My Steam Mop™ Select Hard Floor Cleaner has no steam | Support

• With the machine unplugged, run hand along entire cord looking for any damage or exposed wires

  • If damaged, please Contact us

  • Check the trigger for tension

    • If there is no tension, the handle will need to be re-assembled
    • The hook part of the handle should be facing towards the back of the machine on the power cord side
    • The handle should be locked in with no gaps between the metal and the plastic connector piece

  • Fill water tank by opening the lid on top and pour in 12 oz. of tap, distilled, or demineralized water (recommended)

  • Reinsert water tank and ensure it is pushed securely onto the machine

  • Plug in the machine and wait 30 seconds for steam

    • If still no steam,
    • Remove the mop-head and check for steam at the spray tip by aiming the spray end in the sink or tub
    • Keep body parts away from the machine
      • If there is still no steam with the mop-head removed,
        • Unplug the machine and let it sit for at least 5 min to cool
        • Clean the spray tip with a paper clip
          • If still no steam, please Contact us

  • If there is steam with the mop head removed, the mop head may be clogged

    • Clear out each of the 4 holes with a paper clip
    • Pour white vinegar through the top of the mop head to clear the clog
    • Clear the vinegar out of the machine by running warm water through it
    • Reattach the mop head to the machine and check again for steam
    • If still no steam, please Contact us

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