acer CP514-1H 4 GB RAM 128 GB eMMC 14 Inch Full HD Touchscreen Display User Guide

: August 27, 2024
: Acer

Table of Contents

CP514-1H 4 GB RAM 128 GB eMMC 14 Inch Full HD Touchscreen Display
Specifications
Product Information
System BIOS & Driver Updates
Software Recovery
- Product Usage Instructions
Self-Repair Guidelines
- Eligible Components for Self-Repair
Disassembly Procedures
- Frequently Asked Questions (FAQ)
Q: Can I upgrade components other than those listed for
Q: How do I create a Factory Default recovery media?

CP514-1H 4 GB RAM 128 GB eMMC 14 Inch Full HD Touchscreen Display

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Specifications

Model: Acer Chromebook
CP514-1H/CP514-1HH/CP514-1W/CP514-1WH
Lifecycle Extension Guide: Manual Hub

Product Information

The Acer Chromebook CP514 series offers self-repair capabilities
for key components such as the battery pack, HDD/SSD module, DIMM
module(s), WLAN module, and LTE module. It is important to follow
safety guidelines and recommended equipment sections before
attempting any self-repair.

System BIOS & Driver Updates

To update the system BIOS, visit Acer Support and follow these
steps:

Download the desired system BIOS version from the website.
Unzip the downloaded file to your computer.
Double-click the extracted file to initiate the update
process.
The update process is automated with a progress indicator.

For driver updates, run Windows Update by following these
steps:

Select the Start button.
Go to Settings > Update & Security > Windows
Update.
Available drivers will be listed for download.
Press Download to start downloading the driver.
Installation of the driver will begin automatically after
download completion.

Software Recovery

The Acer Chromebook CP514 series includes embedded software
recovery tools for partial or full software recovery and creating
Factory Default recovery media. Refer to the Recovery chapter in
the User Manual for detailed instructions on software recovery
options.

Product Usage Instructions

Self-Repair Guidelines

Before performing self-repair on your Acer Chromebook CP514
series, ensure you are familiar with the Safety Guidelines and
Recommended Equipment sections as described in the manual.

Eligible Components for Self-Repair

Battery pack
HDD / SSD module
DIMM module(s)
WLAN module
LTE module

If a key component is eligible for self-repair but not listed in
the Disassembly Procedures section, it may not be present on your
model or embedded on the motherboard.

Note: Only replace components listed above with
Acer certified parts to maintain product quality, performance,
stability, and reliability. Damage resulting from self-repair
attempts may not be covered under warranty.

Disassembly Procedures

Refer to the Disassembly Procedures chapter in the manual for
step-by-step disassembly instructions.

Frequently Asked Questions (FAQ)

Q: Can I upgrade components other than those listed for

self-repair?

A: It is recommended to only replace key
components mentioned in the manual. Upgrading other components may
void warranty and affect system performance.

Q: How do I create a Factory Default recovery media?

A: Detailed instructions for creating a Factory
Default recovery media can be found in the Recovery chapter of the
User Manual.

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Acer Chromebook CP514-1H/CP514-1HH/CP514-1W/CP514-1WH
LIFECYCLE EXTENSION GUIDE

Self-Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Disassembly Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-29 FRU (Field Replaceable Unit) List . . . . . . . . . . . . . . . . . . . . . . . . . . 1-30 Exploded Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-31 Software Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34 Personal Data Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-35
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Self-Repair
This chapter highlights the limited self-repair capabilities of the product.
Prior performing self-repair, familiarize yourself with the Safety Guidelines and Recommended Equipment sections first as described in the chapter “Disassembly Procedures”.
Depending on model, the following key components are eligible for self-repair (if applicable);
Battery pack HDD / SSD module DIMM module(s) WLAN module LTE module
If a particular key component is listed and thus would be eligible for self- repair, but is not described in the “Disassembly Procedures” section, then this component is either not present on the respective model, or it is present but embedded on the motherboard and therefore not eligible for self-repair.
NOTE: NOTE:
Do not attempt to replace other components than those listed above.
NOTE: NOTE:
For replacement parts, always use only Acer certified components in order to safeguard quality, optimum system performance, stability and reliability of the product.
NOTE: NOTE:
Any damage to the product that occur during self-repair, or which has occurred as a result of a careless or unsuccessful self-repair attempt, is not covered by the standard product warranty.
Disassembly Procedures 0
Please refer to the chapter “Disassembly Procedures” for step by step disassembly instructions.

Self-Repair

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System BIOS & Driver Updates 0
Visit http://www.acer.com/support to discover the available system BIOS and Drivers for this product. After selecting the desired country/language, either enter the model name or product serial number, or select the product from the list of suggested models in order to get access to product-specific software and documentation.
To update the system BIOS: Download the desired system BIOS version from the website Unzip the downloaded file to your computer Double-click the extracted file in order to initiate the update process The update process itself is fully automated and its progress is visualized by means of a progress indicator A visual notification is shown when the update is complete
NOTE: NOTE:
Upgrading the system BIOS incorrectly, or intermittence of the system BIOS update process could harm the product.
NOTE: NOTE:
System BIOS upgrades or downgrades, if not performed by an Acer Service Center or authorized Service Partner, are at own risk.
To update Drivers: Run Windows Update in order to get the latest drivers from Acer:
Select the Start button
Go to Settings > Update & Security > Windows Update Available Drivers will automatically be listed on the screen. Press Download to
start the download of the respective driver Installation of the driver will start automatically once the download is completed
Software Recovery 0
This product has embedded software recovery tools which can be used to either perform a partial or full software recovery, but also to create a Factory Default recovery media. For more information about the software recovery options, how to perform a software recovery or creating a Factory Default recovery media, please refer to the chapter “Recovery” which is available in the User Manual of the product.
NOTE: NOTE:
In the event of not being able to create a Factory Default recovery media, it is possible to obtain a copy of the recovery media through Acer Customer Service (http://www.acer.com/support)
This is not a free of charge service.

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Self-Repair

Disassembly Procedures
Safety Guidelines 0
This chapter contains step by step procedures on how to remove and de-install components from the computer. Use the following safety guidelines to ensure your personal safety. Each procedure included in this chapter assumes that you are preparing your computer for recycling and disposal. By performing any of these procedures you acknowledge that any remaining warranty applicable to your computer will be voided. Before you start any of the procedures in this chapter, make sure to read the following safety guidelines and the respective instructions within the chapter.
CAUTION!
Turn off your computer and disconnect all power sources before opening the computer cover or panels.
To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer.
Take off any metal objects on your arms or fingers such as bracelets, rings or watches and make sure your hands are completely dry. Even if your unit is unplugged, there may still be some remaining electric charge.
If a component does not come out easily, do not forcefully remove it. Instead, check that you are removing it correctly and that no wires or other parts are in the way.
When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable.
Recommended Equipment 0
The following equipment are recommended to do the following maintenance procedures:
Wrist grounding strap and conductive mat Flat screwdriver Philips screwdriver Polydrive screwdriver Plastic tweezers Flat plastic pry

Disassembly Procedures

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WEEE Annex VII Component 0
These components are classified as requiring selective treatment: Battery pack SSD module WLAN module Touchpad module Mainboard USB board LCD panel

1-4

Disassembly Procedures

Pre-disassembly Instructions 0
Do the following prior to starting any maintenance procedures: 1. Place the system on a stable work surface. 2. Remove the power adapter from the USB Type-C port (A or B) as shown in Figure 1-1
or Figure 1-2. 3. Remove all cables from system.

A
Figure 1-1. AC Adapter Outlet 4. Remove the microSD card from the microSD card slot (C) (Figure 1-2).

B

C

Figure 1-2. MicroSD Card Removal

Disassembly Procedures

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NOTE: NOTE:
Make sure the system is completely powered off.

1-6

Disassembly Procedures

Base Cover Removal 0 1. Remove ten (10) screws from the base cover (Figure 1-3).

Figure 1-3. Base Cover Removal
2. Carefully pry up the base cover starting from the upper side to release the latches. Then continue releasing the remaining latches on the left, right, and bottom sides (Figure 1-4).

Figure 1-4. Base Cover Removal

Disassembly Procedures

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3. Grasp and remove the base cover from the system (Figure 1-5). Figure 1-5. Base Cover Removal

1-8

Disassembly Procedures

Battery Pack Removal 0 Prerequisite: Base Cover Removal 1. Find the battery pack (A) on the top assembly (Figure 1-6). 2. Detach the tape (B) securing the battery cable to the mainboard connector (Figure 1-6). 3. Detach the transparent mylar (C) securing the battery cable and keyboard FPC (Figure 1-6).
B C A
Figure 1-6. Battery Pack Removal

Disassembly Procedures

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4. Disconnect the battery cable from the mainboard connector (D) (Figure 1-7). D

Figure 1-7. Battery Pack Removal 5. Remove the battery pack from the top assembly (Figure 1-8).

WEEE Annex VII Component: Battery Pack
Figure 1-8. Battery Pack Removal
+ IMPORTANT:
Follow local regulations for battery disposal.

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Disassembly Procedures

SSD Module Removal 0
Prerequisite:
Battery Pack Removal 1. Disconnect the 45-pin USB board FFC from the USB board connector (A) and the
mainboard connector (B). Then remove the 45-pin USB board FFC (Figure 1-9).

A

B

Figure 1-9. SSD Module Removal 2. Remove one (1) screw securing the SSD module in place (Figure 1-10).

Figure 1-10. SSD Module Removal

Disassembly Procedures

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3. Remove the SSD module (C) from the mainboard connector (D) (Figure 1-11).

WEEE Annex VII Component: SSD Module

C

D

Figure 1-11. SSD Module Removal

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Disassembly Procedures

WLAN Module Removal 0 Prerequisite: Battery Pack Removal 1. Find the WLAN module (A) on the top assembly (Figure 1-12).
A
Figure 1-12. WLAN Module Removal 2. Disconnect the WLAN antennas cables from the WLAN module connectors (B)
(Figure 1-13). 3. Remove one (1) screw securing the WLAN module in place (Figure 1-13).
B

Figure 1-13. WLAN Module Removal Disassembly Procedures

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4. Remove the WLAN module from the mainboard connector (C) (Figure 1-14). WEEE Annex VII Component: WLAN Module C
Figure 1-14. WLAN Module Removal

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Disassembly Procedures

LCD Module Removal 0 Prerequisite: Battery Pack Removal 1. Detach the transparent tape (A) securing the G-sensor cable. Then disconnect the G-sensor cable from the mainboard connector (Figure 1-15). 2. Unroute the G-sensor cable from the cable guide (B) (Figure 1-15).
B A
Figure 1-15. LCD Module Removal 3. Disconnect the eDP cable from the mainboard connector (C). Then unroute it from
the cable guide (Figure 1-16).

C

Figure 1-16. LCD Module Removal

Disassembly Procedures

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4. Remove five (5) screws securing the LCD hinges in place (Figure 1-17).

Figure 1-17. LCD Module Removal 5. Lift the top assembly until it is fully open (Figure 1-18).

Figure 1-18. LCD Module Removal

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Disassembly Procedures

6. Close the top assembly and lift both LCD hinges until they are fully extended (Figure 1-19).

Figure 1-19. LCD Module Removal
7. Open the top assembly again, and then pull it backwards to remove the top assembly away from the LCD module (Figure 1-20).

Figure 1-20. LCD Module Removal

Disassembly Procedures

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Touchpad Module Removal 0 Prerequisite: Battery Pack Removal 1. Disconnect the touchpad FFC from the mainboard connector (A) and the touchpad connector (B). Then remove the touchpad FFC from the top assembly (Figure 1-21). A
B
Figure 1-21. Touchpad Module Removal 2. Lift the keyboard FPC (C) and gently peel off the conductive tape (D) from the
touchpad module (Figure 1-22). C
D

Figure 1-22. Touchpad Module Removal

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Disassembly Procedures

3. Remove three (3) screws securing the touchpad module in place (Figure 1-23).

Figure 1-23. Touchpad Module Removal 4. Using the screwdriver, push the guide pins (E) firmly to release them from the top
assembly (Figure 1-24). 5. With one hand is placed underneath the touchpad module, push the touchpad
module slightly to disengage it from the bottom latches (F), and then remove the touchpad module (G) from the top assembly (Figure 1-24).
E
G WEEE Annex VII Component: Touchpad Module

F

Figure 1-24. Touchpad Module Removal

Disassembly Procedures

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Mainboard Removal 0
Prerequisite:
Ensure that the SSD Module, WLAN Module, Heatsink, Fan, and LCD Module have been disassembled prior removing the mainboard. 1. Detach the adhesive tape (A) securing the keyboard backlight FPC (Figure 1-25).
A
Figure 1-25. Mainboard Removal 2. Disconnect the 50-pin USB board FFC to the mainboard connector (B) (Figure 1-26). 3. Disconnect the touchpad FFC from the mainboard connector (C) (Figure 1-26). 4. Disconnect the keyboard FPC from the mainboard connector (D) (Figure 1-26). 5. Disconnect the keyboard backlight FPC from the mainboard connector (E)
(Figure 1-26). 6. Disconnect the speaker cable from the mainboard connector (F) (Figure 1-26).
! CAUTION:
Make sure all cables, FFCs, and FPC are disconnected from the connectors on the mainboard to avoid damage during removal.

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Disassembly Procedures

7. Remove three (3) screws securing the mainboard in place (Figure 1-26).

B

C

D

E

F

Figure 1-26. Mainboard Removal 8. Release the mainboard (G) from the I/O ports slots on the top assembly. Then remove
the mainboard (Figure 1-27).
WEEE Annex VII Component: Mainboard
G

Figure 1-27. Mainboard Removal

Disassembly Procedures

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9. Gently peel off the mylar (H) from the mainboard. While detaching the mylar, be careful to release it from the guide pins (I) (Figure 1-28).

H

I

Figure 1-28. Mainboard Removal

Figure 1-29. Mainboard
+ IMPORTANT:
Circuit boards >10 cm² have been highlighted with a yellow rectangle as shown in Figure 1-29. Remove the circuit board and follow local regulations for disposal.

1-22

Disassembly Procedures

USB Board Removal 0
Prerequisite:
Ensure that the Fan and LCD Module have been disassembled prior removing the USB board. 1. Disconnect the 50-pin USB board FFC (A) from the mainboard and USB board connectors (Figure 1-30). Then carefully lift to detach the adhesive underneath the 50-pin USB board FFC. 2. Disconnect the 45-pin USB board FFC (B) from the mainboard and USB board connectors (Figure 1-30). 3. Remove one (1) screw (E) securing the USB board in place (Figure 1-30).
A
B
Figure 1-30. USB Board Removal

Disassembly Procedures

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4. Release the USB board (C) from the USB port slot on the top assembly. Then remove the USB board (Figure 1-31). WEEE Annex VII Component: USB Board C
Figure 1-31. USB Board Removal

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Disassembly Procedures

LCD Panel Removal 0
Prerequisite:
LCD Module Removal 1. Flatten the LCD hinge caps for easy access for the cable unrouting (Figure 1-32).

Figure 1-32. LCD Panel Removal 2. Pry the LCD bezel from the bottom side to release latches (Figure 1-33).

Figure 1-33. LCD Panel Removal

Disassembly Procedures

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3. Continue along the upper side of the LCD bezel (Figure 1-34).

Figure 1-34. LCD Panel Removal 4. Hold the LCD panel assembly upright. Then pry slightly the upper edge to grab the
front tip of the double-sided mounting tape (A) using the tweezers (Figure 1-35). 5. Carefully pull to detach the double-sided mounting tape from the LCD cover
(Figure 1-35). 6. Repeat the same procedures (Step 4 and 5) to remove the double-sided mounting
tape on another side of the LCD panel (Figure 1-35).
! CAUTION:
Do not remove the LCD panel yet because the eDP cable has not been released from the LCD hinge.
A

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Figure 1-35. LCD Panel Removal

Disassembly Procedures

7. Release the eDP cable from the rubber (B) inside the left LCD hinge cap (Figure 1-36). WEEE Annex VII Component: LCD Panel C
B
Figure 1-36. LCD Panel Removal 8. Remove the LCD panel (C).

Disassembly Procedures

1-27

Top Assembly Removal (Keyboard Removal) 0 Prerequisite: Ensure that the Touchpad Module, Mainboard, USB Board, and WLAN Antenna have been disassembled prior removing the top assembly. NOTE: NOTE: The keyboard is included as part of the top assembly and can not be disassembled. In the event that the keyboard can no longer be used, replace the entire top assembly.
Figure 1-37. Top Assembly (Keyboard)

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Disassembly Procedures

Troubleshooting

This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.

Troubleshooting tips 0
This computer incorporates an advanced design that delivers on-screen error message reports to help you solve problems. If the system reports an error message or an error symptom occurs, see “Error messages” below. If the problem cannot be resolved, contact your dealer.

Error messages 0

If you receive an error message, note the message and take the corrective action. The following table lists the error messages in the alphabetical order together with the recommended course of action.

Table 1-1. Error Messages

Error Messages

Corrective Action

CMOS battery bad