My PowerGroom® Helix Rewind Vacuum brush is not turning | Support
- June 7, 2024
- Bissell
Table of Contents
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Unplug machine
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Recline handle to floor and roll machine over so brush is facing up
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Take out 6 screws to remove brush cover
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Lift out brush and belt
- Check belt for damage
- If worn/damaged, a replacement belt needs to be ordered
- Stand brush up on flat surface
- Hold top with one hand while spinning brush with other hand
- If brush does not spin freely, a replacement brush needs to be ordered
- If brush spins freely, inspect each endcap for damage/wear/debris
- If damaged, replacement brush needs to be ordered
- If not damaged, remove all debris
- Inspect brush cover
- If damaged, a replacement needs to be ordered
- Inspect brush housing area
- If damaged, please visit a BISSELL Authorized Service Center or Contact Us
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If belts continually break,
- Verify the correct height setting is being used for flooring being vacuumed
- A height setting too low will cause too much friction between brush and flooring, putting too much stress on belt and causing it to break
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Recipient Email
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Your Email
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