My Pet Hair Eraser®/CleanView® Cordless Hand Vacuum has no suction | Support

• Remove dirt cup from the hand vac

  • Turn machine on

  • Check for suction at the motor duct, grill on the bottom

    • If no suction at the motor duct, please Contact Us
    • If there is suction at the motor duct reattach the dirt cup
    • With the dirt cup in place, check for suction at the end of the nozzle
      • If no suction, verify the nozzle is not clogged
        • If still no suction, please Contact Us

  • Confirm the vacuum is fully charged

    • If not, please refer to No Power troubleshooting for charging instructions
    • If the machine still has little or no suction, or is still blowing dust, please Contact Us

  • If machine is blowing dust

    • Unplug machine
    • Empty dirt cup
    • Clean the filters
    • If the filter is dirty, it will reduce suction
    • Filter can be tapped against a garbage can or it can be rinsed with warm water and mild detergent
    • Allow filters to completely dry (24-48 hours) before replacing in machine
      • If filter is torn or damaged, the filter may need to be replaced
        • If the machine still has little or no suction, or is still blowing dust, please Contact Us

  • Recipient Email

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