PLEXUS COMMUNICATIONS NEC SL2100 Multi-Line Terminal User Guide
- June 8, 2024
- PLEXUS COMMUNICATIONS
Table of Contents
PLEXUS COMMUNICATIONS NEC SL2100 Multi-Line Terminal
INTRODUCTIONS
MAKING A CALL
Lift the Handset or press Speaker (For the remainder of this guide we will
refer to lifting the handset but pressing the Speaker key is also valid)
- Dial the required internal number
- For external calls, dial 0 first for an outside line
HOLD
Ask the caller to please hold:
- Press Hold – hold key flashes.
- You may replace handset if you wish.
To retrieve a call:
- Lift the handset.
- Press the Flashing Line Key
TRANSFER
With a call in progress:
- Press Transfer
- Dial an extension, external number or programmed one-touch key and announce the call when they answer (optional)
- Replace the handset
Note: If the called extension is busy or does not answer, press the Green Flashing Key to return to your caller. If the extension answers and indicates that they do not wish to take the call, ask them to hang up and you will be put directly back to the original caller.
REDIAL
Last dialed number
- Lift the handset and press #5 to initiate the call
Recently dialed numbers
- Without lifting handset press Redial (Right Cursor key).
- Press the Cursor button up or down to search for the required number
- Lift the handset to initiate the call
CONFERENCE
With a call in progress (internal or external)
- Press the More soft key and then the Cone soft key
- Dial an internal or external number
- When the third party answers, press the Add soft key
Repeat the above 3 steps until all parties are in the conference. Then press the Begin soft key to begin the conference
Note: Any party may exit the conference by hanging up. As long as at least one of the parties is an extension on the phone system the conference will remain active.
CALL PICK UP
To answer a ringing extension in your group:
- Lift the handset and dial * #
To answer a call ringing at a specific extension:
- Lift the handset and dial
plus the other extensions number
CALL PARK
To park a call in the system and retrieve from any other extension
- Ask the caller to hold then press Transfer
- Dial the Call Park access code #6
- Enter a park position (01-64)
Call or Page the desired staff member to retrieve the call from the allocated
park position.
Note: If the park position you select is in use you will receive busy
tone.
To retrieve a parked call
- Dial the Answer Park access code *6
- Enter a park position (01-64)
Note: If the parked call is not picked up it will recall to the original extension.
PAGING
Allows a user to page all digital handsets.
- Lift the handset and dial *10
VOICE CALL ANNOUNCE
Allows the caller to make the receiver’s digital
phone automatically answer the internal call and go directly to speaker/hands
free.
- Lift the handset and dial the extension number
- Press Voice soft key or dial 1 while the other phone is still ringing and speak over the intercom
AUTO HANDSFREE ANSWER
Incoming internal calls to the digital extension are automatically answered
and put on hands free/speaker.
To Activate:
- Press the Speaker key and dial 721
To Cancel:
- Press the Speaker key and dial 723
VOICEMAIL
To access your mailbox and retrieve messages:
- Push the VM soft key, or
- Lift the handset and dial *8
To record a greeting for your mailbox:
Access your mailbox, then using the soft keys below the display select:
- Greet,
- Gr1, Gr2 or Gr3,
- Rec
- Speak into the handset after the tone.
- Once you are done recording press #
Use the Lstn soft key to playback the greeting
To forwards calls to your mailbox:
when your extension is busy or after the no answer timer expires
- Press the Speaker key and dial 744
- Dial 1 to set
- Dial the destination number 199
- Press Speaker to store
To Cancel:
- Press the Speaker key and dial 744
Dial 0 to cancel.
SPEED DIALING
To dial a system speed dial:
- Lift the handset
- Dial #2
- Dial the 3 digit speed dial location (000 ~ 899)
– Or – Without lifting the handset,
- Press Directory (Down Cursor key)
- Press the Cursor button up or down to search for the required number
- Press the lift the handset to initiate the call
To add a system speed dial:
- Press the Speaker key and dial 753
- Dial the speed dial location (000 ~ 899)
- Dial telephone number you want to store (up to 24 digits)
- Press Hold to store
- If desired, enter name using dial pad
- Press Hold to store
Note: To move the cursor right press # , to move the cursor left press Clear/Back
EXTENSION NAME
To edit the displayed extension name of any extension
- Press the Speaker key and dial 700
- Enter the number of the extension to change
- Enter the name using the dial pad
- Press Hold to store
Note: To move the cursor right press # , to move the cursor left press Clear/Back
PROGRAMMING ONE-TOUCH KEYS
To program an extension or an external number into a vacant function key
- Press the Speaker key and dial 751
- Press an available Function key
- Dial the One-Touch service code 01
- Enter either an extension number or external number, including 0 for an outside line
- Press Hold to store
Service Code 00 will erase data from function key
LCD
To adjust the display contrast
- Press Menu (Center Cursor Key)
- Dial 21 and press the Select soft key
- Use the cursor button up or down to adjust the display contrast
SPEAKER/RECEIVER VOLUME
To adjust the speaker/receiver volume
- Press the Cursor key up or down during a phone conversation
RINGER VOLUME
To adjust the ringer volume
- Press the Cursor key up or down while the phone is ringing
KEY PAD TONES
To activate key pad tones
- Press the Speaker key and dial 724 to turn On/Off
CLOCK
To change the time displayed on all handsets
- Lift the handset and dial 728
- Enter the time in 24hr format (e.g. 9am –0900)
- Confirmation tone will be heard after entering the digits, then replace the handset
BACKGROUND MUSIC
To listen to the background music source through the loud speaker of a digital
handset
- Press the Speaker key and dial 725 to turn On/Off
24 Button Telephone
HANDSET CONTROLS
Call Indicator Lamp
This lamp flashes fast when a call is ringing, or flashes slower when a
message has been left.
Alphanumeric Display
The LCD has 3 lines, 24 characters with backlight.
Exit
Exit any screen and return the display to “Time and Date”.
Help Key
Explanations of Programmable Keys can be called up on the LCD by pressing and
holding the Help key plus Programmable key
Soft Keys
The Soft Keys show the available features for your current activity. Any
feature shown at the bottom of the LCD is available.
Programmable Function Keys
Flexible Line keys or Feature keys are assigned by function code 751 see
previous page
Flash Key
Press key to finish an outside call and hear the dial tone
Transfer Key
Allows the extension user to transfer established calls to another extension
Mute (Microphone) Key
Mute handset or handsfree microphone. LED lights when microphone is muted
DND (Do Not Disturb) Key
Set up a Do Not Disturb if pressed during a call
Clear/Back Key
Press this key to cancel the current action or delete a character
Cursor Key
Access various features with simple operation
Speaker
Controls built-in speaker, which can be used for Hands Free
Dialing/Monitoring. LED on key lights when key is active
Hold
Press this key to place an internal or external call on hold
Thank you for downloading this user guide from Plexus Communications.
For more resources visit https://www.plexuscomms.com.au/help-centre.
If you are our customer, please feel free to call us on 1300 302 276 for
assistance.
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1300 302 276
service@plexus.com.au
References
- Plexus Communications | Business Phone Systems Melbourne
- Business Communications Help Centre by Plexus Communications
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