My BARKBATH™ Dual Use is Leaking | Support

• Power off and unplug machine

  • Remove clean water tank

  • Fill with water

  • Securely reattach cap and check to make sure plug is secure with no gapping

  • Check for any damage or cracks in the cap or around the plug

    • If cap has any damage or cracks a replacement should be ordered

  • Insert the clean water tank back into the machine and push down until there are no gaps between the tank and the machine

  • Remove the dirty water tank

  • Look to see if there is water in the receiving area where the tank sits

  • If there is water in this area, check the rubber duck bill gasket in the bottom of the dirty water tank is installed properly and doesn’t have any damage

    • If it is damaged a replacement top of the dirty water tank should be ordered

  • Twist the cap on the dirty water tank

  • Secure the plug on the dirty water tank, check for any gaps or deformities around or to the plug

  • If there are any gaps or deformities a new dirty water tank should be ordered

  • Insert dirty water tank back on machine, pushing down until there are no gaps between the tank and the machine

  • Unwrap the hose and inspect it for any rips or damage

    • If there is any damage on the hose, a replacement should be ordered

  • Check to see if machine is still leaking

    • If there is still leakage, Contact Us

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