My CrossWave X7 is Difficult to Push | Support

June 7, 2024
Bissell

If your machine is difficult to push, follow these steps to resolve:

*It will be more difficult to push if CrossWave is cleaning a thick or high area rug or a sticky mess on a bare floor

  • Remove machine from docking station & keep it turned off

  • Remove and empty dirty water tank

  • Lay it down updside down to inspect wheels

  • Manually spin front and rear wheels and remove any debris around them

  • Turn machine on

  • Recline machine to activate brush roll

  • If brush roll does not turn > Go to Brush Not Turning troubleshooting

  • Has this resolved the issue?

    • Yes > Great! Glad we could get you back to cleaning!
    • No > Contact Us
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