My Pet Hair Eraser®/CleanView® Cordless Hand Vacuum has no power | Support

June 7, 2024
Bissell

  • Unplug vacuum

    • Run hand along entire length of power cord, it should be smooth

    • Check plug for damage

      • If either the cord (not smooth or exposed wires) or plug (prongs) are damaged, Contact Us
    • Verify the battery is fully charged

      • The machine must be in the OFF position before charging
      • Machine should be securely placed in the charging base
      • Confirm the charging base adaptor is plugged into a working outlet
      • The red indicator light will illuminate and remain on when plugged in
      • Charge the unit completely for 24 hours prior to first use
      • Approximately 16 hours of charging is required for the battery to regain full capacity
      • NOTE: The adaptor may become warm during charging – this is normal
        • If machine still does not have power, Contact Us
    • Recipient Email

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