My CrossWave® Cordless is leaking | Support

Note:  If there is too much water on the floor, go over the area without pressing the trigger to suction up any excess

• Remove the clean water tank from the back of the machine

  • Check for cracks, leaks or deformation on tank
  • If tank is damaged, a new tank should be ordered

• With clean tank still removed, check for cracks/leaks on black cap and damage on rubber gasket

  • If there are cracks or damage, a new cap should be ordered

• Fill clean tank with water and firmly push back onto the machine, leaving no gaps between tank and body of machine

• Remove and empty the dirty water tank

  • Inspect tank for cracks and leaks
  • If there are cracks or damage, a new dirty tank assembly needs to be ordered

• Put dirty tank back onto machine, until it clicks into place

• Remove brush window by pulling tab upward

  • Rinse to remove build-up & debris
  • Examine for cracks, if a crack is found, a new brush window needs to be ordered
  • Reattach the brush roll window by lining up the tabs on the front edges of the foot
  • Fold the window down into place until it clicks

• Turn machine on

• Hold spray trigger for 10-15 seconds and test for leaks

If machine is leaking from the side vents:

• There may be too much foam building up within – be sure to use the recommended amount of formula as indicated on the clean tank

• • Also be sure to use the proper CrossWave formula (not portable or upright cleaning formulas)

• The dirty water level may have surpassed the full line and the float did not activate – empty and see if this resolves the issue

• If machine continues to leak, visit a BISSELL Authorized Service Center or Contact Us

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