRODUCT”).
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.
THE WARRANTY CAN ALSO BE FOUND ONLINE AT WWW.SUNHOMESAUNAS.COM
WARRANTY AND IN THE DOCUMENTATION WE PROVIDE WITH THE PRODUCT.
WE LIMIT THE DURATION AND REMEDIES OF ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO THE DURATION OF THIS EXPRESS LIMITED WARRANTY.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
OUR RESPONSIBILITY FOR DEFECTIVE GOODS IS LIMITED TO REPLACEMENT OR REFUND AS DESCRIBED BELOW IN THIS WARRANTY STATEMENT.

WHO MAY USE THIS WARRANTY?

FISH & FISCHER, LLC doing business as SUN HOME SAUNAS located at 1804 Garnet Ave, #216, San Diego, CA 92109 (collectively referred to as “Sun Home,” “us,” “we,” or “our” as the context may require) extends this limited warranty only to the consumer who originally purchased the product (“You” or “Your” as the context may require). It does not extend to any subsequent owner or other transferee of the product. This Warranty is limited to customers in the United States and Canada.

WHAT DOES THIS WARRANTY COVER?

This limited warranty covers defects in materials and workmanship of the Product for the Warranty Period as defined below, except for the LED Lights and the UV-C bulb.
The LED Lights and the UV-C bulb are warranted for ninety (90) days from the date of purchase. This Warranty covers parts but does not cover labor and/or service technicians.

WHAT DOES THIS WARRANTY NOT COVER?

This limited warranty does not cover any damage due to: (a) transportation; (b) storage; (c) improper use; (d) failure to follow the product instructions or to perform any preventive maintenance, including failure to maintain the Product on a flat, level, hardtop surface with adequate drainage and to keep the exterior free and clear from plants, trees, grasses, soil, and snow deposits; (e) modifications of any type for any reason (including modification to meet local codes); (f) unauthorized repair; (g) normal wear and tear; (h) cleaning, painting, staining or other use of abrasive or improper chemicals; i) your or a third party’s negligence; (j) animals, including without limitation, termites and other wood-destroying insects or rodents; (k) connections supplied by the installer of the equipment, an electrician or a third party; 1) improper voltage supply; or m external causes such as accidents, abuse, or other actions or events beyond our reasonable control, including, but not limited to, acts of God such as lightning, floods, earthquakes, etc.
This Warranty becomes void if the Product has been subject to commercial use.
For this Warranty, “commercial use” shall mean any use that involves a fee, rate, charge, or other consideration, any use directly or indirectly in connection with a business, going concern, or undertaking intended for profit or pecuniary gain.

WHAT IS THE PERIOD OF COVERAGE?

This limited warranty starts on the date of your purchase and lasts for one year (the Warranty Period”). The Warranty Period is not extended if we replace the product. We may change the availability of this limited warranty at our discretion, but any changes will not be retroactive. Your sales receipt showing the date of purchase of the product is your proof of purchase. Any evidence of alteration, erasing, or forgery of proof of purchase documents will be cause to void this Warranty. Products on which the serial number has been defaced or removed are not eligible for warranty service.

WHAT ARE YOUR REMEDIES UNDER THIS WARRANTY?

With respect to any defective product during the Warranty Period, we will, in our sole discretion, either: (a) replace such product (or the defective part) free of charge or (b) refund the purchase price of such product.
Freight charges to and from you are your responsibility and are not covered under this Warranty. This includes freight charges for parts shipped to enable the services of the Product.

HOW DO YOU OBTAIN WARRANTY SERVICE?

To obtain warranty service, you must call 1-844-728-6200 or email our Customer Service Department at info@sunhomesaunas.com during the Warranty Period.

LIMITATION OF LIABILITY

THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY. OUR LIABILITY SHALL UNDER NO CIRCUMSTANCES EXCEED THE ACTUAL AMOUNT PAID BY YOU FOR THE DEFECTIVE PRODUCT, NOR SHALL WE UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES OR LOSSES, WHETHER DIRECT OR INDIRECT. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

WHAT CAN YOU DO IN CASE OF A DISPUTE WITH US?

The following informal dispute resolution procedure is available to you if you believe that we have not performed our obligations under this limited warranty.

DISPUTE RESOLUTION AND BINDING ARBITRATION.

a. YOU AND SUN HOME ARE AGREEING TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY, OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION to A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION.
ANY CLAIM, DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT OR OTHERWISE, WHETHER PRE-EXISTING, PRESENT OR FUTURE AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT, INJUNCTIVE AND EQUITABLE CLAIMS) BETWEEN YOU AND US ARISING FROM OR RELATING IN ANY WAY TO YOUR PURCHASE OF PRODUCTS THROUGH THE SITE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION.
b. The arbitration will be administered by the American Arbitration Association (“AAA”) under the Consumer Arbitration Rules (the “AAA Rules”) then in effect, except as modified by this.
The AAA Rules are available at adr.org or by calling the AAA at 1-800-778-7879. The Federal Arbitration Act will govern the interpretation and enforcement of this section.
The arbitrator will have exclusive authority to resolve any dispute relating to arbitrability and/or enforceability of the arbitration provision, including any unconscionability challenge or any other challenge that the arbitration provision or the Agreement is void, voidable, or otherwise invalid. The arbitrator will be empowered to grant whatever relief would be available in court under law or in equity. Any award of the arbitrator (s) will be final and binding on each of the parties and may be entered as a judgment in any court of competent jurisdiction.
If you elect to file the arbitration, and this is a consumer-purpose transaction, you will pay the filing fee to the extent required by AAA’s Consumer Arbitration Rules but not to exceed the cost of filing a lawsuit. Any amount above what it would cost you to file a lawsuit, we will pay. All other arbitration fees and expenses shall be allocated to us according to AAA rules. Except for the arbitration fees and expenses, each party shall pay its costs and fees incurred including attorneys’ fees), unless the arbitrator allocates them differently under applicable law. This paragraph applies only if this is a consumer-purpose transaction.
c. You may elect to pursue your claim in small-claims court rather than arbitration if you provide us with written notice of your intention to do so within 30 days of your purchase.
The arbitration or small-claims court proceeding will be limited solely to your dispute or controversy.
d. You agree to an arbitration on an individual basis. In any dispute, NEITHER YOU NOR SUN HOME WILL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER CUSTOMERS IN COURT OR ARBITRATION OR OTHERWISE PARTICIPATE IN ANY CLAIM AS A CLASS REPRESENTATIVE, CLASS MEMBER OR IN A PRIVATE ATTORNEY GENERAL CAPACITY.
The arbitral tribunal may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.
The arbitral tribunal has no power to consider the enforceability of this class arbitration waiver and any challenge to the class arbitration waiver may only be raised in a court of competent jurisdiction.
If any provision of this arbitration agreement is found unenforceable, the unenforceable provision will be severed and the remaining arbitration terms will be enforced.