Cox CGM4981 Panoramic Wifi Gateway Fiber User Manual
- July 20, 2024
- Cox
Table of Contents
Cox CGM4981 Panoramic Wifi Gateway Fiber User Manual
Here’s what’s in your kit
If the ONT already has an Ethernet cable connected, then you won’t need the
one included in the kit.
Before connecting the Gateway
Cox has already installed an Optical Network
Terminal (ONT) at your residence to deliver your internet service. You’ll need
to locate the ONT before connecting it to the Gateway. It’s usually mounted to
an inside wall or inside a smart panel. If your ONT is on a garage or outside
wall,
follow the steps listed on the back FAQs panel. Refer to your ONT to check the
following:
- Ensure the POWER light on the ONT is solid green. Next, check that the PON or BROADBAND light is solid green.
- If the lights are not solid green, then we’ll need to help you get set up. Call 1-888-556-1193 for assistance.
Here’s what to do
Plug in the Ethernet cable
Look at the ONT to see if there’s already an Ethernet cable connected. If
there is a visible Ethernet cable, connect it to the bottom right Ethernet
port on the Gateway. Make sure it’s the port with the orange line. If there is
not a visible Ethernet cable, then remove the ONT’s faceplate and plug the
Ethernet cable into the ONT’s Ethernet port. Plug the other end into the
Gateway’s bottom right Ethernet port with the orange line. Then attach the
faceplate.
IMPORTANT: Don’t touch or disturb the PON/WAN cord. There are dangerous
lasers in use.
Plug in the power cord
Plug the power cord into the Gateway and the wall outlet. Plugging it in
powers it on. Then wait about 10 minutes for it to fully boot up.
Connect to the network
Open the wifi settings on your smartphone/computer. Connect to the network using the network name (SSID) and the password from the label on the bottom of the Gateway. Then surf the web to verify that your internet is working. We recommend you personalize your network information because it’ll be easier to remember and more secure. Just download the Cox Panoramic Wifi app and sign in to manage your network.
We’re here to help
Tips
- Place the Gateway at least 3 feet above ground and avoid cramped spaces to get to the strongest wifi signal.
- If you have Cox phone service and want to use the Gateway for it, insert your phone cord into the top left phone port on the Gateway.
FAQs
What if my ONT is on a garage or outside wall?
Don’t connect it directly to the Gateway. Instead, plug the Ethernet cable
into the Gateway’s bottom right Ethernet port with the orange line, and the
other end to an active Ethernet wall jack that’s inside. Then continue the
installation at step 2.
How do I remove the ONT’s faceplate?
Depending on your ONT, you’ll either slide down the faceplate or pinch the
sides to lift it off.
Why isn’t my Gateway working?
Try rebooting it—just unplug the power cord from the Gateway, wait about 10
seconds, then plug it back in. Make sure all of the connections are tight and
completely plugged in. It’ll take a few minutes to fully reset. It’s important
not to
unplug or reboot the ONT.
APP: The Cox app has 24/7 support & help videos
WEB: Cox.com/installhelp,
Cox.com/wifisupport
CHAT : Live chat on Cox.com/chat or text 54512
CALL: 1-888-556-1193
ACCESSIBILITY: Cox.com/accessibility
Help us send zero waste to landfills by recycling the kit once you’re finished. It’s made with 100% recyclable materials.
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