My Healthy Home/Heavy Duty Vacuum® has no/low suction | Support

• Turn off and unplug machine

  • Remove the dirt container by pressing release button on top of handle

  • Push the empty button on back of dirt container to empty tank

  • Remove lower portion of dirt container by pressing the front and back latches on upper portion

    • Clean screen with cloth or soft brush to remove debris
    • Lower portion of dirt container can be washed in warm water
    • Allow to completely air dry before reassembling

  • While dirt container is removed, check inlet on machine for clogs

  • Pull out the Pre-Motor Filter Tray located below the dirt tank and remove filter

  • Wash the filter with water and a mild detergent

    • Allow to completely air dry before reassembling

  • Open the Post Motor Filter Door by pressing down on the Filter Door release

  • Remove the Post Motor Filter by lifting the Post Motor Filter release at top of filter

    • Tap filter against a waste bin to remove any excess dust or debris

  • Remove the upholstery hose from the back of the machine by twisting the hose to the left to unlock and pulling the hose up from the hose holder

    • Run a broom handle through the hose to remove any clogs

  • Remove the Lower Hose by unscrewing the 7 screws that hold on the clear plastic tube and lower hose

    • Run a broom handle through lower hose to remove any clogs

  • Check the Air Flow Diverter inside the clear plastic tube

    • The diverter should be up for suction from the Upholstery Hose and down for suction from the floor

  • If the machine continues to not suction, please visit a BISSELL Authorized Service Center or Contact Us

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